Submit a Review for Right at Home (Medway)
145 Watling Street, Gillingham, ME7 2YY
View full details of Right at Home (Medway)Latest Reviews for Right at Home (Medway)
28 January 2026
Caroline was brilliant & very help from the first phone call, she took time to talk to my dad to find out about he & he's interests & what we were looking for, for the care of my dad as a family & match him with the perfect cares & my dad feel very comfortable. Would highly recommend
20 January 2026
Caroline was absolutely lovely and very easy to talk to which made my mum really at ease. She made sure to find out exactly what my mum will need by way of care and is conscious of how to make the provision as suitable and trouble free as possible. She also explained the procedure so we know what
to expect and how to change anything as and when necessary.
21 November 2025
We used Right at Home for daily breakfast and dinner visits for my father who had dementia. The staff were friendly and always on time. They always took time with my father, who could be quite challenging at times. Unfortunately his dementia progressed quite quickly, so he had to be placed into
residential care, but I would definitely recommend Right at Home. I found them very easy to deal with.
22 July 2025
From the very start we have received outstanding service from Right at Home. They are always just a phone call away and we are never kept waiting to speak to someone. I'd love to name some individuals but you know who you are, thank you.
My dad has been so happy to receive support and especially
when that support had to be stepped up. It went seamlessly at a very stressful time. It was lovely for dad to meet his carers in advance too and to establish a rapport.
Thoroughly recommended for excellent personal care, friendly faces, trust and commitment.
11 July 2025
I am more than pleased with the quality of care received from Right at Home . Wonderful communication from the start from the coordinator , we were grateful for all of the help and advice and so pleased with our allocated carer ,she is a lovely, friendly lady that was punctual on all visits and
helpful with whatever task was requested of her . She is ,self reliant and capable and gave helpful suggestions for Mum and I was grateful for this .
11 July 2025
To date I have been very happy with the service provided to my Mum which has enabled me to go on holiday safe in the knowledge Mum is being properly cared for. As an example, there was a couple of items I had not ordered enough of for the time I was away, and Mum's care giver went to the supermarket
and bought them for her.
In addition, Right at Home have been very responsive to all my requests, some at very short notice when Mum has fallen and extra help was needed.
11 July 2025
Cannot fault the carers, always professional, courteous, and above do a thorough and great job.
My mother's well being and appearance, has improved greatly. And she has never complained, since using your service from Dec lastnl year, which is great.
25 April 2025
I have used Right at Home for the past six months. Always mainly one of the same two carers. They are both lovely ladies, who have become more like friends. Nothing is too much bother for either of them and they have accommodated my needs as they have changed as my health has improved. I am
so pleased to be using Right at Home.
31 March 2025
I was totally impressed with the service, professionalism & empathy my wife & I received from Right at Home (Medway)
So far I cannot fault how well we have been treated.
Everyone we have dealt with have been kind & understanding of our personal needs & most importantly they LISTEN
Together with
my carers group, Carers First, they have worked with us to provide a solution to our current situation
I wouldn't hesitate to recommend them if asked
27 March 2025
I found Right at Home to be very accommodating and empathetic.
They understood my situation straight away and were so helpful and understanding. It was such a relief to find someone who genuinely cares and who provides such flexibility.
Right at Home make you realise that you are not alone and
they always aim to come up with a solution to your needs. Such a fabulous service!
24 March 2025
It's been a real pleasure dealing with Right at Home as care providers for our Mum. They've been open, friendly and flexible, and the care provided has been excellent. Our Mum can be resistant to being provided with care, and Right at Home has met these challenges with positivity and kindness. Our
Mum has developed a good relationship with her carers and enjoys their visits and the adventures they have together. I really appreciate the detail of the written reports made by the carers after each visit, which give me direct insight into what was done / where they went etc, These are honest but also often heartwarming about the embraces she gives the carers and and what fun they have when they are out and about.
21 March 2025
Can't fault the Carers. My wife, the client ,may have problems sometimes
keeping herself updated with her hygiene but I can always rely on the Carers
To keep her happy. The service from Right at Home has always been very efficient.
19 March 2025
We chose RightatHome to support my mum when we needed a little respite, and they have been so fabulous that we now use them increasingly on a regular basis.
Mum really enjoys their visits, even though it is usually a bedtime call, they still take the time to sit and chat and keep her company while
we are out.
It is easy to track her schedule of care calls using an online portal, and any urgent changes have always been dealt with quickly and professionally.
I would definitely recommend Right at home for excellent care and support for people in their own homes.
12 March 2025
Have been using this company since 2024 for my father who stays with me for 8 weeks every 16 weeks. I have had the same carers each time & my dad who is 94 gets on really well with them. Never had any problems or had to complain about anything, they are always very accommodating & will always use
them when he is here.
05 March 2025
I am very impressed with the service provided. The client has received excellent care from her befrienders ( in spite of her caution when the service was suggested to her). I appreciate the fact that she has had the same befriender and, on the occasional time when the usual person was not available,
care was taken to introduce the client to a new befriender. This was very comforting to your client.
The daily care was very good, and I notice a difference to the standard of cleanliness in the house as a result of your staff being there. Your client has enjoyed their company and I have appreciated the times when your staff have been in touch with me when they have a difficulty or are informing me of a particular problem. The liaison between yourselves and me is very good and is a huge help to me.
It is a help to me to read the daily reports from the befriender.
04 March 2025
Having been let down by a couple of other agencies for lunchtime break cover, it has been refreshing to have a team that we can rely on. Each of the carers who attend Mum are friendly, caring and professional. Nothing is too much trouble for them. Equally, the management team are very approachable
and go out of their way to accommodate any last-minute changes that we may have needed to ensure the continuity of care. As a family, we are relieved and happy to have found such a caring and reliable company. Thank you for all that you do.
03 March 2025
Mum loves the carers who provide care, kindness and friendship to her. If there are problems they tell us immediately and are part of the solution. We have never had any problems over the last year or so. Mum is happy and we have the reassurance that the dedicated care team bring.
28 February 2025
All carers for mum are amazing. They go above and beyond their duty of care! Communication with myself and office staff is great and well organised. Due to mums dementia, they have been very supportive to not only mum but me as well.
26 February 2025
From August 1st until now, December 22nd, the carers have never failed to be there for Mum and have been flexible when needed.
Their dedication, sincerity, friendly character and competence have ensured the well-being of Mum.
Thank you to all of the team for making her life that much richer.
12 February 2025
Can't thank the Right at Home team enough for the care they gave to my Mum. There's carers and there's those that really care and go the extra mile. I definitely recommend them to anyone who needs support with a loved one. I needed support quickly and they were there and also very flexible.
Latest Reviews for Right at Home (Medway)
28 January 2026
Caroline was brilliant & very help from the first phone call, she took time to talk to my dad to find out about he & he's interests & what we were looking for, for the care of my dad as a family & match him with the perfect cares & my dad feel very comfortable. Would highly recommend
20 January 2026
Caroline was absolutely lovely and very easy to talk to which made my mum really at ease. She made sure to find out exactly what my mum will need by way of care and is conscious of how to make the provision as suitable and trouble free as possible. She also explained the procedure so we know what
to expect and how to change anything as and when necessary.
21 November 2025
We used Right at Home for daily breakfast and dinner visits for my father who had dementia. The staff were friendly and always on time. They always took time with my father, who could be quite challenging at times. Unfortunately his dementia progressed quite quickly, so he had to be placed into
residential care, but I would definitely recommend Right at Home. I found them very easy to deal with.
22 July 2025
From the very start we have received outstanding service from Right at Home. They are always just a phone call away and we are never kept waiting to speak to someone. I'd love to name some individuals but you know who you are, thank you.
My dad has been so happy to receive support and especially
when that support had to be stepped up. It went seamlessly at a very stressful time. It was lovely for dad to meet his carers in advance too and to establish a rapport.
Thoroughly recommended for excellent personal care, friendly faces, trust and commitment.
11 July 2025
I am more than pleased with the quality of care received from Right at Home . Wonderful communication from the start from the coordinator , we were grateful for all of the help and advice and so pleased with our allocated carer ,she is a lovely, friendly lady that was punctual on all visits and
helpful with whatever task was requested of her . She is ,self reliant and capable and gave helpful suggestions for Mum and I was grateful for this .
11 July 2025
To date I have been very happy with the service provided to my Mum which has enabled me to go on holiday safe in the knowledge Mum is being properly cared for. As an example, there was a couple of items I had not ordered enough of for the time I was away, and Mum's care giver went to the supermarket
and bought them for her.
In addition, Right at Home have been very responsive to all my requests, some at very short notice when Mum has fallen and extra help was needed.
11 July 2025
Cannot fault the carers, always professional, courteous, and above do a thorough and great job.
My mother's well being and appearance, has improved greatly. And she has never complained, since using your service from Dec lastnl year, which is great.
25 April 2025
I have used Right at Home for the past six months. Always mainly one of the same two carers. They are both lovely ladies, who have become more like friends. Nothing is too much bother for either of them and they have accommodated my needs as they have changed as my health has improved. I am
so pleased to be using Right at Home.
31 March 2025
I was totally impressed with the service, professionalism & empathy my wife & I received from Right at Home (Medway)
So far I cannot fault how well we have been treated.
Everyone we have dealt with have been kind & understanding of our personal needs & most importantly they LISTEN
Together with
my carers group, Carers First, they have worked with us to provide a solution to our current situation
I wouldn't hesitate to recommend them if asked
27 March 2025
I found Right at Home to be very accommodating and empathetic.
They understood my situation straight away and were so helpful and understanding. It was such a relief to find someone who genuinely cares and who provides such flexibility.
Right at Home make you realise that you are not alone and
they always aim to come up with a solution to your needs. Such a fabulous service!
24 March 2025
It's been a real pleasure dealing with Right at Home as care providers for our Mum. They've been open, friendly and flexible, and the care provided has been excellent. Our Mum can be resistant to being provided with care, and Right at Home has met these challenges with positivity and kindness. Our
Mum has developed a good relationship with her carers and enjoys their visits and the adventures they have together. I really appreciate the detail of the written reports made by the carers after each visit, which give me direct insight into what was done / where they went etc, These are honest but also often heartwarming about the embraces she gives the carers and and what fun they have when they are out and about.
21 March 2025
Can't fault the Carers. My wife, the client ,may have problems sometimes
keeping herself updated with her hygiene but I can always rely on the Carers
To keep her happy. The service from Right at Home has always been very efficient.
19 March 2025
We chose RightatHome to support my mum when we needed a little respite, and they have been so fabulous that we now use them increasingly on a regular basis.
Mum really enjoys their visits, even though it is usually a bedtime call, they still take the time to sit and chat and keep her company while
we are out.
It is easy to track her schedule of care calls using an online portal, and any urgent changes have always been dealt with quickly and professionally.
I would definitely recommend Right at home for excellent care and support for people in their own homes.
12 March 2025
Have been using this company since 2024 for my father who stays with me for 8 weeks every 16 weeks. I have had the same carers each time & my dad who is 94 gets on really well with them. Never had any problems or had to complain about anything, they are always very accommodating & will always use
them when he is here.
05 March 2025
I am very impressed with the service provided. The client has received excellent care from her befrienders ( in spite of her caution when the service was suggested to her). I appreciate the fact that she has had the same befriender and, on the occasional time when the usual person was not available,
care was taken to introduce the client to a new befriender. This was very comforting to your client.
The daily care was very good, and I notice a difference to the standard of cleanliness in the house as a result of your staff being there. Your client has enjoyed their company and I have appreciated the times when your staff have been in touch with me when they have a difficulty or are informing me of a particular problem. The liaison between yourselves and me is very good and is a huge help to me.
It is a help to me to read the daily reports from the befriender.
04 March 2025
Having been let down by a couple of other agencies for lunchtime break cover, it has been refreshing to have a team that we can rely on. Each of the carers who attend Mum are friendly, caring and professional. Nothing is too much trouble for them. Equally, the management team are very approachable
and go out of their way to accommodate any last-minute changes that we may have needed to ensure the continuity of care. As a family, we are relieved and happy to have found such a caring and reliable company. Thank you for all that you do.
03 March 2025
Mum loves the carers who provide care, kindness and friendship to her. If there are problems they tell us immediately and are part of the solution. We have never had any problems over the last year or so. Mum is happy and we have the reassurance that the dedicated care team bring.
28 February 2025
All carers for mum are amazing. They go above and beyond their duty of care! Communication with myself and office staff is great and well organised. Due to mums dementia, they have been very supportive to not only mum but me as well.
26 February 2025
From August 1st until now, December 22nd, the carers have never failed to be there for Mum and have been flexible when needed.
Their dedication, sincerity, friendly character and competence have ensured the well-being of Mum.
Thank you to all of the team for making her life that much richer.
12 February 2025
Can't thank the Right at Home team enough for the care they gave to my Mum. There's carers and there's those that really care and go the extra mile. I definitely recommend them to anyone who needs support with a loved one. I needed support quickly and they were there and also very flexible.