Right at Home (Medway)

145 Watling Street, Gillingham ME7 2YY
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9.9 77 Reviews
  • Right at Home (Medway), Gillingham
Right at Home (Medway) provides peace of mind when your loved ones need it most. They are providers of safe and trusted quality care for adults aged 18 years to elderly. Their Care Assistants help clients stay independent, safe, and comfortable in the place they know best… right at home.

What sets Right at Home Medway apart is how they deliver care. With a ‘No Stranger Policy’, you’ll always meet your Care Assistants before any care begins, because trust and consistency matter. Their Care Assistants do not wear uniforms, so visits feel relaxed and personal. They pause time, allowing a full hour or more for each visit. This gives space for real conversations, meaningful support and time to adhere to the highest standards of hygiene. Their Care Assistants are given ample time for travel, so they travel in their own time, never yours.

Right at Home Medway believes that outstanding care begins with exceptional training. That’s why all Care Assistants receive comprehensive ongoing, award-winning (Princess Trust) in-house training. Their bespoke training programme covers everything from dementia awareness to safe moving and handling, and much more. This empowers their team to consistently deliver the highest standards of care with confidence and compassion. This is reflected by their excellent CQC rating of GOOD (overall) and OUTSTANDING (for responsiveness) (November 2019).

This is care - with time, dignity, and heart. The way it should be.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Good to Know

Group/Owner

Person in charge

  • Grantley Lynch (Managing Director)
Total of 77, showing 61-77
9.9

Right at Home (Medway) has a Review Score of 9.9 (9.924) out of 10, based on 31 reviews in the last 2 years. Over all time Right at Home (Medway) has 77 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care during the end stage of his life. He was supported by a live-in carer and visiting carers for double-handed care routines. This team treated my father with the highest standards of care, dignity and respect and ensured Dad was always comfortable. They communicated well
as a team, with the family and the NHS. They ensured my father received appropriate support and treatment from the NHS to manage his condition and pain levels. They managed all of this within the COVID guidelines to ensure my father remained safe from the virus. This package of care allowed my father to die peacefully at home supported by his care team, just as he had wished. I will always be indebted to the team for their excellent care.

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Overall Experience  Overall Experience 5.0 out of 5

It might not be the cheapest but you get what you pay for in life, the staff are good, any problems which rarely happen are dealt with sensitively and promptly. The staff are clearly well trained and have a positive attitude to their role and also importantly are not perturbed by any comment that helps
them improve their relationship or role whilst working with the person. It’s an easy relationship with the support and the ‘office’. Professional and with attention to detail. I work with many care providers and standards vary, so finding the agency was a huge relief where we can trust that the care for mum is as if we are doing it ourselves.

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Overall Experience  Overall Experience 5.0 out of 5

Both the Management and care team are all very professional and friendly. Any request or concern is dealt with promptly and sensitively. My Dad who is living with Alzheimer’s was resistant to having help coming in at first but quickly came round to enjoying his morning visits from the lovely ladies
at Right at Home who provided essential help with his personal care needs and the companionship he was missing. I felt happy in the knowledge that Dad was up, dressed, fed and set up for the day whilst I went to work. Unfortunately, my Dad’s condition has now progressed to the stage where he has had to go into full-time care but I recommend Right at Home for anyone who finds their loved one needs some help coming in whilst they are still able to live in their own home.

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Overall Experience  Overall Experience 5.0 out of 5

As a family, we were very happy with the care provided by Right at Home. The staff were kind, professional and responsive. They made a difficult time seem much easier.
I would definitely recommend their service.

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Overall Experience  Overall Experience 5.0 out of 5

I was very unsure about having carers to look after mum but from the first meeting with Right at Home they were very friendly towards mum and she gelled with each carer that came to meet her before commencing. My sister, myself and mum feel we have been very lucky to have such caring staff looking after
mum they all give exceptional care and give myself and sister peace of mind that mum is in good hands. Thank you.

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Overall Experience  Overall Experience 4.0 out of 5

I contacted Right at Home after needing some help with my mum who has dementia after my dad passed away. I chose the company based on the fact they were a local family run business, which I liked the sound of. They were always efficient and friendly and sorted mum out with an appropriate carer for my
mum's needs, who had been very resistant to getting outside care in, but got on with her carer very well who always manages to put mum at ease and cheer her up when she’s low.

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Overall Experience  Overall Experience 5.0 out of 5

My mum was in a really depressed position, desperate for reliable, professional and kind care in her home. I had to move her care package because of serious concerns and being very fragile, I was so worried about what to do. From the first moment I spoke to the owner everything changed. This is unlike
any care we’ve ever experienced before, big promises were made and every one was delivered on, plus more. My mum is being supported by delightful people who really do care, and provide her with everything she needs in a professional, polite, caring way. They are so kind, also very well trained, knowledgeable and excellent at what they do.

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Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise or Right at Home from last year when we started to use this company we have always been confident with their care for mum. The care providers, management and top man have always treated us individually and been keen to sort out any amendments or queries that might occur. They
have been very considerate with mums illness and mum is pleased with their care.

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Overall Experience  Overall Experience 5.0 out of 5

We have used Right at Home for several months now and cannot fault their service from the caregivers through to the management team. They always communicate regularly to us by telephone, email etc if there are any concerns and go the extra mile by liaising with the GP, district nurse and pharmacy on
our behalf which is fantastic and way beyond their remit. I have no hesitation in recommending Right at Home to anyone that needs good quality care for their loved ones.

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Overall Experience  Overall Experience 5.0 out of 5

I have used various caring companies but found Right at Home to be elitist in caring, they provide a bespoke service and are the only caring company I have used that actually do what they say they will do. They have provided care for my mother since March of this year. I find the company and all the
staff to be extremely helpful and willing to resolve any issues swiftly and with professionalism. I could see all the carers have been provided with excellent training, finding them to be conscientious, kind, helpful and prepared to do whatever was asked of them. It's a pleasure to have met them, they have great personalities and positive attitudes.

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Overall Experience  Overall Experience 4.0 out of 5

Accommodating with regard to care requirements, pleasant and helpful carers.

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Overall Experience  Overall Experience 5.0 out of 5

Apart from a couple of blips, I am very happy with the care I receive.
Also, management and owner can be approached easily.

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Overall Experience  Overall Experience 5.0 out of 5

It was way back in December 2018 that Right at Home (Medway) came to our rescue when our previous CareGivers decided they did not wish to provide personal care any longer for my wife. Since that day our personal CareGivers have provided personal care in a professional way far above what could have been
expected for my wife. My wife needs a lot of 'tender loving care' and attention, and this has been provided by her personal CareGivers readily, with a smile, and when necessary, with a laugh. Her personal CareGivers have always arrived on the agreed time and on many occasions have had to listen with interest whenever my wife reminisces about her garden and the like. When my wife's two principal personal CareGivers are not available their two 'shadows' followed in their footsteps and provide the same quality of care to which my wife is now accustomed. This certainly demonstrates an excellent degree of training and an extremely good Management Team. I have purposely refrained from mentioning names but the CareGivers will easily recognise themselves and we thank them from the bottom of our hearts for their dedicated care and attention. Without their attention to my wife's requirements, we would not have been able to have stayed in our own home. The Management Team have gone out of their way to provide extra care whenever my wife required it, including providing assistance for her urgent hospital visit at very short notice. A special mention should be made of one member of the Management Team who appears to have the magical ability to override our Doctor's receptionist's insistence the Doctor does not perform home visits and gets my wife numerous home visits when necessary. The best Christmas present ever was the visit from the District Nurse on Christmas Day. Not only overcoming the Doctor's receptionist, but this particular Management Team member also appears to have a direct line to Santa Claus as well. Besides providing personal care for my wife, I have not been forgotten; I get my shirts ironed, occasionally. Keep up the excellent care and management that you are providing and long may you prosper.

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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my carer, she is very helpful. I and other people have noticed the difference she has made. She also makes me feel better as she is very cheery.

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Overall Experience  Overall Experience 4.0 out of 5

My family and I have been receiving help for personal care from Right at Home for my wife, who has dementia and mobility problems, for about four months. Our requirement, at the moment, is for only one hour on one day per week with additional attendance to cover for family holidays. This sort of requirement
cannot be easy to fit in with their other commitments but Right at Home seems to take it in their stride.
I have found that Right at Home runs a very professional company combined with a genuine desire to provide compassion and care. Although they are a commercial enterprise I have come to regard them as more like friends of the family than paid care providers.

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Overall Experience  Overall Experience 5.0 out of 5

Nice people, you well-matched us. The substitute carer for my friend was fine. We got on great. Thanks.

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Overall Experience  Overall Experience 5.0 out of 5

My Mother and I are both extremely pleased with the level of care provided. Although I never met the carer, my mother was very happy having her in the house and she did everything that was asked of her and was polite and punctual. I did meet one member of staff on a few occasions and he also was very
helpful and understanding of my mother’s needs. He also was very polite and punctual and answered all our questions quickly and positively.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Right at Home (Medway) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Right at Home (Medway) is calculated as follows: ( (173 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 185 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Medway) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (11)

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Meet the Team (7)

Grantley

Grantley Lynch

Job Title: Owner/Managing Director

Joined: 2018

I spent most of my career working in IT, including many years as an IT Manager based in London. More recently, I held a senior management role in Frankfurt, Germany, where I was responsible for leading a global team across Frankfurt, New York, and Singapore. I hold a BSc (Hons) degree in Computer Science with a 2:1 and a Postgraduate Certificate in Project Management. While I’m not fluent, I also speak some German.


After several years of volunteering (an experience I found incredibly rewarding), I began to reflect on what I truly wanted from my career. I decided to return to the UK to be closer to my parents and support them as they grow older. That personal decision inspired me to follow my passion, retrain, and eventually start Right at Home Medway, right here in the area where I’ve spent most of my life.


When I’m not working, I love spending quality time with my wife and two children, exploring new places through travel, cycling, and flying AutoGyros. I hold a PPL(G) pilot’s licence and enjoy every opportunity to take to the skies.

Claire

Claire Lynch

Job Title: Office and Operations Manager

Joined: 2019

I spent most of my career working for Her Majesty’s Court Service, where I held several leadership roles across various Magistrates’ Courts. After having my two children, I made the decision to focus on raising my young family full-time. During that period, I volunteered with a number of organisations dedicated to child care, and also took the opportunity to retrain, completing several qualifications to become a Higher Level Teaching Assistant (HLTA).


Since then, I’ve had the privilege of working in some wonderful schools, including opportunities to work overseas. My transition from supporting young children in educational settings to caring for vulnerable adults in their own homes has felt very natural, as many of the skills—compassion, patience, attentiveness—are easily transferable between both roles.


Outside of work, I love travelling, both near and far, painting with watercolours, reading on a wide range of topics, and most of all, spending quality time with my family.

Kuljit

Kuljit Nagra

Job Title: Registered Manager

Joined: 2024

I was born and raised in India, where I completed my Master’s degree in Computer Science before moving to the UK after getting married. I initially began my career in IT and teaching, but transitioned to health care when my children were young.


Starting as a Care Assistant, I gradually progressed through roles including Field Care Supervisor, Care Coordinator, and Registered Care Manager. Along the way, I’ve developed strong communication and leadership skills and gained extensive experience across a variety of care areas such as dementia care, palliative care, learning disabilities, physical disabilities, young adult care, and elderly care.


I was honoured to be shortlisted as a finalist in the Kent Care Awards 2021, which recognised my dedication and passion for the sector. I am committed to ongoing learning and professional development, having completed NVQ Levels 2 through 5 in Health and Social Care.


Outside of work, I enjoy spending quality time with my two wonderful boys and cherishing moments with family and friends. In my free time, I love visiting local temples for prayer, travelling, cooking, gardening, and reading poetry. I’m also proud to speak three different languages.

Caroline

Caroline Grant

Job Title: Care Manager

Joined: 2021

I was born and raised in Lambeth, South London, and later moved to Kent seeking a better quality of life. I initially worked as a Teaching Assistant in a local school, supporting children and their learning.


When the COVID pandemic struck, it gave me time to reflect on what I really wanted from my career. I felt a strong desire to make a difference and to care for the older generation. Although I wasn’t sure if I could handle personal care, I was told I had the right personality to be a caregiver. After researching Right at Home, I took the plunge and reached out to them, and I have never looked back since.


I’ve now been with Right at Home for four years, starting from the ground up and learning from some incredible care assistants. I absolutely love my job and have gained confidence along the way. My curiosity about how other roles work within the company led to my promotion as a Field Care Supervisor and now Care Manager. In this role, I carry out initial assessments, source new clients, and write care plans.


In my spare time, I enjoy cooking and spending quality time with my family and dog. While I like to think of myself as a keen gardener, I’m still learning to tell the difference between weeds and flowers, but I’m giving it my best try!

Beckie

Beckie Kimber

Job Title: Care Coordinator and Senior Care Assistant

Joined: 2024

I’ve lived in the Medway towns all my life and attended The Robert Napier Secondary School before leaving at 16. After school, I pursued performing arts at college, but my passion for care led me to join the domiciliary care sector at 18.


I spent around 10 years working in a dementia care home, gaining invaluable experience supporting residents with complex needs. I then moved to a nursing home, where I cared for end-of-life clients. After eight months, I was promoted to Senior Carer on the nursing floor.


With 17 years of experience in care, I’ve completed my NVQ Levels 2 and 3, along with specialist training in end-of-life and palliative care. These qualifications, combined with hands-on experience, have helped me provide compassionate and skilled care to those who need it most.


Outside of work, I enjoy spending quality time with my family. We love travelling together and exploring new places whenever we can.

Lisa

Lisa McCullough

Job Title: Recruitment and Marketing Coordinator

Joined: 2020

I’ve lived in Medway since I was 13 and attended Upbury Manor Secondary School. After leaving school at 16, I began my career working for a solicitor’s office in Chatham, starting as an Office Junior and progressing to Receptionist and Secretary. After having my son, I took a part-time role at ASDA in Chatham and later supported my husband with his flooring business while also running my own cake-making venture.


I’m a proud mum to one son and two daughters. Once my children were grown, I joined Right at Home in February 2020 as a Care Assistant. I immediately loved the role and the meaningful relationships I built with clients and colleagues. I was later promoted to Senior Care Assistant and now serve as Recruitment Coordinator.


In my free time, I enjoy walks with my dog Margot, spending time with friends and family, and signing with a Sign Language Choir. I hold a Level 2 qualification in British Sign Language.

Kiah

Kiah Grant

Job Title: Marketing and Recruitment Coordinator

Joined: 2025

I was born in South London and have lived in Kent for most of my life. My background includes a variety of people-focused roles, from supervising teams to progressing through a Management Trainee position. I’ve always thrived in fast-paced environments where people and purpose come first.


When I discovered Right at Home Medway, their values really struck a chord with me, and joining the team felt like a natural step. I knew I wanted to be part of an organisation that truly puts people first, and I’m proud to help grow a team of Care Assistants who genuinely care.


In my role, I look after all things marketing and recruitment. From creating meaningful content across our social media pages to helping bring our local community events to life. Whether it’s sharing stories that matter or finding the perfect Care Assistant, I love making an impact.


Outside of work, I’m a big music lover and foodie. Carpool karaoke is essential on my drives, and I’m always planning the next great meal out with friends and family.

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