Right at Home (Medway)

I thank them for everything Grantley and his team did for my father.

Thank you to the Manager and all his team

Right at Home carers are efficient, effective, and empathetic. They got to know my uncle as a person, not just a client. There was a real feeling of connection. The management responded promptly to any concerns we had and when it was suddenly needed increased the level of care as quickly as possible.

I am delighted to have the opportunity to praise the members of "Right at Home" family team. The ethos of kindness, respect, care and love that each member give to their service users is second to none. I have experience with other "carers" and feel that this company should be held as "best practice". Each member of staff give their clients excellent care, compassion, encouragement and remember to listen.

I would recommend Right at Home Medway to anyone I know who needs personal care. Their care towards my husband who had dementia was exemplary. When my husband was very ill during the COVID-19 pandemic, they came to help and advise me and facilitated his admission to hospital. While he was in the hospital, the manager would contact me to find out how he was doing. My husband passed away after two weeks. After informing the manager, she offered her sincere condolences. To me this was comforting. I realised that they cared about people and not just for the money. I would recommend it in the future when required.

Would I recommend them? Most definitely, because they become part of the family and Mum loved them all.

My father received excellent care during the end stage of his life. He was supported by a live-in carer and visiting carers for double-handed care routines. This team treated my father with the highest standards of care, dignity and respect and ensured Dad was always comfortable. They communicated well as a team, with the family and the NHS. They ensured my father received appropriate support and treatment from the NHS to manage his condition and pain levels. They managed all of this within the COVID guidelines to ensure my father remained safe from the virus. This package of care allowed my father to die peacefully at home supported by his care team, just as he had wished. I will always be indebted to the team for their excellent care.

It might not be the cheapest but you get what you pay for in life, the staff are good, any problems which rarely happen are dealt with sensitively and promptly. The staff are clearly well trained and have a positive attitude to their role and also importantly are not perturbed by any comment that helps them improve their relationship or role whilst working with the person. It’s an easy relationship with the support and the ‘office’. Professional and with attention to detail. I work with many care providers and standards vary, so finding the agency was a huge relief where we can trust that the care for mum is as if we are doing it ourselves.

Both the Management and care team are all very professional and friendly. Any request or concern is dealt with promptly and sensitively. My Dad who is living with Alzheimer’s was resistant to having help coming in at first but quickly came round to enjoying his morning visits from the lovely ladies at Right at Home who provided essential help with his personal care needs and the companionship he was missing. I felt happy in the knowledge that Dad was up, dressed, fed and set up for the day whilst I went to work. Unfortunately, my Dad’s condition has now progressed to the stage where he has had to go into full-time care but I recommend Right at Home for anyone who finds their loved one needs some help coming in whilst they are still able to live in their own home.

I would definitely recommend their service.

I was very unsure about having carers to look after mum but from the first meeting with Right at Home they were very friendly towards mum and she gelled with each carer that came to meet her before commencing. My sister, myself and mum feel we have been very lucky to have such caring staff looking after mum they all give exceptional care and give myself and sister peace of mind that mum is in good hands. Thank you.

I contacted Right at Home after needing some help with my mum who has dementia after my dad passed away. I chose the company based on the fact they were a local family run business, which I liked the sound of. They were always efficient and friendly and sorted mum out with an appropriate carer for my mum's needs, who had been very resistant to getting outside care in, but got on with her carer very well who always manages to put mum at ease and cheer her up when she’s low.

My mum was in a really depressed position, desperate for reliable, professional and kind care in her home. I had to move her care package because of serious concerns and being very fragile, I was so worried about what to do. From the first moment I spoke to the owner everything changed. This is unlike any care we’ve ever experienced before, big promises were made and every one was delivered on, plus more. My mum is being supported by delightful people who really do care, and provide her with everything she needs in a professional, polite, caring way. They are so kind, also very well trained, knowledgeable and excellent at what they do.

We have nothing but praise or Right at Home from last year when we started to use this company we have always been confident with their care for mum. The care providers, management and top man have always treated us individually and been keen to sort out any amendments or queries that might occur. They have been very considerate with mums illness and mum is pleased with their care.

We have used Right at Home for several months now and cannot fault their service from the caregivers through to the management team. They always communicate regularly to us by telephone, email etc if there are any concerns and go the extra mile by liaising with the GP, district nurse and pharmacy on our behalf which is fantastic and way beyond their remit. I have no hesitation in recommending Right at Home to anyone that needs good quality care for their loved ones.

I have used various caring companies but found Right at Home to be elitist in caring, they provide a bespoke service and are the only caring company I have used that actually do what they say they will do. They have provided care for my mother since March of this year. I find the company and all the staff to be extremely helpful and willing to resolve any issues swiftly and with professionalism. I could see all the carers have been provided with excellent training, finding them to be conscientious, kind, helpful and prepared to do whatever was asked of them. It's a pleasure to have met them, they have great personalities and positive attitudes.

Accommodating with regard to care requirements, pleasant and helpful carers.

Also, management and owner can be approached easily.

It was way back in December 2018 that Right at Home (Medway) came to our rescue when our previous CareGivers decided they did not wish to provide personal care any longer for my wife. Since that day our personal CareGivers have provided personal care in a professional way far above what could have been expected for my wife. My wife needs a lot of 'tender loving care' and attention, and this has been provided by her personal CareGivers readily, with a smile, and when necessary, with a laugh. Her personal CareGivers have always arrived on the agreed time and on many occasions have had to listen with interest whenever my wife reminisces about her garden and the like. When my wife's two principal personal CareGivers are not available their two 'shadows' followed in their footsteps and provide the same quality of care to which my wife is now accustomed. This certainly demonstrates an excellent degree of training and an extremely good Management Team. I have purposely refrained from mentioning names but the CareGivers will easily recognise themselves and we thank them from the bottom of our hearts for their dedicated care and attention. Without their attention to my wife's requirements, we would not have been able to have stayed in our own home. The Management Team have gone out of their way to provide extra care whenever my wife required it, including providing assistance for her urgent hospital visit at very short notice. A special mention should be made of one member of the Management Team who appears to have the magical ability to override our Doctor's receptionist's insistence the Doctor does not perform home visits and gets my wife numerous home visits when necessary. The best Christmas present ever was the visit from the District Nurse on Christmas Day. Not only overcoming the Doctor's receptionist, but this particular Management Team member also appears to have a direct line to Santa Claus as well. Besides providing personal care for my wife, I have not been forgotten; I get my shirts ironed, occasionally. Keep up the excellent care and management that you are providing and long may you prosper.

I am very pleased with my carer, she is very helpful. I and other people have noticed the difference she has made. She also makes me feel better as she is very cheery.