I am more than pleased with the quality of care received from Right at Home
Alison B (Daughter of Client)
Nothing is too much bother for either of them and they have accommodated my needs
V B (Client)
The service from Right at Home has always been very efficient.
Terence W (Husband of Client)
Right at Home (Medway) has a Review Score of 9.9 (9.924) out of 10, based on 31 reviews in the last 2 years. Over all time Right at Home (Medway) has 77 reviews.
Review from Susan G (Daughter of Client) published on 15 September 2020
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Review from Anne R (Daughter of Client) published on 15 September 2020
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Review from Lisa L (Daughter of Client) published on 15 September 2020
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Review from Reema P (Granddaughter of Client) published on 22 July 2020
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Review from Christine S (Daughter of Client) published on 8 June 2020
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Review from Jane B (Daughter of Client) published on 4 June 2020
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Review from Emma W (Daughter of Client) published on 3 June 2020
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Review from L E (Daughter of Client) published on 18 October 2019
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Review from P F (Son of Client) published on 4 September 2019
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Review from B D (Daughter of Client) published on 27 August 2019
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Review from V J (Client) published on 22 August 2019
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Review from Helen G (Client) published on 22 August 2019
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Review from James S (Husband of Client) published on 22 August 2019
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Review from L H (Client) published on 19 August 2019
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Review from Gordon K (Husband of Client) published on 13 August 2019
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Review from Ian C (Friend of Client) published on 7 August 2019
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Review from Paul A (Son of Client) published on 1 August 2019
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The Review Score of 9.9 (9.924) out of 10 for Right at Home (Medway) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.924 for Right at Home (Medway) is calculated as follows: ( (173 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 185 Ratings = 4.924
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Medway) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Nov 2019
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Job Title: Owner/Managing Director
Joined: 2018
I spent most of my career working in IT, including many years as an IT Manager based in London. More recently, I held a senior management role in Frankfurt, Germany, where I was responsible for leading a global team across Frankfurt, New York, and Singapore. I hold a BSc (Hons) degree in Computer Science with a 2:1 and a Postgraduate Certificate in Project Management. While I’m not fluent, I also speak some German.
After several years of volunteering (an experience I found incredibly rewarding), I began to reflect on what I truly wanted from my career. I decided to return to the UK to be closer to my parents and support them as they grow older. That personal decision inspired me to follow my passion, retrain, and eventually start Right at Home Medway, right here in the area where I’ve spent most of my life.
When I’m not working, I love spending quality time with my wife and two children, exploring new places through travel, cycling, and flying AutoGyros. I hold a PPL(G) pilot’s licence and enjoy every opportunity to take to the skies.
Job Title: Office and Operations Manager
Joined: 2019
I spent most of my career working for Her Majesty’s Court Service, where I held several leadership roles across various Magistrates’ Courts. After having my two children, I made the decision to focus on raising my young family full-time. During that period, I volunteered with a number of organisations dedicated to child care, and also took the opportunity to retrain, completing several qualifications to become a Higher Level Teaching Assistant (HLTA).
Since then, I’ve had the privilege of working in some wonderful schools, including opportunities to work overseas. My transition from supporting young children in educational settings to caring for vulnerable adults in their own homes has felt very natural, as many of the skills—compassion, patience, attentiveness—are easily transferable between both roles.
Outside of work, I love travelling, both near and far, painting with watercolours, reading on a wide range of topics, and most of all, spending quality time with my family.
Job Title: Registered Manager
Joined: 2024
I was born and raised in India, where I completed my Master’s degree in Computer Science before moving to the UK after getting married. I initially began my career in IT and teaching, but transitioned to health care when my children were young.
Starting as a Care Assistant, I gradually progressed through roles including Field Care Supervisor, Care Coordinator, and Registered Care Manager. Along the way, I’ve developed strong communication and leadership skills and gained extensive experience across a variety of care areas such as dementia care, palliative care, learning disabilities, physical disabilities, young adult care, and elderly care.
I was honoured to be shortlisted as a finalist in the Kent Care Awards 2021, which recognised my dedication and passion for the sector. I am committed to ongoing learning and professional development, having completed NVQ Levels 2 through 5 in Health and Social Care.
Outside of work, I enjoy spending quality time with my two wonderful boys and cherishing moments with family and friends. In my free time, I love visiting local temples for prayer, travelling, cooking, gardening, and reading poetry. I’m also proud to speak three different languages.
Job Title: Care Manager
Joined: 2021
I was born and raised in Lambeth, South London, and later moved to Kent seeking a better quality of life. I initially worked as a Teaching Assistant in a local school, supporting children and their learning.
When the COVID pandemic struck, it gave me time to reflect on what I really wanted from my career. I felt a strong desire to make a difference and to care for the older generation. Although I wasn’t sure if I could handle personal care, I was told I had the right personality to be a caregiver. After researching Right at Home, I took the plunge and reached out to them, and I have never looked back since.
I’ve now been with Right at Home for four years, starting from the ground up and learning from some incredible care assistants. I absolutely love my job and have gained confidence along the way. My curiosity about how other roles work within the company led to my promotion as a Field Care Supervisor and now Care Manager. In this role, I carry out initial assessments, source new clients, and write care plans.
In my spare time, I enjoy cooking and spending quality time with my family and dog. While I like to think of myself as a keen gardener, I’m still learning to tell the difference between weeds and flowers, but I’m giving it my best try!
Job Title: Care Coordinator and Senior Care Assistant
Joined: 2024
I’ve lived in the Medway towns all my life and attended The Robert Napier Secondary School before leaving at 16. After school, I pursued performing arts at college, but my passion for care led me to join the domiciliary care sector at 18.
I spent around 10 years working in a dementia care home, gaining invaluable experience supporting residents with complex needs. I then moved to a nursing home, where I cared for end-of-life clients. After eight months, I was promoted to Senior Carer on the nursing floor.
With 17 years of experience in care, I’ve completed my NVQ Levels 2 and 3, along with specialist training in end-of-life and palliative care. These qualifications, combined with hands-on experience, have helped me provide compassionate and skilled care to those who need it most.
Outside of work, I enjoy spending quality time with my family. We love travelling together and exploring new places whenever we can.
Job Title: Recruitment and Marketing Coordinator
Joined: 2020
I’ve lived in Medway since I was 13 and attended Upbury Manor Secondary School. After leaving school at 16, I began my career working for a solicitor’s office in Chatham, starting as an Office Junior and progressing to Receptionist and Secretary. After having my son, I took a part-time role at ASDA in Chatham and later supported my husband with his flooring business while also running my own cake-making venture.
I’m a proud mum to one son and two daughters. Once my children were grown, I joined Right at Home in February 2020 as a Care Assistant. I immediately loved the role and the meaningful relationships I built with clients and colleagues. I was later promoted to Senior Care Assistant and now serve as Recruitment Coordinator.
In my free time, I enjoy walks with my dog Margot, spending time with friends and family, and signing with a Sign Language Choir. I hold a Level 2 qualification in British Sign Language.
Job Title: Marketing and Recruitment Coordinator
Joined: 2025
I was born in South London and have lived in Kent for most of my life. My background includes a variety of people-focused roles, from supervising teams to progressing through a Management Trainee position. I’ve always thrived in fast-paced environments where people and purpose come first.
When I discovered Right at Home Medway, their values really struck a chord with me, and joining the team felt like a natural step. I knew I wanted to be part of an organisation that truly puts people first, and I’m proud to help grow a team of Care Assistants who genuinely care.
In my role, I look after all things marketing and recruitment. From creating meaningful content across our social media pages to helping bring our local community events to life. Whether it’s sharing stories that matter or finding the perfect Care Assistant, I love making an impact.
Outside of work, I’m a big music lover and foodie. Carpool karaoke is essential on my drives, and I’m always planning the next great meal out with friends and family.
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