Right at Home (Nottingham)

30a Musters Road, West Bridgford, Nottingham NG2 7PL

Right at Home (Nottingham)
Right at Home (Nottingham)
Right at Home (Nottingham)

Right at Home Nottingham's carefully selected team provide and fully manage dependable quality care and support in the comfort of the individual's home.

Clients receive the care the way they want to have it delivered. They are involved in all decision-making, including agreement of their personalized care plan.

They know that emotional and moral support for clients and their family can be just as important as specialist care knowledge, so it is ingrained in the support provided and they always keep in close contact with concerned family and friends.

Care at Home Nottingham also understand that good day-to-day communication is vital to give families and loved ones peace of mind, which is why all daily records and communication sheets are kept easily accessible in the clients’ home and any concerns can be easily addressed through a call to the office.

Building a team of great caregivers…

Caregivers at Right at Home Nottingham want more than a job. They want to make a difference in the lives of those in their care.

And to ensure only the best Caregivers join them, they have a rigorous selection process that includes personal interviews, competency testing, psychometric testing, reference checks and background clearance.

Once a Caregiver meets the strict criteria, it’s just the beginning.

Each goes through a training and orientation process that guides them through our values and standards; going above and beyond the national legal requirements.

Group : Right at Home UK

Person in charge: Kerrie Weaver (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Right at Home (Nottingham): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Right at Home (Nottingham) has a Review Score of 9.8 (9.825)

The Review Score of 9.8 (maximum of 10) for Right at Home (Nottingham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Right at Home (Nottingham) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.825 for Right at Home (Nottingham) is calculated as follows: ( (94 Excellents x 5) + (20 Goods x 4) ) ÷ 114 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Right at Home (Nottingham) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home (Nottingham)?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home (Nottingham)

  • Son of Client/Service User
    8
  • Daughter of Client/Service User
    6
  • Client / Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Client/Service User
    1
  • more

Right at Home (Nottingham) provided daily care visits for my father which were good and helpful. However, when he needed an increased level of care they were exceptionally helpful in arranging a live-in carer, They spent time finding someone (there were not many options on the timescale we were working to) and supported both him and us to ensure the settling in process was as easy as possible. Nothing has been too much trouble and we always feel that if we need help/advice/information etc the management team will be there to offer it. When a different live-in carer was required they again have provided someone who is caring and diligent. Thank you.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Mum was treated with the utmost care and dignity at all times. She was challenging at times but whenever possible the care team allowed her to make her own choice making her feel more in control of her dementia.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very happy with the continued service my mother receives. Flexible in altering visit times - when she forgets an appointment. The carers are all lovely and go out of their way to accommodate her. She looks forward to her accompanied trip out shopping (especially when it's a certain carer in particular).
Recently her cat died and her carer came back in her break with a spade to bury it at the bottom of the garden and bought her a plant to go over the grave. That's going the extra mile.
I know if I have any concerns, I can ring for advice, help, or just a chat about how she is. The peace of mind this gives me and not having to worry about her situation is fantastic.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My first contact with Right at Home was in 2014 when an elderly neighbour sustained a fall after which he was unable to walk and as his wife was frail, developing dementia and there is no family, the firm provided support. Over the following 3 years, the ongoing care has been fantastic; 2 carers have visited 3 times a day and have always been totally reliable and treated the gentleman with kindness and respect. Their help has gone far beyond what was scheduled eg. the client has been taken to hospital appointments in wheelchair-adapted transport. When his wife was hospitalised, carers visited her in their own time and she also benefitted greatly from daily visits from a dementia specialist from the firm. When she died, the support we received from the firm was of the highest standard. The client now has a live-in carer for whom nothing is too much trouble and the gentleman, now in his 90's, is flourishing. I have been most grateful for the firm's advice and support throughout.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Right at Home have been providing care for my father over the last few months. What has particularly impressed me has been their responsiveness to any changes in care needs - as well as respect for dignity and ensuring as much independence as possible for those needing care.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Right at home have proved to be an excellent choice of care provider for our parents. All of the staff are very friendly, helpful, professional and understanding to their needs. They, have also proved to be very flexible and accommodating when we have needed extra care, particularly when one of our parents has been in hospital. I would have no hesitation in recommending them to anyone who has elderly parents or relatives that need care in their own home.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The Right at Home staff has always had my mother's best interests at heart and have tried to accommodate their visits with how she wants to live her life. Not only is she well looked after but the care over her home has been wonderful. My mother is always nicely dressed and the house is always clean and tidy no matter what time of day I drop in.

Being in her own home and having the support of the Right at Home carers, my mother is still able to join in with village life, whether that be the local coffee morning, village fete or church on a Sunday. She still has her hair done by her usual hairdresser and the carers arrange appointments for eye tests, chiropodist and anything else she needs. Trips out have also included the local panto, Christmas parties and Attenborough Nature Reserve.

Having peace of mind that my mother is safe and happy is great.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I care for my wife, she has Parkinsons KU-COPD asthma, osteoarthritis. She is in a wheelchair at daytime, at 7am two carers from Right at Home come and get her out of bed, washed, dressed and down stairs. During the day I look after my wife, at 8pm the carers come to put my wife to bed this takes about 45 minutes, sometimes longer. We also have a companionship for my wife 2-3 hour sessions Tuesday-Thursday, this is designed to give me time to go shopping or do jobs I need to do or relax.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My Mother has been using Right at Home for a number of years now. The staff have all been very kind and attentive to mothers personal needs. They always make her feel special and important. Just recently there was a need to change mothers normal routine. The Right at Home team pulled out all the stops to make sure that she would be ready for an unseen appointment. A big thank you to all the staff and support they give to us as a family.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The staff talk to my son and not at him, over the time that Right At Home have been visiting my son, his speech has improved more than while he was undergoing speech therapy after his accident.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Generally found the service to be good and carers are good. The management have always been friendly and helpful. My father has always been happy with the quality of the service he has been provided with.

How likely would you be to recommend Right at Home (Nottingham)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

My mother is 88 and has dementia, and we have been using Right at Home for just over a year.

All of the care givers that help my mother in the mornings and evenings, are very nice and take the time to treat my mother with dignity and respect, enabling her to live independently. I have no worries as to how she is and this is of immense help to me, as it means I can remain in full time employment.

After experiencing two previous care companies who failed to provide a reliable service, I feel truly blessed at having found this care provider, I can highly recommend them.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The company was very thorough in finding out Dad's care needs before putting carers in place. They carried out a full care assessment, which included bringing in a lady who watched how Dad walked around his flat and in and out of his chair etc. and then advised how things could be put in place to make things safer for him. Between us we discussed how many visits a day he would need and what we expected from those visits. My Dad has been very well cared for and the carers have done everything that we hoped they would and at times more. Apart from any physical help with washing and dressing, they also prepare his meals and do his washing, ironing and keep the flat clean and tidy. When he needs any shopping, they are happy to pick things up for him and he looks forward to their visits and chats. They are very flexible if we need to make any last minute changes to his visits and are always happy to talk if we have any concerns.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have been a client of Right At Home for over a year now, and have found the service they provide to be very professional, discreet and sensitive to my individual requirements. As a young professional with an active social life, it is very important for me that the support I receive fits around my lifestyle instead of impinging on it, and in Right At Home I have managed to find a company that fully buys into this ethos. Their management team are very aware of the different needs of their different clients, and have always ensured that they have sent people to my calls who are suited to the Independent and professional life that I lead. I have heard from people in other areas of the country that they have really struggled to find care companies that cater satisfactorily for young, independently-minded clients, and therefore I consider myself very fortunate to have found Right At Home, and would recommend them to anyone else in this situation.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We have recently started using Right at Home and so far the staff have been very efficient and effective in their roles from the carers to the administrators.
We encountered the company really by accident but are really pleased we did. They have stepped-in in an emergency situation and been able to accommodate all the hours and the complex needs of my disabled husband.
My husband has a small team working with him and each one has been very professional in their approach to his care, taking time to get to know him and being respectful and sensitive to his needs.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My dad had care from Right at Home from February 2015, when he moved to Nottingham due to failing health. Initially, the hospital felt he should have two carers four times a day due to mobility issues. With support from the team it was identified that his core strength was good and he was able to transfer with the assistance of one carer and this was not so intrusive to Dad. The care staff that went into dad always treated him with dignity and respect when performing his personal care, Dad found it difficult to be dependent as he always was very independent but the staff ensured that his independence was enhanced enabling him to perform the tasks that he could manage. They always gave him a choice of what he wanted to eat at meal times and Dad enjoyed the social chats from the caregivers. Dad was end of life care in November and the care he received from the caregivers was second to none, they went over and above their role to make his last days were comfortable.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The carers all take the time to treat my mother with dignity, enabling her to live independently in the way she wants, where she wants. I have no worries as to how she is left when the carer has finished the call and I am informed of any concerns as and when they crop up. The carers often go beyond what is expected of them and have developed a fantastic relationship with her.
We changed to this care company after the previous care company failed to provide a reliable and worthwhile support to my mother and haven't looked back.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother has Alzheimer’s and broke her hip 16 months ago. She is mobile with difficulty but lives on her own. She came out of the nursing home 14 months ago and was in a poor state eating little. We have had 3 or 4 carers visits a day to support her. With this care she has slowly got better. On occasions, at a weeks’ notice, we have been able to add extra carers visits when our circumstances have changed. That is over 1400 visits so far which have been totally reliable. The team of carers have always been very good and caring. At each visit they fill in a report sheet detailing food taken, medicines given, personal care given and the mood and condition of my mother. This is left in her home initially and is invaluable to me. If there is a problem such as her being ill or the washing machine leaking they contact me directly. I have been very pleased with the support they have given which, together with our support, has enabled her to fulfill her wishes and stay in her own home.

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

My elderly mother, nearly 87, has been using Right at Home services now for about two and a half years. She has bad arthritis and consequent poor mobility, and is also suffering from Alzheimers disease. She receives three visits from the care staff each day, to make sure she is out of bad, washed, dressed and has breakfast (AM), is OK and has something to eat at teatime, and is readied for bed (evening). Often a little shopping for food is done if she has run short of assentials.

I have been delighted with the service Mum has received from Right at Home. The staff have had to deal with various health issues, including a fall , during this time. They are all genuine, caring people and have often gone out of their way to provide any extra help required and have spent extra unscheduled time with Mum when necessary.

Although there are agencies with cheaper hourly rates I doubt very much if they could apply anything like the standards of care that R at H provide. Highly recommended!

How likely would you be to recommend Right at Home (Nottingham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

September 2015

Job Vacancies

Staff Profiles

Christopher

Christopher Tansley

Job Title: Managing Director

Joined: 2013

Description:

Starting Right at Home Nottingham has been a pleasure and honour, as being an active part of my local community in Nottingham is something I have always aimed for.

For over 20 years I have built up a huge level of experience in the franchise business sector. After running a successful cleaning and restoration agency in the East Midlands I became a national franchise business consultant; helping others along the path of business ownership. It was here I found Right at Home.

The one thing my businesses have shared is ‘people’ – motivated, competent, caring people that I’ve worked with, as well as people who’ve needed a helping hand to fix their homes and those who have needed guidance and help in their careers. It’s fair to say my passion is in people and it is the sole reason why I knew that Right at Home was the perfect opportunity for me. Almost anyone can act the part as a business owner, but I know that to work so closely in your community and to touch the lives of others, you have to possess a genuine desire to help people.

I have always had a strong understanding and empathy for care; my mother was a Nurse in Nottingham’s QMC Hospital so it’s something that I have been a part of from a young age. My father has always played a key role in our community and is someone I look up to and respect. We’ve always been a close family and I think the skills to nurture relationships and to listen to others have definitely been passed down through the generations.

At Right at Home Nottingham I am dedicated to providing my community with the best home care services, to suit the lives and the needs of people’s loved ones. I am lucky to have the full support of my whole family - my wife, two sons and my parents.

Being the best we can be is in our family bones and I aim to offer the best home care, be it enabling independence for an octogenarian, providing short-term post-operative care to help someone back on their feet, or complex specialist care.

Whatever your needs, the team at Right at Home and I will be there to help.

Kayleigh

Kayleigh Fraser

Job Title: Care Manager

Joined: 2015

Description:

Kayleigh first began her career in care 9 years ago and soon discovered a passion for making a difference in the lives of the people she supported.

Starting out as a Care Assistant in the community, Kayleigh worked closely with adults of all ages with varying needs to provide personal and companionship care. Kayleighs passion for care, and more specifically service users living with dementia, was soon recognised with promotions to Senior Care Assistant, Team Leader and later Care Coordinator.

Kayleigh joined the Right at Home team in June 2015 initially as a Care Coordinator and has worked tirelessly to ensure that our CareGivers and Service Users alike receive the best support and effective schedules to suit their individual needs. Kayleigh's endless commitment and dedication to driving Right at Home Nottingham's standards, and her passion for delivering person centered care and support has seen her progress to the role of Care Manager.

Kayleigh supports a team of over 40 CareGivers working throughout the Nottingham area, ensuring that our Service Users receive the best person centered support on a day to day basis.

Kayleigh is currently studying to complete her Level 5 NVQ Qualification in Leadership and Management in Health and Social Care with a view to further developing her role in future.

Rosie

Rosie Clarke

Job Title: Registered Manager

Joined: 2013

Description:

I come from a care background spanning over 15 years, having worked my way up to management from care worker, via client assessments and referrals in the Nottinghamshire area.

It’s from this broad experience in the industry that I have come to know what is good in a care provider – a primary reason why I have chosen to work at Right at Home Nottingham, as for me, only the best will do.

Working with people gives me so much satisfaction and enjoyment. Many moons ago, before children, I was a professional singer and entertainer and I loved meeting new people across the UK and Europe, briefly lighting up their worlds. There are many parallels with my job now; I wake up every day knowing that I will, in some way, do more than just provide essential care; I’ll create relationships with my clients, share a joke or two and enjoy being with the people I help care for.