Right at Home (Stockport & Didsbury)

Room 315, Stockport Business & Innovation, Broadstone Mill, Broadstone Road, Stockport SK5 7DL

Right at Home Stockport and Didsbury are a home care agency who provide the best possible, person-centred care to areas such as Stockport, Bredbury, Romiley, Marple, Marple Bridge, Compstall, Mellor, Offerton, Davenport, Great Moor, Cheadle, Cheadle Hulme, Gatley, Didsbury, Reddish Vale, Heaton Chapel, Heaton Norris & Heaton Moor.

High-quality person-centered care is offered by the company to help individuals to remain at home as long as possible.

Staff are selected for their compassion and caring skills. All future employees are carefully vetted and then undergo comprehensive training to deliver the kind of care expected of the company.

Dignity and respect are promoted by the company at all times, and staff keep clients, carers and family informed about key care decisions as much as possible.

Group : Right at Home UK

Person in charge: Shelley Thompson (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 5

Services Offered: Live in Carer

Care Offered: Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Hospital Discharge • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands

Latest Care Quality Commission* Report on Right at Home (Stockport & Didsbury): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Right at Home (Stockport & Didsbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Right at Home (Stockport & Didsbury) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Right at Home (Stockport & Didsbury) is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Right at Home (Stockport & Didsbury) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Right at Home (Stockport & Didsbury) has a Review Score of 9 (9.000) from 3 Reviews

Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home (Stockport & Didsbury)?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home (Stockport & Didsbury)

  • Daughter of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1

Having had many poor experiences of various Care Agencies, over the past 20 - 30 years, I was in a situation where in order to enjoy a much needed and anticipated break, I would have to call on their services once more. I chose Right at Home for their locality and was extremely impressed. The introduction meeting at home was relaxed and informal and the paperwork, though extremely necessary was absolutely unobtrusive. The care workers were friendly and efficient and my husband felt totally at ease with them. They were punctual and reliable and on my return, my home still looked like my home!!! I would not hesitate to use Right at Home again, I felt very comfortable and reassured leaving my husband in very capable hands.

How likely would you be to recommend Right at Home (Stockport & Didsbury)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Firstly, I was most impressed with the speed and alacrity with which our carer responded to a very late request. He was very professional with my mother but also very friendly. The service provided was exemplary and just what was needed. Thank you.

How likely would you be to recommend Right at Home (Stockport & Didsbury)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Having my parents staying with us for Christmas, I required care for my step-father who has advanced Parkinson’s. The carer and his team kindly helped out when no other agency would as it was only for a short time.
I could not have asked for any more than they offered. The staff were polite, friendly, kind and caring whilst aiding the utmost dignity for my father.
They were clean, prompt and very professional and I would certainly recommend them to anyone looking for a care agency in the area.

How likely would you be to recommend Right at Home (Stockport & Didsbury)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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Awards / Recognitions

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

April 2016

Top 10 Home Care Groups 2016

Recipient: Right at Home UK

Date: Friday 01 Apr 2016

more details

Job Vacancies

Staff Profiles

David

David Meanwell

Job Title: Managing Director

Joined: 2017

Description:

Never before has a name been so fitting for Home Care, I intend for all CareGivers, my team and I to truly MEAN-WELL!!

When asked in an interview what I wanted to do with my life, the instant reaction came back, ‘I want to make a difference’. Whilst I have developed two car rental businesses from small beginnings and influenced many employees along the journey, I have never truly done what I set out to do.

At Right at Home Stockport & Didsbury, I believe that I have a unique opportunity to deliver outstanding care in a community I have lived in for over seventeen years and use the skills I have developed to make a difference. Throughout my business carer to date I have always demanded high-quality service and asked each employee to treat a customer like their ‘grandparent’, knowing that your ‘grandparent’ should be respected and cared for more than any other family member. The experience of growing in a quality customer focused business has made me determined to translate this into the Home Care sector.

I am a recognised dementia friend and will be progressing, as a dementia champion to train others in the local community. Hopefully developing dementia communities where as many people as possible can help those living with dementia to lead a full life.

As I now live and work locally I know that my family will become a strong support to the future development of Right at Home Stockport & Didsbury. With a wife and three young children at home waiting for the next daily update on the care adventure

Shelley

Shelley Thompson

Job Title: Registered Manager

Joined: 2017

Description:

Shelley has over 17 year’s experience in the care industry, starting out as a care assistant in the community providing support to the elderly, adults living with mental health conditions, learning disabilities and dementia. Shelley took on the role of Manager in 2001 leaving the service in 2008.

Shelley then developed her knowledge in training, assessing and supporting staff by taking on the role of an NVQ Assessor, in the Northwest. Supporting care workers, team leaders and managers in completing their NVQ Qualifications in various care settings.

In 2011 Shelley returned to the role of Registered Manager, gaining further skills and experience of managing services to provide not only care in the community but support workers and nursing staff into hospitals and care homes, in South Manchester, Rochdale & Leeds.

Shelley’s wide range of experiences, skills and knowledge make her an invaluable member of the Stockport and Didsbury team, helping guide our service to providing outstanding care by supporting the care workers to go that extra mile and make a difference every day.