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Right at Home (Swindon) has a Review Score of 9.8 (9.838) out of 10, based on 34 reviews in the last 2 years.
Over all time Right at Home (Swindon) has 75 reviews.
5.0 out of 5
Thank you so much for taking the time to share such a thoughtful review. We're truly delighted to hear that you and your family have had such a positive experience with our team. It's wonderful to know that your parents feel comfortable and supported, and that our carer has been able to make such a difference in helping them remain in their own home. We'll be sure to pass on your kind words to the whole team - feedback like this means a great deal to us all. Thank you again for choosing Right at Home and for your kind recommendation.
5.0 out of 5
Thank you for taking the time to share your experience. We are so pleased to hear that the care provided to your father has been positive from the outset. Our team takes great pride in delivering professional, compassionate, and reliable support, and it is gratifying to know this has been reflected in your experience. We also appreciate your recognition of our office team's responsiveness and flexibility. Thank you once again for your kind words and for placing your trust in Right at Home.
5.0 out of 5
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that your mum has felt so well supported during her recovery journey. It's wonderful to know that our team's care, respect, and flexibility have made a positive difference in helping her regain her mobility and independence. We're especially pleased that she enjoys having a regular carer, while also feeling comfortable with everyone who visits. Supporting her physiotherapy exercises and adapting her care to meet her changing needs is exactly what we aim for, so it's lovely to see this reflected in her progress. We all wish your mum continued strength and good health.
5.0 out of 5
Thank you so much for your kind words. We are delighted to hear that you feel supported and reassured by the care we provide. Our team works hard to ensure care is personalised, responsive, and communicated clearly, so it's wonderful to know this is making a positive difference for you and your family. We truly value your trust in us and will continue to do everything we can to provide the best possible care and support.
5.0 out of 5
Thank you so much for your wonderful review. We're so pleased to hear you feel confident in the support we provide and that our team brings a bit of humour and optimism to each visit.
5.0 out of 5
Thank you for sharing your thoughts about our care service. Your husband's main carer visits each morning and is always pleased to support him. He is also supported by a small, dedicated team who accompany him on outings so he can continue to enjoy community life. We are committed to continually improving our service and look forward to building on the positive rapport we have developed so far.
4.0 out of 5
Thank you so much for your review. We're really pleased to hear that your mum is feeling comfortable with her care and that our team has been able to support her in a way that suits her needs and personality. We understand how important it is to have peace of mind when you can't be there, and we're committed to providing thoughtful, responsive care every step of the way. Please don't hesitate to reach out if there's anything more we can do.Warm regards,*The Right at Home Team*
5.0 out of 5
Thank you so much for your kind words and thoughtful review. We're truly grateful for your trust in Right at Home and are so pleased to hear that our team has been able to support your mum and dad in a way that meets their needs. It's wonderful to know our carers have made such a positive impression - we'll be sure to pass on your lovely feedback to them. Thank you as well for recommending us to your neighbours; that means a great deal to us. We're always here if you or your family ever need anything.
5.0 out of 5
Thank you so much for your lovely feedback. We're delighted to hear that you've had a positive experience with Right at Home. It's great to know that our care team has made you feel comfortable, respected, and supported in your own home. We're also pleased that communication with our office staff has been clear and helpful. We truly value your kind words and look forward to continuing to support you.
5.0 out of 5
Thank you so much for your kind words. We're delighted to hear that you feel safe and well-supported by our carers. Ensuring your comfort and safety is our top priority, and it's wonderful to know that our team is making a positive difference. We'll be sure to pass on your feedback to them - it will mean a lot.
5.0 out of 5
Thank you for your lovely review! We're so pleased to hear you're happy with the service and that your regular carer is making such a positive impact. We believe no job is too much when it comes to supporting our clients, and it's great to know that's been your experience.Your 5-star feedback means a lot to us - thank you again!
5.0 out of 5
Thank you so much for your kind and thoughtful feedback. We're pleased to hear that the care you have received since January has met your expectations and that our team has made a positive difference to you and your wife.It's wonderful to know that the carers have treated you with respect and dignity, and we're especially glad that the consistency of your regular carers has helped build a strong and trusting relationship. We'll be sure to pass on your kind words to the team - they will be very touched to hear how much their support is appreciated.Thank you once again for taking the time to share your experience. We remain committed to providing you with the highest quality of care and support.
5.0 out of 5
Thank you so much for your kind words and positive feedback. We're pleased to hear that you've had a great experience with Right at Home. Reliability, helpfulness, and providing exceptional care are exactly what we strive for every day, and it means a great deal to know it's making a difference.
5.0 out of 5
Thank you for your review and kind words. It has been a real pleasure to support your mum and dad. They are so kind and welcoming that the carers really look forward to visiting.
5.0 out of 5
Thank you so much for your kind words and positive feedback. We are delighted to hear that you have been pleased with the service provided by Right at Home Swindon. Our team is committed to delivering high-quality care, and it's wonderful to know that both our office staff and carers have been able to meet your expectations in engaging with your mother-in-law and achieving her outcomes.
5.0 out of 5
Thank you so much for your wonderful 5-star review. We truly appreciate your kind words and are delighted to hear that you have had such a positive experience with our care. Providing the best possible support and comfort is always our top priority and it means the world to us to know we made a difference.
5.0 out of 5
Thank you for your wonderful review which will be shared with your care team. We will see where we can improve further at your next care package review.
5.0 out of 5
Thank you so much for your kind words and thoughtful review. It means the world to us to know that our care has brought you peace of mind, especially being so far away. We're truly honoured to support your Dad with his care needs and to assist your Mum around the house. It's wonderful to hear that our updates help keep you reassured and connected. We're proud to have a team of dedicated carers and office staff who always strive to go above and beyond for our clients and their families. Your gratitude motivates us to continue providing the compassionate and attentive care we value so much. Thank you for trusting us to be there for your parents-it's a privilege to support them. Please don't hesitate to reach out if there's ever anything more we can do to help. Warm regards.
5.0 out of 5
Thank you for your kind words. It has been a pleasure to help you both and I know your care team speaks very highly of you. Whatever changes lie ahead you can be sure we will adapt and continue to provide you with the best possible care.
5.0 out of 5
Thank you so much for your kind review! We're delighted to hear that you've found our service helpful and that the carers are providing efficient, cheerful, and friendly care. It's wonderful to know your husband feels relaxed and looks forward to our visit that's exactly what we strive for. We truly appreciate your feedback and will continue to ensure everything runs smoothly for you. If there's ever anything more we can do, please don't hesitate to let us know.
The Review Score of 9.8 (9.838) out of 10 for Right at Home (Swindon) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Swindon) is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
I am married to my lovely wife, Sue, and have four children to keep to me busy. After many years working as an accountant in a variety of organisations including EMI, TNT and BBC Worldwide I am delighted to be moving into the world of home care. Whilst I am proud of what I have achieved in the past, my role as a Right at Home franchise owner is taking me into a whole new world where I can help to improve the quality of life for others.
Customer service has always been central to my work ethic and so it is a bonus that I can put this to good use in such a person-centred way. It is also a joy to be working with the bigger team at Right at Home who demonstrate their kindness and passion for care every day. To compliment my work I have become a dementia friend and now a dementia champion. I was amazed to discover how much can be done to improve the quality of life for those with dementia so long as you have the right knowledge.
Our company values are based firmly on person-centred care and everyone here at Right at Home Swindon is utterly devoted to maintaining those values. So, if you want a friendly face to call in and help you with everyday tasks around the home, personal care or simply to chat to then we have the perfect person waiting for you.
My incredible journey with Right at Home began in 2017. Starting as a caregiver and gradually advancing through the ranks, I'm proud to say that I now serve as the Registered Manager, a role I stepped into with passion and determination in October 2023.
Throughout my time here, I've amassed a wealth of knowledge and experience, bolstered by the completion of my Level 4 qualification in Health and Social Care. This journey has been more than just a career path; it's been a calling—a calling to ensure that every individual under our care receives nothing short of the very best.
My commitment to excellence isn't just confined to the office; it's a driving force that fuels every aspect of my life. Whether I'm strategizing ways to enhance our services or spending cherished moments with family and friends, my passion for providing top-tier care never wavers.
And when it's time to unwind and recharge, you'll often find me seeking thrills and laughter at theme parks. After all, life is about balance, isn't it? Join me on this journey of compassion, dedication, and joy as we continue to make a positive impact in the lives of those we serve. Together, let's create moments that matter!
My name is Chloe, and I am the Care Co-Ordinator here at Right At Home. I began my journey at Right at Home as a Care Assistant in 2020. I then completed my diploma in health and social care in 2022, a milestone that allowed me to progress to my current role of care coordinator in 2023. I have always had a passion for looking after others and find immense joy in making a positive impact in people's lives.
When I'm not at work, you can find me dancing - a hobby I've enjoyed since the tender age of 3. I also have a love for traveling and exploring different parts of the world, experiencing new cultures, and making unforgettable memories along the way. I believe in embracing life to the fullest and am always eager to learn, grow, and connect with others.
I joined Right at Home in 2023 as a caregiver, where I had the privilege of building meaningful relationships with clients, providing personal care, managing medications, and preparing meals. As of 2024, I have embarked on a new journey as a Team Leader within our office team. In this role, I am dedicated to supporting our caregivers through regular supervision and conducting thorough client reviews. I deeply appreciate the support from my colleagues and look forward to growing alongside the company, ensuring we continue to deliver exceptional care to our clients.
I started Right at Home in March 2024. I worked as a caregiver from March 2024 until June 2025, when I had the opportunity to join the office team as Training and Recruitment Coordinator
In my spare time, I spend quality time with my husband, little girl and 2 dogs.
My role is to recruit new carers, set standards and give them the knowledge and confidence to provide good quality care to our clients.
What do you look for in a CareGiver to ensure they deliver safe, high-quality care?
A friendly, approachable person who shows a positive attitude. Someone who is compassionate and empathetic. Someone who shows a willingness to learn.
How does training prepare CareGivers for real-life situations?
We offer hands-on training. I have worked my way up from being a carer, so give real-life scenarios for the trainee.
How do you tailor training to meet different learning styles or needs?
Plan a range of lessons and different teaching techniques, as not all trainees will learn the same way.
How do you promote a caring and values-based culture from day one?
Clarify and inform new carers of Right at Home values and core expectations. We do our in-house training, and then new carers will do shadowing with long-serving carers at the beginning of their journey with us.
Frequently send out feedback forms to our carers to ensure they are happy within their jobs and to highlight any areas we can work on.
I joined Right at Home Swindon in 2025 after graduating in 2024, and I’m proud to be part of a team that makes such a meaningful difference in people’s lives. My role focuses on sharing the incredible work our CareGivers do every day and helping local families understand the high-quality care we provide. Marketing in the care sector is all about building trust, raising awareness, and showing the heart behind what we do.
Outside of work, I love staying active at the gym, travelling to new places, and going to music festivals and concerts.
How do you make sure our messaging reflects the quality and heart of our care?
I always aim to make our content feel genuine and reflective of the care we give. It’s not just about promoting services, it’s about sharing the stories and moments that show the compassion and connection between our CareGivers and clients. I take the time to listen to what’s really happening on the ground, then bring that to life through our messaging.
How do you highlight the voice of our clients and team in your work?
For me, the best way to show who we are is through the words of the people who experience it every day. I regularly gather feedback, quotes and stories from both clients and CareGivers. Their voices help others see the human side of what we do, and just how much care and thought go into every visit.
What role does marketing play in building trust with families?
Marketing is often the first time someone comes across Right at Home, so it’s important that what they see is warm, clear and honest. I focus on building trust by showing who we are, how we work, and the values that guide us. Whether it's sharing our CQC rating or introducing our team, it's all about helping families feel confident in choosing us.
How do you help promote openness, transparency and values-led care?
Everything I put out is grounded in our values. I make sure our communication is open, easy to understand, and reflects what really matters to us. Whether it’s a social media post or an email campaign, I keep things down-to-earth and authentic, so people feel they’re getting a true sense of who we are and what we stand for.
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