Right at Home (Swindon)

Excellent staff nothing is too much trouble. My mother is very happy with the care and support she receives. The management will go out of their way to help you and are always available when needed. No complaints whatsoever. Here's to many more years of care and support from Right at Home (Swindon).

Right at Home are a good care company. They have a great set of carers; very knowledgeable and respectful. I feel that any problems get sorted out by the office straight away. Carers have good training, they brighten my day and it's great to have company.

Excellent service by all carers, nothing is too much trouble for them. All very friendly and courteous, can't fault anything.

Life has been difficult for everyone of late due to all the additional problems/provisions required because of Covid-19. I have found a wider variety of carers because of this but on the whole, we have maintained a high level of continuity. The carers do care. They are professional and competent in their work and I value them highly. I have recommended Right at Home (Swindon) to other people in need.

We have found all of the carers very helpful and sympathetic to our needs, especially one lady, who has developed a lovely rapport with the family.

My mother has always lived alone since losing my dad. A year ago she was forgetful with her medicine and meals. She has slowly become more forgetful and has been identified as having dementia. I looked for an organisation who could help with the day to day things like managing medicine, meals, cleanliness, but also understood the illness we have been managing. I lean quite heavily on their knowledge and have been overwhelmed at the caring nature of the staff. They have gone the extra mile by hairdressing, taking Mum on wheelchair walks, helping me with shopping lists and just being her friends. We are now entering the loss of memory stage where she doesn’t recognise her house. The carers are helping me through this difficult time. All of this has been undertaken during this extremely difficult time for the carers of COVID-19.

The staff are very good, reliable and punctual. They are building up a good relationship with my father. The review was helpful providing an opportunity to discuss needs and plan for the future.

I have been generally very pleased with the service provided by Right at Hime and one lady, in particular, has established a very helpful and caring relationship with my wife. She covers most of our visits. Other ladies have varied a little in their duties but their visits have been relatively few and unfamiliar with our home and have proved an initial problem as well as reaching common areas of interaction in their chats with my wife, no real concerns however. The only real headache has occurred in occasional lapses in scheduling such as the time I had a cataract operation in November.

Whilst my father was still in hospital, Right at Home set up a care package that started the minute he returned home. He has a small team of regular care-givers who provide him with meals, companionship and support 3 times a day. They are excellent! Always several steps ahead of the game. They are even able to motivate him to do a bit of exercise while they prepare meals. My father appreciates them and so do I! My stress levels and worries have decreased significantly. The office staff/managers are also very helpful and proactive.

An excellent service with exceptional service at levels of the organisation. All staff have a professional approach and are caring at all times. Highly recommended for any relatives that need their loved ones looked after in their home.

One carer, in particular, has a wonderful relationship with dad and us as a family as dad lives with us to the point where we have been able to take short holidays and employ the carer to join us to enable dad to enjoy a break with us too. This last year would have been much more challenging without the support of this wonderful team of carers.

I have used Right at Home for a long time and they have provided excellent service.

I would like to say I have been supported by Right At Home, Swindon for over two years. They have always been respectful, supporting me with my dignity of privacy and emotional support. The carers are outstanding. They keep my chin up as I have terminal cancer.

I chose this care service through the website and I was not let down. You lived up to your ethos.

My mum had exemplary care and was treated with dignity and respect as was I. It is a difficult decision to entrust care to others of your loved ones and I felt I could trust each caregiver to support my mum through her complicated illness. My mum loved the company of carers. Thank you.

The kind, friendly carers made a huge difference to mum's last months. The family could not have continued to care for mum until her death at home without their assistance.

The care, compassion and dignity expressed to my mother over the last few months have been exemplary. Thank you.

We did not really get to know the staff for the short time we had carers. It did seem to be expensive but maybe all care companies are the same.

Very thorough communication with clients before choosing the right care partner. Caregiver all very kind and compassionate to the needs of the clients ensuring the client maintained their independence where possible. Very respectful approach towards the clients.

The company is very good, I have never had care before. The carers are smart and polite and treat you nicely. They take a lot of care to help me with health issues which I get very worried about. I'm scared each day as I get a lot of pain as I try to do things I should not.

We have nothing but praise for the Right at Home team as they were very caring to dad and also to the family.