Right at Home Havant

17 The Oakwood Centre, Downley Road, Havant PO9 2NP
Review Us
10 86 Reviews
  • Right at Home Havant, Havant
Right at Home Havant has an Outstanding rating from the Care Quality Commission (November 2018) which is a testament to an amazing care team who deliver high quality care in the community of Havant, Emsworth, Southbourne, Westbourne, Hayling Island, Rowlands Castle, Waterlooville and Horndean.


The team provide versatile care packages tailored to support specific needs and preferences – nothing is too much trouble! Typical services include personal care, help in the home, hospital to home, specialist dementia care and respite care. In addition, overnight and 24-hour live-in care can be supplied and arranged in a matter of days.

Their goal is to improve the quality of their clients’ lives and to make a difference every day. This is achieved by longer visit times, an hour or more, which enables the care team to take clients out on trips which otherwise would be unsafe and not practical. The care visits are more than just completing tasks, they want to encourage relationships to form which is achieved by matching Clients with CareGivers and with Right at Home's high staff retention levels it allows them to offer consistency so their Clients can be regularly visited by their favourite CareGivers.

All members of the team receive an initial screening call by the Business Owner followed by a psychometric test and face-to-face interview. They are reference and DBS checked before they step foot in a Client’s property. They also undergo in-depth training and shadow experienced members of staff to ensure that the high standards of care are met. All CareGivers are dementia trained and will have regular reviews and training throughout their time with Right at Home to ensure the best support for both CareGivers and Clients.

Care Provided by Right at Home Havant

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £36.50

All visits are itemised in your fortnightly invoice and charged in arrears. A fully refundable deposit is taken at care commencement.

These prices are only a guideline, please contact Right at Home Havant to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Duncan Cameron (Owner / Director)
10

Right at Home Havant has a Review Score of 10 (10.000) out of 10, based on 15 reviews in the last 2 years.
Over all time Right at Home Havant has 86 reviews.

Overall Experience
  • 82
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Date Published
  • 86
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  • 15
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Reviewer Connection to Right at Home Havant
  • 37
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  • 5
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Total of 86, showing 1-20
Review from David N (Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently had a spell in hospital and my daughter booked the services of Right at Home.
I am a full time carer for my wife who has Alzheimer's.
The care and services provided by this company were second to none.
They understood the needs for us both and I was impressed how quickly my wife took
to the carers.
We generally had the same carer each time which made it all a smooth ride.
In conclusion I would not hesitate to recommend this company to anyone that needed kind, caring and an efficient service.
Reply from Duncan Cameron, Owner at Right at Home Havant

David, thank you for your kind review. I am delighted that we have been able to help you through this very challenging period. I am also pleased that you are making a good recovery. Duncan

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Review from Melody C (Daughter of Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home have been absolutely fantastic. The carers are really helpful, professional & kind. The office team are really flexible & approachable. Nothing is ever too much trouble. The support has made such a difference, and we are really grateful.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review, Melody. We are delighted that you are pleased with the service and we will ensure that the team are made aware.

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Review from J H (Client) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I approached using a carer with considerable doubt, although, as I am still comfortable and live on my own, I could not have been more wrong. The service I get here completely turned me around, it has given me complete faith in the carers who distinctively ensure that I am using the care-alarm system,
medication etc and on top of that, doing their tasks with a smile. Nothing is too much trouble, including home cleaning, running errands. I would not be without them; they are excellent.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. We are delighted that the service has exceeded your expectations and it is making a difference.

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Review from K A (Daughter of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service and support provided.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. We are delighted that you are finding the service to the high standards that you expected. We will share the feedback with the care team.

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Review from J C (Client) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely excellent service from the initial contact. Cannot fault it.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review it will be shared with the team involved.

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Review from C W (Daughter of Client) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of Right at Home has been lovely and treated my dad with kindness, care and dignity. They keep my brother and I up to date with any changes in carer due to illness. The first care company we've had that actually cares and treats my dad like a human being.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your feedback. We are delighted that you and your family have found the service to be to your liking. We value your comments and would like to share with the rest of the care team.

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Review from Barry S (Husband of Client) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all the staff and the attention given to my wife. Always arrive on time and give us the help and assistance we need. Very friendly girls.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. I will share with the rest of the team so they are aware.

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Review from S E (Daughter of Client) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the caring staff from Right at Home to be kind, helpful and knowledgeable when caring for my mum. The phone was always answered promptly when I had a query or needed to ask for advice. The management staff were also very helpful. I would definitely recommend Right at Home for all your caring
needs. Very satisfied with the company.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. I will ensure that the team are made aware. And thank you for choosing Right at Home.

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Review from John W (Client) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I look forward to visits, all staff are caring and I feel comfortable with them.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. We will be sure to let the carers know.

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Review from A S (Daughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home were recommended to me when Mum got to the stage of needing carers at home and I can't praise them highly enough. From the initial assessment through to making adjustments to meet Mum's needs, they were very professional and seemed to anticipate my needs, making me feel confident leaving
Mum in their care.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review I'm glad you found our service to be professional and of a high standard.

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Review from P G (Son of Client) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very grateful for all the support and care Right at Home gave my Mother. It enabled her to remain living independently in her own home for nearly 4 years, after the death of her husband. My Mother loved all the carers but two carers in particular who were her favourite. Many thanks.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for choosing Right at Home and taking the time to provide such a kind review. I am delighted that we were able to help your mother live an independent life in her own home.

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Review from W R (Client) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very helpful and pleasant and wonderful.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you very much for your kind review and for choosing Right at Home. We will be sure to share it with the care team.

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Review from Geoffrey L (Husband of Client) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and friendly service. Right at Home has been a God send to my wife and me. They have seen us through many hard times and have proved themselves to be a first-class organisation.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. Best wishes.

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Review from P K (Wife of Client) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very kind to my husband and very helpful to me with all my jobs.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your lovely review. We are glad that you found our service to be 5 star and we will notify the care team of the feedback. Thank you for choosing Right at Home.

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Review from C B (Client) published on 13 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have many physical and psychological problems. It was hard for me to ask for and accept help. The agency and its carers have opened a new world, other people with problems, solutions but above all, kindness and well-meaning. Apparently there is a science that alludes to that special, caring, gentle
quality. Helps to heal and feel better. The people in this agency have it in spades.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. The team is special and I am glad that you have found the service beneficial.

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Review from H F (Great-Niece of Client) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always helpful. Listen to any concerns.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review - we will share with the rest of the team.

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Review from Diana W (Wife of Client) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Right at Home (Havant, Emsworth, Waterlooville, Petersfield
& Hayling Island) were very caring. From the start, the carers were amazing and well able to deal with the problems that arose as my wife went extremely downhill.
The care coordinator always managed to sort any slight hiccups
we may have had and do did the accounts manager.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. I am pleased that you found the service to be amazing. We will share with the team.

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Review from D W (Client) assisted by family/friend published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been very good and everyone has been very helpful.
This care was done at very short notice, they had less than 24 hours to find someone for overnight care but they were excellent and a carer was found.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for using our service and for your kind review. We were awarded an outstanding rating by the CQC for our responsiveness at our last inspection and always aim to deliver excellent care.

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Review from Stephanie S (Mother of Client) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home have provided excellent care for our daughter. Staff are reliable and show great care towards both our daughter and us as a family. Excellent communication and always someone on the end of the phone to answer queries. All staff have been extremely trustworthy and caring. We couldn't ask
for more.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you, Stephanie, for your kind words. We will ensure the team are made aware of your review.

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Review from M M (Client) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home came to my attention via a friend's recommendation. I was perfectly satisfied and very happy with the carers who came to my home and I would highly recommend their services. The office staff were more than helpful also.
Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. We are glad we could help. Regards, Director.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home Havant is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Right at Home Havant is calculated as follows: ( (90 Excellents x 5) ) ÷ 90 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Havant is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (17)

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Meet the Team (8)

Duncan

Duncan Cameron

Job Title: Owner / Director Joined: 2015

Since leaving Cardiff University almost 30 years ago I have spent most of my working life in the healthcare industry, initially working as a GP drug rep in the Portsmouth area, then I went on to head up a sales team for a government-owned blood plasma company. Whilst I thoroughly enjoyed my time working for and with the NHS, I came to realise that I wanted the opportunity to personally make a difference and to give something back to society.


I grew up in a small Surrey village, the son of a GP and a Practice Nurse, where the surgery was attached to the home. The emphasis on care and support in the community was ever-present and I learnt from watching my parents how you can make a massive difference in people’s lives by offering your time and assistance.


I also witnessed first hand the demise of my Aunt who lived with Alzheimer’s disease at a relatively young age and was saddened at her rapid decline. By helping to raise awareness and offering good quality support I believe we can improve the quality of lives and hopefully slow the deterioration whilst we search for a cure. I am proud that since we set up over 5 years ago my care team and I have managed to raise £1000s for the Alzheimer’s Society through fundraising activities such as sponsored walks, running and cake selling too!


Some of our best moments since we opened our doors 5 years ago was being awarded the prestigious rating of Outstanding from the Care Quality Commission, an accolade that is awarded to just a few care providers. This was a fantastic achievement and a testament to the amazing work our team does. Running a high-quality care business that delivers in excess of 1,000 hours of care per week, every week can be challenging especially during the pandemic but its made possible when surrounded by a fantastic team and it’s enormously rewarding too. Every day I feel truly blessed to be doing something I love with special people around me.

Nicola

Nicola Haggar

Job Title: Registered Care Manager Joined: 2016

My name is Nicola Haggar and I am the Registered Manager for Right at Home Havant.
I have worked in care for over 30 years and can honestly say that I really enjoy it, every day is different, and I wouldn’t have it any other way. I started as a carer in the local authority, before becoming a trainer for the local authority and then progressing to a Registered Manager. I have been with Right at Home for nearly 3 years now and recognise what a wonderful and diverse team I manage. I strive hard to ensure that all our clients are valued and treated with respect as well and receive excellent care as standard.

Mark

Mark Wilson

Job Title: Accounts & Systems Manager Joined: 2017

I joined RAH in 2017 as a CareGiver. All the training is top-notch and relevant to every angle of the work. With the team providing practical support and complete encouragement I strive to provide the best care I can.
Supporting people to live in their own homes can give rise to some challenging situations. The reward in being able to make a positive difference to my clients' lives is immeasurable.

Monica

Monica Jackman

Job Title: Deputy Manager Joined: 2019

Hello. I’m Monica Jackman. I joined Right at Home Havant in June 2019. I returned to care work about a few years away for a career change. I’d previously worked as a community carer for 12 years whilst my children were growing up.


I can honestly say it feels like coming home. The whole team are genuinely committed to our client’s well-being and there’s a great team spirit.  I’ve recently embraced the role of Senior Care Giver and I’m currently working on my NVQ Level 3 Care through Right at Home.


I like to relax by catching up with my now grown-up children, walking with my husband, swimming and also coaching children at my martial arts club.

Lousie

Lousie Reeve

Job Title: Deputy Care Manager (Petersfield) Joined: 2020

Hi, my name is Louise, I’ve been working for Right At Home since June 2020. During my time I have received three promotions: I was made a Senior CareGiver, then I took on the role of Care Field Supervisor and now I am the Deputy Care Manager for Petersfield. I love the variety of work, the clients and being able to support a team of outstanding CareGivers. I am passionate about our clients feeling well looked after, and that they enjoy their visits. I am a Dementia Friend which helps us understand some of our client's needs. I love the flexibility of the job and am hoping to continue and progress through the Petersfield and Havant group.


When I’m not working I love baking, musicals, watching sports and walking.

Suzanne

Suzanne Wilson

Job Title: Recruitment Administrator Joined: 2018

Hi, I'm Suzanne and I've been working for Right at Home since 2018. Unfortunately, due to health reasons, I had to give up my beloved CareGiver role but jumped at the opportunity to fill the role of Recruitment Administrator which is challenging and highly enjoyable.


In my spare time I enjoy reading the 'old classics', travelling and spending time in the forest or on the beach with my Cockapoo Indie.

Becky

Becky Griffiths

Job Title: Senior CareGiver Joined: 2017

My name is Becky Griffiths and I have been with Right at Home since spring 2017. I joined after meeting Duncan at a Careers fair and haven't looked back. I love my job and those that I work with. I like to laugh and sing and those that know me will say that I do this a lot. In early 2019 I became a Senior Care Giver which has given me more confidence and enabled me to grow as a person and a Right at Home employee.

Megan

Megan Rose

Job Title: Senior CareGiver Joined: 2022

Hi, I am Megan.
I joined Right at Home in 2022 and in that time I have been promoted to a Senior CareGiver and I am taking a NVQ Level 3 in Social Care
In my role I have responsibility for a number of clients and a team of CareGivers.
I live with my mum in Havant, who is very important to me and in my free time I like to go shopping, on holidays and spending time with friends and family.

Frequently Asked Questions about Right at Home Havant

What Type of Services does Right at Home Havant offer?

Right at Home Havant offers Home Care.

How many Carers does Right at Home Havant employ?

Right at Home Havant employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Havant to verify any information. View our terms and conditions. Right at Home Havant has an Enhanced Service - more info.