Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)

4 North Street Arcade, North Street, Havant PO9 1PX

Right at Home provides versatile care packages, tailored to support specific needs and preferences, helping families with vulnerable members who need personal care, help in the home, hospital to home and respite care. In addition, overnight and 24-hour live-in care can be supplied and put in place in a matter of days.

The focus for Right at Home Havant is to improve the quality of the client's lives everyday: they are not satisfied merely maintaining their quality of life. This is achieved by longer visit times which allows the visit to be more than just a task based exercise; by encouraging relationships to form through matching clients' with carers' personalities and by trying to maintain a consistent carer with an individual client.

All the CareGivers are interviewed by the owner/director, and are reference/DBS checked. They undergo in-depth training and shadow experienced senior members of staff to ensure they meet the high standards expected. All carers are dementia trained and will have regular reviews and training throughout their time with Right at Home Havant.

Group : Right at Home UK

Person in charge: Duncan Cameron (Owner / Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Exit A27 at Havant / Hayling Island Follow directions for Havant railway station. Right at Home office is approximately 300 yards down North Street from the station set back in North Street Arcade.

Parking: 30 minute off street parking is available. For longer stays please use the public car park on Prince George Street

Latest Care Quality Commission* Report on Right at Home (Havant, Emsworth, Waterlooville & Hayling Island): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.9 out of 10 for Right at Home (Havant, Emsworth, Waterlooville & Hayling Island) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Right at Home (Havant, Emsworth, Waterlooville & Hayling Island) in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.874 for Right at Home (Havant, Emsworth, Waterlooville & Hayling Island) is calculated as follows: ( (184 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 207 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Right at Home (Havant, Emsworth, Waterlooville & Hayling Island) is based on 25 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.50 + 0.50 + 0.25 + 0.25 + 0.10 + 0.10 + 0.10 + 0.10 + 0.10 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Right at Home (Havant, Emsworth, Waterlooville & Hayling Island) has a Review Score of 9.9 (9.874) out of 10 and an Average Rating of 4.9 out of 5 from 35 Reviews over all time

Average Ratings

  • Excellent
    31
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)?

  • Extremely LIKELY
    33
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)

  • Client / Service User
    18
  • Wife of Client/Service User
    5
  • Son of Client/Service User
    3
  • Daughter of Client/Service User
    2
  • Husband of Client/Service User
    2
  • more

Consistently reliable, helpful and friendly.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

Think they are all excellent, cheerful and caring.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

I went to Right at Home when I was looking for a carer to live in with my husband, whilst I took a weeks respite break. I was very anxious about this, having had a previous bad experience in the past. But, the staff were very reassuring and the carer proved to be extremely good. She was kind, caring and got on really well with my husband. She cooked fresh meals every day and looked after him really well. She even took our dog for a walk every day. He was very happy when I returned and I was very pleased with how well it had gone.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   4.7 out of 5

Righ at Home (Havant) has proved to be an excellent choice.
The carers are friendly, caring, well motivated and completely trustworthy.
The administration is extremely efficient and you can be sure that any problems will be sorted out without delay.
Overall Right at Home (Havant) provides the level of service that you would expect from a top of the range homecare company.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

My friend has become a little frail, being over 90 years and having had two spells in hospital. On discharge from hospital the first time, the care plan put into place by the authorities was not satisfactory and was soon dispensed with. After the second spell in hospital, his son persuaded him to accept regular daily care visits and I contacted Right at Home. They responded immediately to my request for a visit and devised a care plan which was acceptable to my friend. Within two days Right at home began daily one-hour visits at a time to suit the service user. This service has proved to be exactly what was required to restore his confidence and his sense of well-being. He now looks forward to seeing his bright, cheerful carer, who always behaves professionally. The administration runs like clockwork and the framework is there, should my friend require additional help in the future. Very well done Right at Home.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   4.8 out of 5

Received excellent friendly service.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

I have found the service provided to be excellent. The girls have been very friendly and are willing to do anything I ask of them. They are punctual each day and always make sure there is nothing I need before they leave.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

I find the staff agreeable, pleasant and cheerful. They are happy to help.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

Really exceptional. Wonderful, caring and very helpful.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   3.3 out of 5

Have changed to this agency recently and they are all excellent.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

Very friendly, caring, good sense of humour.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

Carers are lovely.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

Very good quality care at home. Frequent long visits and the careers always make the extra effort to go the extra mile.

I would recommend this service to anyone!!!

5 stars *****

Thank You!!!!!!!!!!

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

The carers were helpful, constructively critical and supportive. All blessed with a sense of humour and encouragement in overcoming one's limitations.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   4.2 out of 5

Carers are very nice, very caring, they help me tremendously.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   4.7 out of 5

The Right at Home carers and staff treated my mother with compassion and gave her her dignity.
They were all very friendly and kind hearted.
I cannot thank them enough for all their hard work and dedication to the care of others.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

I have found all the caregivers to be very professional, caring and well trained.
Possibly awkward care times are never seen as a problem.
I have been attended by a number of the caregivers, and they all work well as a team.
The members of the management team are impressive.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

I am very glad to have found Right at Home. My 86 year old father suffers from dementia with my mother as the carer. With Right at Home's help providing excellent service, he was able to stay at home. The carers are gentle, patient and engaging with my father. I would have no hesitation recommending Right at Home to other families.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

Punctual, efficient, very caring.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   4.7 out of 5

My carer has shown kindness and always treated me with dignity. She has shown understanding and compassion. She has done everything that has been asked of her. She has done the laundry, swept floors, arranged flowers and many other things. Above all she has been a kind and thoughtful carer.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with all staff, they were pleasant and extremely helpful at all times.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

I would like to offer everyone that cared for my Grandad sincere thanks and appreciation.
Somehow those words just don’t seem adequate when I think back on how Grandad got along with your staff and the difference they made to his life whilst he lived here in my home.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

Thank you so much for looking after Mum for these last 6 months. You have been supportive and accommodating throughout.
We appreciate the kindness and patience that you showed Mum even when she could be a little difficult. We were always able to rely on your flexibility and your professional attitude shone through at all times. It was a pleasure to get to know the team.

All of the girls were amazing and it’s impossible to single anyone out, but mum had a few particular favourites with their tactful understanding of her ways and sense of humour.
They were always sweet to Mum and tried hard to give her the companionship she needed. And all of the team were readily helpful when I rang with queries and worries.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

I approached Right At Home Havant to arrange a care package for my adult daughter while I took a break for 10 days. From the first contact, they could not have been more helpful. After chatting on the phone and via email, it was arranged for the care manager to come and visit us at home. This was very helpful and she immediately put me at my ease. By chatting things over with her, I was reassured and confident that my daughter's needs would be met. A further visit to us at home was arranged in order to meet the 2 main carers, again this gave me confidence and it was lovely for us to meet the carers before I went away.
My daughter was very happy with the care she received and nothing was too much trouble. As well as personal care at home, the carers took her out for coffee and to a hospital appointment.
I was very happy with the care given to my daughter, and with the contact with me beforehand. I would definitely contact Right At Home again if the need arises.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

Carers present morning and evening to undress/dress my frail husband at home after 17 weeks in hospital. In the ten days they have been present, we have had six different carers and have found them to be very reliable and efficient.

Update: 8/1/17 - Still very satisfied the excellent care of very sick patient.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   3.7 out of 5

Right at Home Havant provided support for my mother for about 3 weeks, and I was pleased with the support provided. The care ceased when she was taken to a care home - by one of the carers, as requested. There were 2 visits a day, 9-10 AM and 5-6 PM (the minimum visit is 1 hour). The hourly rate was £19.50, rising to £20 - so at weekends, there was a variation in the times of no more than half hour most days.
The visits were originally for assistance in taking medication, but extended to include food. Occasionally, she was taken out for a drive. The carers were able to handle my mother, who hates being told what to do, in a way that family members couldn't.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   4.8 out of 5

I met the carer for the first time this afternoon. I arrived unannounced and they were sitting right next to dad going through some puzzles / word searches. Dad was very engaged. He has dementia and mum has recently developed acute asthma. The carer gently explained how to use the "spacer" with the inhalers and, unprompted wrote a couple of A4 pages explaining how mum should use all this new medication. The carer is very gentle and patient - perfect nature for someone in this profession.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

I have found all the staff and girls to be very friendly and helpful. I have no complaints in the respect.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Likely

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Average Rating:   4 out of 5

From the start of opening the door to welcome the carer, having shown her identity I was immediately put at ease and as the time the carer has with us here. I continued to be impressed. Conversation was always a happy event and so it has been with each carer we have had. I was extremely pleased with the way my wife was treated and nothing was too much trouble.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

I was treated with great care and dignity but still with humour to make the help I was receiving a pleasurable time.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

Excellent punctuality and always very neat and well turned out, and always cheerful, she brightens our day!

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Likely

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Average Rating:   4.8 out of 5

The care was invaluable in getting me back to normal life after a spell in hospital. It was organised to suit my individual needs and I was consulted about the care I would need. All the staff were very friendly and helpful and were quite happy when they had finished their work to sit and chat for a while, which made a lot of difference to me. I would certainly recommend them to other people.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

The carers are more like family than intruders in our house. My boys want to include them in all parts of their lives including preschool sports day etc. The whole process from phoning to enquire to having the help in the house was so fast and efficient. We as a family as well as me as a mum feel so much more successful. Managing the small, daily tasks means we can have more time for other fun things. Amazing provision.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   5 out of 5

Surprising how quickly my wife co-operated. It is normally very difficult to get her to do anything. She seems to do things much more willingly and happily. Extremely good and resourceful at this and other things. A very friendly and cheerful attitude to us and to the nurses.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   4.8 out of 5

After being (what felt like) abandoned by my care agency, I was forced to go elsewhere. I came across Right at Home who could cover my 7:00 am call (a necessity as I work) and found them very friendly and caring. Although very expensive, from day one they made sure that the carers and myself were happy. Very well organised company with great carers.
Thank you.

How likely would you be to recommend Right at Home (Havant, Emsworth, Waterlooville & Hayling Island)? Extremely Likely

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Average Rating:   4.7 out of 5

Duncan Cameron, Owner Director at Right at Home (Havant, Emsworth, Waterlooville & Hayling Island) responded to this review on 03 Jun 2016:

We are delighted that you have found the service to be excellent. Thank you for your kind review. Our care staff are the bedrock of everything we do and therefore we are proud to pay them above the market average. This helps ensure we provide top quality care through longer care visits and going the extra mile. We are always striving to offer good value for money and aim to have a people centred approach to care, not simply task based.

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Staff Profiles

Duncan

Duncan Cameron

Job Title: Owner / Director

Joined: 2016

Description:

Hello My name is Duncan Cameron. I am the Owner and Director of Right at Home Havant. Since leaving Cardiff University over 20 years ago I have spent most of my working life in the healthcare industry. Initially I worked as a drug rep promoting prescription products to GPs and hospital doctors in the Portsmouth area and then more recently heading up a sales team for a government owned blood plasma company. Whilst I thoroughly enjoyed my time working for, and with, the NHS I came to realise that I wanted the opportunity to personally make a difference and to give something back to society. 

I grew up in a small Surrey village, the son of a GP and a Practice Nurse, where the surgery was attached to the home. The emphasis on care and support in the community was ever present and I learnt from watching my parents how you can make a massive difference in people’s lives through offering your time and assistance. I also witnessed first- hand the demise of my Aunt who suffered with Alzheimer’s disease at a relatively young age and was dismayed at her rapid decline. By helping to raise awareness and offering good quality support I believe we can improve the quality of lives for sufferers and their families and hopefully slow the deterioration. 

Awards / Recognitions

April 2018

Top 20 Home Care Groups 2018

Recipient: Right at Home UK

Date: Thursday 05 Apr 2018

more details

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

April 2016

Top 10 Home Care Groups 2016

Recipient: Right at Home UK

Date: Friday 01 Apr 2016

more details

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