Right at Home Havant

17 The Oakwood Centre, Downley Road, Havant PO9 2NP
Review Us
Top 20 award
10 86 Reviews
Right at Home Havant has an Outstanding rating from the Care Quality Commission (November 2018) which is a testament to an amazing care team who deliver high quality care in the community of Havant, Emsworth, Southbourne, Westbourne, Hayling Island, Rowlands Castle, Waterlooville and Horndean.


The team provide versatile care packages tailored to support specific needs and preferences – nothing is too much trouble! Typical services include personal care, help in the home, hospital to home, specialist dementia care and respite care. In addition, overnight and 24-hour live-in care can be supplied and arranged in a matter of days.

Their goal is to improve the quality of their clients’ lives and to make a difference every day. This is achieved by longer visit times, an hour or more, which enables the care team to take clients out on trips which otherwise would be unsafe and not practical. The care visits are more than just completing tasks, they want to encourage relationships to form which is achieved by matching Clients with CareGivers and with Right at Home's high staff retention levels it allows them to offer consistency so their Clients can be regularly visited by their favourite CareGivers.

All members of the team receive an initial screening call by the Business Owner followed by a psychometric test and face-to-face interview. They are reference and DBS checked before they step foot in a Client’s property. They also undergo in-depth training and shadow experienced members of staff to ensure that the high standards of care are met. All CareGivers are dementia trained and will have regular reviews and training throughout their time with Right at Home to ensure the best support for both CareGivers and Clients. ... Read more
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Care Provided by Right at Home Havant

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £38.95
  • Weekly Live-in Care Fees: £1610 – £1925

All visits are itemised in your fortnightly invoice and charged in arrears. A fully refundable deposit is taken at care commencement.

These prices are only a guideline, please contact Right at Home Havant to find out the exact price for your requirements.

Contact Right at Home Havant to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Right at Home Havant to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Duncan Cameron (Owner / Director)

Right at Home Havant Reviews (86)

10

Right at Home Havant has a Review Score of 10 (10.000) out of 10, based on 15 reviews in the last 2 years.
Over all time Right at Home Havant has 86 reviews.

Overall Experience
  • 82
  • 4
  • 0
  • 0
  • 0
Date Published
  • 86
  • 4
  • 11
  • 15
  • 71
Reviewer Connection to Right at Home Havant
  • 37
  • 11
  • 9
  • 9
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 81-86
Review from Geoff M (Husband of Client) published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the start of opening the door to welcome the carer, having shown her identity I was immediately put at ease and as the time the carer has with us here. I continued to be impressed. Conversation was always a happy event and so it has been with each carer we have had. I was extremely pleased with
the way my wife was treated and nothing was too much trouble.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline L (Client) published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent punctuality and always very neat and well turned out, and always cheerful, she brightens our day!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marjorie G (Client) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care was invaluable in getting me back to normal life after a spell in hospital. It was organised to suit my individual needs and I was consulted about the care I would need. All the staff were very friendly and helpful and were quite happy when they had finished their work to sit and chat for a
while, which made a lot of difference to me. I would certainly recommend them to other people.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gillian W (Client) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are more like family than intruders in our house. My boys want to include them in all parts of their lives including preschool sports day etc. The whole process from phoning to enquire to having the help in the house was so fast and efficient. We as a family as well as me as a mum feel
so much more successful. Managing the small, daily tasks means we can have more time for other fun things. Amazing provision.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from George M (Client) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Surprising how quickly my wife co-operated. It is normally very difficult to get her to do anything. She seems to do things much more willingly and happily. Extremely good and resourceful at this and other things. A very friendly and cheerful attitude to us and to the nurses.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris E (Client) published on 3 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being (what felt like) abandoned by my care agency, I was forced to go elsewhere. I came across Right at Home who could cover my 7:00 am call (a necessity as I work) and found them very friendly and caring. Although very expensive, from day one they made sure that the carers and myself were happy.
Very well organised company with great carers.
Thank you.
Reply from Duncan Cameron, Owner Director at Right at Home Havant
We are delighted that you have found the service to be excellent. Thank you for your kind review. Our care staff are the bedrock of everything we do and therefore we are proud to pay them above the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home Havant is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Right at Home Havant is calculated as follows: ( (90 Excellents x 5) ) ÷ 90 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Havant is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (17)

Meet the Team (8)

Duncan

Duncan Cameron

Job Title: Owner / Director Joined: 2015
Since leaving Cardiff University almost 30 years ago I have spent most of my working life in the healthcare industry, initially working as a GP drug rep in the Portsmouth area, then I went on to head up a sales team for a government-owned blood plasma company. Whilst I thoroughly enjoyed my time working for and with the NHS, I came to realise that I wanted the opportunity to personally make a difference and to give something back to society.

I grew up in a small Surrey village, the son of a GP and a Practice Nurse, where the surgery was attached to the home. The emphasis on care and support in the community was ever-present and I learnt from watching my parents how you can make a massive difference in people’s lives by offering your time and assistance.

I also witnessed first hand the demise of my Aunt who lived with Alzheimer’s disease at a relatively young age and was saddened at her rapid decline. By helping to raise awareness and offering good quality support I believe we can improve the quality of lives and hopefully slow the deterioration whilst we search for a cure. I am proud that since we set up over 5 years ago my care team and I have managed to raise £1000s for the Alzheimer’s Society through fundraising activities such as sponsored walks, running and cake selling too!

Some of our best moments since we opened our doors 5 years ago was being awarded the prestigious rating of Outstanding from the Care Quality Commission, an accolade that is awarded to just a few care providers. This was a fantastic achievement and a testament to the amazing work our team does. Running a high-quality care business that delivers in excess of 1,000 hours of care per week, every week can be challenging especially during the pandemic but its made possible when surrounded by a fantastic team and it’s enormously rewarding too. Every day I feel truly blessed to be doing something I love with special people around me.
... Read more
Nicola

Nicola Haggar

Job Title: Registered Care Manager Joined: 2016
My name is Nicola Haggar and I am the Registered Manager for Right at Home Havant.
I have worked in care for over 30 years and can honestly say that I really enjoy it, every day is different, and I wouldn’t have it any other way. I started as a carer in the local authority, before becoming a trainer for the local authority and then progressing to a Registered Manager. I have been with Right at Home for nearly 3 years now and recognise what a wonderful and diverse team I manage. I strive hard to ensure that all our clients are valued and treated with respect as well and receive excellent care as standard.
... Read more
Mark

Mark Wilson

Job Title: Accounts & Systems Manager Joined: 2017
I joined RAH in 2017 as a CareGiver. All the training is top-notch and relevant to every angle of the work. With the team providing practical support and complete encouragement I strive to provide the best care I can.
Supporting people to live in their own homes can give rise to some challenging situations. The reward in being able to make a positive difference to my clients' lives is immeasurable.
... Read more
Monica

Monica Jackman

Job Title: Deputy Manager Joined: 2019
Hello. I’m Monica Jackman. I joined Right at Home Havant in June 2019. I returned to care work about a few years away for a career change. I’d previously worked as a community carer for 12 years whilst my children were growing up.

I can honestly say it feels like coming home. The whole team are genuinely committed to our client’s well-being and there’s a great team spirit.  I’ve recently embraced the role of Senior Care Giver and I’m currently working on my NVQ Level 3 Care through Right at Home.

I like to relax by catching up with my now grown-up children, walking with my husband, swimming and also coaching children at my martial arts club.
... Read more
Lousie

Lousie Reeve

Job Title: Deputy Care Manager (Petersfield) Joined: 2020
Hi, my name is Louise, I’ve been working for Right At Home since June 2020. During my time I have received three promotions: I was made a Senior CareGiver, then I took on the role of Care Field Supervisor and now I am the Deputy Care Manager for Petersfield. I love the variety of work, the clients and being able to support a team of outstanding CareGivers. I am passionate about our clients feeling well looked after, and that they enjoy their visits. I am a Dementia Friend which helps us understand some of our client's needs. I love the flexibility of the job and am hoping to continue and progress through the Petersfield and Havant group.

When I’m not working I love baking, musicals, watching sports and walking.
... Read more
Suzanne

Suzanne Wilson

Job Title: Recruitment Administrator Joined: 2018
Hi, I'm Suzanne and I've been working for Right at Home since 2018. Unfortunately, due to health reasons, I had to give up my beloved CareGiver role but jumped at the opportunity to fill the role of Recruitment Administrator which is challenging and highly enjoyable.

In my spare time I enjoy reading the 'old classics', travelling and spending time in the forest or on the beach with my Cockapoo Indie.
... Read more
Becky

Becky Griffiths

Job Title: Senior CareGiver Joined: 2017
My name is Becky Griffiths and I have been with Right at Home since spring 2017. I joined after meeting Duncan at a Careers fair and haven't looked back. I love my job and those that I work with. I like to laugh and sing and those that know me will say that I do this a lot. In early 2019 I became a Senior Care Giver which has given me more confidence and enabled me to grow as a person and a Right at Home employee.
... Read more
Megan

Megan Rose

Job Title: Senior CareGiver Joined: 2022
Hi, I am Megan.
I joined Right at Home in 2022 and in that time I have been promoted to a Senior CareGiver and I am taking a NVQ Level 3 in Social Care
In my role I have responsibility for a number of clients and a team of CareGivers.
I live with my mum in Havant, who is very important to me and in my free time I like to go shopping, on holidays and spending time with friends and family.
... Read more

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