Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

First floor, The Mille, 1000 Great West Road, Brentford TW8 9DW

Right at Home (Ealing, Hounslow, Hammersmith & Fulham)
Right at Home (Ealing, Hounslow, Hammersmith & Fulham)
Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

Right at Home (Ealing, Hounslow, Hammersmith & Fulham) offer help in the home for service users who have a variety of care and personal needs. Home carers provide a range of services from personal care to medicine administration and carers also offer companionship for people who might be living alone.

Whether it is long term care or short respite care, Right at Home will be able to provide a service to match a service users needs.

Group : Right at Home UK

Person in charge: Parnita Nagi (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Right at Home (Ealing, Hounslow, Hammersmith & Fulham): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.9 Right at Home (Ealing, Hounslow, Hammersmith & Fulham) has a Review Score of 8.9 (8.917)

The Review Score of 8.9 (maximum of 10) for Right at Home (Ealing, Hounslow, Hammersmith & Fulham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Right at Home (Ealing, Hounslow, Hammersmith & Fulham) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Right at Home (Ealing, Hounslow, Hammersmith & Fulham) is calculated as follows: ( (66 Excellents x 5) + (6 Goods x 4) ) ÷ 72 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Right at Home (Ealing, Hounslow, Hammersmith & Fulham) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

  • Daughter of Client/Service User
    5
  • Client / Service User
    4
  • Sister of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

The Carers at right at home are really polite, professional, punctual and proficient. They're not just Carers the ladies actually care. I give this agency 100% top star rating. The management are really professional and do their upmost to accommodate all our additional requirements. (Changing care times to allow for hospital appointments and arranging escorts etc...)

How likely would you be to recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother had been totally immobilised and was left at the mercy of others to assist in her everyday functions. This is why her care and support was so important and critical to counteract the emotional factors of her well being. The Care Team were absolutely wonderful! The professional ladies who came in to take care of her needs had so much patience and love for their job, whilst being efficient, they were respectful of her dignity and feelings.
During my visits, I watched in awe as to the care team's manner of being so tentative towards my mother as it made me realize that even I, being her daughter, could not have done a better job!
It takes a special kind of person to be part of a team that cares for our loved ones... the ladies went above and beyond in their duties of care - so important for the patient to experience at this stage of their lives.

Thank you to the Care Team of Right at Home! You are truly an inspiration to the relatives of our dear and loved ones!!

How likely would you be to recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Right at Home Ealing have been extremely helpful for our family and we could not cope with this difficult situation without them. They are the not the first care company that we have used. Previous companies only provided the bare minimum and this was draining for my father and also us as a family. Right at Home have gone over and above the care required and the carers are friendly, helpful and hard working. They are conscientious and are not 'just doing a job', they really do care. Not only are the carers extremely helpful and lovely to deal with, but the office staff are too. They reassure us along the way and they also keep us informed and updated on a regular basis. They make suggestions on items that may be needed to help improve our father's well-being and it's great to know that there are carers looking out for things just as a family member would. We are 100% happy with them and very pleased that we found them. They truly are a great company to work with.

How likely would you be to recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent and friendly carers. Dad has no complaints and is very content to be looked after by all of your staff. His overall appearance and cleanliness has improved too. This amount of care is taking some of the strain away from me. In all, no complaints at all.

How likely would you be to recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Right at Home is by far the best care agency we have used. When you have carers coming in every day, the two most important things are having regular carers who know our needs and build a relationship with us, and having those carers arrive on time. The carers have built an excellent relationships with the whole family, especially with my husband. They always arrive on time and if they are running late, will always inform us. Right at Home has been flexible and accommodating with any changes to care and schedule that we have requested. Thank you !!

How likely would you be to recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Thoroughly satisfied with everything, which has been a great help to me.

How likely would you be to recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very good on time keeping. I have had no reason to complain. Excellent service from carers.

How likely would you be to recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

My mother always looked forward to the care workers coming in. She said they always wanted to help her even when sometimes she was very forgetful. As the carers know this they were so patient with mum and she spoke very highly of them. I knew that if a problem was to arise they would get in touch with me, let me know. Very satisfied with the care given.

How likely would you be to recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I like this agency very much for my mum. They are good with my mum. Excellent carers.

How likely would you be to recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mum came to live with me in September 2015 following a life changing stroke and two unhappy years in a nursing home. This was the only option we felt that was best suited to mum and had task drive to poor care previously provided by another home. From the first day Right at Home carers/staff arrived, they were punctual, polite and efficient. More importantly they reassured us the daughters, that we would manage and they reassured mum with kindness, humour, interest and time. They did not take long to get to know mum, her way and ours, and were never judgemental. They will always go the extra mile. This applies to the people who come to assist mum with her primary care needs, as well as the office staff. Right at Home do just that, make you feel right at home. They are supportive and not intrusive. After just over six months, they seem like friends who really are there to help. Priceless! Wonderful!

How likely would you be to recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

I found it very hard to accept I needed carer's. In the mornings given my Parkinson's I find the carers to be patient and show empathy. The agency are very reliable and my daughter is sent weekly emails to advise who is coming on what day and time. They all chat and sit down with me, compared to some carers I've had in the past with different agencies. I would never choose to place my care package with another company. They also provide an excellent care to my handicap daughter whom lives with me.

How likely would you be to recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been using Right at Home for my handicap sister since July 2014, then when my mother needed carers after a fall so I got Right at Home to care for her too. The carers are very good and show both my girls a lot of kindness. The office staff are excellent as well, and have no problems sending carers to my home address when they come and stay with me.I would highly recommend this agency and would never change the agency. They make my life a lot easier as I have a three year old daughter as well. Both mum and my sister feel the same.

How likely would you be to recommend Right at Home (Ealing, Hounslow, Hammersmith & Fulham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

April 2016

Top 10 Home Care Groups 2016

Recipient: Right at Home UK

Date: Friday 01 Apr 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet