Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

We have lovely carers for dad. We have the same carer during the week and another one at the weekend. They help with medication, meals, and some housekeeping duties. The carers are very kind and have been a great support for dad as he has been through a difficult time recently. The carers let me know if there is anything concerning them about Dad so that I can take prompt action. The office staff are very flexible and will do their best to accommodate any changes to the schedule. I don't live near my dad so it's important for me to know that he is seeing someone who has his best interests at heart every day. I would definitely recommend Right at Home.

Mum and I are very happy with this service and feel we were very lucky to find Right at Home.

I couldn't fault Right at Home. They always go the extra mile to ensure my mother is comfortable and safe in her home. I would have no hesitation in recommending them. Your loved one would be in safe hands.

We have used Right at Home (Ealing) for home care for my mum for several years and we are very impressed with the service provided. The carers look after her extremely well, the communication between them and us is very good. They take great care to think about Mum's wellbeing and are always willing to go the extra mile. We have recommended Right at Home to other friends who were looking for a local care provider.

I have received the best care possible from my carer. She showered me and helps me wash. She gets all the things she can from the supermarket nearby for me. She is kind and listens to me if I have anything that bothers me. She doe my washing (clothes etc) because I cannot manage to myself (getting to the washing machine). I cannot balance well - I wear a catheter, so she mops the floor for me. She also advises me on what to eat and drink.

Right at Home provide daily help to my sister who is in her 80s, physically fragile and has a compromised memory. Their competent, warm hearted and consistent helpers have enabled her to live alone in her own home and have given her family and friends the fullest confidence that the everyday practicalities of her life are taken care of. Right at Home are meticulous and sympathetic in their communication with myself and we have the fullest confidence in their disciplined approach to handling the Coronavirus protocols around visiting a household. Their office staff are informed, responsive and always friendly.

I cannot recommend them highly enough. We are 100% happy with them. They truly are a great company to work with.

We have found Right at Home to be a very caring and professional organisation. They have looked after my mother for over a year, once a day to three times a day on occasions. Nothing is too difficult for them and I have complete confidence in their service. The carers have all been lovely and caring to my Mother. I had had a bad experience in the past with another care company and it is nice to know that there are companies like Right at Home in the care industry who can achieve the standard required.

From the first home visit, I have found Right at Home to be very professional and efficient. The level of care provided is very high and all of the staff are very caring, reliable and friendly. I would be happy to recommend this organisation to anyone in need of care at home.

The carer provided for my Auntie by Right at Home (Ealing, Hounslow, Hammersmith & Fulham) was excellent and went far beyond just doing her job. Very impressed and would recommend.

I am a service user and have found Right at Home to be a very responsive care company from booking the initial consultancy to my carer starting a day later as I was desperate. My carer has been amazing, she attends day in day out no matter what they are also very dependable with good communication if required. I am very happy with them overall.

If the regular carers are unavailable, the managers step in and cover the shift. Everyone we've met is a star performer.

Dads carers are all cheerful, friendly, supportive, efficient and always on time. We get plenty of warning if there's a change in carer due to holidays etc and the office is always easy to contact if I have any queries.

I have found the Office very good to deal with. They respond to phone calls and e-mails promptly. They are well organised and efficient.

The lady that helps with mum goes above and beyond her duties. She treats her like a person, not 'a job'. She is thoughtful, punctual, reliable, intelligent and has common sense, things that have been lacking with other firms we've used in the past. We have not yet had a holiday stand-in, so cannot comment on other staff. The admin is organised and communicative, the management deal with any queries promptly. Again thoughtful, even sending mum a birthday card! This firm has taken so much stress off of us.

My care is good they look after me well.

They are always there if I need any help. Would recommend them to all.

The Carers at right at home are really polite, professional, punctual and proficient. They're not just Carers the ladies actually care. I give this agency 100% top star rating. The management are really professional and do their upmost to accommodate all our additional requirements. (Changing care times to allow for hospital appointments and arranging escorts etc...)

It takes a special kind of person to be part of a team that cares for our loved ones... the ladies went above and beyond in their duties of care - so important for the patient to experience at this stage of their lives.

Thank you to the Care Team of Right at Home! You are truly an inspiration to the relatives of our dear and loved ones!!

Excellent and friendly carers. Dad has no complaints and is very content to be looked after by all of your staff. His overall appearance and cleanliness has improved too. This amount of care is taking some of the strain away from me. In all, no complaints at all.

Right at Home is by far the best care agency we have used. When you have carers coming in every day, the two most important things are having regular carers who know our needs and build a relationship with us, and having those carers arrive on time. The carers have built an excellent relationships with the whole family, especially with my husband. They always arrive on time and if they are running late, will always inform us. Right at Home has been flexible and accommodating with any changes to care and schedule that we have requested. Thank you !!