Home Care Providers Owned by Right at Home UK in Leicestershire

Thank you for taking the time to write this review and for your kind words which, will be passed on to the team. They will be thrilled. Great leadership is of course essential so, thank you for also praising our Registered Manager. Delivering truly holistic care is though, a real team effort and...  Read more

Thank you. I will pass on your comments to the team. Thank you too for highlighting that good time keeping and communication is so important and really valued by our Clients. It is of course efficient to manage the roster well and courteous to advise of any changes but also demonstrates our respect for our Clients, which is one of our core values. Thank you again.

Thank you for your very kind review. We always share reviews in the business particularly, with the carers most involved and they will be thrilled. We are proud to deliver considered, person-centred care which, is a widely used term in the sector but, it takes the right team, all sharing the same...  Read more

Thank you so much for this review. As a provider that works almost exclusively with private clients and can therefore avoid the typical 'time and task' approach to care, we usually have capacity, even at Christmas. Punctuality is also a strength because our carers are not intensively rostered...  Read more

Thank you very much for these kind words. Hospital discharges can unfortunately, be very sudden and can seem a little chaotic. I'm delighted we were able to help and, smooth the process for you and your mother and, thank you for taking the time to review us, much appreciated, David

Thank you for your positive review. I think you sum up very well, the important factors of all care but, home care in particular. Our carers are friendly not because we trained them to be, because they are, naturally. They are helpful because they care and the desire to help is at the basis of all...  Read more

Thank you for your positive review and recommendation. Rehabilitation is a very important part of our service, not least because NHS provision is very specific, rightly aimed at those with the greatest need, and also, time limited. We therefore provide a vital, sometimes unknown service and, it is...  Read more

Thank you for your kind review. Given the relentless increases to employment costs and general inflation which, we have no choice but to pass on, it is particularly good to hear that you consider our care to be very good value for money. We set out five years ago to be amongst the best which our...  Read more

Thank you so much for this review and for highlighting our flexibility and positive attitude which, is at the heard of truly person centred care. There is certainly not a 'one size fits all' solution in social care because of individual choices and preferences and sometimes, very varying needs. As...  Read more

Thank you very much. It is always very rewarding when we have helped with a client's rehabilitation to the point that our service is no longer required. Thank you, too, for the special comment about our training, which we do take very seriously. Our induction programme is five days long, and I take...  Read more

Thank you very much. Respite visits are an essential service for the client and particularly the client's family. Being a full time carer is physically, mentally and emotionally very demanding and carer fatigue is very real. We offer this for just a day or two or extended periods, it is of course...  Read more

Thank you. It is clear from the comments we have from all CareGivers who support your parents that, they really look forward to their visits and they are a pleasure to support. They have real interest in and, genuinely care for our Caregivers and as a result they do feel very much appreciated. I will pass your kind words to the care team who I know will be thrilled. Thank you again.

Thank you very much. I particularly appreciate that you point out that it is entirely possible to be efficient and still be caring. This is the essence of person centered care which requires a professional but entirely human approach. I fully understand the four star score for value for money but...  Read more

Thank you so much for your very kind words. It has been a pleasure to support your mother and family and it is always very rewarding when a client's recovery and rehabilitation is successful and our services reduce or cease completely. We know we have done our job! Regarding our ability to commence...  Read more

Thank you so much for your kind review. Completing the 'tasks' on a care plan are obviously important and, can be critical. The importance of having genuinely caring staff who, have the time for conversation and to listen, should never be overlooked. This time also allows trained, professional...  Read more

Thank you so much. We do remember the basics. We exist to support our clients and will help with anything we can. We are undoubtedly caring and gentle and we respect our clients. It is a pleasure to support you. Kindest regards.

Thank you so much for this very kind review. It's particularly good that you've highlighted that our care givers lift your mum's mood. This is such an important part of a care visit. We train this but it is essentail that we recruit positive and caring staff who always want to make a difference in...  Read more

Thank you for your very kind review. It has been a pleasure supporting your Dad and your wider family. It is particularly pleasing to note your comment on flexibility, which is so important when circumstances change. A contributing factor to our responsiveness is that we only work in a...  Read more

Thank you so much for your very kind review. It was lovely to meet you at our office recently to 'put a face to a name'. It is particularly gratifying to see your comment about training which, is a very high priority for us. We are very unusual in having our own in-house personal care training...  Read more

Thank you so much for your very positive review. I will, of course, share your comments with both the management team and caregivers. We all love what we do and are completely person-centred; however, it is very much appreciated when clients or family take the time to let us know how much of a difference we make. It is a pleasure supporting the whole family, thank you again.