Home Care Provider Owned by Right at Home UK in Leicestershire

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)Thank you for your positive review and recommendation. Rehabilitation is a very important part of our service, not least because NHS provision is very specific, rightly aimed at those with the greatest need, and also, time limited. We therefore provide a vital, sometimes unknown service and, it is very gratifying to assist a client to the point at which we are no longer required, even if that is a very short period of time. Thank you again.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)Thank you so much for this review and for highlighting our flexibility and positive attitude which, is at the heard of truly person centred care. There is certainly not a 'one size fits all' solution in social care because of individual choices and preferences and sometimes, very varying needs. As you point out, if we can do something we will do it and, that mentality runs right through the whole team. Thank you again, David

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)Thank you very much. It is always very rewarding when we have helped with a client's rehabilitation to the point that our service is no longer required. Thank you, too, for the special comment about our training, which we do take very seriously. Our induction programme is five days long, and I take day one, which I see as very much part of onboarding. Strong training and a very diligent selection process result in high-quality and consistent care across the business. Thank you.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)Thank you. It is clear from the comments we have from all CareGivers who support your parents that, they really look forward to their visits and they are a pleasure to support. They have real interest in and, genuinely care for our Caregivers and as a result they do feel very much appreciated. I will pass your kind words to the care team who I know will be thrilled. Thank you again.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)Thank you so much for your very kind words. It has been a pleasure to support your mother and family and it is always very rewarding when a client's recovery and rehabilitation is successful and our services reduce or cease completely. We know we have done our job! Regarding our ability to commence service quickly, this is largely a feature of us always having capacity as a truly person centred provider and then consistency service and the care team allocated is so important. Thank you again, this review will mean a lot to the carers involved.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)Thank you so much for this very kind review. It's particularly good that you've highlighted that our care givers lift your mum's mood. This is such an important part of a care visit. We train this but it is essentail that we recruit positive and caring staff who always want to make a difference in each and every call. Thank you also for commenting on the managmeent of the care, we do have an amazing team. Thank you again.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)Thank you for your very kind review. It has been a pleasure supporting your Dad and your wider family. It is particularly pleasing to note your comment on flexibility, which is so important when circumstances change. A contributing factor to our responsiveness is that we only work in a person-centred way and as, we don't tender to the local authority, we do not intensively roster our CareGivers. This means we always have built-in flexibility to help our clients and their families when they need us most.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)Thank you so much for your very kind review. It was lovely to meet you at our office recently to 'put a face to a name'. It is particularly gratifying to see your comment about training which, is a very high priority for us. We are very unusual in having our own in-house personal care training which, is usually taught on the job. We have very high standards for our CareGivers which, begin with initial screening, through induction and continue into five days of induction training. We see induction training as very much part of the on-boarding process and not everyone who starts the training goes on to finish it. The personal attributes such as patience, kindness and being respectful are the most important in selecting the best CareGivers. Thank you and kind regards, David

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)Thank you so much for your very positive review. I will, of course, share your comments with both the management team and caregivers. We all love what we do and are completely person-centred; however, it is very much appreciated when clients or family take the time to let us know how much of a difference we make. It is a pleasure supporting the whole family, thank you again.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)Thank you for your comments about our service. Our rosters are prepared a week in advance, so if there are some slight changes in times, clients are aware. It is our policy for our caregivers to advise the office if they are running late so that we, in turn, can let our clients know. We also pay our CareGivers above the National Living Wage, so not only are we looking after our caregivers, but we can attract and retain the best. Our prices are therefore directly linked to the National Living Wage which, has increased alot and frequently. There is also a significant cost in ensuring that we follow the CQC's key lines of enquiry, which means that the service must be safe, caring, responsive, effective and well-led. Unfortunately, it is now very expensive to run a fully compliant care company. Thanks again for your comments.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)Thank you so much for these kind words, we will notify the team supporting her. It is particularly appreciated that you highlight our person-centred approach and responsiveness, much appreciated.