Right at Home UK in Worcestershire | 1 Home Care Provider

Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from J S (Daughter of Client) published on 25 April 2025

Submitted via Website • Report

Overall Experience

This team are outstanding!
Ranging from urgent care needs a few months ago to regular daily support, they are skilled, caring, efficient and authentic.
This was our first time needing this type of support and they have been so flexible and reliable as the situation changed frequently.
The portal

information is detailed and provides much reassurance for those not local.
The Managing Director and Manager were amazing helping me personally navigate a challenging situation.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Many thanks for your review and we look forward to continuing to support your parents

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from Angela C (Daughter of Client) published on 23 April 2025

Submitted via Website • Report

Overall Experience

My mum has dementia and fell again and went into hospital in January, due to her paranoia social services were not happy for her to return home so she has now gone into a care home but before she went in the team from Bromsgrove were brilliant. Their patience with her was calm and it gave us a little

bit of breathing space as her character had changed rather dramatically, though mum forgot rather quickly that the carers had been on a daily basis, we knew she had been attended to and was safe. I have texted often about things to do with mum and it has been sorted asap.
My mum was very much against having carers but was soon happy with them attending to her, she had her favourites and in her muddled mind believed they were relatives.
There is not enough space here to mention all that they did for her and us as a family.I cant thank them enough.
I have no qualms in recommending the carers from Bromsgrove.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

So many of us had got to know your mom and she was such a character. While we understand the need for full time care we were really sorry to see her move to the care home as we all enjoyed supporting her and hearing her stories and making sure she was safe and well. We wish you and her all the best for the future

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from Toni A (Daughter of Client) published on 22 April 2025

Submitted via Website • Report

Overall Experience

My mother began her care journey with Right at Home over 12 months ago, initially for companionship after my father passed away. The staff were always friendly and caring, going over and above their remit. Eventually, and unfortunately fairly quickly, mom's health began to deteriorate and Right at Home

were always supportive and accommodating, particularly when the remit for mom's care was increased and needed to be moved to more specialist requirements. I would definitely recommend this home care provider and we would still be using them now but for mom having to go into a full time care home.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your feedback. Your mom was always a pleasure to support and we wish her well on her move to the care home

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from P C (Son of Client) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

Great agency, jumped in just when we needed help with elderly parents.
All the staff sent have been aware of our situation with Dad's dementia and the need to keep a calm influence while looking after his needs. As we move forward with Mom returning from hospital, we still need their help, but in different

ways and two members of staff in particular were there to make this happen. Also big thanks to a particular carer, she has the patience of a saint!

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Many thanks for the review - we always strive to help all our clients and it really helps the team to receive this feedback.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from C B (Daughter of Client) published on 1 November 2024

Submitted via Website • Report

Overall Experience

The team at Right at Home Bromsgrove has been fantastic for my Mum, she has dementia and is unable to go out on her own, now with Right at Home she is taken out, and has a lovely time shopping or going out to places like the garden centre. It really is a lifesaver for us, her daughters. They also help

with meal planning and putting away and organising her food shop.
I strongly recommend the team Right at Home for honest, compassionate care. As Mum's needs increase we will be using more of their services.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your feedback. Spending time with your mum and taking her out is a real pleasure and we are so pleased to be of assistance to your whole family.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from Tim D (Son of Client) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

They managed to set up Dad's care package very quickly after his hospital stay. The staff have been excellent in keeping me informed of Dad's wellbeing and as in his words, 'When things have gone awry', they have responded brilliantly and made sure that the correct assistance is called and stayed with

him until they arrive. The company management have been very helpful and adaptive to Dad's needs.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

It has been a pleasure supporting your dad and getting your comments always helps encourage the team.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from S H (Daughter of Client) published on 13 June 2024

Submitted via Website • Report

Overall Experience

Every single carer who has visited Mum has been amazing. Mum calls them her special friends, and that's exactly what they are. Special friends with the care gene.
Would definitely recommend it.
Nothing is too much trouble.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review. Clients such as your mom are what make the work for our carers such a special and rewarding career.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from K P (Stepdaughter of Client) published on 29 April 2024

Submitted via Website • Report

Overall Experience

Excellent care for my step-mother-in-law nothing is too much trouble. The team go above and beyond to make sure she is comfortable. It’s great that the team arrive at the times requested.
Team always on hand and inform me if anything occurs out of the normal routine.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your feedback and for confirming that we meet the client's needs. It has been a pleasure getting to know and support her.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from C O (Daughter of Client) published on 17 April 2024

Submitted via Website • Report

Overall Experience

The care received for my mom has been exceptional. The carers have become part of the family and it is so reassuring to know that they are kind and compassionate as well as highly efficient. We have a great deal of trust in them which has helped so much with my mom's demanding needs. This also gives

my dad some much-needed support to cope with caring for my mom at home.
I recommend them unreservedly and we are incredibly lucky to have found them.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review. We have enjoyed supporting your parents and they are very special to the team.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from A H (Client) published on 25 March 2024

Submitted via Postal Card • Report

Overall Experience

From the beginning, the service has been excellent in every way. It is client-focused and is based on planned needs as well as specific issues if time permits on the day. Visiting staff are very skilled and sensitive with attention to me as an individual and my wife. It is evident that staff are valued

by managers of the service and therefore give their best. All round I value what you provide.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Dear AH thank you for your review and acknowledgement of the quality of the carers who provide your support. It has been a pleasure for our team to support you and your wife.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from S A (Wife of Client) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

The standard of care received is very good. The carers are all happy, kind and considerate. Not knowing what to expect in the beginning, has put everyone at ease.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review and the positive review of the team and management.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from J B (Daughter of Client) published on 23 February 2024

Submitted via Website • Report

Overall Experience

I first contacted Right at Home when I was concerned about how my Dad was looking after himself last summer. I live about 2 hours from him with a young toddler and felt very lost with what to do. When I first spoke to the manager I had no idea what kind of care my Dad needed but he listened to all my

concerns and offered considered suggestions to get started and I instantly knew I'd made the right decision.
It was the staff who first flagged to me how severe the situation had become. Their professional experience and awareness was well beyond what a family member or friend could offer. The carer has been looking after him 3x a week since, and Right at Home have been central to the journey we've been on getting my Dad the help he needs. The carer has dealt with the difficult situations that have come up fantastically, and always goes above and beyond to support my Dad - and me. I would trust the carer with absolutely anything and would recommend this service to anyone.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Supporting your dad has been central to what our team does and your feedback particularly for the carer is welcomed.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from K W (Client) assisted by family/friend published on 22 January 2024

Submitted via Postal Card • Report

Overall Experience

I cannot fault the service provided by Right at Home. They cannot do enough for me when they come. Thank you for all you do.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review. We have all enjoyed supporting you.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from B W (Client) published on 12 January 2024

Submitted via Postal Card • Report

Overall Experience

Wonderful help! Enabling me to cope after a cardiac arrest. Will do anything including taking me to the dentist. I really appreciate the help.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review. Our team really enjoy helping you with all of your requirements.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from B B (Daughter of Client) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience

A new connection with Right at Home to provide Mum with a little help! A very helpful, friendly, kind carer comes twice a week to help Mum in and out of the shower, make bed, get breakfast, put washing in, have a chat. So far we are very pleased - long may it last.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Dear BB, Thank you for your kind words - It has been an absolute pleasure to support your mum.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from V J (Client) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience

My carer is very good, helps me with different things. We are gradually doing different things, I would like to stay with her, most of the time depending on her workload.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you so much for your review. I know the team all enjoy supporting you.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from E W (Client) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience

I have found Right at Home to be an excellent caring business, the management and staff have treated us with great kindness and professionalism. Their attention to health and safety procedures is first-class. They cannot do enough to help in any way that is necessary. I have no hesitation in recommending

this care company.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review of our services. We strive to provide great service and it is rewarding to have this recognised. I will share your words with the team.

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Review of
Right at Home (Bromsgrove Redditch & Droitwich)
from Olivia G (Sister of Client) published on 22 August 2023

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the service Right at Home are providing for my brother. He seems very happy which is nice to see. I have no problems whatsoever.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review - I look forward to seeing your brother every week.

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Home Care Provider Owned by Right at Home UK in Worcestershire

Right at Home UK Locations in Worcestershire (1)

Right at Home UK Reviews in Worcestershire (18)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

Right at Home (Bromsgrove Redditch & Droitwich)

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