Right at Home UK in Bedfordshire | 1 Home Care Provider

Review of
Right at Home (Bedford)
from Hilary V (Daughter of Client) published on 24 December 2025 Submitted via Website • Report

Overall Experience

Right At Home twice assessed my father/his needs, notably with respect for his wishes. During this, most recent/final period of their involvement, the managers were very rapid in responding to his changing/increased needs (following a short hospital admission) and provided increased frequency of carers

on his return home. They then listened when we asked for more, suggesting a live-in carer (rather than overnight and separate daytime input) which proved to be more than satisfactory. The carers they selected/provided were outstanding, supporting Dad to die, peacefully at home (which he had hoped for).
My only concerns are a) that carers receive only the National Living Wage and b) the demands placed on carers to provide immediate, extensive written records of the care they provide; while i recognise the need to demonstrate (especially to the CQC) that care is provided well, i could see how the time taken competed with other duties. I imagine these "concerns" are not easily resolved.

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Review of
Right at Home (Bedford)
from S N (Son of Client) published on 12 December 2025 Submitted via Website • Report

Overall Experience

Right at home have given my father the most amazing care.They have bent over backwards to accommodate his needs .The staff are lovely and the care team headed by Sam are brilliant. I would recommend this care service to anyone they have helped us out with doctors and hospital appointments also, nothing

is to much trouble, taking my dad out for walks to the embankment in Bedford also has helped keep him active. Thank you all

Reply from Jo Kadi, Managing Director at Right at Home (Bedford)Thank you so much for your wonderful feedback. It truly means the world to our whole team. We are delighted to hear that your father has felt supported, cared for, and valued by our carers. Sam and the team work incredibly hard to make sure every client receives personalised, compassionate care, and your kind words are a reminder of why we do what we do.
We're glad we've been able to assist with appointments and keep your dad active with walks along the Embankment - those meaningful moments are so important for wellbeing.
Thank you for trusting us with his care. We are always here for you and your family.

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Review of
Right at Home (Bedford)
from Jean J (Client) published on 13 November 2025 Submitted via Website • Report

Overall Experience

We usually have two carers alternating. They are both very professional and friendly. They cheer us up when they come in and are eager to help me. They process my laundry and hang the washing on the line when fine. They tidy up the kitchen and prepare a light lunch and any other small jobs around the

house.
In short I look forward to see them.

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Review of
Right at Home (Bedford)
from F G (Daughter of Client) published on 16 October 2025 Submitted via Website • Report

Overall Experience

Really lovely carers who are kind and considerate, and their time-keeping has been great. They are very flexible when plans needs to change (i.e. a sudden hospital visit), and their communication with the client is very good. They have always been on hand to discuss any changes or to help find the best

level of care as care needs increase. They have been great in trying to ensure that there are not too many changes in carers as far as possible to allow for consistency, which has been very important.

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Review of
Right at Home (Bedford)
from Glen H (Friend of Client) published on 18 September 2025 Submitted via Website • Report

Overall Experience

The timekeeping was impeccable and followed the care plan that we agreed. Regular carers were provided, which was immensely useful, as the client suffered from dementia and needed this structured care. We had regular reviews and hours of attendance were increased without issue, together with the type

of care required, ie personal hygiene, toilet assistance, laundry, cleaning and meal preparation. Would highly recommend.

Reply from Jo Kadi, Managing Director at Right at Home (Bedford)Thank you so much for your kind feedback. We are delighted to hear that our carers have been able to provide the consistent and structured care that was needed. It's wonderful to know that the regular team, together with the flexibility to adjust hours and care tasks, has made such a positive difference. We truly appreciate your recommendation and will continue to do our best to provide the highest standard of care and support.

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Review of
Right at Home (Bedford)
from P J (Client) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

I get on well with all the staff that I come into contact with (well, I think so.)
Fortunately, not too many people with different accents, as I find that difficult.
I was very pleased to hear that help with tablets was available if needed.

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Review of
Right at Home (Bedford)
from Pete C (Son-in-law of Client) published on 17 September 2024 Submitted via Website • Report

Overall Experience

I got in touch with the team at Right at Home Bedford when my Mother-in-law's health started to deteriorate and I'm glad that I did. We started with an hour's assistance in the mornings which went so well that as time went on that developed into a live-in care being put in place to enable her to get

the attention she required. All of the carers that we met were always genuinely nice people who would go out of there way to improve my Mother-in-law's well being. I can't thank the team enough for their superb service and attention to detail. Many thanks.

Reply from Jo Kadi, Managing Director at Right at Home (Bedford)Thank you so much for your valuable feedback. We are so grateful that you trusted us to take care of your Mother-in-law. Your kind words mean the world to our team, and we are so glad we could support your family during this time. Many thanks once again!

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Review of
Right at Home (Bedford)
from M D (Relative of Client) published on 7 August 2024 Submitted via Website • Report

Overall Experience

Right at Home Bedford has been providing a live-in carer for my Godmother. The service has been exceptional, not only is the Carer highly trained but also, but she also has a level of understanding and empathy way beyond her years. My Godmother is very happy with the level of care she is receiving.
The

owners of the Care Agency are attentive, professional, and very proactive. Nothing is too much trouble. They maintain excellent communication between their office staff, Carers, clients, and client's relatives. I would recommend this Care Agency to anyone seeking high-quality care for a loved one.

Reply from Jo Kadi, Managing Director at Right at Home (Bedford)Thank you so much for your heartfelt feedback about Right at Home Bedford. We are thrilled to hear that your Godmother is happy with the care she is receiving. Our team is dedicated to providing exceptional service, and it is wonderful to know that our carer's high level of training, understanding, and empathy have made a positive impact. Our commitment to attentiveness, professionalism, and proactive communication is something we take great pride in. It is rewarding to hear that these efforts are making a difference for our clients and their families. We truly appreciate your recommendation and will continue to strive for excellence in providing the highest quality care. Thank you for placing your trust in us.

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Review of
Right at Home (Bedford)
from S B (Son of Client) published on 22 March 2024 Submitted via Website • Report

Overall Experience

I am very happy with the service provided to my mum. She is a lot happier now and enjoys the company of the carers. They are kind and thoughtful as well as professional in what they do. It gives me great peace of mind knowing my mum is so well cared for when I can’t be there due to work or other family

commitments. Indeed the carers often go the extra mile and do crosswords with her.

Reply from Jo Kadi, Managing Director at Right at Home (Bedford)Glad to read that Mum is very happy with the service we provide and also we are giving you peace of mind. We really appreciate your review and we look forward to the extra mile to look after and support Mum. Thank you.

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Review of
Right at Home (Bedford)
from A S (Husband of Client) published on 7 February 2024 Submitted via Website • Report

Overall Experience

For the most part, the service has worked well. However, there have been a couple of occasions where the carer has not arrived on time and no telephone message has been received. The care received has been of a good standard.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)Thank you for your feedback. We're glad to hear the care you've received is of a good standard and we apologise if, on a couple of occasions, we have not called ahead. Otherwise, I know the team enjoy visiting and look forward to supporting each day.

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Review of
Right at Home (Bedford)
from M F (Client) assisted by family/friend published on 26 January 2024 Submitted via Postal Card • Report

Overall Experience

I have had eight different carers so far and I would recommend any or all of them for their kindness and consideration in making me feel comfortable both physically and mentally.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)Thank you for review. It's a pleasure to support you and we are so pleased that we've been able to support you with some variety in your companionship calls!

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Review of
Right at Home (Bedford)
from Jean F (Client) published on 15 December 2023 Submitted via Website • Report

Overall Experience

Right at Home have supported us in caring for our mum who is living with dementia. They have some great carers who took the time to get to know my mum, take her for walks with the dog, take her out for lunch or to visit a garden centre - all things Mum loves to do!
The office management are brilliant!

Very flexible and understanding as our needs are continuously changing.
I would not hesitate to recommend Right at Home to anyone looking for a trusted partner to care for a relative.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)Thank you very much for this - we enjoyed our outings with Mum and we're pleased that we were able to accommodate the changing needs.

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Review of
Right at Home (Bedford)
from G B (Client) published on 29 September 2023 Submitted via Website • Report

Overall Experience

Right at Home has always accommodated any request of mine with a smile and reassurance. They have friendly, professional carers who will always accommodate a chat from a chatty patient! Thank you for helping me out so much.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)You’re very welcome! We always try to make time for a chat. Thank you for your review.

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Review of
Right at Home (Bedford)
from Eric L (Son of Client) published on 20 September 2023 Submitted via Website • Report

Overall Experience

I would have no hesitation in recommending Right at Home (Bedford) to anyone looking for home care for a friend or relative. From the outset, the service and approach taken by the manager and the team have been first class - understanding my father's care requirements and mother's support needs were

front and centre of everything they did. Living 150 miles away from my elderly parents and not being able to visit as regularly as I would have liked, it was important to me to have an organisation providing care that they were happy with and that I had full confidence in. Their communication has been excellent throughout, and the relationship the carers have developed with my parents provides me with great reassurance that they are in good hands.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)Thank you for taking the time to leave this review and for your recommendation. We enjoy caring for your father as well as giving your mother some time for a break as well.

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Review of
Right at Home (Bedford)
from D C (Daughter of Client) published on 14 September 2023 Submitted via Postal Card • Report

Overall Experience

From start to finish the level of help my mum received was amazing, they also helped me. They went above and beyond. I would 100% recommend them as the best. So professional, loving and caring. I could trust them completely and knew my mum was safe. I cannot thank them enough.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)We’re so glad we were able to help here. Not only supporting mum but giving you some respite as well. Thanks for the review.

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Review of
Right at Home (Bedford)
from J E (Daughter of Client) published on 16 August 2023 Submitted via Postal Card • Report

Overall Experience

Right at Home are professional and caring. Management cares about their carers (and their development and work-life balance) and their clients. Regular reviews give ample opportunity to raise additional needs or any concerns. The carers themselves are matched with clients and are brilliant - positive

and cheerful, they do all that is required and some go the extra mile, helping to find out information for trips out according to the client's interest. Right at Home are also flexible, providing extra sessions or cancelling sessions as required (with suitable notice). I thoroughly recommend them.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)Thank you for your review and your recommendation. We do try and match carers as best as we can and do try and go the extra mile for all of our clients. It's a pleasure to support.

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Review of
Right at Home (Bedford)
from Michael J (Client) published on 16 August 2023 Submitted via Postal Card • Report

Overall Experience

Very good. Happy with them.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)Thank you for your review. Please continue to feedback on how we’re doing.

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Review of
Right at Home (Bedford)
from Mira T (Daughter of Client) published on 10 August 2023 Submitted via Website • Report

Overall Experience

The team has given my mother wonderful support over the short period of working with her. They were warm, respectful and thorough. They treated Mum with kindness and respect. Nothing was too much trouble.
A lovely group of dedicated ladies.

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)Thank you so much for your kind words. It's been a pleasure to support your mother.

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Review of
Right at Home (Bedford)
from J J (Daughter of Client) published on 31 May 2023 Submitted via Website • Report

Overall Experience

I was struggling to cope on my own caring for my elderly parents while working, my father particularly, who has Alzheimer’s. He was getting care from another firm, but they weren’t talking with him.
He was not getting enough of a social life so was going out in the evenings by himself and losing keys,

leading to all kinds of chaos. I realised he needed more companionship care. Initially, he was very resistant and loudly told the manager and carer at the first meeting that he didn’t want them there.
Very quickly he has settled into the new routine and is a lot happier in himself after chatting and laughing with the carers from Right at Home, who are extremely good at their jobs. They have fed back to me if they see a bill that needs paying and keep their eye on the running of his house too.
If he goes out now it’s for a shorter amount of time, and there has been no key chaos.
I’m also a lot happier and less stressed, as I can relax knowing he’s in good hands when I can’t be there.

Reply from Jag, Managing Director at Right at Home (Bedford)Thank you so much for your kind words here, the team look forward to the visits and we're so glad that your father is happier. One of our aims is to ease the strain on family members as well so we're glad that we've helped you relax.

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Review of
Right at Home (Bedford)
from Amanda O (Daughter of Client) published on 30 May 2023 Submitted via Website • Report

Overall Experience

The friendly Right at Home Bedford team is just incredible, in fact, they are superstars, in so many ways and I’m so very thankful and happy that they are now providing care for our mum. From the moment I initially called them, through to organising Mum’s care package and now providing the actual care

to Mum, the service really has been outstanding. They listen, communicate extremely well, and really do go way above and beyond - it feels as if our mum is the only person in the world they are caring for. And, actually, they really do care. What a unique team - I have no hesitation in recommending them to anyone. Thank you so much, team Bedford!

Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)Thank you so much for your very kind words! It's an absolute pleasure to support. The team genuinely do care and we strive to continually go above and beyond so that your mum will get all the care she needs.

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Right at Home UK Locations in Bedfordshire (1)

Right at Home UK Reviews in Bedfordshire (36)

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