Right at Home (Bedford)

Research of the care providers by my three sons resulted in a good choice that has consistently matched my needs.

It's so difficult to find the right kind of care, but fortunately felt we did.

Very impressed with this service, professional and prompt with well trained operatives. Very good and accessible management service.. Staff skilled with care operations, always polite and communicative showing genuine interest in the client. Make one feel part of a family.

Thank you RAH xx

My only concerns are a) that carers receive only the National Living Wage and b) the demands placed on carers to provide immediate, extensive written records of the care they provide; while i recognise the need to demonstrate (especially to the CQC) that care is provided well, i could see how the time taken competed with other duties. I imagine these "concerns" are not easily resolved.

Right at home have given my father the most amazing care.They have bent over backwards to accommodate his needs .The staff are lovely and the care team headed by Sam are brilliant. I would recommend this care service to anyone they have helped us out with doctors and hospital appointments also, nothing is to much trouble, taking my dad out for walks to the embankment in Bedford also has helped keep him active. Thank you all

In short I look forward to see them.

Really lovely carers who are kind and considerate, and their time-keeping has been great. They are very flexible when plans needs to change (i.e. a sudden hospital visit), and their communication with the client is very good. They have always been on hand to discuss any changes or to help find the best level of care as care needs increase. They have been great in trying to ensure that there are not too many changes in carers as far as possible to allow for consistency, which has been very important.

The timekeeping was impeccable and followed the care plan that we agreed. Regular carers were provided, which was immensely useful, as the client suffered from dementia and needed this structured care. We had regular reviews and hours of attendance were increased without issue, together with the type of care required, ie personal hygiene, toilet assistance, laundry, cleaning and meal preparation. Would highly recommend.

I was very pleased to hear that help with tablets was available if needed.

I got in touch with the team at Right at Home Bedford when my Mother-in-law's health started to deteriorate and I'm glad that I did. We started with an hour's assistance in the mornings which went so well that as time went on that developed into a live-in care being put in place to enable her to get the attention she required. All of the carers that we met were always genuinely nice people who would go out of there way to improve my Mother-in-law's well being. I can't thank the team enough for their superb service and attention to detail. Many thanks.

The owners of the Care Agency are attentive, professional, and very proactive. Nothing is too much trouble. They maintain excellent communication between their office staff, Carers, clients, and client's relatives. I would recommend this Care Agency to anyone seeking high-quality care for a loved one.

I am very happy with the service provided to my mum. She is a lot happier now and enjoys the company of the carers. They are kind and thoughtful as well as professional in what they do. It gives me great peace of mind knowing my mum is so well cared for when I can’t be there due to work or other family commitments. Indeed the carers often go the extra mile and do crosswords with her.

For the most part, the service has worked well. However, there have been a couple of occasions where the carer has not arrived on time and no telephone message has been received. The care received has been of a good standard.

I have had eight different carers so far and I would recommend any or all of them for their kindness and consideration in making me feel comfortable both physically and mentally.

I would not hesitate to recommend Right at Home to anyone looking for a trusted partner to care for a relative.

Right at Home has always accommodated any request of mine with a smile and reassurance. They have friendly, professional carers who will always accommodate a chat from a chatty patient! Thank you for helping me out so much.

I would have no hesitation in recommending Right at Home (Bedford) to anyone looking for home care for a friend or relative. From the outset, the service and approach taken by the manager and the team have been first class - understanding my father's care requirements and mother's support needs were front and centre of everything they did. Living 150 miles away from my elderly parents and not being able to visit as regularly as I would have liked, it was important to me to have an organisation providing care that they were happy with and that I had full confidence in. Their communication has been excellent throughout, and the relationship the carers have developed with my parents provides me with great reassurance that they are in good hands.

From start to finish the level of help my mum received was amazing, they also helped me. They went above and beyond. I would 100% recommend them as the best. So professional, loving and caring. I could trust them completely and knew my mum was safe. I cannot thank them enough.

Right at Home are professional and caring. Management cares about their carers (and their development and work-life balance) and their clients. Regular reviews give ample opportunity to raise additional needs or any concerns. The carers themselves are matched with clients and are brilliant - positive and cheerful, they do all that is required and some go the extra mile, helping to find out information for trips out according to the client's interest. Right at Home are also flexible, providing extra sessions or cancelling sessions as required (with suitable notice). I thoroughly recommend them.