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Home Care Provider Owned by Right at Home UK in Suffolk

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9.9 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Right at Home UK in Suffolk

Only the locations & reviews in Suffolk for Right at Home UK are showing below.

View the details of all 79 locations (with 4177 reviews) owned by Right at Home UK

Right at Home UK Locations in Suffolk (1)

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1 Home Care Provider owned by Right at Home UK in Suffolk
Right at Home (Ipswich, Woodbridge & Felixstowe)

Unit 9, Dencora House, 34 White House Road, Ipswich IP1 5LU 

9.9 79 reviews
"We needed to employ carers for 2 hours a day so that mum's live in carer could have a break. Three lovely carers were found very quickly…"   Read all 79 reviews

Right at Home Ipswich, Woodbridge and Felixstowe is proud to be rated as ‘Outstanding' by the Care Quality Commission (May 2022). The Owners are proud to have owned and run two 'Outstanding' rated homecare services, with just 4% of homecare providers… Read more about Right at Home (Ipswich, Woodbridge & Felixstowe)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Right at Home UK Reviews in Suffolk (79)

9.9

Right at Home UK has a Group Review Score of 9.9 (9.882) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Right at Home UK must have a Review Score.

Overall Experience
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Reviewer Connection to Right at Home UK
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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from Helen L (Daughter of Client) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed to employ carers for 2 hours a day so that mum's live in carer could have a break. Three lovely carers were found very quickly and have been wonderful in supporting mum with her physio exercises and keeping her company. The carers have a rota and mum enjoys having different company on different
days but from carers that she now knows.
Everything runs very smoothly.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review. We're pleased everything is running smoothly and that your mum is benefiting from the Caregivers' company and encouragement to do her physio exercises. If there is anything else we can do to assist, please contact the Directors or Office Team.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from V B (Daughter of Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my initial telephone enquiry up to the start of care, arranging respite for my Mum has been a stress-free process. The kindness, empathy and professionalism I experienced was very reassuring and I was able to go on holiday, confident that Mum was being looked after - although I did check the app
a couple of times whilst away!
I found your charges reasonable with none of the hidden add-on's and extra's, that I discovered with other providers but at the end of the day peace of mind is priceless! I would not hesitate to use your services again or recommend you to others, in fact Mum has already mentioned you to a neighbour.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit this informative and positive review. I'm glad it was a stress-free process, and that reviewing the visit notes was helpful too. Please do not hesitate to contact the Directors or Office Team if you should need our services again.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from Dean G (Son of Client) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After coming home from Hospital my mum had follow up care provided by others, which overall was very poor, however, I then contacted Right at Home, who had previously given my Mum care at home. They couldn't of been more helpful and got care in place for exactly when we needed it. The ladies that coordinate
the carers are excellent and each Carer has been so good and helpful and they've given my Mum more confidence to help her stay at home. So many thanks to everyone at Right at Home.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to submit such a positive review for us. I hope your mum is recovering well, and am glad her Caregivers are helping build her confidence to stay at home. If there is anything else we can assist with at any time, please contact the Directors or Office Team.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from Susannah W (Daughter of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having someone visit Mum has given my sister and I peace of mind. Mum really enjoys her visits, the flat is spotless, and Mum is happy and relaxed. We cannot recommend them enough. They discussed all her needs in detail and matched her carer really well.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit this positive review for us. I'm pleased to know your mum is happy and relaxed with her Caregiver. If there is anything else we can help with at any time, please contact the Directors or Office Team so we can do our best to help.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from Sue B (Daughter of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently met with the Manager from Right at Home to discuss care options for my father. From the very beginning, she was warm, kind and incredibly gentle in how she spoke with Dad, she made him feel completely at ease. She really took the time to understand his needs and communicated everything clearly
and compassionately. She arranged for a caregiver to come out, who was absolutely lovely. She was friendly, professional and clearly knew what she was doing. In the end, we decided not to go ahead just yet, as my dad feels he does not need this level of care right now. But we were so impressed with the team that we will definitely be coming back when the time is right. Thanks again to your Manager and everyone at Right at Home.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit this positive review for us. I know his carer will appreciate your kind words. She enjoyed helping your dad feel at ease and enabling him to feel involved with his care planning. You are welcome to contact us again anytime.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from A L (Daughter of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent carers. Found the perfect carer for my mum. Mum really looks forward to when carer can com.
One member of staff in particular is great support and so kind and good with mum. Mum looks forward to her visits and I am so much more at ease.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit this lovely review. I'm so pleased your mum looks forward to her visits, and also that it makes you feel at ease. If there is anything addtional the Directors or Office Team can help with at any time, please call or email and we will do our best to assist.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from Marilyn B (Wife of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the professionalism and care given to hubby over a long weekend .
Such a good idea having the introduction of the carer with the client a few days before.
I'm aiming to have small breaks over the next few months so will definitely use Right at Home again..
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit a review for us. It was lovely to meet you both. We hope you enjoyed your break and felt your husband was at home in safe hands. We look forward to hearing from you again when we are needed:).

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from Sybil B (Daughter of Client) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It would be hard to overestimate just what a huge and positive impact our carer has had on both our mum and, as a result, our family. In just a couple of months she has become an invaluable member of our family, treating our mother with respect and dignity, speaking to her in a kind an adult way. She
has come up with imaginative ideas to help mum get out and about (chair yoga is something new mum is trying) and shows care and compassion when mum feels less able to get out.


As well as supporting mum, she does a first class job of the household chores that need doing (something so many cleaners and cleaning-carers, don't do to such a high standard). She is thorough with great attention to detail.


Mum loves her visits - they get on so well and not only is there great mutual respect but they also have a good dose of fun. Mum would already be lost without her - she thinks the world of her and really looks forwards to her visits which we've now extended by an hour each visit.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit such a positive review for us. I am so pleased your mum is benefiting from her Caregiver visits. It's lovely to hear when one of our clients and their Caregiver are doing things together, as our aim is to make our someone feel purposeful and to have a positive experience with their care. If there is anything in addition we can help with, please contact the Director or Office Team any time.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from S S (Daughter of Client) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with RAH, particularly our regular carer who us kind, empathetic and thinks widely around little jobs that need doing to help mum.
We appreciate and read the call reports and like the regular contact from the office team.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit such a positive review, it is appreciated. If there is anything further we can help with, please ask the Directors or office team any time.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from Jean M (Wife of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so impressed with the care from beginning my request of help from one of the staff to the excellent help we received from our two brilliant overnight carers.
We only needed help short term but the empathy and care extended to my husband was exemplary ..and I thank all in the team.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit a review. I'm so pleased to hear the care provided to your husband was exemplary. We wish you both all the best. Please reach out any time you need us.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from Jon C (Son of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Right at Home (Ipswich, Woodbridge & Felixstowe) for a short period to help my Mother get settled and back to normality after several months in hospital and care. We proved them to be a compassionate and professionally run organization that genuinely cared.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review for us. I am so pleased your mother is home and feeling better. We wish you and the family all the very best.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from B R (Client) assisted by family/friend published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided by Right at Home is excellent. All the caregivers are friendly, helpful and professional.
All communications with the office are excellent.
Would highly recommend the company to everyone.
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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from Ann F (Daughter of Client) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caregivers arrive on time, are really friendly and do their jobs well. If there are any issues, I ring the office and they are helpful and responsive. Receiving the schedule two weeks in advance means I can update my mum's diary so she knows exactly who is coming and when. We're very happy with
the service.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review. I'm glad you find the office team responsive and helpful, and that the Caregivers are on time and carrying out their job well. We're pleased you're happy with the service, and if there is anything further we can assist with, please contact the Directors or Office Team.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from Jane G (Daughter of Client) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I continue to be impressed by the standard and consistency of care provided to my mother. She is treated with kindness and respect by her carers and appreciates being cared for by predominately the same care giver every day. She has formed a close bond with her carer who, because she knows her well,
is able to spot if anything is amiss. I find it particularly reassuring to be able to read the carer's notes, and am always able to speak to someone in the office if I am concerned. Equally the office will always phone me if they are concerned.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for such positive words regarding your mother's support, the consistency of the Caregiver and your feedback on the communication from the office team. As ever, if there is anything the Directors or Office Team can assist with, please reach out to us at a service review, or at any time in between!

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from Danny B (Son of Client) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've (my wife and I) been really pleased with the service from Right at Home - my Mum is not the easiest to deal with, especially as her stroke & dementia symptoms worsen, but the carers do a great job.
It's an invaluable service to allow my wife and I some space to recharge (as we're fulltime caring
for mum)
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to submit a review. It's much appreciated. I'm pleased the service is beneficial to you all, and if there is anything in addition we can help with, please contact the Directors or office team.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from Ann C (Daughter of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From initial exploratory discussions to scheduling and delivery of care, the process has been very person centred tailored to Mum's initial needs as she continues in her recovery. Thank you and we will recommend you as an excellent caring company.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit such an informative and kind review. If the Directors or Office Team can assist with anything at any time, please get in touch.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from P R (Son of Client) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 93 and has dementia but remains in her own home with support from family and Right at Home (RAH). With the dementia her toileting has become and issue. Most recently the particular concern was blood traces in her incontinence pad. RAH staff drew this to my attention when first seen, I was
able to get a GP appointment the same day. There was a reaction to the prescribed antibiotics, but RAH staff were able to get my mum settled for the night.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking time to submit an excellent review. We appreciate your input and your thoughtfulness in assisting us to help your mother remain safe and happy in her home. The ladies love seeing her and supporting her. Please let the Directors or office team know if there is anything additional we can assist with.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from J R (Wife of Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are delighted to have found Right at Home to help care for my husband who has dementia. Our caregiver always goes the extra mile to help out and give support. I would definitely recommend Right at Home.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit a review, and to say you would definitely recommend us. It is very much appreciated. If there is anything further the Directors or office team can assist with, please reach out at any time, so we can listen, and offer help as needed.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from Janet T (Daughter of Client) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are great and look after my Dad really well. He enjoys their visits. All at office are very helpful, friendly and always available. I am very impressed with the service provided well done all.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit this lovely review, and for your kind words about the Caregivers and Office Team. If there is anything in addition we can assist with at any time, please ask the Directors or Office Team.

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Review of

Right at Home (Ipswich, Woodbridge & Felixstowe)

from S H (Daughter of Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first contact, everyone has been so kind. It's like family are caring for you loved one.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review. Your kind words are much appreciated. Please let the Directors or office team know if there is anything else we can assist with at any time.

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Awards / Recognitions (11)

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