Right at Home UK in Suffolk | 1 Home Care Provider

Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from V B (Daughter of Client) published on 30 July 2025

Submitted via Website • Report

Overall Experience

From my initial telephone enquiry up to the start of care, arranging respite for my Mum has been a stress-free process. The kindness, empathy and professionalism I experienced was very reassuring and I was able to go on holiday, confident that Mum was being looked after - although I did check the app

a couple of times whilst away!
I found your charges reasonable with none of the hidden add-on's and extra's, that I discovered with other providers but at the end of the day peace of mind is priceless! I would not hesitate to use your services again or recommend you to others, in fact Mum has already mentioned you to a neighbour.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit this informative and positive review. I'm glad it was a stress-free process, and that reviewing the visit notes was helpful too. Please do not hesitate to contact the Directors or Office Team if you should need our services again.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Dean G (Son of Client) published on 28 July 2025

Submitted via Website • Report

Overall Experience

After coming home from Hospital my mum had follow up care provided by others, which overall was very poor, however, I then contacted Right at Home, who had previously given my Mum care at home. They couldn't of been more helpful and got care in place for exactly when we needed it. The ladies that coordinate

the carers are excellent and each Carer has been so good and helpful and they've given my Mum more confidence to help her stay at home. So many thanks to everyone at Right at Home.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to submit such a positive review for us. I hope your mum is recovering well, and am glad her Caregivers are helping build her confidence to stay at home. If there is anything else we can assist with at any time, please contact the Directors or Office Team.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Susannah W (Daughter of Client) published on 25 July 2025

Submitted via Website • Report

Overall Experience

Having someone visit Mum has given my sister and I peace of mind. Mum really enjoys her visits, the flat is spotless, and Mum is happy and relaxed. We cannot recommend them enough. They discussed all her needs in detail and matched her carer really well.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit this positive review for us. I'm pleased to know your mum is happy and relaxed with her Caregiver. If there is anything else we can help with at any time, please contact the Directors or Office Team so we can do our best to help.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Sue B (Daughter of Client) published on 25 July 2025

Submitted via Website • Report

Overall Experience

We recently met with the Manager from Right at Home to discuss care options for my father. From the very beginning, she was warm, kind and incredibly gentle in how she spoke with Dad, she made him feel completely at ease. She really took the time to understand his needs and communicated everything clearly

and compassionately. She arranged for a caregiver to come out, who was absolutely lovely. She was friendly, professional and clearly knew what she was doing. In the end, we decided not to go ahead just yet, as my dad feels he does not need this level of care right now. But we were so impressed with the team that we will definitely be coming back when the time is right. Thanks again to your Manager and everyone at Right at Home.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit this positive review for us. I know his carer will appreciate your kind words. She enjoyed helping your dad feel at ease and enabling him to feel involved with his care planning. You are welcome to contact us again anytime.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from A L (Daughter of Client) published on 2 July 2025

Submitted via Website • Report

Overall Experience

Excellent carers. Found the perfect carer for my mum. Mum really looks forward to when carer can com.
One member of staff in particular is great support and so kind and good with mum. Mum looks forward to her visits and I am so much more at ease.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit this lovely review. I'm so pleased your mum looks forward to her visits, and also that it makes you feel at ease. If there is anything addtional the Directors or Office Team can help with at any time, please call or email and we will do our best to assist.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Marilyn B (Wife of Client) published on 1 July 2025

Submitted via Website • Report

Overall Experience

Very impressed with the professionalism and care given to hubby over a long weekend .
Such a good idea having the introduction of the carer with the client a few days before.
I'm aiming to have small breaks over the next few months so will definitely use Right at Home again..

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit a review for us. It was lovely to meet you both. We hope you enjoyed your break and felt your husband was at home in safe hands. We look forward to hearing from you again when we are needed:).

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Sybil B (Daughter of Client) published on 30 June 2025

Submitted via Website • Report

Overall Experience

It would be hard to overestimate just what a huge and positive impact our carer has had on both our mum and, as a result, our family. In just a couple of months she has become an invaluable member of our family, treating our mother with respect and dignity, speaking to her in a kind an adult way. She

has come up with imaginative ideas to help mum get out and about (chair yoga is something new mum is trying) and shows care and compassion when mum feels less able to get out.

As well as supporting mum, she does a first class job of the household chores that need doing (something so many cleaners and cleaning-carers, don't do to such a high standard). She is thorough with great attention to detail.

Mum loves her visits - they get on so well and not only is there great mutual respect but they also have a good dose of fun. Mum would already be lost without her - she thinks the world of her and really looks forwards to her visits which we've now extended by an hour each visit.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit such a positive review for us. I am so pleased your mum is benefiting from her Caregiver visits. It's lovely to hear when one of our clients and their Caregiver are doing things together, as our aim is to make our someone feel purposeful and to have a positive experience with their care. If there is anything in addition we can help with, please contact the Director or Office Team any time.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from S S (Daughter of Client) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

We are very happy with RAH, particularly our regular carer who us kind, empathetic and thinks widely around little jobs that need doing to help mum.
We appreciate and read the call reports and like the regular contact from the office team.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit such a positive review, it is appreciated. If there is anything further we can help with, please ask the Directors or office team any time.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Jean M (Wife of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience

I'm so impressed with the care from beginning my request of help from one of the staff to the excellent help we received from our two brilliant overnight carers.
We only needed help short term but the empathy and care extended to my husband was exemplary ..and I thank all in the team.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit a review. I'm so pleased to hear the care provided to your husband was exemplary. We wish you both all the best. Please reach out any time you need us.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Jon C (Son of Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

We used Right at Home (Ipswich, Woodbridge & Felixstowe) for a short period to help my Mother get settled and back to normality after several months in hospital and care. We proved them to be a compassionate and professionally run organization that genuinely cared.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review for us. I am so pleased your mother is home and feeling better. We wish you and the family all the very best.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from B R (Client) assisted by family/friend published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

The service provided by Right at Home is excellent. All the caregivers are friendly, helpful and professional.
All communications with the office are excellent.
Would highly recommend the company to everyone.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Ann F (Daughter of Client) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

The caregivers arrive on time, are really friendly and do their jobs well. If there are any issues, I ring the office and they are helpful and responsive. Receiving the schedule two weeks in advance means I can update my mum's diary so she knows exactly who is coming and when. We're very happy with

the service.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review. I'm glad you find the office team responsive and helpful, and that the Caregivers are on time and carrying out their job well. We're pleased you're happy with the service, and if there is anything further we can assist with, please contact the Directors or Office Team.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Jane G (Daughter of Client) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

I continue to be impressed by the standard and consistency of care provided to my mother. She is treated with kindness and respect by her carers and appreciates being cared for by predominately the same care giver every day. She has formed a close bond with her carer who, because she knows her well,

is able to spot if anything is amiss. I find it particularly reassuring to be able to read the carer's notes, and am always able to speak to someone in the office if I am concerned. Equally the office will always phone me if they are concerned.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for such positive words regarding your mother's support, the consistency of the Caregiver and your feedback on the communication from the office team. As ever, if there is anything the Directors or Office Team can assist with, please reach out to us at a service review, or at any time in between!

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Danny B (Son of Client) published on 23 April 2025

Submitted via Website • Report

Overall Experience

We've (my wife and I) been really pleased with the service from Right at Home - my Mum is not the easiest to deal with, especially as her stroke & dementia symptoms worsen, but the carers do a great job.
It's an invaluable service to allow my wife and I some space to recharge (as we're fulltime caring

for mum)

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to submit a review. It's much appreciated. I'm pleased the service is beneficial to you all, and if there is anything in addition we can help with, please contact the Directors or office team.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Ann C (Daughter of Client) published on 14 April 2025

Submitted via Website • Report

Overall Experience

From initial exploratory discussions to scheduling and delivery of care, the process has been very person centred tailored to Mum's initial needs as she continues in her recovery. Thank you and we will recommend you as an excellent caring company.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit such an informative and kind review. If the Directors or Office Team can assist with anything at any time, please get in touch.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from P R (Son of Client) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother is 93 and has dementia but remains in her own home with support from family and Right at Home (RAH). With the dementia her toileting has become and issue. Most recently the particular concern was blood traces in her incontinence pad. RAH staff drew this to my attention when first seen, I was

able to get a GP appointment the same day. There was a reaction to the prescribed antibiotics, but RAH staff were able to get my mum settled for the night.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking time to submit an excellent review. We appreciate your input and your thoughtfulness in assisting us to help your mother remain safe and happy in her home. The ladies love seeing her and supporting her. Please let the Directors or office team know if there is anything additional we can assist with.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from J R (Wife of Client) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

We are delighted to have found Right at Home to help care for my husband who has dementia. Our caregiver always goes the extra mile to help out and give support. I would definitely recommend Right at Home.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit a review, and to say you would definitely recommend us. It is very much appreciated. If there is anything further the Directors or office team can assist with, please reach out at any time, so we can listen, and offer help as needed.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Janet T (Daughter of Client) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Carers are great and look after my Dad really well. He enjoys their visits. All at office are very helpful, friendly and always available. I am very impressed with the service provided well done all.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit this lovely review, and for your kind words about the Caregivers and Office Team. If there is anything in addition we can assist with at any time, please ask the Directors or Office Team.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from S H (Daughter of Client) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

From the first contact, everyone has been so kind. It's like family are caring for you loved one.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review. Your kind words are much appreciated. Please let the Directors or office team know if there is anything else we can assist with at any time.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from S H (Daughter of Client) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

The whole family are very pleased with the care, attention and details that we receive for my father, all household needs are finished in a speedy manor. The carers are all friendly and caring to all the family.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to submit this lovely review. I'm pleased that everything is working well for both your father, and family. If there is anything the Directors or office team can assist with at any time, please let us know.

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Right at Home UK Locations in Suffolk (1)

Right at Home UK Reviews in Suffolk (78)

Right at Home (Ipswich, Woodbridge & Felixstowe)

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