Right at Home UK in Merseyside | 2 Home Care Providers

Review of
Right at Home (Sefton)
from S C (Client) published on 29 July 2025

Submitted via Website • Report

Overall Experience

My decision to ask the company for help following my accident in May was made as a result of the help given by them to my Mum nearly four years ago. The carers who came to help Mum and who have helped me are professional caring people who do their work efficiently and with great care and consideration.

I have valued the time they have spent with me and will be sorry when I have to call a halt to their services as I believe they have been a contributory factor in my speedy recovery after my accident. I feel they are now friends and it will be hard not seeing them each day. Thank you to all.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you so much for your kind and heartfelt words. We're truly honoured that you turned to us again after the care we provided for your mum-it means a great deal to know that our support made such a positive impact. Our team will be touched to hear how much their care, professionalism, and compassion have meant during your recovery. Knowing that we've contributed to your healing and that our visits brought not only assistance but friendship is exactly what we strive for. While we'll miss seeing you too, we're so pleased to hear you're doing well. Please don't hesitate to reach out if you ever need us again. Wishing you continued strength, good health, and happiness.

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Review of
Right at Home (Sefton)
from Wendy P (Daughter of Client) published on 20 May 2025

Submitted via Website • Report

Overall Experience

Right at Home is a very professional, reliable and caring organisation. They have been caring for both of my parents since Christmas, administering medications, helping with personal care and light housework eg laundry. My parents have been very happy with the care they have received and enjoy the company

of the carers, too; the staff are lovely - friendly, reliable and professional.
Communication is excellent with the office who will call me if they have any concerns; I live a distance away and it is very reassuring to know that their carers are so conscientious and reliable.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you so much for your thoughtful and heartfelt review. We're truly honoured to be entrusted with the care of your parents and are delighted to hear that they've been happy with the support they've received from our team.Our carers work hard to provide not only practical help but also genuine companionship, so it's wonderful to know that your parents enjoy their visits. We also understand how important clear communication is, especially when family members live at a distance, and we're glad to hear that our updates have been reassuring for you.Your kind words mean a great deal to our entire team - we'll be sure to share your feedback with them. Thank you again for taking the time to share your experience.

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Review of
Right at Home (Sefton)
from Moira D (Daughter of Client) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My dad has been under the care of Right at Home Sefton for a good few years now.
He's 94 this year and lives alone.
He needs a lot of help and the carers are excellent with him.
They care for him like he is family.
My family and myself are confident in the knowledge that they are looking

after him.
They communicate any concerns with us all the time and are proactive not just reactive with dads care.
I can't praise them enough.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you so much for your kind words! We're truly grateful for the trust you and your family have placed in us to care for your dad. It's wonderful to hear that our team has been able to support him so well over the years. We always strive to provide care that feels like family, and it means a lot to know that we've been able to make a positive impact. We'll continue to keep communication open and proactive to ensure your dad's care is the best it can be. Thank you again for your praise, and please don't hesitate to reach out if there's anything more we can do.

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Review of
Right at Home (Sefton)
from Linda R (Daughter of Client) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Mum is happy with the daily care provided to her. The carers respond to her needs and treat her with respect. The management are always very helpful and respond quickly to any changes. I would like more information about the daily visits (electronically) since the written records have stopped. Thank

you

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you for your kind feedback! We're so glad to hear that your mum is happy with the care she's receiving and that our team is meeting her needs with respect. We truly value your feedback, and we appreciate you bringing up the matter of electronic visit updates. We'll make sure to follow up with you regarding more details about the daily visits and how we can improve the communication in this area. Your satisfaction is important to us, so please don't hesitate to reach out if there's anything else we can assist with. Thank you again!

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Review of
Right at Home (Sefton)
from Corinne S (Daughter of Client) published on 1 April 2025

Submitted via Website • Report

Overall Experience

Right at Home looked after my 92 year old father in his home until he passed away in hospital in December. I was very impressed by the service we had. When the manager came to visit us to discuss Dad's needs she made a real effort to get to know him and asked about his life and interests so the carers

would have something to talk about. A detailed report is left after every visit which I found very reassuring and helpful and the manager phoned immediately if there were any concerns. My Dad loved seeing the ladies and their kind care meant he could stay in his own home until the end which is what he wanted. I would recommend them to anyone

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your kind words and that you had such a positive experience of the service. It really was a pleasure to care for your father.

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Review of
Right at Home (Sefton)
from Michelle B (Daughter of Client) published on 7 January 2025

Submitted via Website • Report

Overall Experience

Right at Home Sefton provided the best care we could possibly wish for. My elderly mum had dementia which became more pronounced over time. All the carers were extremely patient with my Mum and became like family members. They provided company and a little chat as well as the much-needed personal care.

I would not hesitate to recommend them.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you so much for your kind words. It really was a pleasure to care for your mum for the time we did. I will ensure this feedback is given to the carers, who I know really enjoyed visiting mum.

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Review of
Right at Home (Sefton)
from Laura W (Daughter of Client) published on 25 October 2024

Submitted via Website • Report

Overall Experience

It's always a big decision to make, trusting what starts out as strangers into your home to look after a loved one. However, I needn't have worried. The staff are amazing - so dedicated, caring, and knowledgeable. I cannot recommend this company enough - and although Dad unfortunately has to go into

24-hour care should I ever need their assistance for another loved one (or me) there is no other company I would use.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your kind words. It has been a pleasure to care for Dad and I hope your comments make others feel rest assured that they are in good hands. I will ensure the team receives this wonderful feedback. Thank you.

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Review of
Right at Home (Sefton)
from Christine W (Daughter of Client) published on 17 October 2024

Submitted via Website • Report

Overall Experience

All of the carers who looked after Dad were very kind to him, 3 in particular. He was always given a shave, changed regularly and the staff went beyond their duty to make sure he was comfortable.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for taking the time to leave such kind words regarding our team. It really is appreciated.

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Review of
Right at Home (South Liverpool & Halton)
from K W (Wife of Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

I am extremely happy and pleased with the care my husband receives from Right At Home. The staff provides first-class care and always meets all my husband's needs. The staff are professional, friendly, and very caring at all times.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you for taking the time to share the experience of your husband receiving care from our team and your overall experience with us. It's your feedback and the impact our care has that fuels us to continue to improve.

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Review of
Right at Home (Sefton)
from L T (Daughter of Client) published on 16 August 2024

Submitted via Website • Report

Overall Experience

My mum needed help to remember to take her tablets and to have her meals prepared. I live hours away and was anxious about how it would all work. It so happened that I was there when the carers came on a number of occasions. The 'ladies' as we called them were lovely. They were professional and took

care to see what Mum needed. They were chatty and kind. Mum settled well into the rhythm and routine. The care manager I dealt with was very positive and made the process very simple. It was a relief to know that Mum was being looked after and that I could rely on her needs being met. I would recommend Right at Home to anyone who needs the security of knowing that their loved one will be well looked after. Thank you Right at Home.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your comments. I am pleased to hear that we were able to offer you that reassurance when you needed it the most.

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Review of
Right at Home (South Liverpool & Halton)
from J A (Grandmother of Client) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience

Cannot fault Right at Home for all the help and support they have given me regarding collecting medication and errands.
I have found all the staff to be very supportive and understanding of my granddaughter's needs.
I wish I had found Right at Home from the beginning as I cannot fault anything about

this company. Thank you to all members of staff for their caring nature and kindness.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you so much for your feedback. It is a privilege to support you in the care of your granddaughter. From the carers who take care of her to the team in the office, we are committed to delivering an excellent quality of care and customer service.

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Review of
Right at Home (Sefton)
from Elaine L (Daughter of Client) published on 9 August 2024

Submitted via Website • Report

Overall Experience

Right at Home Sefton were great when I asked for help for my Mum, regarding mealtimes. The service was very easy to set up after visits to assess Mum's needs. The carers were always kind, professional and friendly. Visits took place on time and it was easy to communicate with the support team at the

office if needed. Thank you again.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your review. It is great to hear that the service met your mum's needs and you found the process worked well and you received the support you required. I will feed this back to the care team.

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Review of
Right at Home (Sefton)
from I B (Granddaughter of Client) published on 22 April 2024

Submitted via Website • Report

Overall Experience

Extremely happy with the care my grandad received before he passed away, they all cared so much and ensured he was always comfortable till the very end, they built a lovely and trusting relationship with his family. They made sure that my grandma was kept up to date with any information needed. Every

single carer treated my grandad with so much respect even on bad days. Very grateful for them staying with my grandfather the day he was taken into hospital.
Special thanks to his main carers.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your kind words. It has been an absolute pleasure to care for your Grandad.

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Review of
Right at Home (Sefton)
from L P (Daughter of Client) published on 11 April 2024

Submitted via Website • Report

Overall Experience

Thank you to all of your carers who looked after Mum so well. I very much appreciate all the efforts the carers went to on a daily basis to make Mum feel supported, listened to and well looked after. They all took the time to get to know Mum and make her feel as comfortable as possible. Nothing was

too much trouble and they were all very patient and gave her the time she needed to help her. Mum enjoyed chatting to them and getting to know them all too. I hope this review gives another family confidence in using this service.

Reply from Shirley Wright, Registered Care Manager at Right at Home (Sefton)

Hi L. Thank you very much for your kind words. It was a pleasure to care for Mum. Take care.

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Review of
Right at Home (South Liverpool & Halton)
from M M (Nephew of Client) published on 9 April 2024

Submitted via Website • Report

Overall Experience

We previously had carers for my aunt, which both my aunt and myself were not happy with. Different staff every day so no continuity or engagement while they were there. So we contacted Right at Home in January and from the very first introduction to the ongoing support I can honestly say things have

gone far better than I expected as my aunt was very reluctant to have carers in her home.
She now has regular daily visits with a small team of carers who have exceeded our expectations my aunt now looks forward to her daily visits and has warmed to the staff so much that she says she would like to adopt one of them.
We get daily reports after the visit which gives us peace of mind as to how she is. We also feel part of one big team all trying to do what’s best. The feedback they give us is both priceless and assuring. I would recommend Right at Home without any hesitation as I know how important it is to get the right people in place and they are perfect for my aunt and me.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you for your feedback, it means a lot to all of us, particularly the caregivers. We aim to not only provide care for our clients but also by having good communication with the close family members and working as a team with them regarding care needs and objectives for your loved one, we in some way provide care and reassurance to the family as well. I am delighted to see that we are achieving this.

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Review of
Right at Home (South Liverpool & Halton)
from Andrew W (Son of Client) published on 7 March 2024

Submitted via Website • Report

Overall Experience

Right at Home have been a lifeline for us over the last 2 years or so. Their patience, persistence and genuine concern for my elderly parents have been invaluable and very much appreciated. Highly recommended.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you for your feedback. It is a privilege and a pleasure to take care of your parents. It means a lot to the whole team to receive your feedback. Thank you.

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Review of
Right at Home (Sefton)
from Joanne K (Daughter of Client) published on 29 January 2024

Submitted via Website • Report

Overall Experience

First time ever experience of care at home. The whole team was so fantastic with my dad and our family. Communication was perfect. Even though the care was provided for a short amount of time, I felt the staff got to know my dad (and family) really well. I would not hesitate to recommend Right at Home.

Reply from Christine Carroll, Assistant Manager at Right at Home (Sefton)

Thank you very much for your kind words, I am glad to hear your experience with the team was so positive. It was a pleasure to care for your dad for the time we did.

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Review of
Right at Home (South Liverpool & Halton)
from P O (Mother of Client) published on 8 January 2024

Submitted via Website • Report

Overall Experience

Right at Home is the best company around. Our son has been with them for a few years now, always great carers who look after him. It gives us respite for a few hours three times a week, he loves going out for lunch with a carer and looking around shops, and going to different places like museums, going

into Liverpool on a train, he's well looked after which gives us peace of mind. So thank you to Right at Home and the brilliant carers.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Thank you. It is a pleasure to look after your son and a pleasure to meet you in person when we visited dressed as Santa handing out Christmas stockings ahead of Christmas. Thank you for your feedback. We really appreciate it.

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Review of
Right at Home (South Liverpool & Halton)
from Andrew B (Son of Client) published on 29 November 2023

Submitted via Website • Report

Overall Experience

The team at Right at Home (South Liverpool) have been supporting our Mum by providing Live in Carers and Day Carers. From our very first inquiry, the team have been supportive, informative and compassionate. All the Carers have been professional and treated Mum with love and respect.

Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)

Andrew, it was a real privilege for myself and my colleagues to have the care of your Mum entrusted to us. Thank you very much for your feedback. I will be sharing it with the carers and office team as I know they will really appreciate receiving your kind words. It is good to know that the hard work of the team made a real difference. Thank you, Andrew.

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Review of
Right at Home (Sefton)
from Ray H (Son of Client) published on 7 November 2023

Submitted via Website • Report

Overall Experience

Very friendly team provided rehab care for my mum arranged through the hospital. Staff arrived when they said, provided friendly and quality care for my mum. Kept us informed of what was happening. Very thorough and professional approach. Really helped my mum get back on her feet again. Thank you for

your help.

Reply from Jonathan Beckett, Director at Right at Home (Sefton)

Thank you for your kind words Ray and thank you for taking the time to complete such a positive review. Glad we could help your mum get back on her feet.

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Right at Home UK Locations in Merseyside (2)

Right at Home UK Reviews in Merseyside (110)

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