Right at Home UK in North Somerset | 1 Home Care Provider

Review of
Right at Home (North Somerset)
from Robbie D (Son of Client) published on 7 August 2025

Submitted via Website • Report

Overall Experience

Firstly I'd just like to say a big thank you to all the behind the scenes staff involved in organising everything. I can really appreciate the headaches it must cause sometimes especially with all the roadworks we've had around here. Secondly, the carers who come to my mothers 4 times a day...all the

people who turn up are on time, courteous,happy and just brilliant...nothing is too much.
Once they have sorted my mother they sort the dishes (if I've been lazy or busy ), empty bins and anything that they think needs doing.
They have chats with mum and she feels very relaxed and they always seem to lift her spirit.
Thank you, each and every one of you.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

This is so wonderful to hear, and so meaningful to our team to receive such glowing feedback. I know they all try so hard, and it is wonderful to hear of the impact that they are making. Supporting you and your Mum, and lifting your Mum's spirits is our absolute pleasure. We really appreciate you taking the time to let us know. All the very best.

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Review of
Right at Home (North Somerset)
from Margaret C (Client) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with my carers, they are very thoughtful and caring. Recently I asked if they could defrost my freezer and they did a wonderful job, very grateful. I can now put my frozen food in there, as before impossible. They hang my washing out and fold it when dried.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

This is so great to hear, and an excellent reminder that it is the little things that make such a difference. Our team is always happy to help where they can, and I am so pleased that you feel well supported. We will pass your kind words on to the team, and it will really make them feel like all their hard work is worthwhile. Thanks again, and have a wonderful day.

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Review of
Right at Home (North Somerset)
from J G (Friend of Client) published on 4 July 2025

Submitted via Website • Report

Overall Experience

I am a friend and POA to the person receiving the home care.
The visits by the carers are approximately one hour seven days a week.
Positive aspects to my observations about the care provided by RAH.
Professionalism and punctuality and reliability 5 stars.
Meal preparation 5 stars.
Compassion

and kindness 5 stars.
Any issues with medication you have responded appropriately.
All the above have helped the improvement or the person receiving the care.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

This is so wonderful to hear. Thank you so much for taking the time to let us know. This kind of feedback is so valuable to us, to know what we are doing well; and so meaningful to our wonderful team of Carers to hear that their work is valued. It is also so wonderful to hear the impact that our work is having on our wonderful clients. Thank you, this has made our day!

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Review of
Right at Home (North Somerset)
from Wayne S (Father of Client) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

All the carers are all amazing.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you so much, this is incredible feedback, and we are so pleased to hear that you are so happy with our incredible Carers! We will pass this on to our team, it will mean a lot to them. A five star review is truly valued, and of course we will always be continuing to strive to improve. All the very best, and thanks again!

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Review of
Right at Home (North Somerset)
from Alison C (Client) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

I have been treated with respect and dignity. My experience has always been positive. Staff are well trained and confident..

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

It has been such a pleasure supporting you over the years. We all thoroughly enjoy your company, and we have so pleased to have been there for you when you needed us.. The whole team wishes you all the very best into the future.

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Review of
Right at Home (North Somerset)
from Valerie L (Client) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care I am receiving. Nothing is too much trouble for my carers but I do try to be not too demanding. I am now waiting to have bedtime visits as it is quite difficult for my husband to cope with his dementia.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

It is so wonderful to hear that our support is causing such a positive impact in your life. Thank you for sharing these kind words : I know they will mean a lot to the team. We really hope to be able to provide the bedtime visit soon. All the very best!

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Review of
Right at Home (North Somerset)
from Joy (Client) published on 30 May 2025

Submitted via Postal Card • Report

Overall Experience

Very pleased with the service. All caring are very good.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you so much for this wonderful feedback. We are so pleased to hear that you have had such a good experience with our team. We really do try very hard, and pride ourselves on the quality of care and support that we deliver. I will pass your compliments on to our team, and I know it will mean the world to them.

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Review of
Right at Home (North Somerset)
from K H (Daughter of Client) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Right at Home have proved invaluable in looking after my parents following illness.
From the initial consultation at home I knew that they would be well looked after.
The app is such a useful tool to give updates as to how each visit went.
All the office staff are superb and so helpful. Nothing

is ever too much trouble and will always try to accommodate last minute changes.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you so much for your kind words. We are so pleased that your parents have been well looked after, that you found the app useful, and that you found the whole team super helpful. This is really important to us, as we all really do want the absolute best experience for all of our clients. We will continue to strive for Excellence in all aspects of our service. Wishing you all the very best.

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Review of
Right at Home (North Somerset)
from I S (Daughter of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience

When your family member reaches the sunset of their life, with their mental and physical abilities being severely compromised, one of the most difficult things is to find some hope for the present and future, to give a family member some meaningful experience that would give them the boost to their

spirit and the comfort in satisfying their needs.

The elder and more disable the person is, the harder is to provide such experience that they would find enjoyable and which could help them not to give up.

My mother and I are very fortunate to find such people, both carers and management, at Right at Home whose professional expertise, friendly attitude and kind desire to help have been making an enormous difference in my mum's life. According to my mother's words, the support she has been receiving prolongs her life and gives her the drive to cope with the challenges of every new day even when difficulties of living seem to be overwhelming.

We have been blessed meeting Right at Home.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

We are so humbled and grateful that you have taken the time to share these thoughts with us. These are truly special words, and go a long way to making us feel that the work we do is important and helpful. We know that you have one special member of the team who supports your family member on a daily basis - we have passed your kind words on to him. Wishing you all the very best, and thanks again.

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Review of
Right at Home (North Somerset)
from A U (Daughter of Client) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

When I was finding a suitable care agency for Mum straight away I found them very friendly and helpful, nothing was too much trouble.
Mum seems very happy with the carers, it's nice to get a report each time the carers have been.
It's also nice to have the manager coming to Mum's home, and having

a regular catch-up with me and Mum. Seeing how things are going, and being able to change things according to how Mum is coping. Very pleased with the care agency. Top marks from me! The only thing would be nice to have pictures of the carers who are looking after Mum.

Reply from Jasmine Frost, Care manager at Right at Home (North Somerset)

Thank you so much for sharing your experience! I'm thrilled to hear that you and Mum have found Right at Home to be friendly and attentive. It's wonderful that the regular updates and visits from the manager are making a positive difference. Your suggestion about having pictures of the carers is a great idea, and I'll make sure to pass that along.

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Review of
Right at Home (North Somerset)
from K H (Client) published on 29 October 2024

Submitted via Website • Report

Overall Experience

I get along with all the Carers very well and it's a highlight of my day to see them.
My main Carer is over twice a week and we get along very well! She's extremely understanding of my abilities and also my struggles and thinks of potential issues I may face with my mobility before even I do! She's

definitely a highlight of my week and I always can't wait for the next visit!
I am able to access the community with her which gives me a great sense of freedom that I feared I wouldn't get back after my mobility declined.
We've built up a very strong helping relationship.
My carer is an absolute delight to be around and she has my full trust. She is efficient, caring, and overall just an amazing human being! I could not be happier with the care I receive from her and the other Carers.
As a whole, the company seems very understanding of my struggles. There's no attempt to tick boxes (or it doesn't show that way in reviews) which makes them a perfect person-centred approach to care.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you so much for this brilliant feedback for our amazing Care Team. And also for your kind words about the fact that we do not just "tick boxes". It is so wonderful to hear that you feel this way. This really means a lot to us, and I am so pleased that we have been able to support you in such positive and meaningful ways. Wishing you all the very very best.

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Review of
Right at Home (North Somerset)
from Andrew B (Son of Client) published on 28 October 2024

Submitted via Website • Report

Overall Experience

Right at Home have been amazing looking after my Mum. Although having to have someone in to care for a beloved parent is a hard choice, Right at Home has made it easy. They have been able to provide support when needed, advice when needed, and a friendly ear. They have made Mum feel like she has a friendly

ear coming around three times a day especially when she's suffering from Alzheimer's. It's a comfort knowing Mum has been looked after by people who care.
I'd have no hesitation in recommending their service.

Reply from Jasmine Frost, Care Manager at Right at Home (North Somerset)

Thank you so much for your heartfelt review! We're delighted to hear that Right at Home has been able to provide such compassionate support for your mum, especially during this challenging time.

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Review of
Right at Home (North Somerset)
from Tilly F (Granddaughter of Client) published on 23 October 2024

Submitted via Website • Report

Overall Experience

Right at Home have been a part of our family for 2 years now. Providing care to my elderly grandmother who has dementia. The care which is being provided is excellent. She has regular carers coming to visit which is very important for us as it means Nan receives consistency in her care. Carers and office

staff have treated the whole family with respect and always there to support us when needed. The carers are always finding new ways to support my nan. She is looked after so well. Thank you everyone at Right at Home.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for the feedback, we are glad you are enjoying the service.

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Review of
Right at Home (North Somerset)
from Ruth B (Client) published on 21 October 2024

Submitted via Website • Report

Overall Experience

I have got nothing but praise for your staff, they are always cheerful and will do anything you ask them to do. They would even walk the dog if I had one! One criticism - I would be very grateful if your office would ring me and tell me the time of my visit is changed, apart from that everything is

1st class.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for the great feedback, I am glad you are enjoying the service. We do our best to share changes and will continue to improve on this.

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Review of
Right at Home (North Somerset)
from Paul M (Son of Client) published on 2 September 2024

Submitted via Website • Report

Overall Experience

Staff are excellent, punctual and always willing to provide the level of care you would expect for a family member.
Unscheduled hospital appointments or admissions lead in most cases to paying for care that is cancelled.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you very much for taking the time to post this kind review. We are so pleased that you and your family have been pleased with our service. Thank you for your understanding in relation to our hospital admissions and cancellation policy. We really enjoy hearing from all our wonderful clients and their family members, so thank you for reaching out. Best wishes.

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Review of
Right at Home (North Somerset)
from K B (Partner of Client) published on 12 August 2024

Submitted via Website • Report

Overall Experience

Right at Home have provided regular short-period care for my partner who has Dementia. This on a mainly companionship basis to allow me to make personal appointments etc. with confidence that she will be safe while I'm out. They have been able to regularly provide the companionship of the same good

and confident carer covering the same hours each week. This has been important for the well-being of us both.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you so much for taking the time to feed this back to us. We are so pleased to hear about your positive experience with our service, and wonderful interactions with our carer. It has been an absolute pleasure to be able to help and support you and your partner. Thanks again, and wishing you all the very best.

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Review of
Right at Home (North Somerset)
from Susan W (Niece of Client) published on 8 August 2024

Submitted via Website • Report

Overall Experience

The care that my Aunt had from the Right at Home carers was very good. Everyone was very caring and went out of their way to help my Aunt who has dementia. They helped her both physically and mentally. My Aunt always loved to see them and said the carers really cheered her up.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you so much for your kind words and valuable feedback to our incredible team. This kind of feedback really means a lot to all of us! We really appreciate you taking the time to let us know how you and your aunt found our services. We wish you all the best for the future.

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Review of
Right at Home (North Somerset)
from Patricia P (Daughter of Client) published on 18 June 2024

Submitted via Website • Report

Overall Experience

Professional, caring and very friendly service provided by both management and caring staff. Communication has always been prompt and effective and they have been flexible and accommodating towards my mother's needs.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for great feedback, It is great to hear about such wonderful experiences for clients and their families. We are thrilled to be able to support people when they need it.

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Review of
Right at Home (North Somerset)
from J R (Daughter-in-law of Client) published on 18 June 2024

Submitted via Website • Report

Overall Experience

From the initial contact, the company has treated the whole family with respect and listened to our situation, and from then on have provided wonderful care for Mother-in-law. The carers took their time to get to know her and nothing appeared too much trouble.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for taking the time to feed this back to us. We are so pleased to hear that you are enjoying and making the most of our service and that it is going so well for you all.

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Review of
Right at Home (North Somerset)
from Charlee B (Granddaughter of Client) published on 9 April 2024

Submitted via Website • Report

Overall Experience

They came out the next day to assess my Nan and started care straight away, very good and very reliable. They are such a lovely team, all very nice and friendly but my nan does have a favourite.
If you are looking for care this is the team to go with.
Thank you for everything you do.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for taking the time to feed this back to us. We always love to hear about our client's experiences and that our team are making such a positive impact on clients as well as their loved ones.

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Right at Home UK Locations in North Somerset (1)

Right at Home UK Reviews in North Somerset (58)

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