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Home Care Provider Owned by Right at Home UK in Bridgend

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9.9 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Right at Home UK in Bridgend

Only the locations & reviews in Bridgend for Right at Home UK are showing below.

View the details of all 80 locations (with 4247 reviews) owned by Right at Home UK

Right at Home UK Locations in Bridgend (1)

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1 Home Care Provider owned by Right at Home UK in Bridgend
Right at Home (Bridgend and Vale of Glamorgan)

Unit 3, Red Dragon Court, Bridgend Industrial Estate, South Road, Bridgend CF31 3PT 

9.8 70 reviews
"I am recovering from prostate surgery and I have been so grateful to the carers especially who have supported me me emotionally,…"   Read all 70 reviews

At Right at Home Bridgend and Vale of Glamorgan, staff understand that care must be as unique and bespoke as the people it supports. Staff are able to provide the highest quality home care to clients, that is achieved through committed staff who… Read more about Right at Home (Bridgend and Vale of Glamorgan)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £39.50 / hour
  • Live-in Care from £1,850 / week

Right at Home UK Reviews in Bridgend (70)

9.9

Right at Home UK has a Group Review Score of 9.9 (9.884) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Right at Home UK must have a Review Score.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from Colin Y (Client) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am recovering from prostate surgery and I have been so grateful to the carers especially who have supported me me emotionally, practically so well. I have appreciated the knowledge and experience of all the staff I have had contact with. Thank you.
Reply from Joe Guishard, Managing Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words, the care team have really enjoyed visiting and taking care of you too. I will be sure to pass on these positive comments to them too.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from Julia E (Daughter of Client) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Annie was very professional and supportive from the very first point of contact. Very responsive to questions and had a lovely rapport with my mother.
All sitters were fantastic and were able to put my mother at ease, and provided a very caring service.
At one point, I urgently needed 24/7 sitters
at very short notice and Right at Home responded efficiently and was able to start that care literally within hours. It felt like I had a Fairy Godmother!
Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Hi Julia, thank you so much for you kind comments and I am so glad Annie and our team were able to support and help mum, at short notice. I will be sure to pass this posiitve feedback on to all the team.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from C S (Daughter of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first contact with this agency in June, when I was searching for carers for my mother as a matter of urgency, to date, I have found all staff members to be quick to respond, very friendly, and professional in their dealings with me. They have also always been kind, careful and supportive in
their visits to my mother. Everyone involved with her care has been reliable, punctual and adaptable as our requirements have changed & this is all much appreciated by the entire family.
Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you so much for your kind words about the service and the carers, we will be sure to pass this on to everyone in the team.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from Elizabeth L (Daughter-in-law of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed discharge from hospital care for my father-in-law and the service was very helpful as the date of discharge was uncertain. The company has experienced managers who were able to assess him and to respond quickly and put services in place rapidly. There are a wide range of services available.
We had 7 days of live in care which helped to assess what was needed longer term. He is now having someone to cook for him three times a week and all the carers have been experienced and competent in their jobs, arrive on time and take good care of him. They are kind and helpful. With family living at a distance this help has enabled my father-in-law to keep his independence.
Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Hi Elizabeth, thank you for your kind words, i will be sure to pass your comments on to the care team too.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from T P (Daughter of Client) published on 3 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Overall poor live in care for respite, care was not what was promised. List of food left not made food wasted. Almost 3 weeks to get a response by management to investigate. Asked for them to come and meet with us to view evidence 3 occasions.
Reply from Holly Jones, Operations Director at Right at Home (Bridgend and Vale of Glamorgan)

We are sorry to hear your experience with Right at Home has not been positive, and we can assure you we take all complaints and concerns very seriously. Right at Home does not discourage complaints and seeks to use feedback for continuous improvement. Our priority will always be the safety and well-being of Clients. We do everything in our power to deliver the highest quality care to the people we support. If you would like to discuss any concerns with care needs, please contact the office. We look forward to the opportunity to improve the services we provide and hope to resolve any concerns relating to our service and employees.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from C M (Wife of Client) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Needed immediate care for both my husband (personal care) and help for myself as a crisis point, both having norovirus. Carers were so helpful ordering online supplies for my husband's toilet situation. All carers were so kind and helpful and arrived at the said time.
Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank for talking the time to leave us a review, we apricate it. We are so happy to hear that we were able to help yourself and your family during as crisis point. We will share your kind words with the carers.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from M M (Client) assisted by family/friend published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We both (husband and wife) needed immediate help as we were at a crisis point after contracting norovirus on holiday. We couldn't have managed without the help we received.
Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for taking the time to leave us a review, we are extremely happy to hear that we were able to help you both when you needed it! We will share your words with the team!

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from G B (Client) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints about my care; the girls are wonderful.
Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for taking the time to leave us a lovely review, we know the girls enjoy visiting you! We will make sure to share you kind words with the rest of the care staff.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from M T (Husband of Client) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has had care for 10 days so far and has been very pleased. Both the care given and the carers have been excellent. My wife has Alzheimer's and the carers have been so understanding, listening to her many stories of her younger days.
Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you do much for this lovely review, it is amazing to hear how the carers are interacting with with your wife.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from Alison F (Daughter of Client) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had Right at Home as a 90 year old who is registered Blind, suffers with COPD and a heart problem. Right at home came to meet us and started the next day. The carers that he has are absolutely amazing with him, he feels totally at ease with them and they are professional and nothing is too
much trouble for them.
Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words and I will be sure to pass your positive comments on to dads care team.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from Maureen S (Wife of Client) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been receiving care from Right at Home since 2024. The care they provide is wonderful. All the carers are so kind and helpful. They treat my husband with dignity and he loves to see them. They are friendly to him and put him at ease and make him laugh. It's not just one of them they are
all the same. I feel so thankful that we have them. They also suggest things for my husband and care about his health.
Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for taking the time to share this review with us. We are extremely happy to hear that your husband is getting along well with his care! We will make sure to pass this on the the team!

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from Stephen R (Partner of Client) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has been another good year having care for my wife from Right at Home. Everything has been consistent and when instances of change may happen communication from the office is always proactive. Each carer have been kind and positive.
Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for leaving the time and leaving us a review. We will ensure to pass you words over to both the office and community team!

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from B F (Client) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers. Find help help they give me are brilliant.
Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words, we will be sure to pass these comments on to your care team.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from Spencer F (Husband of Client) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers that have been have been totally fine.
Reply from Joe Guishard, Managing Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words and we will be sure to pass this on to our carers who attend.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from M T (Client) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very confident and supportive
Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words, I know the carers love coming to visit.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from D K (Son of Client) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been working closely with Right at Home for over a year now for my mother's twice-daily care. It is not an easy job to do but the individual carers show great compassion and understanding of a difficult situation and allow us, the family, to spend time as son and daughter rather than carer.
We cannot give enough praise to the staff involved in Mum's care and would not hesitate to recommend the service to others. Any minor problems that arose have been sorted quickly and efficiently between us.
Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words; I know our carers love visiting mum, as much as she enjoys seeing them.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from M H (Daughter-in-law of Client) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had Right at Home for my mother-in-law last year and the year before. They were absolutely brilliant, very attentive to her needs and compassionate. The only reason we changed is because she needed double care and they didn't have the capacity at the time. I would highly recommend them to anyone
looking for care.
Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Hi, thank you for your lovely comments. We loved looking after your mother in-law and were disappointed that we were unable to offer double handed care.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from Jean F (Client) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home has provided me with a straightforward, supportive and efficient level of care. Most importantly they have empowered me to grow in confidence over the last 6 months and enabled me to remain in my own home. My thanks go to all my carers for their kindness, competence, patience and encouragement.
Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for taking the time to leave us a great review! We are so glad our care team have been able to help you grow in confidence, whilst remaining in your own home. We will be sure to share your lovely comments with your care team too.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from E R (Client) published on 3 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are helpful and kind.
Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments and I know the carers enjoy visiting and spending time with you too.

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Review of

Right at Home (Bridgend and Vale of Glamorgan)

from Rosalie C (Client) published on 3 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my weekly carer and my weekend ones. They are very helpful and pleasant.
Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments, Rosalie, I know the carers love visiting you too.

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Awards / Recognitions (11)

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