I have been using Right at Home since my very elderly mother hit a crisis in Oct 2025. My mother is very anxious to stay in her own home and Right at Home have enabled us to achieve this. They offer, and deliver, a premium service:
1. All the carers in the team are lovely women: kind, sensitive and caring. My mother feels listened to and cared for - she enjoys them coming.
2. The carers arrive on time and leave on time.
3. The carers spend their time with my mother, working through a check list of tasks. However, should they have any spare time, they also use their initiative and will undertake additional tasks to keep the house running smoothly e.g. cleaning, taking Mum a walk, folding up and putting away the washing. They never cut her short or spend her time on their phones: other than to write up their reports, which I can access.
4. The carers are run by a kind manager who listens and responds to our needs and concerns.
5. I have felt loved and supported by the team.
Thankyou