Right at Home GF

My mother has been having a companionship visit once a week, for the past year. She has always been very independent but is now 90 and finds it hard to get out. The visits have been a huge success and Mum looks forward to her chat and walk with her lovely carer. I have been so impressed with the service, care and professionalism shown to us both.

The provider attends daily and arrives as scheduled. The staff are friendly, knowledgeable and aware of my mother's particular needs and interests. They always make a particular point to engage with my mother socially and she looks forward to their visits.

I have had three different members of the care staff. They have all been very willing, cheerful and helpful.

So pleased that both my parents received such wonderful personal care from the team in Farnham - the staff were all so lovely and patient and nothing was too much trouble. It give me peace of mind to know that they were visiting as I live over an hour away and could only visit once or twice a week - they did everything I would have done and always with a smile. If they was anything they were unsure about then they would contact me straight away.
Sadly my dad died recently and my mum later had to go into a care home as her physical needs and dementia became too severe to be managed at home. Really glad I found them and I would definitely recommend them.

The carer that visited mum every week gave her so much happiness and friendship and mum developed a very close bond with her. She looked forward to her visits eagerly and the admin staff were fabulous too. The companionship visits really brightened up mum's day and opened up her fast diminishing world and also gave me a break without having to worry.

Initially, we involved Right At Home on a basis of befriending and companionship, with a view to providing assistance to my wife with personal care. My wife had rejected assistance from myself so it was a tricky and sensitive situation.
The carer came in and gradually won over my wife's trust and now visits on a regular basis, this also gives me a break.
We envisage increasing care as necessary in the future.

Very good service and lovely care. Staff are very helpful, always tidy up. No complaints.

My mother needed additional support to remain at home on discharge from the hospital over 2 years ago. We chose Right at Home because we were impressed by their commitment to one-hour calls, and to shaping care around her individual needs. She has just moved to residential care due to increased support needs, but her experience of Right at Home Care Givers over the last 2 years was very good. Mum developed excellent relationships with the steady group of Care Givers who supported her, and we were all greatly impressed by their compassion, humanity, humour and commitment to accommodating mum's needs. The care and support she received were fundamental to her being able to maintain a level of independence in her own home. We were also appreciative of the efficiency of the office and admin staff, and the interest and commitment of the management to discussing ideas and concerns. More broadly, Right at Home seems to have a genuine commitment to the well-being of its clients.

A friendly, caring service, inspiring trust and companionship. Efficient and willing to help whatever the need. Staff (management) respond to queries where possible. I feel I have gained young friends - helpful and friendly. I admire their brave journeys through some awful weather! Courteous service from management completes the picture.

I find the helper we have to be very honest and helpful, only too pleased to help with any small job and always arrives on time. The company have other events later in the year which will be enjoyable meeting other people.

My discharge from the nursing home was delayed until carers could be arranged, However, when they were arranged, I came home and I couldn't have better carers who are absolutely excellent in personal care. They fill up the bird feeder, vacuum the carpets and help me to go to the town for my weekly shopping for myself and also a trip to Pets at Home to buy food for my cat and also for the wild birds.

Considerate and efficient care at all times.

We have been using the services of Right at Home since August 2016.
We found our first contact with the office to be very professional and they have since been very accommodating to any requests that we have made.
We are very happy with the high standard of care provided during the daily visits and we highly recommend the Right at Home team.

The care that has been given by all the staff we met from the Right at Home team was outstanding, from the management team though to carers who provided the actual support. At a time when we felt totally desperate, they helped us with a real understanding of our situation. I can not thank them enough.

The carers came for an hour each day to cook lunch and helped the client take the correct medicines, in the correct amount. They used their initiative but did not override the wishes of the client. They communicated well with the family of the client and any problems or concerns about the health of the client.
The carers' management were easily contactable and were aware of the minutiae of the client's case.

Right at Home have been caring for my mother for two hours each day since early 2014. The team is excellent and helps with dressing, breakfast and general help around the home. Always friendly courteous and willing to help, punctuality is good and communication effective. With one hour for each visit, there is time for some conversation.

I cannot praise highly enough the services of Right at Home. They have given mum great support, friendship, loyalty and kindness during the care service given by them. Unfortunately, she needed to go into nursing care but would have loved to have continued if it had been possible to keep her at home. Thank you so much for your advice and support shown to me too. It was invaluable.

My dealing with all the staff of Right At Home was exceptional at a time of my life when I was under terrible stress from caring for my very frail, often ill, 85 year old husband who also has dementia. I was in fact at my wits end. All the staff were caring, reliable and my husband accepted them all into our home. His main carer formed a genuine friendship with him, stimulating and encouraging him, escorting him on trips out (museum, garden centre) and creating a memory scrap book of their activities together. I could not have had better help and support.

Having had Right At Home now for 4 years looking after my mother-in-law, I can say without hesitation that the overall service and care has been exemplary. The carers have been very attentive and given excellent company to my mother-in-law at her time of need. She is now 98 and the time has come to move her into a home for 24 hour care, the Right at Home team gave her a new lease of life during their attendances. Well done to all concerned.

1 week live in respite - very happy with the care, my mother appeared happy and reassured after the care had finished, and as the daughter and carer I also was reassured that I could leave my mother in good hands.

Right at Home were able to provide help when I needed if for a limited period following hip replacement surgery. The help they provided was appropriate and professional and they all helped to make the whole procedure a positive experience and to provide my family with peace of mind. They work well as a team and communication is good and I was always informed if a care giver was going to be delayed.

My dads primary carer has struck up a lovely rapport with him. She treats him with dignity and respect at all times.

Since my husband came to the home from hospital in March 2015, I have been most grateful for the help of the carers from Right at Home. They have been most caring and kind. I would not have managed without them. To everyone of them I say thank you.

Our caregivers from Right at Home (Guildford and Farnham) are the most competent and pleasant young ladies. They give my husband the personable care in a business like manner while keeping it all light and happy. Their every help had given me the confidence to go forward, to what could be, for some time ahead. I am pleased to recommend Right at Home (Guildford and Farnham) their staff and caregivers most highly.

We are very pleased with the care my mother receives from Right At Home. We feel the fees are rather high.

I have five regular carers from Right At Home. All of these carers are very aware of my needs and go to great lengths to make sure my care is given with cheerfulness. Certainly my modesty and feelings are first and foremost in all they do. I consider myself very lucky having such kind and considerate people looking after me.

A great all round caring experience my mother loves the team from Right at Home, they are all part of our family now. Always with mums best interests in mind.

The team looking after my mother are excellent. The team members are efficient and compassionate. They are always willing to undertake additional tasks to help. Problems are few and far between. In such cases phone communication is always good, it has sometimes been unsettling for my mother when there are a lot of new faces and old ones disappear. We prefer it if regular daily timers can be maintained, mornings at 7:00 are very regular, but evenings less so.

The care my mother receives is excellent. We have been with the agency since April 2015 and have had great support. The carers are compassionate and treat my mother with dignity. The only small criticism is they only do hour slots and it is slightly expensive. Having said that the carers earn their money.

Very caring and capable team that have provided warm home support and friendship over a number of years to my father, allowing him to remain in independent living through to the age of 90. Consistently lots of laughter, rapport and empathy mixed together with the practical support reflecting both their ethos and quality staff. Very good at communicating with and working in close partnership with the family and other care organisations as one team. Highly recommend them to others looking for support for their friends and relatives.