Right at Home Guildford & Farnham

Alastair realised back in 2012 that homecare was a very rewarding way to work within his local community and was successful in joining the growing team of Right at Home local owners/operators.

"My role has changed significantly since I started the business in 2012, Alastair explains. "From being involved in every activity of the business to now having an amazing team that does all the hard work. I am still involved in defining our strategic plans, overseeing the values and culture of our business and leading the senior team."

"Although it is great to receive amazing feedback from our clients, I think the most rewarding part of my job is to support team members to fulfil their potential and grow their careers at Right at Home."

Alastair described working at Right at Home as rewarding, varied, and safe.

Rhys joined the Right at Home team in 2021 as Head of Finance & Business Development, after realising the difference Homecare can make to individuals. Rhys' job allows him to "oversee all finance-related activities and ensure the business is building partnerships with local authorities, communities and businesses in the local area." Since then, in the summer of 2025, Rhys got a promotion to Deputy Manager Director!

"Completing business-wide financial processes from KPIs to payroll to management accounts. There is nothing more satisfying than implementing a new process and seeing how that affects business performance. "

Can you share a bit about your background and what you did prior to joining Right at Home?

Before joining Right at Home I worked in the promotional merchandise industry. Anything you could brand, we would print. We operated as a global solution meaning I had the pleasure of working on US, Europe and Asia timezones. I've always worked in finance ever since leaving sixth form and have a real passion for understanding how everything works from the economy to budgeting.

What inspired you to join Right at Home?

Knowing what this industry gives back was key to my decision. Having close relatives worked in this sector I knew exactly what feeling you get when leaving and going home. That feeling of a job well done. Of really making a difference to someone. I say it to everyone I come across, certainly ex-employees from my time in the City. This role is incredibly rewarding, and I wouldn't change it for the world.

What does a typical day look like for you?

I'm always looking ahead. Strategically thinking about ways to grow the organisation and improve processes to increase efficiency. I spend time catching up with the CareGivers to discuss pensions, holiday pots or budgeting. From a client's perspective, I make sure that they continue having the best quality homecare that puts our name on the map.

Can you share a memorable moment or achievement that you have experienced as a caregiver?

I assisted a client with an old printer they had. When I say old, I mean 22+ years old. Not the kind of printer you can pick up from your local Currys or Argos. Both myself and the branch in question made it our mission to get this individual printing again (as they make the most wonderful cards that EVERYONE enjoys). We sourced the printer on eBay. Negotiated a price. Received the item and made sure this was all setup for them to start using straight away. Its still going to this day! The way I can tell is because everyone in the office has received a Christmas card!

What’s your hidden talent that (until now) most people don’t know about?

I can speak Spanish. I used to be fluent after spending 5 years of my childhood living in Tenerife.

What’s your favourite thing about working with your colleagues?

We are all just so, so different. In my previous role, it was very sales-driven and sales-based, meaning we had one mould of person. Here it is completely different. I think everyone here has done care in the past, and I love just how enthusiastically they speak about the sector. It's infectious!

Claire’s return to college and her desire to ‘give something back’ were the key motivations that kick-started her career in care. Today, Claire oversees the compliance across all four of our territories. Claire’s role is vital in ensuring that Right at Home delivers the highest standards for everyone involved - our clients, caregivers, and employees. Her dedication to this is truly inspiring.

Can you share a bit about your background and what you did before joining Right at Home?

I am a proud mother of four and someone who values lifelong learning. After taking time to focus on my family, I returned to my studies as a mature student, which led to my degree in social work. Following that, I worked for a charity for several years, where I was able to make a meaningful impact by supporting unpaid carers and families.

What motivated you to pursue a career in caregiving?

My caregiving journey has been shaped by a lot of personal experiences and life events. Supporting my elderly grandmother as she aged was a big part of it - it showed me how much of a difference a little care and compassion can make. As a mother of four, I’ve always been in the role of looking after others, and when I went back to school to study social work, it gave me a deeper understanding of how to support people in meaningful ways.

What inspired you to join Right at Home?

Their commitment to providing truly person-centred care. Right at Home focuses on quality care by offering hourly visits. This means we have the time to build real connections and provide the support people need without feeling rushed.

What does a typical day look like for you?

A typical day for me starts with checking my emails and completing any necessary admin tasks. I often visit other offices to make sure everything is on track and offer support as needed. No two days are exactly the same, but that’s part of what makes it so rewarding.

What do you enjoy or find most rewarding about your role?

What I enjoy most about my role is visiting the clients and seeing firsthand the difference our carers make in their lives and the impact they have on their well-being. I love listening to the carers and hearing their stories about going the extra mile, it’s a privilege to be part of a team that genuinely cares about making a difference.

What’s your favourite way to unwind after work?

Crocheting

What’s the best piece of advice you have ever received?

Treat people how you’d want your loved ones to be treated.

What’s the most interesting thing you have learnt in the past month?

Your brain isn't fully formed until age 25!

Liz leads both Marketing and Recruitment, bringing a wealth of experience to the table. Since joining Right at Home a few years ago, she has become a valued member of the leadership team and an incredible asset to the company. Liz is actively involved in the community, whether at recruitment fairs, organising events at HQ, or participating in local community gatherings to promote Right at Home and represent the company with a friendly face. Her dedication never goes unnoticed, and she is truly the glue that holds her team together.

Can you share a bit about your background and what you did before joining Right at Home?

I have worked in a marketing role for 20 years, the majority of which was in the promotional merchandise industry. Before this, I was at university studying Art History!

What inspired you to join Right at Home?

I loved the Right at Home company values, which are strongly aligned with my own and that it is a growing company which genuinely wants to do good things for people, whether it is the clients, their families or the carers!

What does a typical day look like for you?

I feel like there is no typical day for me! My role is so varied, which I love!! I can be doing anything from working with my team on recruitment or marketing strategies to making calls to carers to check in on their well-being. I work a lot on our internal and external communications and generally aim to make Right at Home the best place to work for everyone!

What do you enjoy or find most rewarding about your role?

All of it. I love my team, and I love seeing carers and clients, and when they are happy, I am happy.

Do you have any pets? If so, what?

My cat - Little Boots
What’s the best piece of advice you have ever received?
Find what makes you happy and do more of it.

Adriana made a significant career change when she became a carer. She initially joined as a CareGiver, where her outstanding hard work, recognised by everyone, led to her promotion to Guilford's Registered Manager. No one deserved it more.

"As a registered manager, I am responsible for overseeing home care services provided to clients in their own homes. Key responsibilities include: supervising and supporting caregivers, and performance management to ensure high-quality service is delivered." Adriana then highlights that she "ensures the services comply with regulatory standards and requirements, maintaining accurate records, and preparing for inspections"

For Adriana, the most fulfilling aspect of her job is "making a difference" and "knowing that our efforts help clients maintain their independence and live comfortably at home. She explains, enabling them to achieve their goals is both powerful and motivating.

When reflecting on her amazing 10 years of working for Right at Home, Adriana describes it as rewarding, heartwarming, and empowering.

Vicky has been with Right at Home since 2020, and during this time, she has become a valued team member, consistently putting the team and her work before herself.

"As the care coordinator and care supervisor, I schedule the visits for the clients and carers. I liaise with clients and their families, from initial inquiry and throughout their time with us." Vicky continues to explain that she also "carries out reviews and helps to keep support plans up to date, making sure clients get the very best care from our team. I support the team daily, always on hand if they need help."

Vicky explains that "being a part of the team is very fulfilling. All working together to make sure everyone has the very best experience with Right at Home."

She highlights Right at Home in the following three words: fun, satisfying, and inspiring

Eve’s return to the care industry in the winter of 2024 led her to the role of Live-In Care Coordinator, where she has naturally flourished; her journey with Right at Home began in 2018 when she joined as a CareGiver. After a small break, Eve returned to join the office team, embracing the opportunity to continue giving back while overseeing the Live-In CareGivers. With her firsthand experience as a CareGiver and her compassion, there is truly no one better suited for this role.

Please provide a summary of what you do in your job role:

As a Live-In care coordinator, I schedule visits for our Live-In clients and carers. Carry out reviews with clients and their families to ensure we are providing them with the relevant care, and I update support plans to echo this. Carers are carefully selected for their clients so we have a good match of personalities and preferences.

Why are you passionate about working for Right at Home?
Working for Right at Home stems from a deep desire to make a positive impact on our clients' lives. The dynamic nature of care, where every day brings new challenges and opportunities for growth, can be inspiring.

What aspect of your job do you find most fulfilling?
Driven by empathy, a sense of responsibility and a commitment to improving the well-being of others, working in care offers both personal satisfaction and a chance to contribute meaningfully to the community.

Using three words, how would you describe working for Right at Home?
Fulfilling, Supportive, Fun

We're thrilled to welcome Tiffany to the office support team! She joined us in the autumn of 2025, bringing a fantastic 16 years of experience in the care field. She's worked in everything from domiciliary and clinical care to mental health, learning disabilities, and dementia care.

You might be surprised to learn that Tiffany's career in care started completely by accident. She took a cleaning job, but found herself naturally gravitating toward caring for the residents. That's when she discovered her passion, and now she can't imagine doing anything else.

What inspired you to join Right at Home?

'I originally wanted to join the right at home Mid Cheshire branch before joining the race team, but due to moving, I did not continue with the application. I was thrilled to apply for the role at Farnham.'

What does a typical day look like for you?

'Monday to Friday 9 - 5 with my amazing team.'

What do you enjoy or find most rewarding about your role?

'Being able to fine-tune the little details that can make someone's day.'

Can you share a memorable moment or achievement that you have experienced as a caregiver?

'I was sent to a ward to assist with a one-on-one dementia patient, who was disoriented and wasn't aware of where she was or who any of the staff were. When she saw me, she thought I was someone she remembered from her past memories, and I was able to settle her to the point she fell asleep holding my hand for over 4 hours. I did not leave until the end of my shift, and luckily, the family had arrived whom she remembered. It was a small achievement, but one that has never left me. That little bit of compassion went a long way for her.'

What are your interests or hobbies outside of work?

'Home life - weekends consist of walking, gardening, and anything motorbikes.'

Do you have any pets? If so, what?

'None at the moment, but looking at possibly a King Charles Cavalier.'

What’s your favourite way to unwind after work?

'Hot bath, cooking and getting my home organised.'

What’s the best piece of advice you have ever received?

'Everything happens for a reason.'

What’s the most interesting thing you have learnt in the past month?

'How to change the clutch on a Honda NSF 250 with Grand-Prix Frame.'

Kelly has demonstrated many years of dedication to Right at Home since joining in 2016. She is a much-loved team member and an inspiration for both her work ethic and loyalty.

As a Senior Care Coordinator, Kelly is "responsible for ensuring that all schedules for all areas go out in a timely manner, overseeing the coordinators for all areas to ensure that every area is working the same way, having weekly meetings with all the coordinators." Kelly adds that she is "responsible for ensuring that all new care enquiries are called and the information is uploaded and assessments are booked." Additionally, Kelly keeps the management team informed by sending various reports and analytical information each week.

For Kelly, "building the relationships with the carers, clients and families" is what she finds most fulfilling.

Being a part of the Right at Home team for Kelly is: Rewarding, challenging, and supportive!

Anya first joined the Right at Home family in Autumn 2023, taking on her very first role as a Carer at just 18 years old. For about a year, she made a difference every day, providing person-centred care to her clients.

Anya briefly explored a different career path as an Activities Coordinator, but she soon realised she missed the fulfilment of being a Carer and the Right at Home team. Luckily for us, she rejoined Right at Home, excited to reconnect with her wonderful clients. Less than two months after her return, the perfect opportunity arose! Anya was promoted to Care Coordinator for the Guildford team; with her firsthand experience as a Carer, who better for the role!

What motivated you to pursue a career in caregiving?

"I’ve always had a natural instinct to help others, and I’m definitely drawn to roles where I can genuinely make a difference in someone’s daily life. My family always encouraged me to try a career in care. Caregiving allows me to build meaningful connections, offer companionship and provide support to people when they need it most. It’s incredibly rewarding to know that even the small things I do can have a big impact on someone’s well-being and quality of life!"

What inspired you to join Right at Home?

"What drew me to Right at Home initially definitely and what brought me back is the company’s commitment to promoting independence for clients and their values. From day one, I have felt valued and supported as a team member and this allows me to do my job confidently and gives me so much motivation to push and be the best I can possibly be. The high standards we have as a company and genuine care for both clients and carers really stood out to me, and I knew it was a place where I could grow and thrive in my career."

What does a typical day look like for you?

"A typical day for me starts with checking my rota and preparing for my visits. Each visit is unique, and every one needs something different, but I often support clients with personal care, medication and mobility. However, my most important thing is companionship. I will always make time to chat and emotionally connect with clients and their families, which is just as important as the practical side. I keep notes updated, communicate with the office if needed and always aim to leave each visit knowing the client feels cared for and respected. If I can make them smile even once, I will leave feeling good. I am still new to my role as a coordinator, but solving problems and offering support and communication with our amazing team and clients is something I am familiar with and excited to continue doing."

Can you share a memorable moment or achievement?

"One memorable moment was supporting a client with dementia who rarely engaged with anyone. Over time, I built a strong connection with her, and one day she surprised everyone by recognising me and giving me a hug when I arrived. It was such a small moment, but for me it meant the world and reminded me how powerful consistent compassionate care can be. We enjoy every visit together now, and it makes me so proud that we were able to break through that barrier and have her feel comfortable and safe. The difference in her has been amazing to watch."

What are your interests or hobbies outside of work?

"Outside of work, I love spending quality time with my family and my lovely boyfriend. We enjoy going for walks and exploring new places together. Living in the countryside means we get to unwind in the garden or relax in the hot tub, it’s the perfect way to switch off. One of my favourite ways to relax is curling up on the sofa with my dogs, watching a good TV show, and enjoying the little moments with the people I care about most. I truly believe it’s the small things in life that make a big difference. Having these hobbies helps me stay balanced and brings even more positive energy into my work."

Do you have any pets? If so, what?

"I have 2 miniature dachshunds, they are my world. We also have 2 rescue dogs, one of which has 3 legs! And we have a beautiful horse."

What’s your hidden talent that (until now) most people don’t know about?

"I'd say my hidden talent is remembering the tiniest details. whether it’s how you like your biscuits arranged or your favourite radio station, I love making people feel seen and remembered."

If you were stranded on a desert island, which three items would you want to have with you and why?

1. My dog Winnie. because who wouldn’t want their best little friend for company and cuddles?
2. A Kindle loaded with books, so I’d never get bored (I am hopeless at telling people I’m going to start reading more and never doing it!).
3. A never-ending snack stash. This may not be realistic, but being stranded sounds stressful, and snacks make everything better.

Kirsten joined Right at Home in 2023 as a Care Administrator, where she brought with her two years of experience as a CareGiver herself - who better for the job! Her hard work and positive impact on the company quickly led her to a well-deserved promotion as our Finance & Enquiry Executive. Kirsten is now the first point of contact that any of our potential clients engage with, and she is more than happy to answer any questions. She always goes above and beyond!

What inspired you to join Right at Home?

"I was inspired to join Right at Home because of its strong reputation for delivering high-quality, person-centred care. After gaining hands-on experience in caregiving and working my way into office roles, I wanted to be part of an organisation that truly values both its clients and staff. Right at Home stood out to me because of its supportive culture, commitment to professional growth, and focus on making a real difference in people’s everyday lives. I felt it was a place where I could continue to grow, contribute meaningfully, and be part of a team that genuinely cares."

What does a typical day look like for you?

"A typical day for me involves handling enquiries from potential clients and their loved ones, providing them with information about our services and helping them feel supported from the very first contact. I also assist the Finance Manager with various financial tasks, including processing invoices, chasing outstanding payments, and supporting payroll. In addition to that, I help with general office administration and ensure that both our clients and care team receive the support they need to keep everything running smoothly. It’s a varied role, and I really enjoy the balance of people-focused work and behind-the-scenes responsibilities."

What do you enjoy or find most rewarding about your role?

"What I enjoy most about my role is knowing that I’m helping to make a positive difference in people's lives, even if I’m not providing direct care. Whether it’s supporting a family through the first steps of arranging care, or ensuring that finances and payroll run smoothly behind the scenes. I find it especially rewarding when I can reassure potential clients and their loved ones during those first, often emotional, conversations."

What's your favourite way to unwind?

"My favourite way to unwind after work is to enjoy some quiet time, either by watching a good film or going for a walk to clear my head. I find it really helps me switch off from the day and recharge. Sometimes, I’ll catch up with family or friends, which always lifts my mood and helps me feel refreshed for the next day."

What’s your favourite thing about working with your colleagues?

"My favourite thing about working with my colleagues is the supportive and collaborative environment we have. Everyone is willing to help each other out, share ideas, and work together to solve problems."

If you were stranded on a desert island, which three items would you want to have with you and why?

"1: Tent 2: Lighter 3: Sun Cream"

Hayleigh has been in the care sector for over 15 years. She started as a carer and fell in love with it on her first day! Due to her astonishing work ethic, she was promoted to a care manager, which led her to her current role of Recruitment Executive.

Being the Recruitment Executive for Right at Home, Hayley's job consists of "managing all UK-based recruitment over all four offices and live-in." She is also "responsible for the onboarding, safe recruiting, probation sign off, initial calls to applicants applying for jobs, filtering and sorting of applicants. Working with colleges and job centres, attending recruitment fairs, job Posting on various platforms, and liaising with all applicants coming through on all platforms."

Hayley states that the most fulfilling element of her job is that she " loves to see people flourish within their roles throughout the business."

Right at Home to Hayleigh is: compassionate, supportive, and amazing!

Carrie initially joined her career in Care as a compassionate CareGiver, and she then flourished into a Recruitment, Marketing, & Onboarding Executive for Right at Home. With years of experience within the sector, she is the perfect fit for being the Recruitment, Marketing, & Onboarding Executive, which she helps ease new CareGivers when they first join.

Carrie explains that her "role varies" but she would say that she "supports the Recruitment and Marketing team by putting out Job ads according to the needs of each territory, onboarding caregivers into their new role and seeing them through their probation periods." Carrie also "looks after all the caregivers who are part of our sponsorship team" and is tasked with sending out the Gem wards.

For Carrie, the most fulfilling element of her job is "sending out the Gems awards. I know it sounds silly, but reading what amazing things our caregivers do always makes me proud of them."

A fun and flexible environment is how Carrie describes working for Right at Home.

Hayley joined the Right at Home team in 2020 as our wonderful Trainer, following several years of experience as a Caregiver.

"My role is to train new candidates and current carers in face-to-face training, ensuring all team members are fully equipped to provide outstanding person-centred care, feel confident in what they are doing and are given access to further training opportunities through diplomas and specialised training." Additionally, Hayley delivers "Love to Move" seated exercises in the community and runs the Farnham Sunflower cafe.

Hayley describes "being able to share" her "enthusiasm for delivering excellent person-centred care" through her training as the most fulfilling aspect of her job.

When reflecting on her experience working at Right at Home, she associates it with three words: rewarding, progressive, and teamwork.

Ella joined Right at Home in 2024 after completing a Digital Marketing Apprenticeship, during which she achieved a distinction as her final grade. She saw joining Right at Home as the next step in her career and as an exciting new challenge.

"In my role at Right at Home, I have the opportunity to create all digital marketing content, enhancing our online presence and showcasing our commitment to quality care to both new and existing clients." Ella goes on to say that her " work provides a mixture of both recruitment and client acquisition posts." She "oversees the auditing and updating of all four websites, manages content across social media platforms, writes blog posts, and much more."

"The most fulfilling element is knowing that the content has reached someone in need."

Ella highlights working for Right at Home as satisfying, fun, and rewarding.

A little bit about Ciara:

Ciara has been passionate about care from a young age, beginning her career in the sector at just 18 - she worked in a residential home for seven years, dedicating herself to supporting the elderly, before stopping to have her firstborn. Ciara’s passion for helping others stems from her childhood, during which she cared for her Nan. Reflecting her commitment to putting others first, Ciara joined Right at Home in 2020 and has flourished ever since - her hard work and dedication were recognised when she achieved a distinction in her Level 3 qualification, earning her the Apprenticeship of the Year award!

What inspired you to join Right at Home?

I wanted to come back into care when my children went to school full-time. I wanted to work for Right at Home as they offered flexible hours to work around my children, and they also offered great opportunities to further my career. I have achieved this in my 4 years with Right at Home.

What does a typical day look like for you?

Supporting care through their care calls, evidencing the care visit against the care certificate and making sure it's documented accordingly. Transferring all relevant information to carers' files. Booking in carers for their next support/observation visit.

What do you enjoy or find most rewarding about your role?

I really enjoy supporting carers through their probation process, watching carers with no experience develop into really great carers, makes me feel rewarded as I have supported them through their learning process.

What’s your favourite thing about working with your colleagues?

I feel supported by the team, and I find my work enjoyable due to the people I work with.

What are your interests or hobbies outside of work?

My favourite hobby is watching my 2 boys play football. I am very family-oriented, so I like to catch up with my family regularly. I also really enjoy crime documentaries/films

What’s your hidden talent that (until now) most people don’t know about?

I used to be a ballroom and Latin dancer from the age of 3 to 18

Jenny joined the Right at Home team in the summer of 2024 as our first-ever Community Relations Manager - a friendly face and advocate in the community. As Right at Home continues to grow, Jenny has been a key addition to our team. With her extensive relationships and networking experience, she has successfully leveraged her connections to raise awareness of Right at Home and highlight the positive impact homecare has in local communities. Always smiling and approachable, Jenny is happy to answer any questions you may have if you see her out and about; she’ll also have plenty of leaflets and information to help you learn more about our services!

Please provide a summary of what you do in your job role:
As a community relationships manager, I have an external focus, looking at making good connections with people, organisations and charities in our local areas and talking to them about what we offer.

Why are you passionate about working for Right at Home?
The answer is that we are looking after people who need our help, and we ourselves are a great supportive team.

What aspect of your job do you find most fulfilling?
Meeting new people and building sustainable relationships

Using three words, how would you describe working for Right at Home?
Happy Productive Meaningful