Right at Home - Camberley, Ascot & Woking

Bridge Road Innovation Centre, Bridge Road, Camberley GU15 2QR

Right at Home - Camberley, Ascot & Woking
Right at Home - Camberley, Ascot & Woking
Right at Home - Camberley, Ascot & Woking

Right at Home delivers high quality home care to elderly and disabled adults in order to help them remain independent in their own homes, and provide peace of mind for their families - whether it be just a little help that's needed around the house, some companionship, a meal to be prepared, or perhaps help with bathing or dressing.

Right at Home carefully select CareGivers for their compassion and empathy, taking on people with the most caring nature and then training them to the highest standards. Continuity of care is extremely important through unrushed, minimum one hour visits built around a client’s individual needs. CareGivers are introduced to each client, and meaningful and lasting relationships are as important as performing the necessary tasks.

Group : Right at Home UK

Person in charge: Michelle Whittle (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Right at Home - Camberley, Ascot & Woking: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Right at Home - Camberley, Ascot & Woking has a Review Score of 9.9 (9.926)

The Review Score of 9.9 (maximum of 10) for Right at Home - Camberley, Ascot & Woking is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Right at Home - Camberley, Ascot & Woking in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.926 for Right at Home - Camberley, Ascot & Woking is calculated as follows: ( (90 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 95 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Right at Home - Camberley, Ascot & Woking is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home - Camberley, Ascot & Woking?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home - Camberley, Ascot & Woking

  • Daughter-in-law of Client/Service User
    5
  • Client / Service User
    4
  • Son of Client/Service User
    3
  • Daughter of Client/Service User
    2
  • Husband of Client/Service User
    1
  • more

I have been really pleased with the help I have received from Right at Home. I have a small number of carers who I have got to know (and they have got to know me) extremely well, and I trust them implicitly. They know my needs and are always so kind and thoughtful. The office staff are always extremely polite and helpful and are very good at keeping me informed. I would recommend this company without hesitation.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

What a lovely set of girls, they cared for me very well. Some of them were better than others. Some of them went out of their way to find things to do to help, others only did the minimum. All were very pleasant and punctual.
I wasn't always told of the time or who was scheduled.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Satisfactory

The care and support both Mum and I received were always of the highest quality. The carers were very attentive and there was never a problem if someone at the agency was sick as cover was always provided.
The feedback from the staff if they felt Mum needed more help was very useful but equally the staff were happy to discuss any concerns I had about whether the level of care was correct. They reacted quickly if situations changed and I could not recommend the care and office staff more highly.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Bob Thornton, Managing Director at Right at Home - Camberley, Ascot & Woking responded to this review on 20 Apr 2017:

Many thanks for your review, Lesley. We wish your Mum all the very best in her new environment. Kind regards, Bob.

Mum started to deteriorate suddenly and we needed to get carers to visit her, give her lunch and help with some household chores - Right at Home were brilliant - local management who had personally been through what we were going through arranged a quick visit to meet mum and assess her needs and then introduced to the carer who mum took to immediately. She looked forward to her visits. On a couple of occasions we had to cancel visits at short notice and Right at Home were understanding - likewise when we needed ad hoc visits at short notice, Right at home delivered. Mum has moved on but still remembers her visits fondly and the local management has been helpful in advising on mum's next steps for care in a home. Thank you.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Bob Thornton, Managing Director at Right at Home - Camberley, Ascot & Woking responded to this review on 23 Feb 2017:

Thank you very much, Gary, for your kind words, and I'm very pleased we were able to help your mum for the time we did. I wish your mum well in her next steps, hope everything goes well. Kind regards, Bob and Michelle.

Great service, professional staff but most importantly they care and show that they care about their work.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Bob Thornton, Managing Director at Right at Home - Camberley, Ascot & Woking responded to this review on 27 Jan 2017:

Many thanks for your review, much appreciated. I'm really pleased to hear your parents are pleased with the quality of service of our team.

Thank you for the outstanding care provided by the Camberley team. Your carers are exceptional. Your carers demonstrated high levels of care for my father, support for the whole family and a faultless service. They treated my father with respect and maintained his dignity at all times. I really cannot praise your team enough and thank them all for making the last months brighter for us all. Their care and compassion will never be forgotten. Your team are a credit to the profession.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Don't Know

Bob Thornton, Managing Director at Right at Home - Camberley, Ascot & Woking responded to this review on 14 Nov 2016:

Thank you so much for your kind words, it makes me incredibly proud to hear how our CareGivers supported your father and brightened the last few months. I will pass on your comments and thanks to the team.

Really happy with the care and attention given to Mum. She requires a lot of help and despite her age and fragility is quite discerning and particular. They are reliable and kind to her and helpful with her needs. I know she is safe in their hands and happy with the conversation that goes with the care. It's like having and extension to the family.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Bob Thornton, Managing Director at Right at Home - Camberley, Ascot & Woking responded to this review on 15 Aug 2016:

Dear Jenny, Thank you for your review, it's lovely to know that your mother-in-law feels safe and happy in our CareGivers hands. Kind regards, Bob

From the outset, we were very impressed with the Right At Home team. They spent time with my father-in-law to ensure they matched the right person to him. The carer that came in was excellent and my father-in-law looked forward to her daily visits.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Bob Thornton, Managing Director at Right at Home - Camberley, Ascot & Woking responded to this review on 29 Jul 2016:

Thank you April for your review, I'm very pleased to hear that our Caregiver was so well matched with your father-in-law. Kind regards, Bob

My experience with Right at Home is first class. My carers are professional, caring and very punctual, they are all a breath of fresh air.
The managers in the office always deal with changes immediately, no hesitation. The company is professional; I have used many agencies in my house over the year, Right at Home is truly the best.

Thank you Right at Home.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Bob Thornton, Managing Director at Right at Home - Camberley, Ascot & Woking responded to this review on 28 Jun 2016:

Thank you Chris for your review and kind words on behalf of your mum, I'm really pleased you feel that our CareGivers are providing such a caring and professional service. Kind regards, Bob

Very prompt bearing in mind the horrendous traffic jams in the area in the morning. On arrival they present happy and professional ability that gives us confidence and starts our day in a way that we are grateful for. We recommend the service highly.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Bob Thornton, Managing Director at Right at Home - Camberley, Ascot & Woking responded to this review on 07 Jun 2016:

Dear Alan, thank you very much for your kind words and your excellent review, we really appreciate it. I'm pleased to hear that our CareGivers are starting your day so well. Kind regards, Bob

My mother- in- law’s care from Right at Home has been excellent. She has a small number of carers who have got to know her really well and make her feel safe and secure. The Right at Home office staff are always very friendly and efficient.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have been very happy with the support provided by the Right at Home team. They have been extremely professional from the outset and we are extremely satisfied. It gives me peace of mind to know that we're leaving mum in good hands.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Right at Home have been a really great agency to deal with. We have a small number of carers who we've built a great rapport with and if ever I ask anything they do it without hesitation. It's made a real difference to my quality of life because it gives me a respite. I wouldn't hesitate to highly recommend this agency, they have been a delight to work with.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Right at Home Camberley provides excellent care. Mum's girls and were kind and supportive. They clearly got to know Mum well and I know they were really fond of her. They learnt that Mum loves to laugh and their friendship with her led to much shared humour. They never forgot that it was Mum's home and always consulted her about what she would like to eat, what shopping or housework she would like done. Having consistent carers also meant that any signs of illness were quickly noticed and appropriate action taken. Personal care was given sensitively and respectfully.

Through every contact, management and senior staff demonstrated a clear understanding of the elderly and their needs, as they go through challenging experiences, such as poor health and confusion. Criteria for selecting carers and staff are well thought out. Family were kept well informed and given warm support. I would gladly recommend Right at Home to anyone needing care at home for a loved one.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I'm really happy with the support provided by Right at Home so much better than previous agencies I've used (no comparison). They have a really good team of carers who i know and trust and they help make my life a lot happier.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am absolutely delighted with the care I receive from Right At Home. My carers often go out of their way for me and I don't know what I'd do without them. I would highly recommend, they do an excellent job.

How likely would you be to recommend Right at Home - Camberley, Ascot & Woking? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

April 2016

Top 10 Home Care Groups 2016

Recipient: Right at Home UK

Date: Friday 01 Apr 2016

more details

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