Right At Home (Twickenham to Weybridge)

5 Bushy Park Mews, 53 High Street, Hampton TW12 1ND

Right At Home (Twickenham to Weybridge)
Right At Home (Twickenham to Weybridge)
Right At Home (Twickenham to Weybridge)

Right At Home (Twickenham to Weybridge) offers tailored care services to adults and older people across the Elmbridge, Spelthorne, Kingston and Richmond areas.

The company ethos has two guiding principles;

Firstly, every client is recognized as a unique individual with a right to enjoy the best possible quality of life. Care services provided by Right At Home are carefully designed to always achieve the quality outcomes desired by the client.

Secondly, Right At Home care specialists enjoy market-leading pay, benefits and training, creating a work environment that allows compassion, warmth and professionalism to flourish in every client visit.

Group : Right at Home UK

Person in charge: Michelle Apostol (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Staff Languages (other than English): Gujarati, Romanian, Russian

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands

Latest Care Quality Commission* Report on Right At Home (Twickenham to Weybridge): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9 Right At Home (Twickenham to Weybridge) has a Review Score of 9 (8.952)

The Review Score of 9 (maximum of 10) for Right At Home (Twickenham to Weybridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Right At Home (Twickenham to Weybridge) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.952 for Right At Home (Twickenham to Weybridge) is calculated as follows: ( (40 Excellents x 5) + (2 Goods x 4) ) ÷ 42 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Right At Home (Twickenham to Weybridge) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right At Home (Twickenham to Weybridge)?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right At Home (Twickenham to Weybridge)

  • Daughter of Client/Service User
    5
  • Client / Service User
    1
  • Wife of Client/Service User
    1

My father received excellent service from care and office staff. Care staff have been friendly and treat my father individually in a compassionate manner. I could not imagine him getting the same level of care anywhere else. Any enquiries made from office staff had been very good. I get the information I need to understand or receive. Keep up the excellent service!

How likely would you be to recommend Right At Home (Twickenham to Weybridge)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Apostol, Managing Director at Right At Home (Twickenham to Weybridge) responded to this review on 18 Apr 2017:

Thank you Katrina for an excellent feedback. I hope that we can be of service to your dad again in the future.

A first class service from start to finish. This firm really knows the meaning of 'client focus/care' and translates it into action. Flexibility and concern to meet individual needs are hallmarks of their approach and they could not have been more accommodating. Carers genuinely caring - warm, empathetic, considerate, conscientious and helpful, nothing too much trouble. Management, too, were friendly and helpful. This has been a totally positive experience which I have no doubt helped me on the road to recovery.

How likely would you be to recommend Right At Home (Twickenham to Weybridge)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Apostol, Managing Director at Right At Home (Twickenham to Weybridge) responded to this review on 18 Apr 2017:

Thank you, for taking the time to provide us with a review. We love to get feedback on our services. It has been an absolute pleasure to get you onto the road to recovery. We take great care to provide a first class tailored service and it's great to hear that our efforts are really appreciated.

We first contacted Right At Home when our mother came out of the hospital and needed some additional care. Other agencies seemed to be very inflexible but from the start, Right At Home was willing to work around our needs and was extremely friendly and helpful. They came to my mother's house and chatted for a while about her requirements, taking into account that sometimes we would need very little care, and other times, more.
The Carers they have sent have been extremely kind, intelligent and gentle people who are willing to take my mother to hospital appointments, pick up prescriptions, do shopping, or just be at home with her preparing her dinner and helping her out as and when required with whatever she needs.

How likely would you be to recommend Right At Home (Twickenham to Weybridge)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Michelle, Managing Director at Right At Home (Twickenham to Weybridge) responded to this review on 13 Feb 2017:

Thank you Emily, we really appreciate you taking your time to give us a positive feedback.

We began using Right at Home after my Mum spotted an advert offering "companionship". I cannot fault the company. Everyone was polite and did what they promised to do. The girl who looked after Mum was always on time and always stayed for the full hour. She did stay longer on a couple of occasions when Mum was upset. We liked the fact that it was always the same person except when the regular one was on holiday. It meant that she could develop a good relationship with Mum. On a couple of days, we needed cover urgently and they provided it at very short notice. All the people we dealt with behaved in a professional manner. Mum's carer was lovely with her and could quickly lift Mums mood if she was down. Having dealt with a previous company who had much lower standards, we really appreciated their service. I would recommend anyone needing care for an elderly relative to use Right at Home. They are reliable and trustworthy.

How likely would you be to recommend Right At Home (Twickenham to Weybridge)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Apostol, Managing Director at Right At Home (Twickenham to Weybridge) responded to this review on 07 Nov 2016:

Dear Heather, Thank you very much for a lovely feedback. It was our pleasure to have had the opportunity to look after your mum. Best regards, Michelle

Care giver is amazing. Dad felt very happy when she was on duty. She never forgets anything that needed doing! Other carers- dad does not have the same confidence. They do not provide care to the standard required re: care of leg bag, skin, hydration. My dad's care giver is a credit to your company.

How likely would you be to recommend Right At Home (Twickenham to Weybridge)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Apostol, Director at Right At Home (Twickenham to Weybridge) responded to this review on 10 May 2016:

Thank you for your feedback Su. Much appreciated.

An excellent care agency. Reliable with caring staff prepared to go the extra mile. On time, a small team so all are known, proactive and caring. Thorough and thoughtful. Trustworthy.

How likely would you be to recommend Right At Home (Twickenham to Weybridge)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My husband has motor neurone disease diagnosed August 2015 and mass in pancreas cancer. We have been under the care of local hospice since August. Bad fall before Christmas resulted in hospital. Allowed home on continuing care package. We have Right At Home for night care 3 times a week. They are excellent, reliable, efficient, kind and gentle with my husband. They replaced the first night package who were incompetent to useless. (After 3 nights and refused to have them back) The manager from Right At Home visited the same day and put a carer in place for that night. They have been with us now since beginning of January.

How likely would you be to recommend Right At Home (Twickenham to Weybridge)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

April 2016

Top 10 Home Care Groups 2016

Recipient: Right at Home UK

Date: Friday 01 Apr 2016

more details

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