Right at Home (Weybridge & Richmond)

95 Green Street, Sunbury-on-Thames TW16 6RD
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9.9 40 Reviews
  • Right at Home (Weybridge & Richmond), Sunbury-on-Thames
Right At Home (Weybridge & Richmond) has a team of fantastic CareGivers and care professionals who you can trust to ensure your loved one lives independently and safely in the comfort of their own home. Both home care and live-in care services are provided across Sunbury, Ashford, Richmond, Twickenham, Elmbridge, Spelthorne and Kingston areas. Call today to find out more.

The team of caregivers are supported to go the extra mile to ensure that each client lives as full a life as possible. Their thorough training includes specific training on dementia care, this is something that they specialise in as they believe that getting the care right for someone living with dementia can make a dramatic difference, not only to the client but also their family.

To ensure the team have enough time to deliver the quality care and support that they are trained for, visits are a minimum of one hour. They also ensure that each client has consistency with regular caregivers who they get to know - they have a No Strangers Policy, meaning that any new caregiver is always introduced by someone the client has already met.

To find out more or for a free care needs assessment get in touch today.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Claire Skilton (Registered Manager)

Right at Home (Weybridge & Richmond) Reviews (40)

9.9

Right at Home (Weybridge & Richmond) has a Review Score of 9.9 (9.932) out of 10, based on 10 reviews in the last 2 years.
Over all time Right at Home (Weybridge & Richmond) has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home (Weybridge & Richmond)
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Total of 40, showing 21-40
Review from Chris G (Son of Client) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are very professional in their approach and thorough in their work responding to my Dad's changing needs through 2019. They are always bright and cheerful, talking to my Father respectfully and with affection. They are also able to respond to situations as they arise and communicating promptly
to myself, their Supervisor and other professionals as necessary.
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Review from Doreen S (Client) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Right at Home Twickenham is to be a good service. They have helped me so much after having major surgery. They always arrive on time, are very polite. I have been so pleased with their help, getting my meal ready, doing housework and having someone to chat with you. I look forward to
their visits. I would recommend them to friends and family.
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Review from John L (Friend of Client) published on 13 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very satisfied with the standard of all the carers who have been calling over the last 18 months or so.
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Review from Rosemary R (Niece of Client) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is so well cared for and the daily carers are lovely.
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Review from J G (Husband of Client) published on 11 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the usage to date, all dealings satisfactory. Arrivals on time, thorough attitude to work. Flexible approach.
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Review from Carol (Daughter of Client) published on 28 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had a stroke last year and the carers from Right At Home have been amazing. He is recovering slowly but it's thanks to the wonderful care he's received.
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Review from Jason G (Nephew of Client) published on 13 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt wanted to remain in her house for as long as possible and the carers from Right at Home enabled her to do so for far longer than any of us expected.
It was always the same 2 or 3 carers that looked after her and she liked the fact that there wasn’t a new face to get used to every other week.
They
all went above and beyond and it was as if she were being looked after by family.
Not only did they help to wash and dress her and give her her meals but they would always have a pile of washing either on or drying, and the house itself was a pleasure to walk into as it was always clean and tidy, something it had not been for a long time!
She had a number of unexpected trips to the hospital where we had to cancel care at the last minute but this never phased any of the staff and her main carer even visited her in hospital on her day off.
I would not hesitate to recommend Right at Home to anyone who is in need of any care services.
Thank you all.
Reply from Michelle Apostol at Right at Home (Weybridge & Richmond)

Thank you for your very positive review of our company and our care staff who went over and beyond their call of duty to make sure your aunt is well looked after.

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Review from Cathy B (Daughter of Client) published on 18 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right At Home has provided excellent home care to my Mother over the last three years. The consistency, experience and quality of carers has been first class and the genuine affection shown to her most heartening. The reassurance of knowing she was well looked after was invaluable plus the added benefit
and comfort of knowing this support, enabled her to remain in her own home for as long as was practical. The carers were conscientious and willing to resolve issues as they occurred. I also appreciated the regular contact with carers who would provide updates on my Mother's general well-being.
I will always be grateful for the personal care and genuine help given to my Mother and would happily recommend Right At Home to anyone considering using their services.
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Review from Nicola T (Daughter of Client) published on 19 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been extremely pleased with all the carers who have attended her. They have treated her with respect and met all her needs, she also enjoys the interaction as she loves a chat and getting to know people. It has taken the worry and pressure off the family too.
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Review from Jan (Daughter of Client) published on 11 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
You provided excellent care to our father, all of the carers treated him with respect plus they were friendly, helpful, prompt and supportive. Your admin team were always helpful, accepting that we regularly cancelled weekend visits when the family were visiting and going above and beyond to help when
we needed to reinstate visits due to the snow making it difficult to get to Dad's. We are really sorry that you don't cover the area that Dad has moved to. Thank you all so very much for everything from all of us.
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Review from Sophie C (Daughter of Client) published on 1 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was well cared for her needs by the staff and I had very good experience with the Admin staff. Everyone was helpful. Mum's needs increased and needed care home placement, we would've been happy to engage with them had she stayed within the limits of their caring requirements. Thank you so much!
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Review from Issey B (Friend of Client) published on 1 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is a client of yours and I would like to take this time to say that your staff are very reliable, knowledgeable and treats my neighbour friend with dignity. It is a comfort knowing that they truly do care about their client and the office team are very nice and approachable. Answers all the
question timely. I will highly recommend your company to others.
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Review from Nicki J (Daughter of Client) published on 24 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This agency took extreme care and sensitivity when caring for my elderly mother. They went out of their way to provide help in some difficult circumstances, were prompt with updates and information and did everything they could to assist our family. Thank you very much.
Reply from Michelle Apostol at Right at Home (Weybridge & Richmond)

Thank you Nicki for a wonderful review.

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Review from Katrina A (Daughter of Client) published on 18 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received excellent service from care and office staff. Care staff have been friendly and treat my father individually in a compassionate manner. I could not imagine him getting the same level of care anywhere else. Any enquiries made from office staff had been very good. I get the information
I need to understand or receive. Keep up the excellent service!
Reply from Michelle Apostol, Managing Director at Right at Home (Weybridge & Richmond)

Thank you Katrina for an excellent feedback. I hope that we can be of service to your dad again in the future.

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Review from Susan M (Client) published on 18 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A first class service from start to finish. This firm really knows the meaning of 'client focus/care' and translates it into action. Flexibility and concern to meet individual needs are hallmarks of their approach and they could not have been more accommodating. Carers genuinely caring - warm, empathetic,
considerate, conscientious and helpful, nothing too much trouble. Management, too, were friendly and helpful. This has been a totally positive experience which I have no doubt helped me on the road to recovery.
Reply from Michelle Apostol, Managing Director at Right at Home (Weybridge & Richmond)

Thank you, for taking the time to provide us with a review. We love to get feedback on our services. It has been an absolute pleasure to get you onto the road to recovery. We take great care to provide a first class tailored service and it's great to hear that our efforts are really appreciated.

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Review from Emily G (Daughter of Client) published on 13 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We first contacted Right At Home when our mother came out of the hospital and needed some additional care. Other agencies seemed to be very inflexible but from the start, Right At Home was willing to work around our needs and was extremely friendly and helpful. They came to my mother's house and chatted
for a while about her requirements, taking into account that sometimes we would need very little care, and other times, more.
The Carers they have sent have been extremely kind, intelligent and gentle people who are willing to take my mother to hospital appointments, pick up prescriptions, do shopping, or just be at home with her preparing her dinner and helping her out as and when required with whatever she needs.
Reply from Michelle, Managing Director at Right at Home (Weybridge & Richmond)

Thank you Emily, we really appreciate you taking your time to give us a positive feedback.

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Review from Heather C (Daughter of Client) published on 7 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We began using Right at Home after my Mum spotted an advert offering "companionship". I cannot fault the company. Everyone was polite and did what they promised to do. The girl who looked after Mum was always on time and always stayed for the full hour. She did stay longer on a couple of occasions when
Mum was upset. We liked the fact that it was always the same person except when the regular one was on holiday. It meant that she could develop a good relationship with Mum. On a couple of days, we needed cover urgently and they provided it at very short notice. All the people we dealt with behaved in a professional manner. Mum's carer was lovely with her and could quickly lift Mums mood if she was down. Having dealt with a previous company who had much lower standards, we really appreciated their service. I would recommend anyone needing care for an elderly relative to use Right at Home. They are reliable and trustworthy.
Reply from Michelle Apostol, Managing Director at Right at Home (Weybridge & Richmond)

Dear Heather, Thank you very much for a lovely feedback. It was our pleasure to have had the opportunity to look after your mum. Best regards, Michelle

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Review from Su (Daughter of Client) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care giver is amazing. Dad felt very happy when she was on duty. She never forgets anything that needed doing! Other carers- dad does not have the same confidence. They do not provide care to the standard required re: care of leg bag, skin, hydration. My dad's care giver is a credit to your company.
Reply from Michelle Apostol, Director at Right at Home (Weybridge & Richmond)

Thank you for your feedback Su. Much appreciated.

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Review from Chris (Daughter of Client) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care agency. Reliable with caring staff prepared to go the extra mile. On time, a small team so all are known, proactive and caring. Thorough and thoughtful. Trustworthy.
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Review from Margaret (Wife of Client) published on 18 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has motor neurone disease diagnosed August 2015 and mass in pancreas cancer. We have been under the care of local hospice since August. Bad fall before Christmas resulted in hospital. Allowed home on continuing care package. We have Right At Home for night care 3 times a week. They are excellent,
reliable, efficient, kind and gentle with my husband. They replaced the first night package who were incompetent to useless. (After 3 nights and refused to have them back) The manager from Right At Home visited the same day and put a carer in place for that night. They have been with us now since beginning of January.
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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Right at Home (Weybridge & Richmond) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Right at Home (Weybridge & Richmond) is calculated as follows: ( (55 Excellents x 5) + (4 Goods x 4) ) ÷ 59 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Weybridge & Richmond) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (3)

Alastair

Alastair Shanks

Job Title: Founder Joined: 2012

Alastair realised back in 2012 that homecare was a very rewarding way to work within his local community and was successful in joining the growing team of Right at Home local owners/operators.


"My role has changed significantly since I started the business in 2012" Alastair explains. "From being involved in every activity of the business to now having an amazing team that does all the hard work. I am still involved in defining our strategic plans overseeing the values and culture of our business and leading the senior team."


"Although it is great to receive amazing feedback from our clients I think the most rewarding part of my job is to support team members to fulfil their potential and grow their careers at Right at Home."


Alastair described working at Right at Home can rewarding, varied, and safe.

Hamish

Hamish

Job Title: Branch Manager -Twickenham to Richmond Joined: 2023

Branch Manager -Twickenham to Richmond.

Farzana Nasir

Farzana Nasir Nasir

Job Title: Deputy Care Manager Joined: 2024

Farzana is the latest addition to the Right at Home team! She joined the Twickenham and Richmond team in early August, taking on the wonderful role of Deputy Care Manager.


"In my role as Deputy Care Manager, I oversee client assessments, client reviews, spot checks, carer and client concerns, communicating with nok and health professionals. " Farzana also says she "manages the care plans and auditing."


Farzana goes on to say that she is passionate about working for Right at Home as"clients are all offered a person-centred approach and we work hard to achieve their needs and make sure they are satisfied with the care in place."


She describes Right at Home as - Passionate, Exciting and Fulfilling.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Weybridge & Richmond) to verify any information. View our terms and conditions. Right at Home (Weybridge & Richmond) has an Enhanced Service - more info.