Right at Home (Weybridge & Richmond)

Alastair realised back in 2012 that homecare was a very rewarding way to work within his local community and was successful in joining the growing team of Right at Home local owners/operators.

"My role has changed significantly since I started the business in 2012, Alastair explains. From being involved in every activity of the business to now having an amazing team that does all the hard work. I am still involved in defining our strategic plans, overseeing the values and culture of our business and leading the senior team."

"Although it is great to receive amazing feedback from our clients, I think the most rewarding part of my job is to support team members to fulfil their potential and grow their careers at Right at Home."

Alastair described working at Right at Home as rewarding, varied, and safe.

Rhys joined the Right at Home team in 2021 as Head of Finance & Business Development, after realising the difference Homecare can make to individuals. Rhys' job allows him to "oversee all finance-related activities and ensure the business is building partnerships with local authorities, communities and businesses in the local area." Since then, in the summer of 2025, Rhys got a promotion to Deputy Manager Director!

"Completing business-wide financial processes from KPIs to payroll to management accounts. There is nothing more satisfying than implementing a new process and seeing how that affects business performance. "

Can you share a bit about your background and what you did before joining Right at Home?

Before joining Right at Home, I worked in the promotional merchandise industry. Anything you could brand, we would print. We operated as a global solution, meaning I had the pleasure of working on the US, Europe and Asia time zones. I've always worked in finance ever since leaving sixth form and have a real passion for understanding how everything works, from the economy to budgeting.

What inspired you to join Right at Home?

Knowing what this industry gives back was key to my decision. Having close relatives who worked in this sector, I knew exactly what feeling you get when leaving and going home. That feeling of a job well done. Of really making a difference to someone. I say it to everyone I come across, certainly ex-employees from my time in the City. This role is incredibly rewarding, and I wouldn't change it for the world.

What does a typical day look like for you?

I'm always looking ahead. Strategically thinking about ways to grow the organisation and improve processes to increase efficiency. I spend time catching up with the CareGivers to discuss pensions, holiday pots or budgeting. From a client's perspective, I make sure that they continue having the best quality homecare that puts our name on the map.

Can you share a memorable moment or achievement that you have experienced as a caregiver?

I assisted a client with an old printer they had. When I say old, I mean 22+ years old. Not the kind of printer you can pick up from your local Currys or Argos. Both the branches in question made it our mission to get this individual printing again (as they make the most wonderful cards that EVERYONE enjoys). We sourced the printer on eBay. Negotiated a price. Received the item and made sure this was all set up for them to start using straight away. It's still going on to this day! The way I can tell is because everyone in the office has received a Christmas card!

What’s your hidden talent that (until now) most people don’t know about?

I can speak Spanish. I used to be fluent after spending 5 years of my childhood living in Tenerife.

What’s your favourite thing about working with your colleagues?

We are all just so, so different. In my previous role, it was very sales-driven and sales-based, meaning we had one mould of person. Here it is completely different. I think everyone here has done care in the past, and I love just how enthusiastically they speak about the sector. It's infectious!

Claire’s return to college and her desire to ‘give something back’ were the key motivations that kick-started her career in care. Today, Claire oversees the compliance across all four of our territories. Claire’s role is vital in ensuring that Right at Home delivers the highest standards for everyone involved - our clients, caregivers, and employees. Her dedication to this is truly inspiring.

Can you share a bit about your background and what you did before joining Right at Home?

I am a proud mother of four and someone who values lifelong learning. After taking time to focus on my family, I returned to my studies as a mature student, which led to my degree in social work. Following that, I worked for a charity for several years, where I was able to make a meaningful impact by supporting unpaid carers and families.

What motivated you to pursue a career in caregiving?

My caregiving journey has been shaped by a lot of personal experiences and life events. Supporting my elderly grandmother as she aged was a big part of it - it showed me how much of a difference a little care and compassion can make. As a mother of four, I’ve always been in the role of looking after others, and when I went back to school to study social work, it gave me a deeper understanding of how to support people in meaningful ways.

What inspired you to join Right at Home?

Their commitment to providing truly person-centred care. Right at Home focuses on quality care by offering hourly visits. This means we have the time to build real connections and provide the support people need without feeling rushed.

What does a typical day look like for you?

A typical day for me starts with checking my emails and completing any necessary admin tasks. I often visit other offices to make sure everything is on track and offer support as needed. No two days are exactly the same, but that’s part of what makes it so rewarding.

What do you enjoy or find most rewarding about your role?

What I enjoy most about my role is visiting the clients and seeing firsthand the difference our carers make in their lives and the impact they have on their well-being. I love listening to the carers and hearing their stories about going the extra mile, it’s a privilege to be part of a team that genuinely cares about making a difference.

What’s your favourite way to unwind after work?

Crocheting

What’s the best piece of advice you have ever received?

Treat people how you’d want your loved ones to be treated.

What’s the most interesting thing you have learnt in the past month?

Your brain isn't fully formed until age 25!

Farzana is the latest addition to the Right at Home team! She joined the Weybridge & Richmond team in early August, taking on the wonderful role of Deputy Care Manager.

"In my role as Deputy Care Manager, I oversee client assessments, client reviews, spot checks, carer and client concerns, communicating with NOK and health professionals. " Farzana also says she "manages the care plans and auditing."

Farzana goes on to say that she is passionate about working for Right at Home as"clients are all offered a person-centred approach, and we work hard to achieve their needs and make sure they are satisfied with the care in place."

She describes Right at Home as - Passionate, Exciting and Fulfilling.

Liz leads both Marketing and Recruitment, bringing a wealth of experience to the table. Since joining Right at Home a few years ago, she has become a valued member of the leadership team and an incredible asset to the company. Liz is actively involved in the community, whether at recruitment fairs, organising events at HQ, or participating in local community gatherings to promote Right at Home and represent the company with a friendly face. Her dedication never goes unnoticed, and she is truly the glue that holds her team together.

Can you share a bit about your background and what you did before joining Right at Home?

I have worked in a marketing role for 20 years, the majority of which was in the promotional merchandise industry. Before this, I was at university studying Art History!

What inspired you to join Right at Home?

I loved the Right at Home company values, which are strongly aligned with my own and that it is a growing company which genuinely wants to do good things for people, whether it is the clients, their families or the carers.

What does a typical day look like for you?

I feel like there is no typical day for me! My role is so varied, which I love!! I can be doing anything from working with my team on recruitment or marketing strategies to making calls to carers to check in on their well-being. I work a lot on our internal and external communications and generally aim to make Right at Home the best place to work for everyone!

What do you enjoy or find most rewarding about your role?

All of it. I love my team, and I love seeing carers and clients, and when they are happy, I am happy.

Do you have any pets? If so, what?

My cat - Little Boots
What’s the best piece of advice you have ever received?
Find what makes you happy and do more of it

Eve’s return to the care industry in the winter of 2024 led her to the role of Live-In Care Coordinator, where she has naturally flourished; her journey with Right at Home began in 2018 when she joined as a CareGiver. After a small break, Eve returned to join the office team, embracing the opportunity to continue giving back while overseeing the Live-In CareGivers. With her firsthand experience as a CareGiver and her compassion, there is truly no one better suited for this role.

Please provide a summary of what you do in your job role:

As a Live-In care coordinator, I schedule visits for our Live-In clients and carers. Carry out reviews with clients and their families to ensure we are providing them with the relevant care, and I update support plans to echo this. Carers are carefully selected for their clients, so we have a good match of personalities and preferences.

Why are you passionate about working for Right at Home?

Working for Right at Home stems from a deep desire to make a positive impact on our clients' lives. The dynamic nature of care, where every day brings new challenges and opportunities for growth, can be inspiring.

What aspect of your job do you find most fulfilling?

Driven by empathy, a sense of responsibility and a commitment to improving the well-being of others, working in care offers both personal satisfaction and a chance to contribute meaningfully to the community.

Using three words, how would you describe working for Right at Home?

Fulfilling, Supportive, Fun

Kelly has demonstrated many years of dedication to Right at Home since joining in 2016. She is a much-loved team member and an inspiration for both her work ethic and loyalty.

As a Senior Care Coordinator, Kelly is "responsible for ensuring that all schedules for all areas go out in a timely manner, overseeing the coordinators for all areas to ensure that every area is working the same way, having weekly meetings with all the coordinators." Kelly adds that she is "responsible for ensuring that all new care enquiries are called and the information is uploaded and assessments are booked." Additionally, Kelly keeps the management team informed by sending various reports and analytical information each week.

For Kelly, "building the relationships with the carers, clients and families" is what she finds most fulfilling.

Being a part of the Right at Home team for Kelly is: Rewarding, challenging, and supportive!

Kirsten joined Right at Home in 2023 as a Care Administrator, where she brought with her two years of experience as a CareGiver herself - who better for the job! Her hard work and positive impact on the company quickly led her to a well-deserved promotion as our Finance & Enquiry Executive. Kirsten is the first point of contact that any of our potential clients engage with, and she is more than happy to answer any questions. She always goes above and beyond!

What inspired you to join Right at Home?

"I was inspired to join Right at Home because of its strong reputation for delivering high-quality, person-centred care. After gaining hands-on experience in caregiving and working my way into office roles, I wanted to be part of an organisation that truly values both its clients and staff. Right at Home stood out to me because of its supportive culture, commitment to professional growth, and focus on making a real difference in people’s everyday lives. I felt it was a place where I could continue to grow, contribute meaningfully, and be part of a team that genuinely cares."

What does a typical day look like for you?

"A typical day for me involves handling enquiries from potential clients and their loved ones, providing them with information about our services and helping them feel supported from the very first contact. I also assist the Finance Manager with various financial tasks, including processing invoices, chasing outstanding payments, and supporting payroll. In addition to that, I help with general office administration and ensure that both our clients and care team receive the support they need to keep everything running smoothly. It’s a varied role, and I really enjoy the balance of people focused work and behind-the-scenes responsibilities."

What do you enjoy or find most rewarding about your role?

"What I enjoy most about my role is knowing that I’m helping to make a positive difference in peoples lives, even if I’m not providing direct care. Whether it’s supporting a family through the first steps of arranging care, or ensuring that finances and payroll run smoothly behind the scenes. I find it especially rewarding when I can reassure potential clients and their loved ones during those first, often emotional, conversations."

What's your favourite way to unwind?

"My favourite way to unwind after work is to enjoy some quiet time, either by watching a good film or going for a walk to clear my head. I find it really helps me switch off from the day and recharge. Sometimes, I’ll catch up with family or friends, which always lifts my mood and helps me feel refreshed for the next day."

What’s your favourite thing about working with your colleagues?

"My favourite thing about working with my colleagues is the supportive and collaborative environment we have. Everyone is willing to help each other out, share ideas, and work together to solve problems."

If you were stranded on a desert island, which three items would you want to have with you and why?

"1: Tent 2: Lighter 3: Sun Cream"

Recruitment Executive

Role at Right at Home – Recruitment Executive for Right at Home GF, Twickenham & Richmond and Alton & Bordon.

When did you join? – August 2021

How would you describe your role? – I look to find the right candidates for the roles we have available. To do this, I post jobs online and attend recruitment events.

I also work on staff retention. This means that if somebody feels they need to hand in their notice due to a change in their circumstances, then, where possible, I will work with them to see if we can find a way to help them stay.

What qualifications do you need for your role? – I have achieved levels 2, 3 and 4 in health and social care and level 5 in leadership and management.

What did you do before you joined Right at Home? – I’ve always worked in the care field. Immediately before joining Right at Home, I worked for another care company as a coordinator and a branch manager. Before that, I was the deputy manager at an independent living complex.

Why did you choose to work at Right at Home? – I like that I can be focused on one area instead of being pulled in lots of different directions. I have always been interested in the recruitment side, and I did a lot in my last job. It’s rewarding to see people all the way through from their initial contact with us to the end of their probation.

What do you look for when interviewing for a caregiver? – I look for somebody who is passionate about their work and who is in it for the love of the role. I seek an eye for detail and somebody who is happy and wants to be part of a team.

They don’t necessarily need to have experience, as we provide full training. Although that said, most people have done related work – for example, we’ve seen a number of ambulance drivers applying, and during COVID, we took on air stewards. We also see people who are seeking experience because they are thinking about taking a nursing degree.

Good caregivers are in demand. Why do you recommend Right at Home? – I’ve worked for a number of companies, and this one still has a family feel. It is team-oriented and has a main office, so you get to know the support staff.

We offer training, and there is career progression for those who are interested. For office roles, we always advertise in-house first.

What are your interests outside work? – I’m a family person, so I spend a lot of time with family and friends. I like social activities, weekends away and holidays.

I also have four dogs, two cats and a chicken to keep me busy!

Carrie initially joined her career in Care as a compassionate CareGiver, and she then flourished into a Recruitment, Marketing, & Onboarding Executive for Right at Home. With years of experience within the sector, she is the perfect fit for being the Recruitment, Marketing, & Onboarding Executive, which she helps ease new CareGivers when they first join.

Carrie explains that her role varies, but she would say that she "supports the Recruitment and Marketing team by putting out Job ads according to the needs of each territory, onboarding caregivers into their new role and seeing them through their probation periods." Carrie also "looks after all the caregivers who are part of our sponsorship team" and is tasked with sending out the Gem wards.

For Carrie, the most fulfilling element of her job is "sending out the Gems awards. I know it sounds silly, but reading what amazing things our caregivers do always makes me proud of them."

A fun and flexible environment is how Carrie describes working for Right at Home.

Hayley joined the Right at Home team in 2020 as our wonderful Trainer, following several years of experience as a Caregiver.

"My role is to train new candidates and current carers in face-to-face training, ensuring all team members are fully equipped to provide outstanding person-centred care, feel confident in what they are doing and are given access to further training opportunities through diplomas and specialised training." Additionally, Hayley delivers "Love to Move" seated exercises in the community and runs the Farnham Sunflower cafe.

Hayley describes "being able to share" her "enthusiasm for delivering excellent person-centred care" through her training as the most fulfilling aspect of her job.

When reflecting on her experience working at Right at Home, she associates it with three words: rewarding, progressive, and teamwork.

Ella joined Right at Home in 2024 after completing a Digital Marketing Apprenticeship, during which she achieved a distinction as her final grade. She saw joining Right at Home as the next step in her career and as an exciting new challenge.

"In my role at Right at Home, I have the opportunity to create all digital marketing content, enhancing our online presence and showcasing our commitment to quality care to both new and existing clients." Ella goes on to say that her " work provides a mixture of both recruitment and client acquisition posts." She "oversees the auditing and updating of all four websites, manages content across social media platforms, writes blog posts, and much more."

"The most fulfilling element is knowing that the content has reached someone in need."

Ella highlights working for Right at Home as satisfying, fun, and rewarding.

A little bit about Ciara:

Ciara has been passionate about care from a young age, beginning her career in the sector at just 18 - she worked in a residential home for seven years, dedicating herself to supporting the elderly, before stopping to have her firstborn. Ciara’s passion for helping others stems from her childhood, during which she cared for her Nan. Reflecting her commitment to putting others first, Ciara joined Right at Home in 2020 and has flourished ever since - her hard work and dedication were recognised when she achieved a distinction in her Level 3 qualification, earning her the Apprenticeship of the Year award!

What inspired you to join Right at Home?

I wanted to come back into care when my children went to school full-time. I wanted to work for Right at Home as they offered flexible hours to work around my children, and they also offered great opportunities to further my career. I have achieved this in my 4 years with Right at Home.

What does a typical day look like for you?

Supporting care through their care calls, evidencing the care visit against the care certificate and making sure its documented accordingly. Transferring all relevant information to carers' files. Booking in carers for their next support/observation visit.

What do you enjoy or find most rewarding about your role?

I really enjoy supporting carers through their probation process, watching carers with no experience and develop into really great carers, makes me feel rewarded as I have supported them through their learning process.

What’s your favourite thing about working with your colleagues?

I feel supported by the team, and I find my work enjoyable due to the people I work with.

What are your interests or hobbies outside of work?

My favourite hobby is watching my 2 boys play football. I am very family-oriented, so I like to catch up with my family regularly. I also really enjoy crime documentaries/films

What’s your hidden talent that (until now) most people don’t know about?

I used to be a ballroom and Latin dancer from the age of 3 to 18

Jenny joined the Right at Home team in the summer of 2024 as our first-ever Community Relations Manager - a friendly face and advocate in the community. As Right at Home continues to grow, Jenny has been a key addition to our team. With her extensive relationships and networking experience, she has successfully leveraged her connections to raise awareness of Right at Home and highlight the positive impact homecare has in local communities. Always smiling and approachable, Jenny is happy to answer any questions you may have if you see her out and about; she’ll also have plenty of leaflets and information to help you learn more about our services!

Please provide a summary of what you do in your job role:
As a community relationships manager, I have an external focus, looking at making good connections with people, organisations and charities in our local areas and talking to them about what we offer.

Why are you passionate about working for Right at Home?
The answer is that we are looking after people who need our help, and we ourselves are a great supportive team.

What aspect of your job do you find most fulfilling?
Meeting new people and building sustainable relationships

Using three words, how would you describe working for Right at Home?
Happy Productive Meaningful