Right at Home UK in Cardiff | 1 Home Care Provider

Review of
Right at Home (Cardiff & Newport)
from Stewart F (Son of Client) published on 22 August 2025

Submitted via Website • Report

Overall Experience

My wife and I needed respite care for my mother while we went on holiday. The carer from Right at Home stayed with her for 2 weeks. Mum and the carer got on very well and Mum was very happy. There were no issues at all, and we had a very tranquil holiday. mum's carer also went above and beyond in keeping

the house clean and tidy. It was much cleaner and tidier when we got back than when we left. We will certainly be going back to Right at Home for further respite care in the future

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you so much for your kid words, the carer only had positive things to say about mum and highlighted it was a pleasure to look after her

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Review of
Right at Home (Cardiff & Newport)
from F W (Daughter of Client) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

My mother has carers every morning to help wash and dress her. She also has occasional companionship care when I have to attend meetings. Right at Home carers are always attentive to Mum's needs, chat with her whilst washing and dressing her or when keeping her company when I am away. They are professional

and caring in their approach. The carers regularly check in case of any changes to Mum's medication or routine. We are very happy with the standard of care.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your kind and lovely comments about mums care team.

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Review of
Right at Home (Cardiff & Newport)
from G B (Daughter of Client) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Dad has been frail since May 24, gradually declining. Since December he's been pallliative with recurring chest infections and a directive not to go to hospital so I manage his care from home. It's highly stressful. The carers have always been amazing but since December, and especially this February

and March when he's been very ill, they have been utterly incredible. So kind, so efficient, so knowledgeable and well trained. It's great having consistency in carers, because I can relax knowing he's being looked after, and can go out for a walk or worry less if I am stuck in traffic. Many of them will go the extra mile, and will let me know if they think something needs attention, either to make Dad more comfortable or what might be a medical issue, like confusion, bed sore, ordering more incontinence pads. The manager and the office staff have been exceptionally helpful too when I've needed to change the schedule or ask for help. Thank you Right at Home. You're a godsend.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your feedback and we will be sure to pass on your thanks to the care team.

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Review of
Right at Home (Cardiff & Newport)
from Madelaine S (Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience

I have the best carers in the world!
I enjoy them coming!
Five of them in particular, well all of them are wonderful carers!
I am in very poor health and the carers are extremely supportive!
They are also very good cooks which is important because I am a diabetic and under no circumstances can I

eat ready meals!

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Cardiff & Newport)

Thank you for taking the time to complete this lovely review. We are so glad to hear how our caregivers are, and how their cooking can support you and your health needs. We will share this with the team and please reach out if you need any additional support.

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Review of
Right at Home (Cardiff & Newport)
from G W (Daughter of Client) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with the service provided. Carers are very caring and helpful with Mum. Always on time and staying within the allotted time.
We are very grateful for this service as our previous providers were dreadful, to say the least.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Cardiff & Newport)

Thank you for the this lovely review, we know are carers are fond of mum and we are extremely glad that our services are better suited to you!

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Review of
Right at Home (Cardiff & Newport)
from R C (Wife of Client) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent service, very pleasant and polite carers. We look forward to them coming, they do an excellent service with dignified care.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you so much for your kind comments, they are much appreciated and we will be sure to pass this feedback on to the care team.

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Review of
Right at Home (Cardiff & Newport)
from Gareth W (Son of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience

The care is not the best as things are not being done as they should be all the time some do more than others but it also doesn't help when the client is saying they don't need anything done obviously that is going to hinder the carer's job - but for instance, like showering once the client says I've

had one nothing is checked to prove so and I know for a fact that it is not happening but it doesn't matter now as the client will no longer be using your service as they are moving homes shortly out of your catchment area.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

We are sorry to hear your experience with Right at Home has not been positive and we can assure you we take all complaints and concerns very seriously. Right at Home does not discourage complaints and seeks to use feedback for continuous improvement. Our priority will always be the safety and well-being of Clients. We do everything in our power to deliver the highest quality care to the people we support. If you would like to discuss any concerns with care needs, please contact the office. We look forward to the opportunity to improve the services we provide and hope to resolve any concerns relating to our service and employees.

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Review of
Right at Home (Cardiff & Newport)
from M H (Wife of Client) published on 1 October 2024

Submitted via Website • Report

Overall Experience

The care provided to my husband over the last six months has been outstanding. The carers are genuinely kind and compassionate people. They have enabled my husband to remain safe and comfortable at home throughout his illness. My husband was consistently treated with dignity and respect and the support

from the office staff, accommodating changing needs with short notice has been excellent. I am very grateful for the support that we have received from Right at Home.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your feedback, we will be sure to pass this on to the care team, as they are clearly doing a fantastic job.

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Review of
Right at Home (Cardiff & Newport)
from Julie G (Client) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience

Right at Home has been my support for around ten years plus, the carers are excellent. My regular carers have been brilliant with me and know all my needs.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Hi Julie, thank you for your kind comments. Our carers love visiting you too.

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Review of
Right at Home (Cardiff & Newport)
from T S (Client) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience

I enjoy having someone to talk to. I was very pleased at how fast my package was able to start. The carer I have for support is a really lovely, experienced lady.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you so much for your lovely feedback, I know our care team enjoy visiting you on a regular basis.

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Review of
Right at Home (Cardiff & Newport)
from Christopher S (Nephew of Client) published on 8 March 2024

Submitted via Website • Report

Overall Experience

A few nice words to thank the staff and office for the diligent care they've given my auntie over the past years. The carers are caring and always treat her as if she were part of their family. Keep up the great work, and hope I can write another review next year. Merry Christmas to office and cares

at Right at Home Cardiff.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your review and positive feedback. I know our office and care team were very found of your aunt too.

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Review of
Right at Home (Cardiff & Newport)
from C H (Son of Client) published on 15 February 2024

Submitted via Postal Card • Report

Overall Experience

I am really happy with the service. The manager and her team have been excellent. They have treated my mother with great care and kindness.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Cardiff & Newport)

Hello, thank you so much for this review. We are delighted that you are happy with the service.

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Review of
Right at Home (Cardiff & Newport)
from Vicky P (Daughter-in-law of Client) published on 15 December 2023

Submitted via Website • Report

Overall Experience

I was looking for a service to assist my mother-in-law with her progressing dementia and came across Right at Home online. I contacted Right at Home and they sent out a lovely young lady to help discuss our needs and to assign the correct carer for my mother-in-law. The community development manager

has been so helpful and has answered any queries we have had quickly and efficiently. I highly recommend Right at Home for your in-home care needs.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your kind words and welcome feedback on our community development manager.

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Review of
Right at Home (Cardiff & Newport)
from Sophie B (Granddaughter of Client) published on 31 October 2023

Submitted via Postal Card • Report

Overall Experience

Care standard is great. Granddad thinks of his carers as friends. Good relationship with everyone.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your review and your kind words Sophie. We are glad your granddad has a great relationship with his carers.

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Review of
Right at Home (Cardiff & Newport)
from Judith J (Daughter of Client) published on 24 May 2023

Submitted via Postal Card • Report

Overall Experience

Mum says of her carers that they are all so lovely and kind. The family are all able to relax in the knowledge that twice a day Mum has a visit from these kind and lovely carers.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your kind words, and we are happy Mum looks forward to her carers visiting.

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Review of
Right at Home (Cardiff & Newport)
from Sandra J (Client) published on 24 May 2023

Submitted via Postal Card • Report

Overall Experience

Some of them quite good.
Got new friends as well.
Have a good laugh as well.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Hi Sandra, thank you for your kind words, and we are so happy you are making friends with our care team and having a good laugh.

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Review of
Right at Home (Cardiff & Newport)
from M T (Client) published on 16 May 2023

Submitted via Postal Card • Report

Overall Experience

Really forward for the companion call each week. The carer is really caring and compassionate. Same care each week when able.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you so much for your positive feedback, we are glad you look forward to your companionship each week, with your regular carers.

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Review of
Right at Home (Cardiff & Newport)
from Kelvin D (Client) published on 12 May 2023

Submitted via Postal Card • Report

Overall Experience

All carers have been welcoming, friendly and helpful.
I look forward to seeing them on my days.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your review and feedback, we are thrilled to see our carers have made such a positive impact to you.

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Review of
Right at Home (Cardiff & Newport)
from Patricia C (Sister of Client) published on 12 May 2023

Submitted via Postal Card • Report

Overall Experience

After my brother had his stroke in 2021, he became very withdrawn. Since Right at Home has been involved, my brother is back to his normal stance. He is more outgoing and now enjoys meeting different people, his confidence has now been fully restored which is a joy to see.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your review and feedback, we are thrilled to see our services have made such a positive impact on your brother.

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Review of
Right at Home (Cardiff & Newport)
from C B (Client) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience

Is good.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your review; we are so glad you are happy with our services.

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Home Care Provider Owned by Right at Home UK in Cardiff

Right at Home UK Locations in Cardiff (1)

Right at Home UK Reviews in Cardiff (76)

Right at Home (Cardiff & Newport)

Right at Home (Cardiff & Newport)

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