Right at Home UK in Nottinghamshire | 2 Home Care Providers

Review of
Right at Home (Nottingham North)
from Tracey B (Daughter of Client) published on 6 August 2025

Submitted via Website • Report

Overall Experience

After speaking to three care companies, we decided to put our trust in Right At Home.
So pleased we did. My Mum, who has dementia, has received and continues to receive the best care, delivered by some amazing carers. She is happy to see them and enjoys their visits. Believe me, if that wasn't the

case, she would let me know; there would be signs!

I can access carer notes to see what Mum has eaten, that medication has been administered without problems and how she seems in herself. Any concerns are raised with me immediately. Managers are always available and approachable and go out of their way to accommodate any last-minute requests. Not the cheapest, not the most expensive, but they provide a great service and most importantly, my Mum is happy. Would highly recommend.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for taking the time to share this wonderful feedback. We are truly grateful for your kind words and are very pleased to hear that your mum is receiving the best care from our team. I will be sure to share your review with the carers, as they genuinely love supporting your mum and ensuring her well-being. It's lovely to know that you are happy with the level of communication, care, and support provided. We are always here to ensure that you and your mum feel confident and comfortable with the service. Thank you again for your trust and for recommending us. We truly appreciate it.

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Review of
Right at Home (Nottingham North)
from Brian H (Client) published on 28 July 2025

Submitted via Website • Report

Overall Experience

My helper has been coming twice a week for some months now & has been most reliable and a pleasure to have around. Shopping & cooking are a great bonus for me. Nothing is too much trouble. It is very easy to change dates and hours as required.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you for sharing your positive experience. We are delighted to hear that your helper has been both reliable and a pleasure to have around. It's wonderful that the assistance has been beneficial to you, and we're pleased that the flexibility has been convenient. We'll be sure to pass along your feedback, as your helper truly enjoys the visits and is committed to providing the best support. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts.

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Review of
Right at Home (Nottingham North)
from M C (Wife of Client) published on 4 July 2025

Submitted via Website • Report

Overall Experience

Never consider taking live in care or Carers. Managers not supportive. Poor delivery of care. Carers not giving training standards. Poor quality of care. Carers on the phone no interaction with client. Cost for live in care very high.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

We are saddened by your review, as we contacted you on your return and no issues were raised. We take all feedback seriously and want to address your points. Prior to the placement, we had many conversations to ensure everything was clear. The carer arrived a day early to familiarise herself with routines and during the placement daily unannounced visits were made by me and our Manager to check on the wellbeing of your loved one and our carer. Each time he was well supported and expressed satisfaction with the care. Our carer was engaged in regular conversations and activities, such as word search games, and was invited to stay an additional night upon your return, suggesting your satisfaction. The cost was based on comparisons you provided and followed months of satisfactory care. We are proud of the high level of training our carers receive and regret we couldn't discuss these concerns directly. We remain open to further conversation and are always committed to improving our service.

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Review of
Right at Home Nottingham (South)
from Georgene S (Client) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

I am very pleased with all the girls who come out to shower me. They are always punctual, willing to do extra jobs. I think some of them would like to do more hours. I would recommend Right at Home to anyone.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you for the kind review, we are very proud of our professional team and pleased that you are very satisfied with the support you receive.

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Review of
Right at Home Nottingham (South)
from Walters (Client) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been very pleased with Right at Home from the begining. This last week we have moved home. Our new property had been standing empty for some time and needed a good clean and dust. My regular cleaner was very thorough and made a superb job of everything from shower room, dusting, hoovering. It

looks absolutely fantastic. Thank you Right at Home Nottingham South. All the team have been super helpful.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you for the kind review our team appreciate the feedback.

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Review of
Right at Home (Nottingham North)
from Mat W (Friend of Client) published on 20 February 2025

Submitted via Website • Report

Overall Experience

I have already put a review. However, I am unable to locate it at this time. I should state that there are some good care givers and that they are better than the last company. Though, there are clear issues with communication, times, out of date food, one breach, and medication. I have discussed my

concerns on many occasions now over many months, and still things are not as good as they should be. I have many emails, texts and I have camera etc. to support my concerns and I have also had a meeting and numerous calls.
I cannot understand why there are so many repetitive issues still being located, especially as my elderly neighbour is in their late 90's. I am at a loss at this time and my confidence and willingness is running very short, if I am being honest.
They need to be better than this as they were okay at the beginning. 3 is the absolute best I would give as this was the score I gave last year. Though, January experiences could have been 2.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

We are truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback is invaluable to us, and we take it very seriously. We strive to provide the highest quality of care and continuously work to improve our service. Our carers have formed a very close bond with your neighbour, and we are aware of the effort they put into ensuring her best care. As you know, we have met to discuss your concerns and explore possible solutions with you, and I trust these are now resolved satisfactorily. Once again, we sincerely regret that your experience did not meet your expectations. Please let us know if there is anything further we can do to improve the support provided.

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Review of
Right at Home Nottingham (South)
from J R (Wife of Client) published on 9 January 2025

Submitted via Website • Report

Overall Experience

The thoughtful, caring, friendly, companionship being given to my husband is above and beyond expectations. He looks forward to his outings and always comes back home a happier man. The team are helpful and friendly. It's good to know they are there when needed. I would recommend them.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you, you're comments are so lovely to hear - I know our MD thoroughly enjoys spending time in your husband's company.

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Review of
Right at Home Nottingham (South)
from Paula W (Daughter of Client) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Excellent service and care. I am so pleased I found this company to look after my parents. The carers and managers are wonderful and the care is exceptional. Communication between us is excellent and has been from the very beginning. Everybody is very friendly and caring. I would not hesitate to recommend

Right at Home in West Bridgford.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

What wonderful feedback. It is an absolute pleasure to provide care and support for your parents and work together with a family who are so supportive. Thank you - it makes a big difference.

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Review of
Right at Home Nottingham (South)
from R L (Client) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

Very satisfied with service.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you for taking the time to complete a review of our services. It is very important to us and we will feed back to our team.

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Review of
Right at Home Nottingham (South)
from A N (Client) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

I find all the girls very helpful and friendly. They care for me very well and I am very satisfied with their care. I could not manage without them. Thank you very much.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you very much for your kind words - our team will be thrilled, we all work very hard to ensure we provide you with an outstanding service.

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Review of
Right at Home (Nottingham North)
from Shani C (Daughter of Client) published on 6 December 2024

Submitted via Website • Report

Overall Experience

One big thank you to everyone involved in looking after my mum at Right at Home North, I've tried 3 other agencies in the past but this one is by far the best! To be able to go away for a break from looking after my mum and knowing she is happy and cared for to a high standard is so important to me.

Thank you.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

We are delighted that you are so pleased and were able to go away with peace of mind. Thank you. It is an absolute pleasure to care for your lovely mum and I will pass on your kind word to the team.

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Review of
Right at Home (Nottingham North)
from Marie P (Client) published on 24 October 2024

Submitted via Website • Report

Overall Experience

Compassionate and understanding care.
The care assessment was very thorough and listened to my needs and preferences.
The manager has been brilliant in co-ordinating my care for the last six months since I have a complex neurological illness.
Both care workers have been excellent, really improved

my quality of life, brought me joy, and enabled me to have more independence by helping with basic needs such as meals, bathing, and tidying up. I really enjoyed chatting and being able to do things together which bring me pleasure such as tending my houseplants, the garden, and sometimes even a bit of cooking.
The service is very flexible and will help me with what I need on a particular day.
The emotional support is exceptional and enables me to keep in touch with my family.
They are very responsive if I need extra visits due to being more unwell or my husband being away, also on the rare occasion that I am away we can skip a visit and pick up when I return.
Very highly recommend it.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for your kind words and thoughtful review. It means a lot to us that you have taken the time and we are delighted that you have found our support so beneficial. I know that the carers who visit really enjoy the time they spend with you and I will share your feedback with them. We look forward to continuing to provide you with an excellent service in the future. Please don't hesitate to contact us if there is anything more we can do.

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Review of
Right at Home (Nottingham North)
from Colin F (Husband of Client) published on 11 September 2024

Submitted via Website • Report

Overall Experience

I have found dealing with Right at Home (Nottingham North) an absolute pleasure. Nothing is too much trouble. The circumstances I find myself in are sometimes very challenging. My wife has dementia and both our lives are changed forever. Right at Home is the second agency I have employed and blends

total professionalism with an immense understanding of all situations. Our lives are many times easier with them on board. They will try at a moment's notice to accommodate changes at home, be it changing times or adding hours. Cannot thank all of them enough!

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you for your wonderful review. I am delighted you have had such a positive experience and it is encouraging to hear that we have met the standard you should expect. I am grateful to you for taking the time to provide your feedback which I will share with the team. They very much enjoy supporting you both and will be pleased to learn how happy you are with the care provided.

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Review of
Right at Home (Nottingham North)
from Richard C (Son of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

Right At Home was part of our lives for two years. For a year they cared for our mum and dad until Mum passed away a year ago. After that, they cared for Dad who passed away in April. Right At Home is genuinely unique. The professionalism and knowledge of their carers is second to none. But, it was

the humanity, humour and warmth they showed our parents that really impressed. They became part of the family and were interested in who Mum and Dad were and not just their care needs. Nothing was too much trouble and they responded to Mum and Dad's crises with flexibility and an eagerness to make things work. Initially, Mum and Dad were reluctant to accept help and suspicious of strangers coming into their home. Right At Home managed this incredibly well. They were sensitive and gentle and encouraged Mum and Dad to retain their independence. At our invitation, some carers came to both funerals in their own time - this summed up their commitment and humanity. It was a pleasure to have them in all our lives.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you for taking the time to share your kind thoughts, particularly at this time of personal loss. It means a lot to us. I'm sure it won't come as any surprise to you and your lovely family that, having grown so close to your mum and dad, the team are feeling deeply saddened, but I will share with them your belief that they supported your wonderful mum and dad so well. We will miss them both.

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Review of
Right at Home Nottingham (South)
from Roger P (Client) published on 1 May 2024

Submitted via Website • Report

Overall Experience

I’ve been using Right at Home for over a year now and I’m very pleased. At the start of our relationship they took the time to understand my needs and how best to meet them. Since then they’ve met those needs consistently and professionally. I’m always fully introduced to a new carer and all the carers

turn up on time, knowing what they need to do. As my care needs increase, Right at Home have increased their provision accordingly and (so far, touch wood) nothing has been too difficult for them.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you for your review. We are so happy you are pleased with the service we provide - we are so proud of our office team and CareGivers who all work so hard to meet your needs and look forward to continuing to support you in the future.

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Review of
Right at Home (Nottingham North)
from Linda W (Daughter of Client) published on 28 March 2024

Submitted via Website • Report

Overall Experience

I cannot fault the care provided to my dad or the support shown to me. Two staff members in particular always make my dad smile and he looks forward to their visits. I’ve had to request an increase in calls and this has been facilitated very quickly. I would recommend Right at Home to anyone looking

for a high-standard care agency.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for taking the time to provide a review. It is a privilege to provide support to your wonderful dad and I know his carers always have his wellbeing in mind when they visit and enjoy supporting him. I will share your kind thoughts with them.

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Review of
Right at Home (Nottingham North)
from Madeleine S (Daughter of Client) published on 15 March 2024

Submitted via Website • Report

Overall Experience

I live abroad and so do my two sisters so we really need a reliable company to provide care for our 89-year-old Mum who lives alone and has until now refused to have carers and relied on a family friend. From the first contact with Right At Home, I felt at ease. It was obvious the carer was very conscientious

and understanding. I felt confident that the staff she hand-picked would be the same. And I was not disappointed. She received a visit from a manager whom she pronounced as lovely and everything went smoothly – within days Mum was meeting her new support person which went very well. She enjoys the lunches her carer makes for her and is grateful she will feed the birds when it's too cold for Mum to go in the garden. Our mum started with just a couple of visits two weeks ago but is already wanting to increase the visits. This is a huge relief to all who love her!

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for providing such a lovely review. It is very much appreciated by the whole team and I will personally share it with your mum's carer who I know loves supporting her. We will of course respond to any request for additional support and I believe this is being discussed with her. In the meantime, we appreciate how difficult it can be for relatives living away from loved ones and will do all we can to provide peace of mind to your family.

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Review of
Right at Home Nottingham (South)
from J F (Client) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience

Enjoyable. I look forward to an outing every fortnight.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you for your review. We are so pleased you enjoy getting out and about in the community.

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Review of
Right at Home (Nottingham North)
from Claire M (Daughter of Client) published on 29 January 2024

Submitted via Website • Report

Overall Experience

Right at Home have been coming to Dad since the beginning of December. I chose them because of the way they involved Dad in the initial assessment - speaking to him and not about him. Dad, who has dementia, has two visits each day, morning and at tea time. Sometimes dad is up and dressed, sometimes

he’s got himself some tea but I never have to wonder what the carer might be doing because she keeps the house clean and tidy, changes the bedding, sorts the washing - she is an absolute angel. Dad has taken to her so well and, as far as his memory will let him, looks forward to her visits. I cannot express enough the peace of mind that it gives me knowing that Right at Home are there to care for Dad. We’ve developed a good system for communicating via a whiteboard in the kitchen so I always know what’s happening and I can pass on info that I need to share. I can see such an improvement in his appearance and mood since Right at Home have been visiting. I can highly recommend it.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for taking the time to provide a review. It is very much appreciated. It's an absolute privilege to provide support to your dad who is wonderful. I will share your feedback with the team and with your dad's carer personally as I know she loves supporting him. Thank you.

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Review of
Right at Home Nottingham (South)
from K R (Daughter of Client) published on 12 January 2024

Submitted via Website • Report

Overall Experience

Right At Home came on board with my mother when we needed to replace NHS Temporary Care. They were understanding from the start and helped Mother through a difficult time. We knew all her carers, despite living a distance away, as they were willing to communicate with us to make things better. When

her care arrangements needed to increase, that was facilitated. Mother could not have remained in her home without Right At Home giving her the care and understanding she required.
Many thanks.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

I will pass on your comments to the team, thank you!
Regards.

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Home Care Providers Owned by Right at Home UK in Nottinghamshire

Right at Home UK Locations in Nottinghamshire (2)

Right at Home UK Reviews in Nottinghamshire (81)

Right at Home (Nottingham North)

Right at Home (Nottingham North)

Right at Home (Nottingham North)

Right at Home Nottingham (South)

Right at Home Nottingham (South)

Right at Home (Nottingham North)

Right at Home Nottingham (South)

Right at Home Nottingham (South)

Right at Home Nottingham (South)

Right at Home Nottingham (South)

Right at Home (Nottingham North)

Right at Home (Nottingham North)

Right at Home (Nottingham North)

Right at Home (Nottingham North)

Right at Home Nottingham (South)

Right at Home (Nottingham North)

Right at Home (Nottingham North)

Right at Home Nottingham (South)

Right at Home (Nottingham North)

Right at Home Nottingham (South)

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