Right at Home (Nottingham North)

After initial teething problems all of our dealings with Right at Home have been very good. Our regular carers for Mum are all very nice and happy to help with whatever we have asked them to do. Right at Home have always tried to accommodate my mum's needs whatever they have been.

Very good service. Caring staff, consistent, few staff changes. Flexible. Well run.

The staff that care for my mum is excellent, and peace of mind for me. When mum has been in and out hospital at the drop of a hat. They kept changing her care plan without questions they have been amazing. Office staff and the carers.

We're very grateful for the support they provide and would happily recommend them to families looking for help caring for an elderly loved one.

RAH support has gradually increased over the last 30 months and the management team has worked in close partnership with us to really understand what support we want, going to great lengths to match suitable caregivers with mum and dad and we have an ongoing dialogue to make sure things work smoothly. They provide personalised, kind, patient, professional, respectful and excellent care, enabling mum and dad to be as independent as possible whilst keeping them safe, well, clean and nourished, so we could step back and be daughters again, not carers - and RAH are part of our family now, thank you.

My Dad has care visits twice a day to help my Mum with the daily tasks such as bathing, and changing bedsheets etc. From day one, the care was completely different from the other two care companies we have used previously, where Dad was just a number. They wanted to know all about my Dad as a person - his hobbies and interests - which meant the carers always have something to chat to Mum and Dad about. It feels like Dad is truly cared about by everyone that visits him, and by the management team. They have done everything they can to learn about Dad's additional requirements and his Parkinson's-specific symptoms. They also go the extra mile sharing time schedules so Mum and Dad know exactly when they will be visiting each day. A very well managed and organised, and really caring company, I couldn't recommend them highly enough.

Especial thank you to Paula who was faced with an extremely unpleasant emergency situation when she discovered me covered in blood and bleeding heavily from my wound and nose. Not what she was expecting. I could not have coped without her, and her other visits. Ruth

The team don't just support the service users but the whole family. X

This company looked after my aunty during the day whilst I was at work, and I couldn't be more grateful. She told me the staff were kind, caring, and made her feel well looked after. They were very professional and attentive to her needs, which gave me great peace of mind knowing she was in safe hands. I would highly recommend their services

I have already submitted a review of this company due to the amount of repetitive issues being located. Many chances were given and I was willing them to succeed. However, issues and concerns were still being located, with poor responses from some of the managerial team, which was very disappointing. Needless to say the correct decision was made to replace Right at Home Nottingham North as they did not change. I still stand by my opinion that there were some good carers that came, though there are clear failings that need resolve and better monitoring. This was a 3 at best on my last review. However, due to failing again, I would give them a 2 in the hope of improvement.

The standard of care received by my sister was exceptional. The staff made sure all if her needs were met. Over the course of one week two different carers were assigned to her. They were both friendly and competent, going above and beyond my expectations. I will definitely be using them again and highly recommend this company to other families who have caring needs

So pleased we did. My Mum, who has dementia, has received and continues to receive the best care, delivered by some amazing carers. She is happy to see them and enjoys their visits. Believe me, if that wasn't the case, she would let me know; there would be signs!

I can access carer notes to see what Mum has eaten, that medication has been administered without problems and how she seems in herself. Any concerns are raised with me immediately. Managers are always available and approachable and go out of their way to accommodate any last-minute requests. Not the cheapest, not the most expensive, but they provide a great service and most importantly, my Mum is happy. Would highly recommend.

My helper has been coming twice a week for some months now & has been most reliable and a pleasure to have around. Shopping & cooking are a great bonus for me. Nothing is too much trouble. It is very easy to change dates and hours as required.

Never consider taking live in care or Carers. Managers not supportive. Poor delivery of care. Carers not giving training standards. Poor quality of care. Carers on the phone no interaction with client. Cost for live in care very high.

One big thank you to everyone involved in looking after my mum at Right at Home North, I've tried 3 other agencies in the past but this one is by far the best! To be able to go away for a break from looking after my mum and knowing she is happy and cared for to a high standard is so important to me. Thank you.

Very highly recommend it.

I have found dealing with Right at Home (Nottingham North) an absolute pleasure. Nothing is too much trouble. The circumstances I find myself in are sometimes very challenging. My wife has dementia and both our lives are changed forever. Right at Home is the second agency I have employed and blends total professionalism with an immense understanding of all situations. Our lives are many times easier with them on board. They will try at a moment's notice to accommodate changes at home, be it changing times or adding hours. Cannot thank all of them enough!

Right At Home was part of our lives for two years. For a year they cared for our mum and dad until Mum passed away a year ago. After that, they cared for Dad who passed away in April. Right At Home is genuinely unique. The professionalism and knowledge of their carers is second to none. But, it was the humanity, humour and warmth they showed our parents that really impressed. They became part of the family and were interested in who Mum and Dad were and not just their care needs. Nothing was too much trouble and they responded to Mum and Dad's crises with flexibility and an eagerness to make things work. Initially, Mum and Dad were reluctant to accept help and suspicious of strangers coming into their home. Right At Home managed this incredibly well. They were sensitive and gentle and encouraged Mum and Dad to retain their independence. At our invitation, some carers came to both funerals in their own time - this summed up their commitment and humanity. It was a pleasure to have them in all our lives.

I cannot fault the care provided to my dad or the support shown to me. Two staff members in particular always make my dad smile and he looks forward to their visits. I’ve had to request an increase in calls and this has been facilitated very quickly. I would recommend Right at Home to anyone looking for a high-standard care agency.

I live abroad and so do my two sisters so we really need a reliable company to provide care for our 89-year-old Mum who lives alone and has until now refused to have carers and relied on a family friend. From the first contact with Right At Home, I felt at ease. It was obvious the carer was very conscientious and understanding. I felt confident that the staff she hand-picked would be the same. And I was not disappointed. She received a visit from a manager whom she pronounced as lovely and everything went smoothly – within days Mum was meeting her new support person which went very well. She enjoys the lunches her carer makes for her and is grateful she will feed the birds when it's too cold for Mum to go in the garden. Our mum started with just a couple of visits two weeks ago but is already wanting to increase the visits. This is a huge relief to all who love her!