Right at Home (Nottingham North)

616a-618a, Sherwood Business Centre, Mansfield Road, Nottingham NG5 2GA
Review Us
9.5 23 Reviews
  • Right at Home (Nottingham North), Nottingham
Right at Home Nottingham North, a Top 20 in East Midlands provider on homecare.co.uk 2024, offers high-quality, personalised in-home care for older adults, those with disabilities, and dementia. Their dedicated CareGivers, trained through an award-winning programme, provide companionship, personal care, and specialist support, empowering clients to live independently.

At Right at Home Nottingham North, their aim is to make a positive difference to the lives of those they care for. Only recruiting and training CareGivers who have a genuine passion for helping people in the local community, the team are committed to improving the quality of life for Clients and enabling them to live safely and happily in their own homes.

If you or any of your loved ones are looking for high-quality care in Sherwood, Arnold, Woodthorpe, Gedling, Wollaton, Mapperley, Aspley, Bestwood, Hucknall and any surrounding areas please feel free to get in touch.
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Care Provided by Right at Home (Nottingham North)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Your care needs don't vary depending on the time or day so neither do our prices.


Please feel free to contact us to discuss.

Contact Right at Home (Nottingham North) to get a personalised quote.

Contact Right at Home (Nottingham North) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sarah O'Connor (Registered Manager)

Right at Home (Nottingham North) Reviews (23)

9.5

Right at Home (Nottingham North) has a Review Score of 9.5 (9.456) out of 10, based on 16 reviews in the last 2 years.
Over all time Right at Home (Nottingham North) has 23 reviews.

Overall Experience
  • 21
  • 0
  • 0
  • 1
  • 1
Date Published
  • 23
  • 8
  • 9
  • 16
  • 7
Reviewer Connection to Right at Home (Nottingham North)
  • 8
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from S T (Client) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following an accident at home, resulting in a fractured hip, which required surgery for a total replacement, I was anxious about returning (my husband had recently had a stroke and is limited in his movement). The initial assessment was very thorough. I appreciated the confidence that the carers gave
me. It was very helpful that I could choose the times convenient to me. It was good that new carers were always introduced carefully. They always arrived as planned. The mixture of personal care and house care was helpful. They were very personable and helped to increase my mobility and confidence. I am very happy to commend Right at Home for someone in similar circumstances.
Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)Thank you for your wonderful feedback, it is very much appreciated. We were very happy to play a part in your recovery and so pleased you did so quickly, although we will miss you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L B (Granddaughter of Client) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic service provided. From first contact, everyone I spoke to or emailed was polite professional and empathetic. Everything was handled in a timely manner, with no long waits and assessment booked at a convenient time. The care plan written for my gran was professionally done with so
much detail I was pleasantly surprised. My gran loves her carer. I have spoken to her about it as I don't live with her and she's really happy with the care she receives as is my mum. Would highly recommend this company. All policies and instructions between the carer, client and other family members are on point. They allowed me to be involved in the process at my parent's request and copied me into all correspondence. As long as my gran and my mum are happy I'm happy. Thank you to the team at Right at Home.
Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)Thank you so much for sharing your experience, it is very much appreciated. I am so pleased that you are happy with the support we are providing, and I know, having spoken with your gran's CareGiver regularly for updates, that she has taken great interest and pride in helping with her improvement and thoroughly enjoys supporting her.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M W (Son of Client) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dealing with Right at Home has been an absolute joy since the very first phone call. From setting up the care package right through to its delivery. They have paid such attention to detail and demonstrated such care and understanding, far surpassing anything that I could have hoped for. Not only do
they have a highly skilled and professional team of carers, but they also go the extra mile to make sure the service offered is a connected-up logical set of services that meets my mum's needs. As an organisation, they communicate effectively and constantly review the care package to fine-tune it. They were brought in in the first instance because my mum had to spend several weeks in hospital and a care package was put in place In order that she could return home. Although they have been working with my mum now for something just over a month the improvement in my mum's physical and mental well-being is plain for all to see. I really can't commend the service highly enough!
Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)Thank you so much for your kind words. It is an absolute pleasure to care for your mum and a privilege to play a small part in keeping her happy and well at home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for Right at Home (Nottingham North) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.606 for Right at Home (Nottingham North) is calculated as follows: ( (82 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 94 Ratings = 4.606
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Right at Home (Nottingham North) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (5)

Anne

Anne Downey

Job Title: Managing Director Joined: 2021

Before becoming a Right at Home franchise owner Anne worked as a Housing Aid Solicitor for over 20 years. During this time, Anne came to understand the importance of remaining independent in her home and providing support for those who need it. This perfectly aligned with the values promoted here at Right at Home.


Why did you start a business in Home care and support?


"I started my own branch of Right at Home as a direct result of the wonderful care provided to my own mother by her local Right at Home CareGivers. I was so impressed by their commitment to the highest quality care that I enquired about becoming part of the team to provide the same person-centred support to people in my own community in Nottingham."


"Our main purpose is always to improve the quality of life for our Clients and their families. Whether that’s assistance with a weekly shopping trip, daily meal preparation or support with special conditions that require additional expertise or equipment, we are here to help."


"Our professional team of CareGivers are carefully selected and trained to the very highest standard. We would never send someone to your home that we would not want to look after a member of our own family."


To contact Anne directly, you can email or call.

Sarah

Sarah O'Connor

Job Title: Registered Manager Joined: 2023

Sarah is a cheerful and experienced manager at Right at Home Nottingham North. With her warm smile and approachable demeanour, she brings positive energy to the team. Sarah's extensive background in care management ensures that clients receive the highest standard of personalised care. She excels in leading her team with compassion and professionalism, fostering a supportive and collaborative work environment.


Sarah's dedication to her role and her genuine care for both clients and staff make her an invaluable asset to Right at Home Nottingham North.

Jo

Jo Tansley

Job Title: Deputy Manager Joined: 2023

Jo is an incredibly experienced deputy manager at Right at Home Nottingham North. Known for her exceptional skills and deep understanding of the care industry, Jo plays a pivotal role in supporting the team and ensuring the delivery of outstanding care services. Her expertise and proactive approach make her a trusted leader, adept at managing day-to-day operations and addressing challenges with efficiency.


Jo's commitment to excellence and her compassionate nature help create a positive and nurturing environment for both clients and staff at Right at Home Nottingham North.

Tom

Tom Jones

Job Title: Technology Coordinator & Business Analyst Joined: 2022

I’m Tom, After leaving sixth-from I went straight into full-time work until March 2022. I left to pursue my interests in Trading and Investing and now also work for Right at Home providing IT/Business support in the office and providing care to our clients.


I love reading and researching trade ideas and I’m also massively into sports and activity.


I’m an Arsenal fan and currently play football on a Saturday and try to play 6-a-side/train as much as possible during the week. I also like to go out for runs, play golf and work out at the gym.


As well as the above I love all animals, especially dogs. I have 2 at home, a Romanian Rescue and a Staffy Cross.

Our

Our CareGivers

Job Title: CareGiver Joined: 2021

Our main purpose is always to improve the quality of life for our Clients and their families. Whether that’s assistance with a weekly shopping trip, daily meal preparation or support with special conditions that require additional expertise or equipment, we are here to help.


Our professional team of CareGivers are carefully selected and trained to the very highest standard. We would never send someone to your home that we would not want to look after a member of our own family

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Nottingham North) to verify any information. View our terms and conditions. Right at Home (Nottingham North) has an Enhanced Service - more info.