Home Care Providers Owned by Right at Home UK in West Sussex

I cannot recommend Right at Home highly enough, the carers they provide are all reliable, competent and friendly.

I engaged Right at Home (Mid Sussex) to provide care for my elderly parents six months ago. From the initial appointment, the service we have received has been of the highest standard. The team really took the time to not only understand my parents' needs, but also to understand them as people. The carers are wonderful and do a fantastic job. Mum has already formed a strong relationship with them and recently said: "They are not just people who come round to help, I consider them my friends!" I would also like to share how impressed I am with the management team. Communication is first-class, and any request is communicated to the front-line team quickly. Equally, I know I will be informed immediately of any issues or concerns the team may have. Living overseas, the service from Right at Home has been a game-changer! Thank you to all the team!

The staff who come out are very nice and caring. They do all that I ask of them and are very helpful. I feel safe and am very grateful of their company and help on the occasional days out that I have when the carer comes with me.

It's given our whole family such peace of mind knowing she's in safe, caring hands.

it is reassuring that when you are not at home, to know that mum & dad feel safe knowing that they are having regular visits from their lovely care team from Right at Home.

The care team have always provided excellent care & support for mum & dad whenever the call is.

Right at Home have provided care for almost 3 years now and have shown a consistent high level of care throughout this period.

During a 3 year period there have been a small number of issues/queries, but when raised these have been dealt with promptly and to my satisfaction, which is credit to the support/managerial team to ensure that mum & dad's care is a priority.

Time was given by the Care Manager to get to know me and prepare my care plan beforehand. The carers that visited me were confident, friendly, and genuinely wanted to take care of me! They were willing to do all that I needed and I enjoyed chatting with them during the visits. I now know that I can use their services if I need extra support in the future.

A big big thank you to everyone in the Right at Home team for looking after my Step-Mum so well whilst she is recovering after her operation. They have always been very friendly, caring and understanding, providing her with companionship as well as the help and support she has needed. This has included with both regular daily visits and taking her for an appointment. It's been very reassuring for me too to know we can rely on the team for help. Thank you once again.

The service we have received from Right At Home has been brilliant. We really look forward to their visits.They are kind, caring, but most of all really fun to have around. It's a great comfort to know that they're at the end of the phone.

The carers were very quick to draw my attention to a nasty blister on my Dad's leg back in March this year. Given that my father is a diabetic, I was very grateful to them drawing this to my attention so I could arrange an appointment with his doctor/nurse.

They have also been extremely helpful when my Dad needed an urgent prescription picked up over a weekend and went out of their way to ensure my Dad received his medication despite issues with the pharmacies. I cannot thank them enough given that I don't live in West Sussex and was unable to travel down to Dad's due to my own health issues.

What a joy dealing with the staff at Right to Home. Always cheerful and friendly and, at the same time, providing an excellent service. The team have been working with my sister who is presently in a nursing home. They have been providing additional support to my sister in the form of a car and driver/carer twice a week, providing my sister with mobility and companionship. Due to problems with her eyesight she has had to give up driving. Besides providing the transport the carers have helped my sister with sorting out around her house and at the same time provided companionship.

I speak very highly of RIght at Home. They provide consistent high quality care, both in the office team and the visiting carers, forming friendly, considerate relationships with their clients. Because I trusted the standard of care they provide, I felt I could relax knowing my dad and then my aunt were in safe capable hands. On occasions, outside of the care times provided, if there was an issue, which I was unable to manage due to circumstance, they were always available to be a reliable point of contact to ask for extra support. RIght at Home are not just a service provider they are a team of genuinely caring human beings.

RAH have worked with us to ensure the continued independence and safety of our parents.

My Mum's care and support needs have been variable and changing over the last year and we wanted care than can respond to this with flexibility and understanding. She was transitioning from established carer relationships to new carers which was also a concern and stress for her and myself. The understanding, communication, process, flexibility and care have been professional and top class.

Right at Home offered a truly professional approach from the start. Managers listened carefully to the needs within the home and supported new carers in building relationships with my parents and training. Initially supporting my Dad with dementia, and then my Mum with failing sight and mobility issues, we have had an ongoing relationship with Right at Home over many years. My Mum built very positive relationships with caregivers and their gentle approach supported her to live as independently as possible within her home, whilst also supporting her to complete tasks which she struggled. Wherever possible, there was a continuity of care offered from two regular carers each week. Regular communication ensured Mum knew who would be attending and monitoring enabled changes to be made to care offered as needs increased. We would highly recommend the Right at Home team as providers of high quality care in the home offering compassion and kindness. Thank-you to all for many years of care

Living a distance away from Dad, the service given gave us peace of mind that he was being cared for. No issues with any of the carers. Last few weeks have been challenging to say the least. Georgina and her team have gone beyond their duties to ensure safe outcome. We are extremely grateful. Thank you.

I cannot speak highly enough of both the office staff and the carers. The office staff always worked with my my mum's and the family's interest at heart, and provided carers that my mum simply loved. Her days were made special by looking forward to those carers. I cannot get over the kindness and care they showed to my mum.

We cannot thank ALL enough for everything!

Mum has been recieving companion calls for the last six months and really enjoys the carer's visits. Mum has Dementia and this impacts social abilities etc. The Carers chat, support Mum with small chores and play silly games which she loves! Mum has a regular team of 4 carers, a rarity these days! And these ladies really seem to care about supporting and encouraging Mum. We are very impressed with the company, Lisa and Leah do their best to provide the consistent care, along with any extra calls we may need, most of the time with the same carers from her team. Timing is consistent and any changes are communicated to us beforehand to make sure we are happy. The team of carers are excellent, and Mum looks forward to their arrival. Am well impressed with the service this company provides so far.

I would have no hesitation in recommending RAH to other families based on our experience.

We started using Right at Home in May 2025. Sammie the Registered Care Manager was very responsive to the needs of my father-in-law, and a care plan was quickly in place. I am my father-in-laws full time carer and Right at Home have allowed my husband and I to have 1 day a week to ourselves, giving me a much needed break. We generally have the same ladies visiting 4 times during the day. All of the carers are kind and gentle with my father-in-law who at 96 has dementia and other physical needs. Very importantly, if we ever have a query Sammie and other office based staff are easy to contact and quick to respond.