Right at Home (Mid Sussex)
Suite 2, Lion House, Folders Lane East, Ditchling Common Indl Estate,
Hassocks
BN6 8SG
Uplift for weekends and Bank Holidays
These prices are only a guideline, please contact Right at Home (Mid Sussex) to find out the exact price for your requirements.
Right at Home (Mid Sussex) has a Review Score of 9.9 (9.917) out of 10, based on 14 reviews in the last 2 years.
Over all time Right at Home (Mid Sussex) has 89 reviews.
5.0 out of 5
It has been an absolute pleasure to support your father, and indeed your mother before that. We truly value the relationship we have built with all of your lovely family. Thank you for the kind words.
5.0 out of 5
Thank you for taking the time to leave a review and for your very kind words!
5.0 out of 5
I can't tell you what a joy it was to support your lovely father - what an amazing and surprising man! I'll never forget the first time I visited his front room only to see his extraordinary history unfolding in front of me! We really appreciate your very generous feedback and your kind recommendation.
5.0 out of 5
It was an absolute delight looking after mum - it's no wonder the CareGivers were always smiling! We are very grateful for the opportunity to have supported her and hope she is happy and settled in her new home.
5.0 out of 5
Thank you for the kind review. We understand that that sometimes it is a big step for someone to accept help at home, as rightly people generally like to be as independent as possible for as long as possible. We will always look to encourage independence, just 'filling in gaps' where required and know that it is a privilege to be invited to support clients in their own homes, which requires a great deal of trust. It is great to hear when a client has trust in us and has actually begun to look forward to our CareGiver visits!
5.0 out of 5
What an absolute pleasure it was to support your mum and aunt - what a couple of characters! The CareGivers loved the opportunity to take them out and about. We are so pleased to hear that we were able to give you the reassurance and support you needed, and are very grateful for this kind review and recommendation.
5.0 out of 5
It has been a joy to have supported Mum over these past few years. What an incredible lady! We are so pleased we were able to make a difference and support the family in keeping her safely at home all these years, and we thank you for giving us the opportunity to build this relationship with you, your mum and the family.
5.0 out of 5
Thank you so much for leaving such a wonderful review about our services. We always try and go above and beyond to support our clients and their families, and we are fortunate to have an incredible office support team and amazing CareGivers who enable us to do so. It was a joy and a privilege to have supported Mum and Dad in their later years. Hopefully, we gave the family the comfort and the support they needed during what can always be a difficult time.
5.0 out of 5
Wow - what a wonderful review! As you know, we had supported your in-laws for a few years and it has been an absolute privilege to get to know them during this time and be part of their lives. It was a particular privilege that we were able to support them both right to the end, which as you say was what they both wanted.
5.0 out of 5
It is a delight to visit your mum, who is an absolute character. As you know, it has been important to balance attending to her needs with supporting her desire to remain as independent as possible, however hopefully we've got the balance about right for her to remain safe in her own home. Thank you for taking time to offer such a comprehensive review - we really appreciate the feedback.
5.0 out of 5
Thank you for reviewing our services. It was a joy to support your aunt this past year or so and we hope she will be very happy in her new home.
5.0 out of 5
We really value the relationship we have built with your lovely family these past few years and the time we are able to spend with your parents. It is heartening to see them still living very happily in the home which they clearly love. Thank you for your very kind feedback - we will ensure in particular your comments about our Registered Manager are passed on!
5.0 out of 5
Our CareGiver team really value the relationship they have with your family and thoroughly enjoy the time they are able to spend with them. They are an amazing duo!
5.0 out of 5
Thank you for your kind words. It is one of our company values that we try and maintain as much continuity of care as possible, so it is great that this is the experience you are having and that our service is proving valuable to you.
5.0 out of 5
It is an absolute joy to support your daughter. She is a ray of sunshine and she lights up the office when she drops in to see us! We are delighted that you put your trust in us and are very proud of the relationship we have built with your family over these past few years.
5.0 out of 5
It is so kind of you to post such a lovely and comprehensive review and it was a delight for our team to have got to know you and your husband. If you need any support or advice in the future, please don't hesitate to get in touch.
5.0 out of 5
Praise indeed! Many thanks for such a fantastic review. I'm sure you know what a privilege it has been for us to support your mum and dad - they are amazing people, and it has been our pleasure to have had the opportunity to get to know them.
5.0 out of 5
That is such a lovely review of our services. Thank you for your very kind words. We are very fortunate to have a fantastic team who love to go the extra mile offering person-centred care for all of our clients, and are so pleased that the quality of our services are being appreciated.
5.0 out of 5
Thank you for your very kind testimonial. We do know the members of staff to who you refer and will ensure we pass back your feedback. We are so glad we were able to assist so positively and wish Mum all the very best in her new setting!
5.0 out of 5
It has been an absolute joy to have supported your mother these past couple of years, and help keep her safe at home for as long as possible. Our caregivers have always been very fond of her and are proud of the relationships they have built with her and the family. An absolute highlight was, of course, the privilege of escorting her to your wedding! Thank you for your very kind words and for your support of Right at Home.
The Review Score of 9.9 (9.917) out of 10 for Right at Home (Mid Sussex) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Mid Sussex) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Andy joins the Right at Home network after a long career in the leisure industry. Initially working as a qualified golf professional, his career branched into management, latterly managing large proprietary golf and fitness resorts.
In early 2016, however, Andy decided it was time to channel his abilities into a business of his own, and of which he could be proud of. Andy’s parents were owners of two premier residential care homes in Burgess Hill, and so, having grown up in and around the environment, it was a natural choice to follow a similar path.
Andy explains, “I have long looked to use my skills and knowledge in developing my own business, and with years in customer service, management and public relations roles, the care industry seemed the perfect fit for me to contribute positively back to the local community, which has served me so well for the past forty years.”
“Having seen first-hand the richness that quality care can bring to the lives of the elderly, I feel passionately that I too can follow in my parents’ footsteps, and make a difference to those deserving of our support and understanding.”
“I am determined that Right at Home will offer the best home care service in the Mid Sussex area. We are building a team consisting of the best CareGivers, providing them with the right support, training and career development, within a fantastic working environment. This in turn ensures that our clients come to receive the highest standard of ‘person centred’ care – how they want it and when they need it.”
Andy still lives in Burgess Hill, along with his wife, two children and their dog. He still loves the occasional game of golf, plays football, is a keen supporter of Burgess Hill Cricket Club, and when time allows, likes to do crosswords, tend to his beloved garden and try to master the ukulele!
Lou has always wanted to work in care and, since leaving school, has gained hands-on experience within a number of NHS settings, care homes, hospices and individual private home care.
She has been working for Right at Home since 2018. Starting as a CareGiver, she always looked forward to the challenge of getting to know new clients, their families and what works best to ensure they are well cared for and feel safe within their home environment. Although her role has changed over the years, her passion for the role hasn't.
She was very pleased to be nominated for the RAH CareGiver of the Year 2021 and very proud to have won against stiff competition from all over the country.
In early 2022 Lou completed a level 4 Diploma in Adult Care and then became the Registered Manager of Right at Home Mid Sussex, a role that she is incredibly excited about.
Throughout the earlier part of my working life, I held a variety of roles in financial reconciliation and administration, acquiring a number of business and book-keeping qualifications along the way. Fifteen years ago, I left day-to-day employment so that I could focus on bringing up our two young children.
I later became a Teaching Assistant at the children’s primary school, enjoying a role where I really felt as if I was able to make a difference, and which I continued until this year when we decided to set up the business.
I am really looking forward to supporting Andy in developing the Right At Home Mid Sussex business, and learning more about the care industry, which is something I’ve never had involvement in before. I will soon be undergoing the same stringent training programme as our other CareGivers, so that I too will be able to deliver care in the homes of those that need us.
Scheduling the right Carers to match our clients at the right time.
Keeping clients safe and ensuring they get the very best care.
Keeping clients safe and ensuring they get the very best care.
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