Right at Home (Mid Sussex)

I have found Right at Home to be a wonderful care agency. All staff I have had contact with have been friendly, kind and very professional. They have been eager to help and happy to carry all tasks I have asked for.

I cannot recommend Right at Home highly enough, the carers they provide are all reliable, competent and friendly.

I engaged Right at Home (Mid Sussex) to provide care for my elderly parents six months ago. From the initial appointment, the service we have received has been of the highest standard. The team really took the time to not only understand my parents' needs, but also to understand them as people. The carers are wonderful and do a fantastic job. Mum has already formed a strong relationship with them and recently said: "They are not just people who come round to help, I consider them my friends!" I would also like to share how impressed I am with the management team. Communication is first-class, and any request is communicated to the front-line team quickly. Equally, I know I will be informed immediately of any issues or concerns the team may have. Living overseas, the service from Right at Home has been a game-changer! Thank you to all the team!

Right at Home offered a truly professional approach from the start. Managers listened carefully to the needs within the home and supported new carers in building relationships with my parents and training. Initially supporting my Dad with dementia, and then my Mum with failing sight and mobility issues, we have had an ongoing relationship with Right at Home over many years. My Mum built very positive relationships with caregivers and their gentle approach supported her to live as independently as possible within her home, whilst also supporting her to complete tasks which she struggled. Wherever possible, there was a continuity of care offered from two regular carers each week. Regular communication ensured Mum knew who would be attending and monitoring enabled changes to be made to care offered as needs increased. We would highly recommend the Right at Home team as providers of high quality care in the home offering compassion and kindness. Thank-you to all for many years of care

We cannot thank ALL enough for everything!

I cannot rate them high enough!

Thoroughly recommended.

The care has always been very good, punctual and friendly. But very expensive.

We have been using Right at Home for more than 12 months now. The carers are well trained and clearly carefully selected, as all have the best interpersonal skills. Above all they really seem to care about their clients. It is not just a job. They care about caring and are so warm and friendly with clients.

I could not speak highly enough of their services.

I would highly recommend Right at Home

The care for my father from Right At Home over the last two years has been absolutely outstanding. It has helped him to remain in his own home, which is his dearest wish for much longer than I could've forecast, despite his worsening dementia. I can't recommend Right At Home highly enough. Thank you.

Exceptional carers, office staff and owner.

Excellent care provider, deeply appreciated by us, and would thoroughly recommend. From the start, Right At Home were warm, compassionate and professional. They were diligent in understanding our dad and his care needs, his interests and quirks, his life. They adapted as the care needs changed, particularly in the last months before dad moved to a nursing home. Their response to requests or changing requirements was rapid, including the odd emergency out-of-hours... there was always someone there. The app allowed us to check on rosters and reports on each visit, so we could see how dad was every day. In our case, two of us are 12000 miles away in Australia, but we felt completely in touch. Overall, Right At Home took the pressure off, and we felt completely reassured that dad was in safe and kind hands. They were recommended by someone in dad's village, and we do the same to you.

We were sorry to have to move on and leave everyone's smiling faces!

They have been nothing but flexible and supportive. The care has been attentive and the person in question was initially reluctant to have but now loves it being in place! It gives us peace of mind as well as the person receiving the care.

Right At provided excellent companionship and care support to my Mum and Aunt over a 9-month period. The office staff and carers were always very friendly and supportive and we would be contacted promptly if there were any concerns. As my Mum and Aunt's needs changed, Right At Home was able to adapt their support to respond. All the carers who spent time with my Mum and Aunt were so friendly and warm and it was hugely reassuring to us as a family to know they were visiting. I would really recommend Right At Home.

Right at Home Mid Sussex has looked after my mum for the last few years, and we cannot praise them highly enough. From the management and office staff to the carers, they are all so helpful and approachable. The carers really do care about their clients and the 45-minute visits mean that they have time to really get to know them. We've now reached a stage where my mum needs to go to a care home due to increasing confusion and frailty, but the Right at Home team have supported her to stay at home as long as possible. I would absolutely recommend their services.

My family used Right at Home (Mid Sussex) to care for both my father and mother towards the end of their lives. The experience we had was faultless from start to finish. The office is very well organised in managing the care and rotas and the care provided was exceptional. My mother and father were very well looked after and it allowed them to stay in their home for as long as possible. The team has been amazing, thanks so much.

We could not recommend Right at Home highly enough. All of the team who supported my in-laws over the last few years were & are incredible people who showed such incredible patience & care. My in-law's worst fear was to die in hospital & the Right at Home's level of exceptional service ensured they had the choice to remain at home right till the end despite medical & personal care challenges. Whilst care packages were being arranged we experienced support from other care providers in the area so had first-hand experience of what good looks like & it is most definitely the Right at Home team. Thank you to the manager & her amazing team.

I would highly recommend the Right At Home team. Mum is 80 and suffers from dementia. She's lived in this area for the last 55+ years, so the fact that all the care staff are recruited locally is valuable because it means they can chat to Mum about the things she is familiar with. The care staff, capably managed by the managers, are friendly, reliable, and patient. They are also punctual and stick to their pre-arranged time slots, which is not the case with all care agencies. The service is managed through an app which we have access to via a portal. It is incredibly useful for my brother and me to be able to read the carer notes for each visit and check on the roster and tasks being undertaken. Because the service is good, it is also in high demand, which leads to the one minor issue - if you need care staff at peak times of day (mealtimes etc...) you may have to join a waiting list. Again though, I think this is true of all care agencies at the moment. Thank you Right At Home.