Right at Home (Mid Sussex)

Kindness, listening, expertise, problem-solving, caring, patience and skill from a wonderful group of carers.

Mum feels very safe and secure with the support provided. The staff are attentive and show genuine interest in my mother. I feel confident leaving my mother in their care. They always arrive a the correct time and willingly take on all the challenges that arrive.

Carers are very different but all have such individual talents to contribute to the care of and comfort of me. They have added to my confidence in living a 'normal' life. Thank you for all the laughter.

Mum and I are very happy with the service you provide for us. In particular, one of her carers has become part of mum's routine and they get along like old friends regardless of the age difference. Her carer is a credit to your team, she is always so cheery, helpful and considerate and mum adores her. This enables me to go to work knowing mum is in good hands and without your team, I couldn't do that so thank you. They are always able to accommodate changes in times when required which I've appreciated, with various appointments for mum recently.

Right at Home have always gone above and beyond for my dad, really looking out for him. Can't praise them highly enough. Without their kindness, dedication and thoughtfulness, I don't think he could maintain the independent life, living at home, that he wishes. It's like having an extra family member on the team.

The carers supplied by your agency were diligent, cheerful, discrete and above all caring. My husband looked forward to their visits and light-hearted banter which overcame any embarrassment which might have been him being a very private person. Infact he became 'chatty' which surprised me enormously. Their thoughtfulness and kindness helped both of us through a very difficult year. I would however like to point out a little rudimentary training involving making beds up with sheets and blankets wouldn't come amiss as many are brought up with duvets, and could have been introduced to 'hospital corners' as part of their preparation for the job. They were all special people and completely undervalued by society as a whole, but appreciated wholeheartedly by my husband and I in an hour of need. Thank you.

Can't thank Right at Home enough for the care and attention they give to Mum. She has been looked after by them for several years and we have always found the carers excellent. Mum never worries about which of 'her ladies' is coming. We have had a couple of incidences where we needed care cover at short notice and Right at Home have always found a member of staff to help.

Very efficient caring, kind and friendly girls. Nothing was too much trouble. I feel extremely well looked after. Management organisation is excellent.

The service was excellent. We called for a temporary pause so we could assess what both our needs might be in the future.

Pleasure that it's local and kept to short distances. Good quality and security for my problems.

My need for care at home is more social. I live in a retirement flat and need help with shopping and a bit of socialising. When out, my carer and I start off having a coffee and a sandwich in a cafe or we go to a garden centre and then the food shop and go to the bank. I find the outing very relaxing and we put the world to rights and have a laugh. I will admit that there has been a carer who was like the daughter I never had. That is praise indeed.

I found that they were good company, conscientious and caring.

The carers were professional and efficient yet interacted positively with my wife (and myself). they kept the mood light despite the very sad situation (my wife was dying).

My mother has sadly died recently. For the last few years of her life, she had Right at Home (Mid Sussex) carers. Everything about the people and service was first class.

The team of carers at Right at Home (Mid Sussex) are fantastic ladies. In the most difficult time of my life, my father needed help as he was terminally ill and these ladies helped me make the last days of my father's life more bearable. He died with all the love and care around him. One member of staff especially worked so hard to ensure that the right equipment was received when he needed it. The member of staff and the team of girls were so good with my father, engaging with him, making him feel safe and cared for. I cannot thank this company enough for all their help and understanding. If your lucky enough to hire this agency you will be very grateful.

Thank you again.

Most of the carers treated my husband with dignity and respect and gave me support at a very difficult time when my husband was dying. They were professional and caring and I felt I could rely on them.

The staff were all very kind and caring often gong above and beyond their duties. They were company for my father and took an interest in him, often bringing him his favourite doughnut as a treat. There was always someone on the end of a phone. The office staff were equally as caring and reacted quickly to any request. Everyone made things easy for dad and us.

In a short period of time, we had three carers of which only one was very good.

We looked around for months before we chose Right at Home and didn't look back. Carers often went above and beyond what was asked of them, which made a massive difference to our Mum. Communication was good so we were able to resolve issues quickly. I loved the social events as it gave us the opportunity to meet many of the faces behind the scenes.