Submit a Review for Right at Home (Mid Sussex)
Suite 2, Lion House, Folders Lane East, Ditchling Common Indl Estate, Hassocks, BN6 8SG
View full details of Right at Home (Mid Sussex)Latest Reviews for Right at Home (Mid Sussex)
14 January 2026
I live in Australia and engaged Right At Home Mid Sussex to provide care services for my 84 year old mum in Burgess Hill. She was initially reticent at the idea but from the first visit by RAH she has been thrilled with them and looks forward to their visits.
All three of the staff mum has met
have gone above and beyond expectations. And from my perspective, 10,000 miles away, I find them to be super responsive and excellent at keeping me suitably informed. I almost feel like they are now an extension of the family.
I cannot rate them high enough!
13 January 2026
For over 7 years Right at Home have saved the day with my mother-in-law.
Always friendly and completely focussed on her needs, they come rain or shine and as her needs changed, they accommodated those changes with efficiency and kindness.
My mother-in-law formed some real friendships with a few of
the people who came, and her horizons grew later in life in ways we hadn't expected. As she took in so many different stories in the lives of her carers, as they chatted to each other and swapped life stories, she gained a much broader perspective on society and the varied things people cope with in their daily lives. This had an amazing enrichening effect on her and she became more tolerant and understanding of much which had been closed to her life-view in the past.
Sadly as her care requirements changed, there was less time to chat, but that broadened view of life has stayed with her and is one of the unexpected benefits of having carers come to your home.
Thoroughly recommended.
09 January 2026
The care has always been very good, punctual and friendly. But very expensive.
23 December 2025
We have been using Right at Home for more than 12 months now. The carers are well trained and clearly carefully selected, as all have the best interpersonal skills. Above all they really seem to care about their clients. It is not just a job. They care about caring and are so warm and friendly with
clients.
I could not speak highly enough of their services.
28 October 2025
From the initial call about support with care the service has been wonderful. Our needs were listened to and the carer who looked after us was exceptional. Friendly, empathetic, patient and efficient, always happy to be flexible and do all she could to help. Those that covered holiday periods were
also great.
I would highly recommend Right at Home
22 October 2025
The care for my father from Right At Home over the last two years has been absolutely outstanding. It has helped him to remain in his own home, which is his dearest wish for much longer than I could've forecast, despite his worsening dementia. I can't recommend Right At Home highly enough. Thank
you.
26 June 2025
Exceptional carers, office staff and owner.
25 March 2025
Excellent care provider, deeply appreciated by us, and would thoroughly recommend. From the start, Right At Home were warm, compassionate and professional. They were diligent in understanding our dad and his care needs, his interests and quirks, his life. They adapted as the care needs changed,
particularly in the last months before dad moved to a nursing home. Their response to requests or changing requirements was rapid, including the odd emergency out-of-hours... there was always someone there. The app allowed us to check on rosters and reports on each visit, so we could see how dad was every day. In our case, two of us are 12000 miles away in Australia, but we felt completely in touch. Overall, Right At Home took the pressure off, and we felt completely reassured that dad was in safe and kind hands. They were recommended by someone in dad's village, and we do the same to you.
20 March 2025
We cannot find anything negative to say about this company and the staff. Everyone went beyond our expectations and were so focused on my mum and keeping her safe and happy.
We were sorry to have to move on and leave everyone's smiling faces!
20 March 2025
They have been nothing but flexible and supportive. The care has been attentive and the person in question was initially reluctant to have but now loves it being in place! It gives us peace of mind as well as the person receiving the care.
19 December 2024
Right At provided excellent companionship and care support to my Mum and Aunt over a 9-month period. The office staff and carers were always very friendly and supportive and we would be contacted promptly if there were any concerns. As my Mum and Aunt's needs changed, Right At Home was able to adapt
their support to respond. All the carers who spent time with my Mum and Aunt were so friendly and warm and it was hugely reassuring to us as a family to know they were visiting. I would really recommend Right At Home.
25 November 2024
Right at Home Mid Sussex has looked after my mum for the last few years, and we cannot praise them highly enough. From the management and office staff to the carers, they are all so helpful and approachable. The carers really do care about their clients and the 45-minute visits mean that they have
time to really get to know them. We've now reached a stage where my mum needs to go to a care home due to increasing confusion and frailty, but the Right at Home team have supported her to stay at home as long as possible. I would absolutely recommend their services.
18 November 2024
My family used Right at Home (Mid Sussex) to care for both my father and mother towards the end of their lives. The experience we had was faultless from start to finish. The office is very well organised in managing the care and rotas and the care provided was exceptional. My mother and father were
very well looked after and it allowed them to stay in their home for as long as possible. The team has been amazing, thanks so much.
17 July 2024
We could not recommend Right at Home highly enough. All of the team who supported my in-laws over the last few years were & are incredible people who showed such incredible patience & care. My in-law's worst fear was to die in hospital & the Right at Home's level of exceptional service ensured they
had the choice to remain at home right till the end despite medical & personal care challenges. Whilst care packages were being arranged we experienced support from other care providers in the area so had first-hand experience of what good looks like & it is most definitely the Right at Home team. Thank you to the manager & her amazing team.
08 May 2024
I would highly recommend the Right At Home team. Mum is 80 and suffers from dementia. She's lived in this area for the last 55+ years, so the fact that all the care staff are recruited locally is valuable because it means they can chat to Mum about the things she is familiar with. The care staff,
capably managed by the managers, are friendly, reliable, and patient. They are also punctual and stick to their pre-arranged time slots, which is not the case with all care agencies. The service is managed through an app which we have access to via a portal. It is incredibly useful for my brother and me to be able to read the carer notes for each visit and check on the roster and tasks being undertaken. Because the service is good, it is also in high demand, which leads to the one minor issue - if you need care staff at peak times of day (mealtimes etc...) you may have to join a waiting list. Again though, I think this is true of all care agencies at the moment. Thank you Right At Home.
08 May 2024
Excellent care provider giving care to family and patients alike.
The care and attention given to my aunt was so reassuring to us as a family. The quality and standard of the caregivers employed by Right At Home provide confidence to clients.
08 May 2024
Right at Home support my Mum who has dementia and my Dad. Right At Home provide support with meals, meds and household but most importantly are kind and caring to my parents, so important as they are now the only social contacts my parents have on a day to day basis. The manager at Right At Home is
always friendly, patient, kind and understanding which helps me to manage my parents' care from a distance. Mum and Dad both love seeing the carers and look forward to them arriving. Without Right At Home my parents would not be able to still live in their own home.
06 December 2023
Right at Home (Mid Sussex) have provided an excellent service supporting my mum and aunt who both have dementia. They constantly want to go out and the team have supported them with taking them to coffees, shops and places of interest. I highly recommend the support they give to clients and their
families.
30 November 2023
We are very happy with the service we receive. Notification email each week letting us know the name of the carer. Always very good care taken. The care company are very good at trying to keep the same carer each week, which helps so much with anxiety or worries of going with a stranger. The main
office is very accommodating with requests or changes asked for.
17 August 2023
My daughter has two carers a week in the morning. They arrive on time, always happy, chatty and friendly. She goes out into the community doing all sorts of fun activities. My daughter enjoys spending time with her carers. I'm happy knowing she is in good caring hands. All the staff in the office
are very professional, caring people. As her mother, I'm delighted.
Latest Reviews for Right at Home (Mid Sussex)
14 January 2026
I live in Australia and engaged Right At Home Mid Sussex to provide care services for my 84 year old mum in Burgess Hill. She was initially reticent at the idea but from the first visit by RAH she has been thrilled with them and looks forward to their visits.
All three of the staff mum has met
have gone above and beyond expectations. And from my perspective, 10,000 miles away, I find them to be super responsive and excellent at keeping me suitably informed. I almost feel like they are now an extension of the family.
I cannot rate them high enough!
13 January 2026
For over 7 years Right at Home have saved the day with my mother-in-law.
Always friendly and completely focussed on her needs, they come rain or shine and as her needs changed, they accommodated those changes with efficiency and kindness.
My mother-in-law formed some real friendships with a few of
the people who came, and her horizons grew later in life in ways we hadn't expected. As she took in so many different stories in the lives of her carers, as they chatted to each other and swapped life stories, she gained a much broader perspective on society and the varied things people cope with in their daily lives. This had an amazing enrichening effect on her and she became more tolerant and understanding of much which had been closed to her life-view in the past.
Sadly as her care requirements changed, there was less time to chat, but that broadened view of life has stayed with her and is one of the unexpected benefits of having carers come to your home.
Thoroughly recommended.
09 January 2026
The care has always been very good, punctual and friendly. But very expensive.
23 December 2025
We have been using Right at Home for more than 12 months now. The carers are well trained and clearly carefully selected, as all have the best interpersonal skills. Above all they really seem to care about their clients. It is not just a job. They care about caring and are so warm and friendly with
clients.
I could not speak highly enough of their services.
28 October 2025
From the initial call about support with care the service has been wonderful. Our needs were listened to and the carer who looked after us was exceptional. Friendly, empathetic, patient and efficient, always happy to be flexible and do all she could to help. Those that covered holiday periods were
also great.
I would highly recommend Right at Home
22 October 2025
The care for my father from Right At Home over the last two years has been absolutely outstanding. It has helped him to remain in his own home, which is his dearest wish for much longer than I could've forecast, despite his worsening dementia. I can't recommend Right At Home highly enough. Thank
you.
26 June 2025
Exceptional carers, office staff and owner.
25 March 2025
Excellent care provider, deeply appreciated by us, and would thoroughly recommend. From the start, Right At Home were warm, compassionate and professional. They were diligent in understanding our dad and his care needs, his interests and quirks, his life. They adapted as the care needs changed,
particularly in the last months before dad moved to a nursing home. Their response to requests or changing requirements was rapid, including the odd emergency out-of-hours... there was always someone there. The app allowed us to check on rosters and reports on each visit, so we could see how dad was every day. In our case, two of us are 12000 miles away in Australia, but we felt completely in touch. Overall, Right At Home took the pressure off, and we felt completely reassured that dad was in safe and kind hands. They were recommended by someone in dad's village, and we do the same to you.
20 March 2025
We cannot find anything negative to say about this company and the staff. Everyone went beyond our expectations and were so focused on my mum and keeping her safe and happy.
We were sorry to have to move on and leave everyone's smiling faces!
20 March 2025
They have been nothing but flexible and supportive. The care has been attentive and the person in question was initially reluctant to have but now loves it being in place! It gives us peace of mind as well as the person receiving the care.
19 December 2024
Right At provided excellent companionship and care support to my Mum and Aunt over a 9-month period. The office staff and carers were always very friendly and supportive and we would be contacted promptly if there were any concerns. As my Mum and Aunt's needs changed, Right At Home was able to adapt
their support to respond. All the carers who spent time with my Mum and Aunt were so friendly and warm and it was hugely reassuring to us as a family to know they were visiting. I would really recommend Right At Home.
25 November 2024
Right at Home Mid Sussex has looked after my mum for the last few years, and we cannot praise them highly enough. From the management and office staff to the carers, they are all so helpful and approachable. The carers really do care about their clients and the 45-minute visits mean that they have
time to really get to know them. We've now reached a stage where my mum needs to go to a care home due to increasing confusion and frailty, but the Right at Home team have supported her to stay at home as long as possible. I would absolutely recommend their services.
18 November 2024
My family used Right at Home (Mid Sussex) to care for both my father and mother towards the end of their lives. The experience we had was faultless from start to finish. The office is very well organised in managing the care and rotas and the care provided was exceptional. My mother and father were
very well looked after and it allowed them to stay in their home for as long as possible. The team has been amazing, thanks so much.
17 July 2024
We could not recommend Right at Home highly enough. All of the team who supported my in-laws over the last few years were & are incredible people who showed such incredible patience & care. My in-law's worst fear was to die in hospital & the Right at Home's level of exceptional service ensured they
had the choice to remain at home right till the end despite medical & personal care challenges. Whilst care packages were being arranged we experienced support from other care providers in the area so had first-hand experience of what good looks like & it is most definitely the Right at Home team. Thank you to the manager & her amazing team.
08 May 2024
I would highly recommend the Right At Home team. Mum is 80 and suffers from dementia. She's lived in this area for the last 55+ years, so the fact that all the care staff are recruited locally is valuable because it means they can chat to Mum about the things she is familiar with. The care staff,
capably managed by the managers, are friendly, reliable, and patient. They are also punctual and stick to their pre-arranged time slots, which is not the case with all care agencies. The service is managed through an app which we have access to via a portal. It is incredibly useful for my brother and me to be able to read the carer notes for each visit and check on the roster and tasks being undertaken. Because the service is good, it is also in high demand, which leads to the one minor issue - if you need care staff at peak times of day (mealtimes etc...) you may have to join a waiting list. Again though, I think this is true of all care agencies at the moment. Thank you Right At Home.
08 May 2024
Excellent care provider giving care to family and patients alike.
The care and attention given to my aunt was so reassuring to us as a family. The quality and standard of the caregivers employed by Right At Home provide confidence to clients.
08 May 2024
Right at Home support my Mum who has dementia and my Dad. Right At Home provide support with meals, meds and household but most importantly are kind and caring to my parents, so important as they are now the only social contacts my parents have on a day to day basis. The manager at Right At Home is
always friendly, patient, kind and understanding which helps me to manage my parents' care from a distance. Mum and Dad both love seeing the carers and look forward to them arriving. Without Right At Home my parents would not be able to still live in their own home.
06 December 2023
Right at Home (Mid Sussex) have provided an excellent service supporting my mum and aunt who both have dementia. They constantly want to go out and the team have supported them with taking them to coffees, shops and places of interest. I highly recommend the support they give to clients and their
families.
30 November 2023
We are very happy with the service we receive. Notification email each week letting us know the name of the carer. Always very good care taken. The care company are very good at trying to keep the same carer each week, which helps so much with anxiety or worries of going with a stranger. The main
office is very accommodating with requests or changes asked for.
17 August 2023
My daughter has two carers a week in the morning. They arrive on time, always happy, chatty and friendly. She goes out into the community doing all sorts of fun activities. My daughter enjoys spending time with her carers. I'm happy knowing she is in good caring hands. All the staff in the office
are very professional, caring people. As her mother, I'm delighted.