Right at Home (Mid Sussex)

Right at Home was excellent at looking after Mum at a very difficult time. Always friendly and happy to help in any which way they can. Not only the carers but the office staff and manager. Very easy to talk too, happy to add or change if required with care and all lovely people. Mum moved into a care home at the end of October.

The carers were mainly experienced and sympathetic kind and generous ladies. It would have been much better if we had the same ones each day, e.g we would know who was coming on a specific day of the week. Communication with the office was very good any problems were quickly resolved. On the whole, we were very satisfied with the service.

We could not fault the staff at Right at Home. Those who visited and cared for Mum took the time to get to know her and took an interest in her life. They ensured she was well looked after during their visits. The office staff were always very approachable efficient and professional.

Kind, professional and sympathetic carers and efficient admin team. The summer and Christmas social events were a lovely addition to the services offered.

Overall an exceptional service. Any issues were dealt with promptly and we can't thank them enough for their support during a difficult time.

Throughout our relationship with Right at Home, we received good, appropriate care, usually with a smile. My parents were well looked after with kindness and understanding. Back office support was professional, we were given schedules weekly which were sometimes changed late without any fuss. Very impressed with this organisation. After an illness, my mother needed 24-hour live-in care, so our relationship with Right at Home ended.

Nothing but praise for the quality of daily care received. Caregivers are well supervised with visits by senior staff. Caregivers often went above and beyond, for example by cleaning and washing up.

My husband had severe dementia and was totally immobile having to be hoisted from bed to chair. He had 2 carers 3 times a day, most of which were very good with him. When I first tried them I stressed, because of his condition, it was important that he had the same carers as far as possible and I did have to complain when they kept trying to introduce new carers. Fortunately, the last few months of my husband's life they did abide by my wishes and the carers could not have looked after him better if he had been one of their loved ones and many attended his funeral.

I would recommend Right at Home Mid Sussex.

I cannot speak highly enough of the care provided and given to my late wife. The visiting carers were always professional but at the same time sympathetic and helpful (to me as well as my wife). My wife was 84 and I am 85 and the overall support given to us was really great.

We have been using the services of Right at Home Mid Sussex for a year for additional support for my 89-year-old mother. I cannot emphasise how pleased we are with the fabulous care and attention from the great team, from the professional and caring visiting ladies to the management team in the office. Everyone has been honest and helpful and has listened to our requirements and requests and acted swiftly and with no fuss or bother. The communication is excellent with any concerns or issues being highlighted immediately. My mum, who was reluctant to accept help initially, is now in the swing of things. The support and backup (and peace of mind) in addition to our family input is invaluable to us all. Highly recommended from all of us and a huge thank you to all the Right at Home team.

They are always on time, and I really like the relaxed way they don’t have a uniform.

My mother absolutely loves her carers - tells everyone that they are her favourite.

They are dependable, kind and respectful to my mother. She has Alzheimer's which needs a certain type of personality in a carer - patience being one of them. If they have any questions they err on the side of caution and phone their office or person on-call who if necessary, which rarely happens, contacts me.

Most recently, one of the carers accompanied my mother to the Hospital. Flawless execution, which isn't at all easy when you're juggling my mother and a wheelchair.

Management is buttoned up, and bills accurately. They do whatever they can to accommodate our needs and the odd idiosyncrasy. Although I live a distance away from my mother, I'm pretty hands-on, which the office helps me with. They keep me in the loop via email as to what is going on. The Managing Director will always take my phone call on a weekend.

All in all, we are really happy and glad we picked 'Right at Home' as our care agency.

I love having Right at Home as my carers! They have helped me through my pregnancy and bringing up my daughter. Now they are helping me rehabilitate and get back to work! They are amazing, can’t recommend them highly enough!

Wholeheartedly recommend.

My husband and I are extremely happy with the friendly and professional services provided by Right At Home. The carers really do care and we feel they tailor their help to the needs of us as individuals. Their flexibility and responsiveness help us to lead our lives the way we want to. The carers are well supported by the management and office team, and communications with us as clients are very good. We would recommend Right At Home in every way.

Punctual, very caring. Efficient. Good attention and pleasant staff.

Very impressed with the services rendered. The carers not only cared for my wife but obviously cared about my wife. They were a pleasure to welcome into our home.

There is nothing that this company and their manager have not been able to satisfy.

What is great is how flexible they have been when my parent's circumstances changed, health-wise, occasionally.

My parents were very shy, suspicious of any carer visiting and felt the daily intrusion would annoy them.

Typically the family had identified that they needed help and they could not see that.

The carers have fully won my parents trust and they look forward to having somebody else to talk to.

They have even gained the trust enough where the carer shaves my father as he likes to keep neat.

The care provided was excellent and carried out in a kind and positive way.