Home Care Providers Owned by Right at Home UK in West Yorkshire

Reply from Tahira Muzammal, Owner at Right at Home - Leeds East, Roundhay to Rothwell

Thank you so much for your thoughtful and detailed feedback. We are truly delighted to hear that our teams professionalism, compassion, and attention to detail made such a positive difference in your care experience. Its wonderful to know that their approach balancing efficiency with kindness and humour helped you feel both supported and respected.We are especially pleased that our staff were able to quickly adapt to the specific aspects of your care, including PEG feeding, and that you felt their empathy and emotional intelligence throughout. Your kind words about our owners involvement and commitment to open communication mean a great deal, as we strive to ensure every family feels listened to and cared for as individuals.Thank you again for taking the time to share your experience. It encourages our whole team to continue delivering the highest standards of care.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for your kind and thoughtful words. We're truly honoured to have supported your mother-in-law during her final weeks, and we're so glad our care team could bring comfort, companionship, and a little sunshine to her days.Our carers take great pride in providing not only practical help - like personal care, housekeeping, and assistance around the home - but also meaningful companionship that makes a real difference. It means so much to know she looked forward to their visits and those that visited her, will miss her warmth, wit and grace.We'll be sure to pass your lovely feedback on to the team - your words will mean the world to them. Thank you again for trusting Right at Home North Leeds, Otley and Horsforth to support your mother-in-law - although it was only a short while, it was a true privilege.

Reply from Tahira Muzammal, Owner at Right at Home - Leeds East, Roundhay to Rothwell

Thank you so much for your kind and thoughtful feedback. We are delighted to hear that your first experience accessing care was a positive one, and that both you and your mum felt supported throughout the process.At Right at Home, we pride ourselves on being responsive, professional, and person-centred, so its wonderful to know that these values were reflected in your experience. We're especially pleased to hear that your mum felt treated with dignity and respect and was able to build a positive rapport with our support workers this means a great deal to us.Thank you again for taking the time to share your experience and for your recommendation. It was a privilege to support your family, and were always here if you need us in the future.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for your lovely words. It means a lot to us to know your mum feels safe, cared for, and happy with our team -that's exactly what we aim for every day.We know how important it is to find a care company you can truly trust, and we're so glad you found that with Right at Home North Leeds, Otley & Horsforth. It's a privilege to support both your mum, and we'll always be here when you need us.Warm regards,Rachel

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words. We pride ourselves on matching appropriate CareGivers with Clients based on similar interests. We are so pleased that our services are enhancing your father's quality of life.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that our carers have been reliable and supportive, and that the online portal helps your family stay informed. At Right at Home North Leeds, Otley and Horsforth, we pride ourselves on offering consistent, compassionate, and transparent home care for families and their loved ones. We're so pleased we've been able to provide the reassurance and discretion your family deserves.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you for your lovely review. We're thrilled to hear that your mother's care team brings joy to her daily visits and that our flexibility supports her changing needs. At Right at Home North Leeds, Otley and Horsforth, delivering personalised, elderly home care with a warm, human touch is what we do best.Our carers truly enjoy spending time with your Mum - especially listening to her wonderful stories about her travels around the world, art and culture. She's such an interesting and engaging person, and it's been a pleasure sharing books with her about her favourite topics, which spark so many lovely conversations. We truly appreciate your recommendation and look forward to continuing to support your lovely Mum.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

We are really pleased that your father is having a positive experience with regards to support at home. It is also humbling to note that you are reassured knowing that your parents are in safe hands with Right at Home.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you for such a detailed and heartfelt review. We're honoured that you chose Right at Home Horsforth to provide companionship care for your mother-in-law. It means a great deal to know that our empathy, cultural sensitivity, and professionalism stood out during the initial assessment and throughout the care journey. Supporting families with dementia care - especially when juggling the demands of work and caregiving - is something we're deeply committed to.We've thoroughly enjoyed spending time with your mother-in-law, whether it's doing light exercises together, enjoying peaceful walks around Golden Acre Park, knitting side by side, playing cards, or working on jigsaw puzzles. We're especially pleased that we've been able to match her with a carer who can speak her language and understands her culture.Thank you again for your kind recommendation and for trusting us with her care.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you for your kind and thoughtful review. We're so pleased to hear that our team has been responsive, flexible, and compassionate in adapting to your father's evolving care needs and increased visits. At Right at Home North Leeds and Horsforth, we believe that clear communication and genuine care are the foundation of high-quality, person-centred home care.We've equally appreciated you keeping us updated via email - your insights have really helped us tailor our support as your Dad's needs change. We're glad to have been able to offer helpful advice and reassurance along the way. And now that the weather is nicer, it's been a real pleasure to help get him out of the house for some fresh air and a change of scenery. These little moments can make such a big difference.Thank you again for your kind words and trust in our care.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for your beautiful review and for sharing your lovely Mum's story. We all grew very attached to her - from her dedicated carers, to our Registered Manager, and myself. She left a real mark on all of us, and we miss her terribly. It was a true honour and privilege for me to support her personally, and I know the rest of the team felt the same. We're so glad she was able to spend her final months in the comfort of her own home, just as she wished, surrounded by those she loved.We were also happy to adapt quickly as her needs changed - increasing hours, providing respite and overnight care at short notice. It meant a lot to be welcomed by your family and to support you all. One of the most special moments was enabling her to get into the garden - calm, peaceful and smiling. Your Mum was an inspirational woman, and we're truly grateful to have been part of her life.