"This is a new experience for us, and in the short time this has been set up I have found Right at Home to be flexible and understanding to…"
Read all 26 reviews
An award-winning quality homecare company with over 80 offices across the UK, The Leeds East office is a family-run business focused on providing high-quality care and making a difference every day ... Read more
"I am disabled and my carer's husband had to go into hospital and as a consequence I needed help at home. Right at Home staff rallied around…"
Read all 54 reviews
Visiting Care from
£33
/ hour
Live-in Care from
£1,925
/ week
Right at Home Ilkley, Keighley & Skipton is a quality home care provider supporting individuals in their own homes.
Right at Home provides a range of services including: personal care, live-in ... Read more
"Right at Home have cared for my Dad from July 2025 until he recently entered a care home. The carers are excellent. Compassionate,…"
Read all 21 reviews
Visiting Care from
£29
/ hour
Right at Home Calderdale strives to make a difference to the quality of life provided for everyone it supports in the local community.
Care staff work to improve the lives of those they care for, ... Read more
"Mum was only in your care for a few short weeks before going into residential care but the service provided was very accommodating to her…"
Read all 38 reviews
Visiting Care from
£35
/ hour
Live-in Care from
£1,600
/ week
Right at Home North Leeds, Otley & Horsforth delivers trusted, high-quality homecare that supports independent living and provides peace of mind for families. Their personalised services range from ... Read more
Care Provided
Visiting Care
Live-in Care
Nursing Care/Nurse Led Care
Dementia
Right at Home UK Reviews in West Yorkshire (139)
9.8
Right at Home UK has a Group Review Score of 9.8 (9.796) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Right at Home UK must have a Review Score.
from J D (Daughter-in-law of Client) published on 31 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Right at Home have been fantastic with my elderly mother in law who at 93 years old managed to remain at home with support from the wonderful staff here. She was very reluctant to allow strangers in the home and was quite defiant at first but soon built up lovely bonds with the ladies and enjoyed spending
time with them and telling them her stories, particularly when she met the Queen! Anna and Rachel were brilliant at getting back to us with any queries and really supportive, they are all a brilliant team. I would highly recommend to anyone in similar situation.
Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)Thank you so much for your kind words & for trusting Right at Home North Leeds, Otley and Horsforth with your mother-in-law's care - it really means a lot to us.
It was a true privilege getting to know her & hearing all of her wonderful stories, especially about growing up, her career, & the joy these memories brought her - & of course, meeting the Queen! There was never a dull moment during our visits.
I personally loved spending time with her - whether that was enjoying a sunny walk in the park, pottering around her garden picking & stewing apples, or simply sitting together chatting & looking through her many family photos. I also particularly enjoyed playing beetle drive with her, painting with aqua paints, & completing jigsaws. Moments like these are what make providing quality home care so special.
We're so grateful you chose Right at Home North Leeds, Otley & Horsforth to support your mother-in-law in remaining happy, safe, & comfortable in her own home.
from L S (Daughter of Client) published on 30 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The team were very supportive during a difficult time for our family - arranging excellent care quickly with great communication. My parents have been very happy with the care and support received - thank you!
Reply from Tahira Muzammal, Owner at Right at Home - Leeds East, Roundhay to RothwellThank you for your kind feedback.
Were pleased we could support your family during a difficult time and that your parents have been happy with the care provided. Your comments mean a great deal to our team.
from S K (Sister of Client) published on 30 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
This is a new experience for us, and in the short time this has been set up I have found Right at Home to be flexible and understanding to individuals needs. This was very important in our case, so having the ability to tailor support is much appreciated. Getting Opportunity to meet care workers before
starting has been very beneficial in our case.
Reply from Tahira Muzammal, Owner at Right at Home - Leeds East, Roundhay to RothwellThanks so much for your feedback-we really appreciate it.
We're glad the flexibility and tailored support have made a difference, and that meeting the care team beforehand helped you feel more at ease. That's really important to us.
from J S (Daughter of Client) published on 25 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum was only in your care for a few short weeks before going into residential care but the service provided was very accommodating to her needs and she got on well with the care staff who supported her .
I could recommend the service to friends and family.,
Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)Thank you so much for your lovely feedback about our Horsforth team of carers. We're really glad to hear your mum felt comfortable and got on well with the team while she was with us. It's so important to us that everyone we support feels cared for and understood, so it means a lot to know we were able to meet your mum's needs - even in a short time. We truly appreciate your recommendation - it means the world to our Horsforth and North Leeds home care team. We wish your mum all the very best. We hope she will be very happy in her new home.
from Vanessa Y (Goddaughter of Client) published on 18 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I am writing to share my deepest thanks for the care you have provided to my godfather, since January 2024. As his needs have recently transitioned to residential care, our time with your team has come to a close, but I couldn't let it end without acknowledging your outstanding service.
The last two
years have been incredibly difficult, and your team was a constant source of support and guidance for my godfather and myself personally. Living some distance away, it has been a relief to know he had a dedicated team visiting him multiple times a day.
I am especially grateful for the times you went above and beyond-whether it was picking up additional hours when he needed extra assistance or accompanying him to doctor and hospital appointments. Your flexibility allowed me to balance my own family life and daily responsibilities, knowing my godfather was in safe, capable, and kind hands even when his needs weren't the easiest to manage.
Please share my thanks with all the Team
Vanessa x
Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)Thank you so much for taking the time to share your kind words. We are truly honoured to have cared for your godfather since Jan 2024 & are delighted that our team could provide the reassurance & support he, & you, needed - enabling him to remain at home as he wished. During his time with us, we provided 3 visits a day, 7 days a week, delivered by a small, dedicated team of local carers who got to know him personally & could respond to his needs consistently. We're so pleased that our flexibility - whether accompanying him to hospital appointments, assisting with his catheter bag, waiting with him for ambulance late at night, or taking him on his weekly shopping trips-made a difference and gave you peace of mind. Your recognition of our Carers going "above and beyond" really means a lot. I will be sure to share your heartfelt message with the team - they will be thrilled to know their dedication has been appreciated. Thank you again for trusting us with your godfather's care. Rachel
from David H (Son of Client) published on 18 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Right at Home have cared for my Dad from July 2025 until he recently entered a care home. The carers are excellent. Compassionate, engaging, helpful. They did everything they were supposed to do. The local manager several times went the extra mile. E.g. buying a fish and chip takeaway for himself and
for Dad and sharing dinner together in Dad's dining room.
I can't thank Richard, Christine and the team enough for the way they have cared for my Dad.. Thank you.
Reply from Richard Burgess, Director at Right at Home (Calderdale)Thanks for the very kind words - it was a pleasure to look after your dad, listen to his stories and be on the end of his sharp wit! All the carers miss spending time with him.
from Jessica K (Daughter of Client) published on 25 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Amazing Care Company - Could not ask for more !!!
Such caring staff that go above and beyond - My Mother was well and truly looked after.
Only reason that we longer use them is due to my Mother going into a permanent care home.
Would 100% recommend.
Reply from Richard Burgess, Director at Right at Home (Calderdale)Thanks for your very kind words, we loved being able to look after your mum for so long before she moved into residential care.
from H W (Daughter of Client) published on 24 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
So grateful to the Right at Home team for their care of my father who has increasing and variable care needs.
He has had daily visits from the team for a number of months. These have provided essential support with day to day activities and his care needs as well as social interaction, help with appointments
and not forgetting more enjoyable opportunities like cafes and the garden centre.
The team also provide guidance and support for myself if required and are prompt to communicate any concerns providing reassurance that my father is being professionally cared for.
Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)Thank you for taking the time to leave such a lovely review. Everyone at Right at Home North Leeds, Otley and Horsforth really appreciates your kind words. It's great to hear that the visits have been such a positive support for your dad, both with his day-to-day care and the social side of things including playing games. Being able to get out to cafs, the garden centre, and now enjoy his walks again, with the better weather, makes such a difference to both your dad's fitness and mental health - both your dad and the carers enjoy the fresh air and getting out and about. We're also glad that you feel supported and kept informed. As care needs change, staying in close communication and offering reassurance to families is something we take seriously. We are here for both you and your dad. Thank you again for trusting us with your dad's care - it means a lot to the whole team. It is an absolute pleasure to support him.
from Michelle C (Daughter of Client) published on 12 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We have been using home care since my dad had a bad fall last August and right from the first tearful phone call from me they have been absolutely fantastic with the care they have given and continue to give to him. The support they have given me has been such a tremendous help I can't fault anything.
My dad loves to see the carers when they come and he sings and tells jokes to them. It's lovely to see him happy and comfortable.
Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)Thank you so much for your kind review. We're delighted to hear that our homecare team has been able to support your Dad since his fall last August. It's wonderful to know that he enjoys the visits, singing, and sharing jokes with our carers, and that he feels happy and comfortable at home. We're also so grateful for the thoughtful gifts and individual cards for all the carers that you left - your kindness really means a lot to the team. Providing compassionate, reliable homecare and supporting families at home is at the heart of what we do, and your feedback is truly appreciated.
from Tracey B (Daughter of Client) published on 9 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I would like to thank Right at Home, especially Anna, the Manager for her professionalism shown to my family and I in what was a very difficult time for us having to find the right care and support for my elderly mother. She had recently been discharged from hospital after being in there for several
months. Her kindness and support is truly remarkable, goes above and beyond, even though the care was not provided, due to NHS Fast Tracking funding. My family and I are eternally grateful for what Anna did for us in the background and would not have hesitated in using this care agency had it not been for the NHS funding and now will be telling family and friends.
Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)Thank you so much for taking the time to share your kind words. It truly means a lot to us. We are so pleased to hear that Anna was able to support you and your family during such a challenging time. Your recognition of her professionalism and dedication is greatly appreciated. We pride ourselves on our honesty and ethics, and so when we conducted our assessment and realised that your mother should have been receiving fast track funded support we were glad that we were able to step in - making phone calls on your behalf and putting you in touch with the right people - even though your mother was not a client of ours. It's wonderful to know that our support made a difference at such an important time for you all. Warm regards, Rachel
from Katie W (Daughter of Client) published on 26 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Right at home provides individualised, compassionate high quality care for my father on a daily basis. We value highly the consistency of staffing and the way in which the team have got to know dad as an individual. They are flexible and always go the extra mile.
Reply from Tahira Muzammal, Owner at Right at Home - Leeds East, Roundhay to RothwellThank you so much for your kind words. It means a great deal to our whole team to know that the care we provide is making a positive difference for your father. Getting to know each person as an individual is at the heart of what we do, and we're delighted that the consistency, flexibility, and commitment of our carers has been so valuable to you. We truly appreciate your trust in us and will continue to provide the best service we can.
from Karen B (Daughter of Client) published on 22 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The support provided to my mother age 94 enabling her to stay in her own home has been amazing.
Every member of staff and management have always been there to support both my mum and myself at challenging times .
I would not hesitate to recommend Right At Home North Leeds.
Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)Thank you so much for your kind words. We've really loved supporting your mum and getting to know both of you - she's always so welcoming and grateful. We particularly enjoy our walks to the local shops and playing games together, including one of her favourites, dominoes - she never wants to stop! It's always a pleasure being on hand for you whenever you call; we're glad we can help and support you and your mum whenever it's needed, including the additional visits whilst you were away. We're delighted that we can make a difference, and your recommendation really means a lot to all of us at Right At Home North Leeds, Otley and Horsforth.
from K H (Daughter of Client) published on 23 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Right at home responded promptly to our request for support for my Dad who has dementia. The carers were excellent. They were friendly, caring and patient. My Dad enjoyed the social contact as well as having the support with personal care.
Rachel and Anna were extremely helpful in arranging support
for my Dad for a family event and very patient when we kept changing things !
As a family we really appreciated their help and support to keep my Dad at home.
Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)Thank you so much for your kind review. We're delighted to hear that our homecare team could provide the support your Dad needed while remaining in the comfort of his own home. We are so proud of our carers and feel fortunate to have such a dedicated team. It's always wonderful to hear directly from families that our carers are friendly, caring, and patient. We're glad your Dad enjoyed the social interaction and valued the support with his personal care. We'll be sure to pass on your lovely comments. We're also pleased we could be flexible and supportive in arranging homecare around your family event. We understand that needs can change quickly, and it's exactly what we're here for. Supporting families and helping loved ones remain safe, comfortable, and well cared for at home is at the heart of what we do, and we're grateful you trusted Right at Home North Leeds, Otley and Horsforth to provide that care.
from Lesley K (Daughter of Client) published on 18 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mother has Vascular Dementia aswell as bladder cancer which resulted in surgery. She now lives with a stoma and urostomy bag so her care needs are quite specific. The lovely ladies at RAH have been taking care of my mum for about a year now, (as her care needs have increased quickly and quite significantly.)
The care given has been of a high standard and my mum really enjoys the company and conversation that the team provide. I would highly recommend the care given by RAH to your family and loved ones. Massive thank you to Anna, Rachel and all the team!
Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)Thank you so much for taking the time to write a review - it really means a lot to the whole team. We feel so privileged to have been able to support your mum and assist her with her complex care needs. It has always been a pleasure and we love making her smile! The carers have all grown to really look forward to their visits with your Mum as they've got to know her more and more. We'll make sure your thanks are passed on to the rest of the team. Thank you again for your kind words and the recommendation.
from B B (Husband of Client) published on 16 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My wife was discharged from hospital in June after four months and needed a care position in order to return home. We had a lot of trepidation about how the system would work and its effect on both my wife and myself, as we are both around 90. Several care providers were looked at, but 'Right at Home'
seemed more than the best to understand and were very sympathetic to our needs, the manager even saw my wife in hospital and visited our home to ensure that understanding. The initial caring was done by the manager until a routine was established, and then introduced other carers appropriately, but still, with the director, made frequent visits to keep fully aware of progress. We will be eternally grateful to the management & staff for the heartfelt love and care they have shown and are still showing to my wife and I through what has been a very difficult period, and I am sure we would not have gone through this as we have without their understanding help.
Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)Thank you so much for your kind review. It means a great deal to all of us at Right at Home North Leeds, Otley & Horsforth. We understand how daunting returning home after a hospital stay can be, especially when arranging home care. From the outset, our aim was to provide compassionate, reliable homecare support so your wife could return home with confidence and dignity. It was a privilege to meet your wife in hospital & visit your home to ensure the right personalised home care was in place. Establishing a routine, carefully introducing carers, & maintaining regular visits are central to our approach to high quality domiciliary care. On a personal note, it has been lovely to see your wife getting stronger & more chatty week by week, especially supporting herself on the Sara Stedy - her progress has been remarkable & wonderful for me to witness. Thank you again for your recommendation on homecare.co.uk. We are truly grateful for your trust & remain honoured to support you both.
from Lisa G (Granddaughter of Client) published on 4 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Honestly I couldn't ask for a better team of people to care for my grandma!
They all go above and beyond with everything they do, they treat her with so much love and respect and I will be forever greatful for them all.
Reply from Richard Burgess, Director at Right at Home (Calderdale)Thanks Lisa, it's an honour to be able to look after your Grandma.
from S J (Client) assisted by family/friend published on 21 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am disabled and my carer's husband had to go into hospital and as a consequence I needed help at home. Right at Home staff rallied around to help and I was very impressed. They were always very professional, cheerful and helpful. They were also punctual and willing to do that bit extra. I have no
hesitation recommending them.
Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)Thank you for your lovely words. It was an absolute to pleasure to support you whilst your husband recovered from his operation.
from M S (Client) assisted by family/friend published on 17 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am extremely happy with all my carers. They treat me respectfully and I feel safe in their company. They always arrive at the agreed time and make sure my home is secure when they leave.
Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to RothwellThank you so much for your wonderful review. We take care to employ the right people so that we can continue to care for all of our clients in the way they deserve. Thank you again.
from S R (Daughter of Client) published on 17 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother is very happy with the level of care she receives. The carers keep me informed of anything untoward. We are very, happy to have found Right at Home.
Reply from Tahira Muzammal, Managing Director at Right at Home - Leeds East, Roundhay to RothwellThank you so much for such a lovely review, we love looking after your mother, and long may it continue.
from Annabel H (Relative of Client) published on 6 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
We are incredibly grateful to Right at Home for the exceptional 1-to-1 care they have provided to Trevor during his end-of-life journey. From day one, the team has shown not only professionalism but a deep sense of compassion and respect.
The carers have gone above and beyond in every way - always
treating him with dignity, patience, and warmth. Their presence has brought great comfort to him and to us as a family during a very emotional and challenging time.
What stood out most was the personal attention and genuine kindness each carer brought with them. They didn't just look after his physical needs - they made sure he felt safe, heard, and cared for on every level.
We couldn't have asked for better support. Right at Home has made a truly difficult time easier with their constant dedication and heart. We would wholeheartedly recommend them to anyone needing compassionate, high-quality care.
With sincere thanks
Reply from Richard Burgess, Director at Right at Home (Calderdale)Thank you for your very kind words. It was an absolute pleasure to be able to look after Trevor during his end-of-life journey.
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