Right at Home (Calderdale)

Croft Myl, West Parade, Halifax HX1 2EQ
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9.7 16 Reviews
  • Right at Home (Calderdale), Halifax
Right at Home Calderdale strives to make a difference to the quality of life provided for everyone it supports in the local community.

Care staff work to improve the lives of those they care for, not just maintain quality of life.

Right at Home Calderdale provides a minimum of one-hour visits, enabling CareGivers and clients to enjoy a positive care experience that allows for support and social interaction.

CareGivers are handpicked by the management team at Right at Home Calderdale and they provide extensive training to ensure that every member of staff is trained and suited to their clients.

Right at Home Calderdale provides a minimum of one-hour visits, enabling CareGivers and clients to enjoy a positive care experience that allows for support and social interaction.

They cover the whole of Calderdale including, Halifax, Ripponden, Barkisland, Elland, West Vale, Brighouse, Sowerby Bridge, Hebden Bridge & Todmorden.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £31

We provide tailored care to suit each family’s needs, with options such as Waking Nights, Sleeping Nights, longer visits, and Live-in Care — giving you peace of mind that your loved one is supported whenever they need it most.

These prices are only a guideline, please contact Right at Home (Calderdale) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Elsa Hastings (Operations Manager )

Right at Home (Calderdale) Reviews (16)

9.7

Right at Home (Calderdale) has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years.
Over all time Right at Home (Calderdale) has 16 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home (Calderdale)
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Total of 16, showing 1-16
Review from J H (Daughter of Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received from the 'Right at Home' team has been excellent in every way.The staff are friendly caring and efficient. Any small concerns we have had have been dealt with immediately. The staff are pleasant and helpful and go above and beyond to make sure my mother is comfortable. Many thanks
to all concerned.
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Review from Margaret K (Sister of Client) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to all the care team and office staff for providing excellent care for my sister. During the road being closed for repair, the girls had to walk in the rain down a muddy bridleway to be able to get to our house.
And still, had a smile for my sister.
Reply from Richard Burgess, Director at Right at Home (Calderdale)

Thank you for your kind words; it's a pleasure to be able to care for your sister, and I'm sure the care team enjoyed getting their wellies on!

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Review from G K (Daughter of Client) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my visit with my lovely stepmum who tells me how wonderful Right at Home are who comes to take her out to various appointments and clubs. They are very professional and have an abundance of dignity and compassion. I highly recommend Right at Home.
Reply from Richard Burgess, Director at Right at Home (Calderdale)

Thank you for your review, it's an absolute pleasure to be able to care for your stepmum.

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Review from Jenifer A (Wife of Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that was given was amazing. They treated him with respect and dignity. The staff came on time, very polite. The care was arranged by staff in the office as soon as it was needed. I'm only sorry he can't be home with Right at Home coming in to care for him.
Reply from Richard Burgess, Director at Right at Home (Calderdale)

Thank you for your very kind words - it was a pleasure to be able to provide support for your husband.

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Review from Juliet F (Client) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted with the support I get, they could not be more caring. Nothing is too much trouble for them. The best thing my son has done for me recently is set up these visits.
Reply from Richard Burgess, Director at Right at Home (Calderdale)

Thank you for your very kind words.
I know our team loves visiting you and learning how to knit!

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Review from B F (Client) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
Reply from Richard Burgess, Director at Right at Home (Calderdale)

Thank you for your review.


It was a pleasure to provide you with care and see you get back to full health and independence.

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Review from Helen C (Daughter of Client) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the friendly and caring and professional service we have received. Everyone has been so friendly and loving to mum and I felt very reassured leaving mum in their safe care.
Reply from Richard Burgess, Director at Right at Home (Calderdale)

Thank you so much for your review.


It was great to be able to care for your Mum and see her regain her independence.

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Review from J R (Client) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used the services of Right at Home for short-term post-operative care, as I live alone. I found all the staff to be most helpful, cheerful and obliging. Nothing was too much trouble for them. I would definitely recommend them to others.
Reply from Richard Burgess, Director at Right at Home (Calderdale)

Thanks for you lovely review. Our care team really enjoyed spending time with you. Good luck with your continued recovery.

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Review from Catherine L (Daughter of Client) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a huge thank you for the care your team gave Mum over the last couple of months. Everyone who cared for her was lovely and very respectful of Mum's needs and dignity. She really enjoyed their company and good humour.
My sister and I were also incredibly grateful for the support
you gave us. In particular, your quick response to our initial enquiry, how you helped us work up Mum's initial care plan and the flexibility and suggestions you gave when this needed to change were so helpful at a very difficult time.
Unfortunately, the deterioration in Mum's health has necessitated a move into a care home, but we'll always be thankful for the extra time you allowed her to have in her home.
Thank you again and best wishes to you all.
Reply from Richard Burgess, Director at Right at Home (Calderdale)

Thank you for the review, the team loved looking after your mum and I hope she is doing well in the care home.

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Review from Robert A (Son of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My opening line has to be on behalf of my family, we are so pleased we chose Right at Home to care for our mum.
From my initial phone call in March, the team at Right at Home have been wonderful, fully understanding and recognising the stress and pressure that our family was feeling to do the right
thing and maintain Mum's dignity.
Staff walked us through the whole process step by step, to ensure our mother is given the best possible care she deserves and needs, I have to say the Right at Home team have then held our hand through the process even working with the district nurses and palliative care team to ensure Mum receives the best care.
A special mention to the carers who have been just fantastic so far with Mum, they have worked so hard to respect Mum and her wishes and Mum now trusts these ladies which is very important.
4 visits per day, not a single appointment has been missed in 5 weeks which speaks volumes for the professionalism of everyone at Right at Home.
Reply from Richard Burgess, Managing Director at Right at Home (Calderdale)

Thank you so much for the review, it's an absolute pleasure to be able to help look after your mum. Your words about the team are very kind and I know they all love spending time with her.

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Review from L O (Daughter of Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the staff very reassuring at an obviously worrying time. My father seems to like the carers, and he is kept clean and tidy. Everyone seems to be very competent and caring. If there has been anything that needs changing, i.e. times of visits, that has been accommodated. I'm not sure how many
different carers are visiting, but it would be nice if there were as few as possible so that dad can get to know them.
Reply from Richard Burgess, Director at Right at Home (Calderdale)

Thank you for your very kind review, it's a pleasure to be able to look after your father.


We now have 4 carers looking after your father through the week and I hope this gives him chance to get to know them all.

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Review from Paula F (Daughter of Client) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I emailed my enquiry and the response was instant. I set up a meeting with the manager, me and my mum within days. The meeting exceeded all my expectations and I knew straight away these were the ones I would put my trust in to look after Mum. Communication with the manager has been second to none and
I can feel a weight lifted off of my shoulders. I know Mum is going to be in good hands because it's clear this is not just a job, the manager is truly passionate about what she does. I can see a lovely future for Mum and these guys because they actually care.
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Review from Janice J (Friend of Client) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home were asked at short notice to provide 24-hour at-home end-of-life care to a single lady. Their team of carers were excellent in giving compassionate and dedicated care under the most trying conditions. I cannot recommend them highly enough.
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Review from Glenda S (Client) published on 27 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not be more pleased with the service. All done with efficiency and compassion and a lot of sensitivity. The girls go above and beyond the remit. Lovely to have such people in my home.
Only downside was that everything came at once and was very overwhelming. I live alone and having so many people
in the house at the same time was just too much.
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Review from Irene W (Power of Attorney of Client) published on 27 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Efficient, professional, caring and compassionate. The care has been outstanding. Right at Home has made such a difference to my friends well-being. Right at Home communicate well with all of her support group and other professionals. They have been marvellous.
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Review from Sue W (Friend of Client) published on 27 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend has been treated with the utmost kindness and consideration. All her needs have been met, and her wishes are put first at all times. The staff have quickly and efficiently involved all the necessary outside agencies for her care needs. They have kept us (as power of attorney) updated with
progress with her daily needs.
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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Right at Home (Calderdale) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Right at Home (Calderdale) is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Calderdale) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (3)

Richard

Richard Burgess

Job Title: Managing Director Joined: 2022

“Hi, my name is Richard Burgess and I’m the Managing Director of Right at Home Calderdale. I’m delighted to have the opportunity to make a difference every day in the lives of people in Calderdale.


At Right at Home Calderdale, I believe I have a unique opportunity to deliver outstanding care in our community, which I have been part of for over 20 years. My career to date has been in hospitality and the service industry, and I want to bring all the great stuff I have learnt together into Right at Home Calderdale to make a difference every day.


My father suffers from Alzheimer's, and I’m a recognised dementia friend and want to progress to a dementia champion to develop my understanding of dementia further and help people in our community."

Elsa

Elsa Hastings

Job Title: Operations Manager Joined: 2013

Elsa's journey with Right at Home is truly inspiring. With a background in residential care and management, she started as a CareGiver to work around her young child. Her dedication was clear, and she quickly advanced to Care Coordinator, all while earning a degree in Health and Social Care. She eventually accepted the role of Registered Manager, a position she was thrilled to take. Now Elsa has progressed on to the role of Operations Manager for Calderdale and East Lancs.


Elsa's experience with the company from the very beginning gives her a unique perspective. As she explains, "I have an in-depth knowledge of all our clients and staff, and I live and breathe the quality ethos that drives everything we do. I love this work, and I'm dedicated to making sure our clients get the high-quality care they deserve."

Christine

Christine Elson

Job Title: Care Manager Joined: 2020

It's a pleasure to be the Care Manager at Right at Home Calderdale. My journey with the company has given me a deep understanding of what we do. I started as a Caregiver, so I have first-hand experience of our clients' needs and the excellent work our team does every day. From there, I moved into an administrative role, where I focused on making sure our systems and policies were effective and supportive. This unique path has prepared me to lead our team and ensure we always deliver the highest standard of care to our clients.

Frequently Asked Questions about Right at Home (Calderdale)

What Type of Services does Right at Home (Calderdale) offer?

Right at Home (Calderdale) offers Home Care.

How many Carers does Right at Home (Calderdale) employ?

Right at Home (Calderdale) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Calderdale) to verify any information. View our terms and conditions. Right at Home (Calderdale) has an Enhanced Service - more info.