Right at Home North Leeds, Otley & Horsforth delivers trusted, high-quality homecare that supports independent living and provides peace of mind for families. Their personalised services range from companionship and personal care to specialist clinical support, including catheter, stoma, and PEG feeding care, across the local community.
The dedicated team specialises in providing compassionate, person-centred care at home, helping Clients maintain their dignity, wellbeing, and comfort in familiar surroundings. Whether it’s...
Right at Home North Leeds, Otley & Horsforth delivers trusted, high-quality homecare that supports independent living and provides peace of mind for families. Their personalised services range from companionship and personal care to specialist clinical support, including catheter, stoma, and PEG feeding care, across the local community.
The dedicated team specialises in providing compassionate, person-centred care at home, helping Clients maintain their dignity, wellbeing, and comfort in familiar surroundings. Whether it’s assistance with daily household tasks, respite care, medication assistance, meal preparation, complex medical needs, or dementia care, Right at Home’s skilled CareGivers offer reliable and unrushed visits tailored to each individual’s evolving needs.
Going the extra mile, CareGivers also support Clients by taking them out on trips for coffee, theatre, or engaging in stimulating activities such as puzzles and games — promoting social interaction, mental stimulation, and overall happiness.
All CareGivers are carefully selected, DBS-checked, and receive extensive training before being introduced to Clients. Visits typically last a minimum of one hour to allow meaningful social interaction and promote emotional wellbeing.
Right at Home North Leeds is committed to enhancing quality of life and delivering a personalised care experience that Clients and their families can trust.
Care Provided by Right at Home (North Leeds, Otley & Wetherby)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Needs
Nursing/Nurse Led Care
Stoma Care
Catheter Care
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£35 - £42
Weekly Live-in Care
£1,600 - £2,000
Contact Right at Home (North Leeds, Otley & Wetherby) to get a personalised quote:
These fees are a guideline only. Please contact us directly to discuss your needs and pricing
The price(s) shown are provided by the agency. Contact Right at Home (North Leeds, Otley & Wetherby) for full pricing details and T&Cs.
Right at Home (North Leeds, Otley & Wetherby) has a Review Score of 10 (9.984) out of 10, based on 43 reviews in the last 2 years. Over all time Right at Home (North Leeds, Otley & Wetherby) has 51 reviews.
Reviewer Connection to Right at Home (North Leeds, Otley & Wetherby)
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Showing 51 reviews matching selected criteria
Review from Ruth H (Niece of Client) published on 2 November 2026 Date of experience: October 2026•Submitted via Website•
Overall Experience
Right at Home (North Leeds, Otley & Wetherby) have been visiting my auntie everyday for over 5 months now. And they have made a huge difference to her life. Since they started visiting she has improved in many ways. She has become much more chatty and confident. She really looks forward to their...
Right at Home (North Leeds, Otley & Wetherby) have been visiting my auntie everyday for over 5 months now. And they have made a huge difference to her life. Since they started visiting she has improved in many ways. She has become much more chatty and confident. She really looks forward to their daily visits, which usually involves a trip out for coffee and cake.
My auntie has quite significant memory loss but I feel the daily visits have improved this, she is certainly much happier and the visit from her carer is the highlight of her day. It also gives me piece of mind to know she is in safe hands and their online portal is great. I have a read everyday before I ring my auntie so that when I speak to her I know who visited and what they talked about and where they have been. This is great because I can then talk to my auntie about her day and I can prompt her with what she's been doing, otherwise she wouldn't remember and this makes our daily chats so much more meaningful.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for taking the time to write this. It's lovely to hear how much your Auntie has taken to her visits & how much she enjoys getting out & about with the team. Coffee & cake sounds like a pretty good part of the day to look forward to!
I particularly liked reading about how she has...
Thank you so much for taking the time to write this. It's lovely to hear how much your Auntie has taken to her visits & how much she enjoys getting out & about with the team. Coffee & cake sounds like a pretty good part of the day to look forward to! I particularly liked reading about how she has improved in many ways - that's always our ultimate aim. Also, how you use our online portal before speaking to your Auntie. It's exactly why we put so much importance on sharing details of each visit. Those little snippets about what someone has been doing can be really useful for families, helping them feel part of their loved one's day even when they can't be there themselves. We've really enjoyed getting to know your Auntie over the past five months, & it's wonderful to hear that the visits have become such a positive part of her routine. Thank you for putting your trust in us. It means a great deal to know that we're making a difference to you both.
Rachel & the Right at Home team
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Review from Debra K (Civil Partner of Client) published on 30 September 2026 Date of experience: August 2026•Submitted via Website•
Overall Experience
First time users of home care services and just wanted to share what a wonderful experience we're having with Right At Home North, Leeds, Otley & Horsforth.
They responded quickly to our initial enquiry, taking time to understand our situation and learning about us during a sympathetic...
First time users of home care services and just wanted to share what a wonderful experience we're having with Right At Home North, Leeds, Otley & Horsforth.
They responded quickly to our initial enquiry, taking time to understand our situation and learning about us during a sympathetic interview. Our carer companion is becomming more a friend and I feel confident that my partner is safe in her care. She is sympathetic, empathetic and supportive both to me and my partner. We both benefit. We trust her knowledge and experience. The whole team help whenever I need it. Thanks to them I've been able to set up an Emgergency Care plan giving me peace of mine. I know as we progress through this illness our relationship will also develop.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for taking the time to share such a kind review. It really means a lot to us to hear how much of a difference your Carers are making to both you and your partner.
We know that accepting support in your home can be a big step, so building trust and getting to know you both as...
Thank you so much for taking the time to share such a kind review. It really means a lot to us to hear how much of a difference your Carers are making to both you and your partner. We know that accepting support in your home can be a big step, so building trust and getting to know you both as individuals is so important to us. It's wonderful to hear that you feel safe, supported and reassured, and that you are benefiting too. We're also really pleased that we've been able to support you in putting an Emergency Care Plan in place. Having that extra peace of mind can make such a difference.
Thank you for trusting us to be part of your journey. We're here for both of you, and we'll continue to support you as things change and develop.
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Review from Angie H (Daughter of Client) published on 1 September 2026 Date of experience: August 2026•Submitted via Website•
Overall Experience
Outstanding care, support ,respect & promptness for my parents is always given by Anna & her team . All of the team go above & beyond to help my parents in both good & difficult circumstances, & this really does make this company special. Anna is a great asset for Right at home as she works...
Outstanding care, support ,respect & promptness for my parents is always given by Anna & her team . All of the team go above & beyond to help my parents in both good & difficult circumstances, & this really does make this company special. Anna is a great asset for Right at home as she works tirelessly with great compassion & knowledge to support her clients & family. I am an ex NHS worker & I am very impressed with the quality of care Anna inspires in her team . Thank you
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for such a thoughtful review. It's particularly lovely to hear your feedback knowing that you have worked in the NHS & have seen first-hand what good care should look like. What you've said about our team going above & beyond for your parents, through both the good days & the...
Thank you so much for such a thoughtful review. It's particularly lovely to hear your feedback knowing that you have worked in the NHS & have seen first-hand what good care should look like. What you've said about our team going above & beyond for your parents, through both the good days & the more difficult ones, really means a lot. Caring for someone at home is about so much more than simply completing a list of tasks. It's about getting to know the person, noticing when things have changed, being dependable & giving families the reassurance that someone is there when they need them. Thank you for mentioning Anna too. She'll be delighted to know that her support has made such a positive impression. We're incredibly proud of the team we have built & the relationships they develop with the people they care for. Knowing you feel confident in the people supporting your parents is one of the nicest compliments we could receive.
Thank you for choosing Right at Home Leeds North.
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Review from Claire M (Niece of Client) published on 12 August 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
Right at Home stepped in at very short notice to help me for a few days so that I was able to move my 94 year old aunt from her home to mine. I've dealt with a few care companies (looked after my Dad at home) and another relative in their own home. Right at Home are by far the best I've come...
Right at Home stepped in at very short notice to help me for a few days so that I was able to move my 94 year old aunt from her home to mine. I've dealt with a few care companies (looked after my Dad at home) and another relative in their own home. Right at Home are by far the best I've come across. They combined expert practical support amd advice with compassionate care for my aunt, and for us too. Sadly my Aunt died shortly after the move and the H at H team supported us with that process
I've also found their office support team to be very efficient and helpful
I can't thank or recommend them enough for their help amd advice. Hopefully it will be a while before we need care again, but they would be first on my list. An amazing team - genuine find.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you for such a thoughtful review. It was a real privilege to be able to step in at short notice and help you bring your aunt home to be with you.
Those few days were clearly an incredibly difficult time for all, and while our role was to care for your aunt, supporting the family around her...
Thank you for such a thoughtful review. It was a real privilege to be able to step in at short notice and help you bring your aunt home to be with you. Those few days were clearly an incredibly difficult time for all, and while our role was to care for your aunt, supporting the family around her was just as important. We're so glad we could offer some practical help, reassurance and guidance when you needed it most. We're particularly touched that, having experienced a number of different care companies with your family, you would choose Right at Home North Leeds, Otley and Horsforth. That really does mean a lot to us.
Providing compassionate, reliable care at home across North Leeds, West Leeds and Otley, and being there for families when circumstances change unexpectedly, is at the heart of what we do. Thank you for trusting us with your aunt and for your very kind words about both our care and office teams.
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Review from Adrian W (Son of Client) published on 24 June 2026 Date of experience: May 2026•Submitted via Website•
Overall Experience
Right at Home have been providing care for my mum for over a year. I feel very reassured knowing that my mum's best interests are thier priority and that they listen and understand the challenges and adapt as necessary. I felt quite alone with the responsibility previously but now feel it is shared...
Right at Home have been providing care for my mum for over a year. I feel very reassured knowing that my mum's best interests are thier priority and that they listen and understand the challenges and adapt as necessary. I felt quite alone with the responsibility previously but now feel it is shared which is a great comfort to me.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you for taking the time to leave such a kind review.
We are delighted to hear that the support we provide to your mum has given you reassurance and peace of mind over the past year. Caring for a loved one can bring many challenges, particularly when needs change over time, and we understand...
Thank you for taking the time to leave such a kind review. We are delighted to hear that the support we provide to your mum has given you reassurance and peace of mind over the past year. Caring for a loved one can bring many challenges, particularly when needs change over time, and we understand how important it is to have a trusted team alongside you. Supporting Clients living with dementia requires a flexible and person-centred approach, and we are pleased that you have felt listened to and supported throughout your mum's care journey. Our aim is always to work closely with families, adapting care as needed to ensure the best possible outcomes for our Clients. It is especially meaningful to hear that you no longer feel alone in carrying the responsibility of your mum's care. Being able to share that responsibility and provide comfort and reassurance to family members is just as important to us as the care we provide to our Clients.
Thank you for your trust in Right at Home.
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Review from Liz R (Friend of Client) published on 20 June 2026 Date of experience: May 2026•Submitted via Website•
Overall Experience
I have found Homecare to be outstanding, compassionate, and highly professional. They provide excellent person-centred care, treating everyone with dignity and respect. The staff are reliable, attentive, and consistently go above and beyond to ensure the highest standards. I would highly recommend...
I have found Homecare to be outstanding, compassionate, and highly professional. They provide excellent person-centred care, treating everyone with dignity and respect. The staff are reliable, attentive, and consistently go above and beyond to ensure the highest standards. I would highly recommend them.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind words and recommendation.
It was a genuine pleasure and privilege to support your loved one, who became very dear to our hearts over the years. His face would always light up when we came into the room, and it was an honour to spend time with him, hear his stories...
Thank you so much for your kind words and recommendation.
It was a genuine pleasure and privilege to support your loved one, who became very dear to our hearts over the years. His face would always light up when we came into the room, and it was an honour to spend time with him, hear his stories and provide the companionship and support that enabled him to remain at home.
We were also always happy to provide additional respite support whenever needed, whether that was to allow you to take a well-earned holiday or to step in during times when you were unwell. Supporting family and their friends is just as important to us as supporting our clients, and we were always grateful to be able to help.
He is sadly missed by all of us, and we feel privileged to have been part of his journey. Thank you for placing your trust in our team and for taking the time to leave such a thoughtful review.
Your support and kind words mean a great deal to us.
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Review from H R (Daughter of Client) published on 12 June 2026 Date of experience: April 2026•Submitted via Website•
Overall Experience
Right at Home, provide a carer to visit my Mum to help her with her cleaning and also take her out for a cup of tea or even a ride. My Mum loves her carer and looks forward to her weekly visits.
Whenever I have a request or query I always get an immediate response.
Right at Home, provide a carer to visit my Mum to help her with her cleaning and also take her out for a cup of tea or even a ride. My Mum loves her carer and looks forward to her weekly visits.
Whenever I have a request or query I always get an immediate response.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your wonderful review.
We are delighted to hear that your mum enjoys her weekly visits and has built such a positive relationship with her carer. Supporting our clients to remain independent while enjoying companionship and activities they love is at the heart of what we...
Thank you so much for your wonderful review.
We are delighted to hear that your mum enjoys her weekly visits and has built such a positive relationship with her carer. Supporting our clients to remain independent while enjoying companionship and activities they love is at the heart of what we do.
We are also pleased that we could provide occasional overnight care when needed, giving your family peace of mind and the confidence to continue with your plans knowing your mum would be happy, safe, and supported throughout the night. Adapting our care to changing needs is something we pride ourselves on, and we are glad this flexibility has been helpful to both your mum and your family.
Thank you also for your kind comments about our office team. We always strive to provide prompt and responsive support, and we truly appreciate your feedback and trust in us.
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Review from Pamela C (Client / Service User) published on 26 May 2026 Date of experience: May 2026•Submitted via Postal Review Card•
Overall Experience
We would recommend this service every time. Very happy with the staff and no complaints. Highly recommended.
We would recommend this service every time. Very happy with the staff and no complaints. Highly recommended.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you both so much for your kind words and recommendation. We are delighted to hear that you are happy with the service and our team. Providing high-quality care and support is at the heart of everything we do, so it is wonderful to know that we have made a positive difference.
Your feedback...
Thank you both so much for your kind words and recommendation. We are delighted to hear that you are happy with the service and our team. Providing high-quality care and support is at the heart of everything we do, so it is wonderful to know that we have made a positive difference. Your feedback means a great deal to us, and we will be sure to share your comments with the staff, who will be thrilled to hear them.
Thank you again for placing your trust in us. It is a pleasure to support you and everyone enjoys visiting you both.
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Review from A J (Daughter of Client) published on 15 May 2026 Date of experience: April 2026•Submitted via Website•
Overall Experience
Right at Home have been providing regular care to my mum for over a year now and I cannot recommend them enough. Their compassion and reliability is second to none. They offer genuine value for money given the fact they regularly go above and beyond. This has given me huge peace of mind which is...
Right at Home have been providing regular care to my mum for over a year now and I cannot recommend them enough. Their compassion and reliability is second to none. They offer genuine value for money given the fact they regularly go above and beyond. This has given me huge peace of mind which is priceless when you have a loved one that you are concerned about.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind words and recommendation. It has been a pleasure for our Right at Home Leeds North, Otley and Horsforth care team to support your mum over the past year and provide reliable, compassionate home care and companionship.
We have really enjoyed spending time with her...
Thank you so much for your kind words and recommendation. It has been a pleasure for our Right at Home Leeds North, Otley and Horsforth care team to support your mum over the past year and provide reliable, compassionate home care and companionship.
We have really enjoyed spending time with her - especially the visits to Yeadon Tarn with her precious dog, shopping trips and helping introduce her to other residents. We know how much she grew to enjoy her visits and companionship, and it means a great deal to us to know that our support helped ease any loneliness and provided the family with peace of mind. It was a true honour for me to support her personally - thank you for the opportunity.
At Right at Home, we are passionate about delivering person-centred elderly care at home that helps people remain happy, independent and connected to their community.
Thank you again for placing your trust in us.
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Review from P D (Nephew of Client) published on 12 May 2026 Date of experience: April 2026•Submitted via Website•
Overall Experience
I am leaving a review for Right at Home as I believe it is by far the best caring company in Leeds (he had three previous ones). They have been looking after my uncle for the past four years ensuring he managed to stay at home, as was his wishes, until his recent passing.
The compassion,...
I am leaving a review for Right at Home as I believe it is by far the best caring company in Leeds (he had three previous ones). They have been looking after my uncle for the past four years ensuring he managed to stay at home, as was his wishes, until his recent passing. The compassion, reliability and peace of mind that they gave him, and indeed me, are to be commended. A professionally run business who cant do enough, not just for their clients, but also for the people who have taken on the caring duties of an elderly relation. I cannot praise them highly enough and I only wish I had found them earlier.
Peter D (Nephew)
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind and heartfelt review. It has been a privilege for our Right at Home Leeds North, Otley and Horsforth care team to support your uncle over the past four years and help him remain safely and comfortably at home, as was his wish.
We truly enjoyed spending time with...
Thank you so much for your kind and heartfelt review. It has been a privilege for our Right at Home Leeds North, Otley and Horsforth care team to support your uncle over the past four years and help him remain safely and comfortably at home, as was his wish.
We truly enjoyed spending time with him. He was always pleased to see us and so grateful for the companionship and home care support we provided. We especially loved hearing his stories about his childhood, wartime memories and life experiences - it was a pleasure to reminisce with him and look at photos together.
At Right at Home Leeds North, Otley and Horsforth, we are passionate about providing compassionate, reliable and professional home care for elderly people while also supporting families through every stage of care. Thank you again for your trust, recommendation and kind words.
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Review from Lesley B (Daughter of Client) published on 7 May 2026 Date of experience: October 2025•Submitted via Website•
Overall Experience
Mum really looked forward to her visits from her Right at Home care ladies, they were always so cheery, helpful and made sure
Mum was comfortable and felt safe. She enjoyed their cheerful chats and news about what was happening in the world. There were a lot of jobs around her house mum couldn't...
Mum really looked forward to her visits from her Right at Home care ladies, they were always so cheery, helpful and made sure Mum was comfortable and felt safe. She enjoyed their cheerful chats and news about what was happening in the world. There were a lot of jobs around her house mum couldn't manage which she felt comfortable asking her visiting lady to do, be it sorting her cupboards out, cleaning, making sure her bathroom was clean and safe as well as her bedroom, all done enthusiastically. They also would stay a little longer if mum needed, which I found very reassuring. Knowing mum had such competent ladies visiting her daily was peace of mind for me, and Anna (manager) at my local office, more than once listened to my worries about mum and gave me some good advice (and I'm sure lowered my blood pressure).
Mum will miss her care ladies from RAH very much and we both are very grateful for their care and friendship. Thank you , from Maureen Blackham and Lesley Barrett.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for taking the time to share such a thoughtful review.
We're really pleased to hear how much your mum enjoyed her visits and the mix of practical support and companionship. It was a pleasure getting to know her, and our team truly valued the time spent with her.
It's lovely...
Thank you so much for taking the time to share such a thoughtful review.
We're really pleased to hear how much your mum enjoyed her visits and the mix of practical support and companionship. It was a pleasure getting to know her, and our team truly valued the time spent with her.
It's lovely to know she felt comfortable and looked forward to visits. We're especially glad she chose to continue with us beyond the initial temporary support, as her needs became more focused on companionship after her recovery.
We're also pleased Anna's support brought you reassurance during what can be a worrying time.
Thank you again for your trust and kind words - we'll be sure to share them with the team.
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Review from Susan D (Partner of Client) published on 5 May 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
I cannot recommend RAH highly enough. We felt supported from day one with nothing too much trouble. My partner looks forward to his morning care visits. Every carer is professional, patient & kind, good to hear him laugh & chatter with the ladies. The management team also support me when dealing...
I cannot recommend RAH highly enough. We felt supported from day one with nothing too much trouble. My partner looks forward to his morning care visits. Every carer is professional, patient & kind, good to hear him laugh & chatter with the ladies. The management team also support me when dealing with GP & medication queries. .
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your wonderful feedback - it truly means a great deal to all of us at Right at Home North Leeds, Otley and Horsforth.
We're delighted to hear that both you and your partner have felt supported from day one. Providing reliable, compassionate home care in North Leeds, Otley,...
Thank you so much for your wonderful feedback - it truly means a great deal to all of us at Right at Home North Leeds, Otley and Horsforth. We're delighted to hear that both you and your partner have felt supported from day one. Providing reliable, compassionate home care in North Leeds, Otley, Yeadon and Guiseley is at the heart of everything we do. It's especially rewarding to know your partner enjoys his morning visits and the companionship our Carers provide. We take great pride in delivering high-quality personal care with dignity and respect, while building genuine relationships - so it's lovely to hear there's laughter and friendly conversation during these visits.
We're also pleased our office team has been able to support you with GP communication and medication queries. Supporting families with trusted domiciliary care at home is always our priority.
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Review from Jonathan N (Son of Client) published on 24 April 2026 Date of experience: April 2026•Submitted via Website•
Overall Experience
When my sister left for Australia on a very long holiday, I wasn't sure how I would cope looking after two very elderly parents, one of whom is severely disabled. However, I needn't have worried. The organisation Right at Home has been a true godsend.
Over a period of three to four weeks, they...
When my sister left for Australia on a very long holiday, I wasn't sure how I would cope looking after two very elderly parents, one of whom is severely disabled. However, I needn't have worried. The organisation Right at Home has been a true godsend.
Over a period of three to four weeks, they have provided outstanding support to my parents. The care has been thoughtfully tailored to meet both Mum and Dad's individual needs. They are always respectful of being in someone else's home, taking great care to follow the way Mum and Dad like things done, and carrying out every task to an exceptionally high standard.
Just as importantly, they bring warmth and companionship. There is always plenty of laughter, and Mum and Dad genuinely look forward to their visits. When they heard that my sister's return might be delayed, they were actually delighted that the wonderful Right at Home team would be coming for an extra week.
I would not hesitate to recommend this outstanding organisation.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind and thoughtful review. It truly means a great deal to the team at Right at Home North Leeds, Otley & Horsforth.
We understand how challenging arranging care for elderly parents can be - especially when one has complex needs - and we're so pleased we could provide...
Thank you so much for your kind and thoughtful review. It truly means a great deal to the team at Right at Home North Leeds, Otley & Horsforth. We understand how challenging arranging care for elderly parents can be - especially when one has complex needs - and we're so pleased we could provide reassurance and dependable support. Delivering high-quality, personalised home care is at the heart of what we do, and it's wonderful to hear our team respected your parents' routines while bringing companionship, warmth and joy. Building genuine relationships is just as important as meeting care needs, so knowing your Mum and Dad look forward to our visits - and welcomed the extension - is incredibly rewarding. We're also glad we could offer flexibility and continuity when circumstances changed.
Thank you again for trusting us with your parents' care.
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Review from J D (Daughter-in-law of Client) published on 31 March 2026 Date of experience: December 2025•Submitted via Website•
Overall Experience
Right at Home have been fantastic with my elderly mother in law who at 93 years old managed to remain at home with support from the wonderful staff here. She was very reluctant to allow strangers in the home and was quite defiant at first but soon built up lovely bonds with the ladies and enjoyed...
Right at Home have been fantastic with my elderly mother in law who at 93 years old managed to remain at home with support from the wonderful staff here. She was very reluctant to allow strangers in the home and was quite defiant at first but soon built up lovely bonds with the ladies and enjoyed spending time with them and telling them her stories, particularly when she met the Queen! Anna and Rachel were brilliant at getting back to us with any queries and really supportive, they are all a brilliant team. I would highly recommend to anyone in similar situation.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind words & for trusting Right at Home North Leeds, Otley and Horsforth with your mother-in-law's care - it really means a lot to us.
It was a true privilege getting to know her & hearing all of her wonderful stories, especially about growing up, her career, & the joy...
Thank you so much for your kind words & for trusting Right at Home North Leeds, Otley and Horsforth with your mother-in-law's care - it really means a lot to us.
It was a true privilege getting to know her & hearing all of her wonderful stories, especially about growing up, her career, & the joy these memories brought her - & of course, meeting the Queen! There was never a dull moment during our visits.
I personally loved spending time with her - whether that was enjoying a sunny walk in the park, pottering around her garden picking & stewing apples, or simply sitting together chatting & looking through her many family photos. I also particularly enjoyed playing beetle drive with her, painting with aqua paints, & completing jigsaws. Moments like these are what make providing quality home care so special.
We're so grateful you chose Right at Home North Leeds, Otley & Horsforth to support your mother-in-law in remaining happy, safe, & comfortable in her own home.
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Review from J S (Daughter of Client) published on 25 March 2026 Date of experience: December 2025•Submitted via Website•
Overall Experience
Mum was only in your care for a few short weeks before going into residential care but the service provided was very accommodating to her needs and she got on well with the care staff who supported her .
I could recommend the service to friends and family.,
Mum was only in your care for a few short weeks before going into residential care but the service provided was very accommodating to her needs and she got on well with the care staff who supported her .
I could recommend the service to friends and family.,
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your lovely feedback about our Horsforth team of carers. We're really glad to hear your mum felt comfortable and got on well with the team while she was with us.
It's so important to us that everyone we support feels cared for and understood, so it means a lot to know we were...
Thank you so much for your lovely feedback about our Horsforth team of carers. We're really glad to hear your mum felt comfortable and got on well with the team while she was with us. It's so important to us that everyone we support feels cared for and understood, so it means a lot to know we were able to meet your mum's needs - even in a short time.
We truly appreciate your recommendation - it means the world to our Horsforth and North Leeds home care team. We wish your mum all the very best. We hope she will be very happy in her new home.
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Review from Vanessa Y (Goddaughter of Client) published on 18 March 2026 Date of experience: February 2026•Submitted via Website•
Overall Experience
I am writing to share my deepest thanks for the care you have provided to my godfather, since January 2024. As his needs have recently transitioned to residential care, our time with your team has come to a close, but I couldn't let it end without acknowledging your outstanding service.
The last...
I am writing to share my deepest thanks for the care you have provided to my godfather, since January 2024. As his needs have recently transitioned to residential care, our time with your team has come to a close, but I couldn't let it end without acknowledging your outstanding service. The last two years have been incredibly difficult, and your team was a constant source of support and guidance for my godfather and myself personally. Living some distance away, it has been a relief to know he had a dedicated team visiting him multiple times a day. I am especially grateful for the times you went above and beyond-whether it was picking up additional hours when he needed extra assistance or accompanying him to doctor and hospital appointments. Your flexibility allowed me to balance my own family life and daily responsibilities, knowing my godfather was in safe, capable, and kind hands even when his needs weren't the easiest to manage. Please share my thanks with all the Team
Vanessa x
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for taking the time to share your kind words. We are truly honoured to have cared for your godfather since Jan 2024 & are delighted that our team could provide the reassurance & support he, & you, needed - enabling him to remain at home as he wished.
During his time with us, we...
Thank you so much for taking the time to share your kind words. We are truly honoured to have cared for your godfather since Jan 2024 & are delighted that our team could provide the reassurance & support he, & you, needed - enabling him to remain at home as he wished. During his time with us, we provided 3 visits a day, 7 days a week, delivered by a small, dedicated team of local carers who got to know him personally & could respond to his needs consistently. We're so pleased that our flexibility - whether accompanying him to hospital appointments, assisting with his catheter bag, waiting with him for ambulance late at night, or taking him on his weekly shopping trips-made a difference and gave you peace of mind. Your recognition of our Carers going "above and beyond" really means a lot. I will be sure to share your heartfelt message with the team - they will be thrilled to know their dedication has been appreciated.
Thank you again for trusting us with your godfather's care. Rachel
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Review from H W (Daughter of Client) published on 24 February 2026 Date of experience: February 2026•Submitted via Website•
Overall Experience
So grateful to the Right at Home team for their care of my father who has increasing and variable care needs.
He has had daily visits from the team for a number of months. These have provided essential support with day to day activities and his care needs as well as social interaction, help with...
So grateful to the Right at Home team for their care of my father who has increasing and variable care needs. He has had daily visits from the team for a number of months. These have provided essential support with day to day activities and his care needs as well as social interaction, help with appointments and not forgetting more enjoyable opportunities like cafes and the garden centre.
The team also provide guidance and support for myself if required and are prompt to communicate any concerns providing reassurance that my father is being professionally cared for.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you for taking the time to leave such a lovely review. Everyone at Right at Home North Leeds, Otley and Horsforth really appreciates your kind words.
It's great to hear that the visits have been such a positive support for your dad, both with his day-to-day care and the social side of things...
Thank you for taking the time to leave such a lovely review. Everyone at Right at Home North Leeds, Otley and Horsforth really appreciates your kind words. It's great to hear that the visits have been such a positive support for your dad, both with his day-to-day care and the social side of things including playing games. Being able to get out to cafs, the garden centre, and now enjoy his walks again, with the better weather, makes such a difference to both your dad's fitness and mental health - both your dad and the carers enjoy the fresh air and getting out and about. We're also glad that you feel supported and kept informed. As care needs change, staying in close communication and offering reassurance to families is something we take seriously. We are here for both you and your dad.
Thank you again for trusting us with your dad's care - it means a lot to the whole team. It is an absolute pleasure to support him.
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Review from Michelle C (Daughter of Client) published on 12 February 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
We have been using home care since my dad had a bad fall last August and right from the first tearful phone call from me they have been absolutely fantastic with the care they have given and continue to give to him. The support they have given me has been such a tremendous help I can't fault...
We have been using home care since my dad had a bad fall last August and right from the first tearful phone call from me they have been absolutely fantastic with the care they have given and continue to give to him. The support they have given me has been such a tremendous help I can't fault anything. My dad loves to see the carers when they come and he sings and tells jokes to them. It's lovely to see him happy and comfortable.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind review. We're delighted to hear that our homecare team has been able to support your Dad since his fall last August.
It's wonderful to know that he enjoys the visits, singing, and sharing jokes with our carers, and that he feels happy and comfortable at home. We're...
Thank you so much for your kind review. We're delighted to hear that our homecare team has been able to support your Dad since his fall last August. It's wonderful to know that he enjoys the visits, singing, and sharing jokes with our carers, and that he feels happy and comfortable at home. We're also so grateful for the thoughtful gifts and individual cards for all the carers that you left - your kindness really means a lot to the team.
Providing compassionate, reliable homecare and supporting families at home is at the heart of what we do, and your feedback is truly appreciated.
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Review from Tracey B (Daughter of Client) published on 9 February 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
I would like to thank Right at Home, especially Anna, the Manager for her professionalism shown to my family and I in what was a very difficult time for us having to find the right care and support for my elderly mother. She had recently been discharged from hospital after being in there for...
I would like to thank Right at Home, especially Anna, the Manager for her professionalism shown to my family and I in what was a very difficult time for us having to find the right care and support for my elderly mother. She had recently been discharged from hospital after being in there for several months. Her kindness and support is truly remarkable, goes above and beyond, even though the care was not provided, due to NHS Fast Tracking funding. My family and I are eternally grateful for what Anna did for us in the background and would not have hesitated in using this care agency had it not been for the NHS funding and now will be telling family and friends.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for taking the time to share your kind words. It truly means a lot to us.
We are so pleased to hear that Anna was able to support you and your family during such a challenging time. Your recognition of her professionalism and dedication is greatly appreciated. We pride ourselves...
Thank you so much for taking the time to share your kind words. It truly means a lot to us. We are so pleased to hear that Anna was able to support you and your family during such a challenging time. Your recognition of her professionalism and dedication is greatly appreciated. We pride ourselves on our honesty and ethics, and so when we conducted our assessment and realised that your mother should have been receiving fast track funded support we were glad that we were able to step in - making phone calls on your behalf and putting you in touch with the right people - even though your mother was not a client of ours. It's wonderful to know that our support made a difference at such an important time for you all. Warm regards,
Rachel
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Review from Karen B (Daughter of Client) published on 22 January 2026 Date of experience: December 2025•Submitted via Website•
Overall Experience
The support provided to my mother age 94 enabling her to stay in her own home has been amazing. Every member of staff and management have always been there to support both my mum and myself at challenging times .
I would not hesitate to recommend Right At Home North Leeds.
The support provided to my mother age 94 enabling her to stay in her own home has been amazing. Every member of staff and management have always been there to support both my mum and myself at challenging times .
I would not hesitate to recommend Right At Home North Leeds.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind words. We've really loved supporting your mum and getting to know both of you - she's always so welcoming and grateful. We particularly enjoy our walks to the local shops and playing games together, including one of her favourites, dominoes - she never wants to...
Thank you so much for your kind words. We've really loved supporting your mum and getting to know both of you - she's always so welcoming and grateful. We particularly enjoy our walks to the local shops and playing games together, including one of her favourites, dominoes - she never wants to stop! It's always a pleasure being on hand for you whenever you call; we're glad we can help and support you and your mum whenever it's needed, including the additional visits whilst you were away.
We're delighted that we can make a difference, and your recommendation really means a lot to all of us at Right At Home North Leeds, Otley and Horsforth.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2025
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (1)
News
22 Apr 2026
Right at Home North Leeds, Otley and Horsforth has been awarded the 5-star Employer. This award followed its network’s annual anonymised Carer Satisfaction Survey results, administered by the independent research...
There are no accreditations posted yet for Right at Home (North Leeds, Otley & Wetherby).
Meet the Team (2)
Rachel CritchleyJob Title Managing Director and Owner of Right at Home North Leeds, Otley & HorsforthJoined 2023
Having lived in North Leeds for over 20 years, I know the area like the back of my hand – and I’m incredibly proud to serve the community I call...
Having lived in North Leeds for over 20 years, I know the area like the back of my hand – and I’m incredibly proud to serve the community I call home. As the Owner and Managing Director of Right at Home North Leeds, Otley & Horsforth, I feel privileged to provide high-quality, reliable home care services that help people live comfortably and confidently in their own homes.
Since the age of 30, I’ve owned and successfully managed several businesses – but nothing has been more rewarding than combining my entrepreneurial experience with my true passion: helping people.
I’m especially committed to supporting older adults and those living with dementia, which is why I volunteer with several fantastic local organisations including AVSED, Guiseley Senior Citizens, Guiseley Memories, and Dementia Friendly Horsforth. Whether I’m on a steering group or serving tea at a social, I love being hands-on in the Leeds community.
Outside of work, I’m a proud mum to my two wonderful kids, Ella and Jack, and enjoy long walks with our lively Yorkshire whippet, Alfie. I also love camping, travelling, and getting stuck into the occasional property renovation project.
At Right at Home North Leeds, Otley & Horsforth, I’m surrounded by a dedicated team of professional CareGivers who go above and beyond every day. We provide a wide range of personalised support – including personal care, companionship, respite care, and specialist dementia care – across North Leeds, Otley and Horsforth. Every tailored care plan is designed to meet individual needs and promote dignity, independence and wellbeing.
Creating a positive, supportive working environment is one of my top priorities. I want every member of our team to feel valued, respected and proud of the life-changing work they do.
My personal values are trust, equality and compassion, and they guide everything we do at Right at Home North Leeds, Otley & Horsforth. If you’re looking for a compassionate, trusted provider of in-home care, or would like to learn more about joining our growing team, I’d love to connect with you.
Anna UrwinJob Title Registered Manager of Right at Home North Leeds, Otley & HorsforthJoined 2023
Hi, I’m Anna, the Registered Manager at Right at Home North Leeds, Otley and Horsforth, and I’m proud to support our wonderful team from our office...
Hi, I’m Anna, the Registered Manager at Right at Home North Leeds, Otley and Horsforth, and I’m proud to support our wonderful team from our office in Horsforth.
I’ve lived in Yeadon for many years, and my heart truly belongs here. It’s a privilege to now serve the very communities I’ve grown up in and care deeply about.
My journey into care began in the most personal way – as an unpaid carer for my Grandma, who was living with Alzheimer’s disease. Supporting her through the challenges of dementia was both humbling and rewarding, and it helped me understand just how important compassionate, person-centred support really is. After she passed away, my Grandad moved into a care home. While the staff were kind, I know he would have felt more comfortable and connected staying in his own home, surrounded by the memories he cherished.
That experience inspired me to explore professional care work. I began my career in domiciliary care in Horsforth as a Care Assistant. I quickly realised I had found my calling. I progressed to Care Co-ordinator and eventually became a Registered Manager – a role I’m incredibly proud to hold today.
I’m passionate about providing high-quality, in-home care that allows people to remain safe, independent, and supported in the place they know best – home. I also enjoy giving back to the community through local volunteering with over-65s in Horsforth and Guiseley.
Working at Right at Home North Leeds, Otley and Horsforth has been an inspiring and fulfilling chapter in my career. From the moment I joined the Horsforth branch, I have not looked back.
Every day, I feel proud to lead a team of dedicated CareGivers who make a real difference in the lives of our Clients and their families.
I’m excited about what the future holds as we continue to grow and deliver trusted, compassionate care across North Leeds, Otley and Horsforth.
Frequently Asked Questions about Right at Home (North Leeds, Otley & Wetherby)
How much does Right at Home (North Leeds, Otley & Wetherby) cost?
The agency lists fees between £35 and £42 for hourly visiting care and between £1,600 and £2,000 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS).
How many Carers does Right at Home (North Leeds, Otley & Wetherby) employ?
Right at Home (North Leeds, Otley & Wetherby) employs 25 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (North Leeds, Otley & Wetherby) to verify any information. View our terms and conditions. Right at Home (North Leeds, Otley & Wetherby) has an Enhanced Service -what an Enhanced Service includes.
