Right at Home (North Leeds, Otley & Wetherby)

East View, Broadgate Lane, Horsforth, Leeds LS18 4BX
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10 30 Reviews
  • Right at Home (North Leeds, Otley & Wetherby), Leeds
Right at Home North Leeds, Otley & Horsforth delivers trusted, high-quality homecare that supports independent living and provides peace of mind for families. Their personalised services range from companionship and personal care to specialist clinical support, including catheter, stoma, and PEG feeding care, across the local community.

The dedicated team specialises in providing compassionate, person-centred care at home, helping Clients maintain their dignity, wellbeing, and comfort in familiar surroundings. Whether it’s assistance with daily household tasks, respite care, medication assistance, meal preparation, complex medical needs, or dementia care, Right at Home’s skilled CareGivers offer reliable and unrushed visits tailored to each individual’s evolving needs.

Going the extra mile, CareGivers also support Clients by taking them out on trips for coffee, theatre, or engaging in stimulating activities such as puzzles and games — promoting social interaction, mental stimulation, and overall happiness.

All CareGivers are carefully selected, DBS-checked, and receive extensive training before being introduced to Clients. Visits typically last a minimum of one hour to allow meaningful social interaction and promote emotional wellbeing.

Right at Home North Leeds is committed to enhancing quality of life and delivering a personalised care experience that Clients and their families can trust.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Good to Know

Group/Owner

Person in charge

  • Rachel Critchley (Managing Director)

Right at Home (North Leeds, Otley & Wetherby) Reviews (30)

Total of 30, showing 21-30
10

Right at Home (North Leeds, Otley & Wetherby) has a Review Score of 10 (9.955) out of 10, based on 30 reviews in the last 2 years. Over all time Right at Home (North Leeds, Otley & Wetherby) has 30 reviews.

Overall Experience

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Review from Lois S (Granddaughter of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been caring for my grandparents for several months now and we can not recommend them enough. The care team are kind, supportive, and caring, and goes above and beyond. One staff member in particular is fabulous and nothing is ever too much to ask! Thank you all for your continued
care and support.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for your kind words and for taking the time to leave such a wonderful review. We are truly honoured to care for your grandparents, and it's incredibly rewarding to know that our team's efforts are making a positive impact on their lives. Our team strives to provide compassionate, supportive, and personalised care, and it's fantastic to hear that your grandparents have experienced this first-hand. We'll make sure to share your feedback with the whole care team. Thank you for trusting us with your grandparents' care - I visit them myself regularly and it is an absolute pleasure to see them every time. If there's ever anything more we can do to support them or your family, please don't hesitate to reach out. Thank you for taking the time to leave such a lovely review.

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Review from Peter M (Son of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 99-year-old dad needed support after injuries to both arms. We chose Right at Home as their pitch placed greater emphasis on the emotional side of being cared for than others. Two one-hour visits per day covered all his needs from dressing and personal care to meal preparation and laundry. He quickly
got to know his carers personally and cannot speak highly enough about their support and assistance. The carers encouraged my dad with his physiotherapy exercises and regaining his independence in terms of washing, dressing and preparing his food. After a few weeks we dropped down to one visit per day and then later 3 visits per week. At all times there has been clear communication between the family and Right at Home so that all arrangements worked out smoothly. We won't hesitate to use this company again.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for taking the time to leave such a lovely review. We are delighted that Right at Home North Leeds, Otley and Horsforth have been able to support your Dad and that his health has continued to improve. Our team are very fond of him. It has been a pleasure to care for him. Thank you for choosing us to care.

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Review from J B (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Right At Home have been great.
We made contact as Mum was deteriorating with dementia and in need of more help.
Following a detailed assessment and home visit, the team were able to rapidly get a package of care in place that felt both professional yet personalised. The lead time to start
the package was a matter of days and that helped take a weight off our minds.
Right At Home initially started visits twice daily but have increased to three times daily after gauging Mum's needs. The care provided has been comprehensive and compassionate.
The carers have worked wonders with Mum - managing personal care, nutritional needs and engaging in social activities, both at home and with trips out.
In addition to the care provided for Mum being great, the team have also provided practical assistance to us by helping get repairs done around the house which has been a godsend as we live a distance away.
Thank you!

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for taking the time to write us such a glowing review. As you know we absolutely love visiting your Mum! We are so pleased that we have been able to support her and delighted that she has also been able to gain a little weight over the last few months from the nutritious meals we have prepared for her. We have enjoyed listening to her singing along to her much-loved music. She particularly enjoyed us taking her to the Cookridge scarecrow festival the other week. She loves it when we paint her nails too! It was so nice that she did some drawing again with our caregivers and we hope that we can encourage her to do some more again soon. It is wonderful to see her so happy. Thank you once again for choosing Right at Home North Leeds, Otley and Horsforth. Take care.

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Review from K B (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home have been very professional and supportive from day one providing support on a weekly basis to my elderly mother (92). Who is still very independent but needs a little bit of extra support. I have built a strong relationship with them as my mum‘s carer and they go the extra mile when you
need some help and advice.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

It is an absolute pleasure to support your Mum. We have been happy that we have been able to assist with any extra companionship visits too when you are away, I will pass on your feedback to the team. Thank you for choosing Right at Home North Leeds, Otley and Horsforth.

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Review from K B (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team provided great care at very short notice, supporting Mum in her home and helping her with all her basic hygiene needs, encouraging her to mobilise and regain her confidence after a recent spell in hospital.
Help was also provided with cleaning, household chores and shopping,
and encouraging mum to eat regular meals.
Helping mum, helped and supported us.
Many thanks to everyone.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you for taking the time to review our care company, Right at Home Leeds North, Otley and Horsforth. I'm pleased that we were able to provide great care at very short notice, helping your Mum to regain her confidence in the process. We are glad that we have also provided peace of mind for you and the family - this is so important. We hope that we have given you back a little extra time in the process, making the time that you spend with your Mum less about chores and more about quality time, making memories and companionship. It has been an absolute pleasure to meet you and your Mum. I will pass your feedback on to our team.

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Review from Louis D (Partner of Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers supplied were and are very professional, caring and supportive and willing to do everything that was asked of them.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for taking the time to write Right at Home North Leeds, Otley and Horsforth a review. We have all enjoyed caring for your wife, she has been an absolute pleasure to get to know. We are delighted to have been able to support her in her recovery. Thank you for choosing Right at Home North Leeds.

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Review from D K (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Signed up for your service one month ago. Find your carers very good, pleasant and helpful. Very pleased to have transport to medical appointments arranged. Carers always willing to help in the kitchen - veg prep, fridge cleaning, a great help. Thank you.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

We are delighted that you have been happy with our North Leeds and Otley home care service. It's been an absolute pleasure to help you both around the home and assist with transportation to appointments. Thank you for taking the time to review us. I will pass you comments on to the team of carers.

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Review from Gill D (Wife of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted them to help support my husband who was struggling with serious mobility issues at home. Care was offered three times a week to support his needs. The carer and manager had visited to complete an assessment and provide a comprehensive care package. They have been brilliant and supported
both of us through a very difficult time. I would highly recommend this company without hesitation to anyone seeking help and support at home.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for your very kind words. It has been a pleasure supporting your loved one. I will ensure that your feedback is passed on to the rest of the team.

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Review from D R (Husband of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from Right at Home has always been excellent. The response to me requesting a service/support for my wife was both quick and empathetic. The introduction of staff to my wife was very gentle and she has taken very quickly to the staff supporting her. I have witnessed how gentle and client-focused
they have been, always treating my wife with the respect and dignity she required and overall it has been an excellent service.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for taking the time to share your positive experience about our North Leeds homecare service. We feel privileged that you came to us seeking support for your wife and we feel delighted that we have been able to give you back some valuable time in your day. It has been a pleasure to care for your loved one and to give you back a little "you time". I will share your kind words with the care team.

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Review from Emilie B (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been most encouraged by all the care received, not bodily so much as verbal encouragement and mainly housework and helping me walk etc. As I live alone and because my memory is so unreliable I have been able to talk over some everyday problems and each carer has been very understanding and most
helpful.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you for your wonderful review. I'm so pleased that you have had such a great experience with Right at Home North Leeds, Otley and Horsforth. We really enjoy visiting you and are delighted that we have been able to help you discuss your everyday problems. I will ensure that your feedback is passed on to the team. Take care.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Right at Home (North Leeds, Otley & Wetherby) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Right at Home (North Leeds, Otley & Wetherby) is calculated as follows: ( (170 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 177 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (North Leeds, Otley & Wetherby) is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

Meet the Team (2)

Rachel

Rachel Critchley

Job Title: Managing Director and Owner of Right at Home North Leeds, Otley & Horsforth

Joined: 2023

Having lived in North Leeds for over 20 years, I know the area like the back of my hand – and I’m incredibly proud to serve the community I call home. As the Owner and Managing Director of Right at Home North Leeds, Otley & Horsforth, I feel privileged to provide high-quality, reliable home care services that help people live comfortably and confidently in their own homes.


Since the age of 30, I’ve owned and successfully managed several businesses – but nothing has been more rewarding than combining my entrepreneurial experience with my true passion: helping people.


I’m especially committed to supporting older adults and those living with dementia, which is why I volunteer with several fantastic local organisations including AVSED, Guiseley Senior Citizens, Guiseley Memories, and Dementia Friendly Horsforth. Whether I’m on a steering group or serving tea at a social, I love being hands-on in the Leeds community.


Outside of work, I’m a proud mum to my two wonderful kids, Ella and Jack, and enjoy long walks with our lively Yorkshire whippet, Alfie. I also love camping, travelling, and getting stuck into the occasional property renovation project.


At Right at Home North Leeds, Otley & Horsforth, I’m surrounded by a dedicated team of professional CareGivers who go above and beyond every day. We provide a wide range of personalised support – including personal care, companionship, respite care, and specialist dementia care – across North Leeds, Otley and Horsforth. Every tailored care plan is designed to meet individual needs and promote dignity, independence and wellbeing.


Creating a positive, supportive working environment is one of my top priorities. I want every member of our team to feel valued, respected and proud of the life-changing work they do.


My personal values are trust, equality and compassion, and they guide everything we do at Right at Home North Leeds, Otley & Horsforth. If you’re looking for a compassionate, trusted provider of in-home care, or would like to learn more about joining our growing team, I’d love to connect with you.

Anna

Anna Urwin

Job Title: Registered Manager of Right at Home North Leeds, Otley & Horsforth

Joined: 2023

Hi, I’m Anna, the Registered Manager at Right at Home North Leeds, Otley and Horsforth, and I’m proud to support our wonderful team from our office in Horsforth.


I’ve lived in Yeadon for many years, and my heart truly belongs here. It’s a privilege to now serve the very communities I’ve grown up in and care deeply about.


My journey into care began in the most personal way – as an unpaid carer for my Grandma, who was living with Alzheimer’s disease. Supporting her through the challenges of dementia was both humbling and rewarding, and it helped me understand just how important compassionate, person-centred support really is. After she passed away, my Grandad moved into a care home. While the staff were kind, I know he would have felt more comfortable and connected staying in his own home, surrounded by the memories he cherished.


That experience inspired me to explore professional care work. I began my career in domiciliary care in Horsforth as a Care Assistant. I quickly realised I had found my calling. I progressed to Care Co-ordinator and eventually became a Registered Manager – a role I’m incredibly proud to hold today.


I’m passionate about providing high-quality, in-home care that allows people to remain safe, independent, and supported in the place they know best – home. I also enjoy giving back to the community through local volunteering with over-65s in Horsforth and Guiseley.


Working at Right at Home North Leeds, Otley and Horsforth has been an inspiring and fulfilling chapter in my career. From the moment I joined the Horsforth branch, I have not looked back.


Every day, I feel proud to lead a team of dedicated CareGivers who make a real difference in the lives of our Clients and their families.


I’m excited about what the future holds as we continue to grow and deliver trusted, compassionate care across North Leeds, Otley and Horsforth.

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