Right at Home North Leeds, Otley & Horsforth delivers trusted, high-quality homecare that supports independent living and provides peace of mind for families. Their personalised services range from companionship and personal care to specialist clinical support, including catheter, stoma, and PEG feeding care, across the local community.
The dedicated team specialises in providing compassionate, person-centred care at home, helping Clients maintain their dignity, wellbeing, and comfort in familiar surroundings. Whether it’s...
Right at Home North Leeds, Otley & Horsforth delivers trusted, high-quality homecare that supports independent living and provides peace of mind for families. Their personalised services range from companionship and personal care to specialist clinical support, including catheter, stoma, and PEG feeding care, across the local community.
The dedicated team specialises in providing compassionate, person-centred care at home, helping Clients maintain their dignity, wellbeing, and comfort in familiar surroundings. Whether it’s assistance with daily household tasks, respite care, medication assistance, meal preparation, complex medical needs, or dementia care, Right at Home’s skilled CareGivers offer reliable and unrushed visits tailored to each individual’s evolving needs.
Going the extra mile, CareGivers also support Clients by taking them out on trips for coffee, theatre, or engaging in stimulating activities such as puzzles and games — promoting social interaction, mental stimulation, and overall happiness.
All CareGivers are carefully selected, DBS-checked, and receive extensive training before being introduced to Clients. Visits typically last a minimum of one hour to allow meaningful social interaction and promote emotional wellbeing.
Right at Home North Leeds is committed to enhancing quality of life and delivering a personalised care experience that Clients and their families can trust.
Care Provided by Right at Home (North Leeds, Otley & Wetherby)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Needs
Nursing/Nurse Led Care
Stoma Care
Catheter Care
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£35 - £42
Weekly Live-in Care
£1,600 - £2,000
Contact Right at Home (North Leeds, Otley & Wetherby) to get a personalised quote:
These fees are a guideline only. Please contact us directly to discuss your needs and pricing
The price(s) shown are provided by the agency. Contact Right at Home (North Leeds, Otley & Wetherby) for full pricing details and T&Cs.
Funding Types Accepted
Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)
Consultations
Home Consultation of Right at Home (North Leeds, Otley & Wetherby)Usually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 8:00 AM to 8:00 PM)Home consultations typically take between 1 - 2 hours. It is an opportunity for you to ask questions and for Right at Home to get to know you better so that an individual care plan can be tailored to include your routines, preferences, needs and personal outcomes.
It is always an idea to have someone else present such as a family member, advocate or friend.
Right at Home (North Leeds, Otley & Wetherby) has a Review Score of 10 (9.984) out of 10, based on 43 reviews in the last 2 years. Over all time Right at Home (North Leeds, Otley & Wetherby) has 51 reviews.
Reviewer Connection to Right at Home (North Leeds, Otley & Wetherby)
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Showing 51 reviews matching selected criteria
Review from K H (Daughter of Client) published on 23 December 2025 Date of experience: November 2025•Submitted via Website•
Overall Experience
Right at home responded promptly to our request for support for my Dad who has dementia. The carers were excellent. They were friendly, caring and patient. My Dad enjoyed the social contact as well as having the support with personal care.
Rachel and Anna were extremely helpful in arranging...
Right at home responded promptly to our request for support for my Dad who has dementia. The carers were excellent. They were friendly, caring and patient. My Dad enjoyed the social contact as well as having the support with personal care. Rachel and Anna were extremely helpful in arranging support for my Dad for a family event and very patient when we kept changing things !
As a family we really appreciated their help and support to keep my Dad at home.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind review. We're delighted to hear that our homecare team could provide the support your Dad needed while remaining in the comfort of his own home.
We are so proud of our carers and feel fortunate to have such a dedicated team. It's always wonderful to hear directly...
Thank you so much for your kind review. We're delighted to hear that our homecare team could provide the support your Dad needed while remaining in the comfort of his own home. We are so proud of our carers and feel fortunate to have such a dedicated team. It's always wonderful to hear directly from families that our carers are friendly, caring, and patient. We're glad your Dad enjoyed the social interaction and valued the support with his personal care. We'll be sure to pass on your lovely comments. We're also pleased we could be flexible and supportive in arranging homecare around your family event. We understand that needs can change quickly, and it's exactly what we're here for.
Supporting families and helping loved ones remain safe, comfortable, and well cared for at home is at the heart of what we do, and we're grateful you trusted Right at Home North Leeds, Otley and Horsforth to provide that care.
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Review from Lesley K (Daughter of Client) published on 18 December 2025 Date of experience: December 2025•Submitted via Website•
Overall Experience
My Mother has Vascular Dementia aswell as bladder cancer which resulted in surgery. She now lives with a stoma and urostomy bag so her care needs are quite specific. The lovely ladies at RAH have been taking care of my mum for about a year now, (as her care needs have increased quickly and quite...
My Mother has Vascular Dementia aswell as bladder cancer which resulted in surgery. She now lives with a stoma and urostomy bag so her care needs are quite specific. The lovely ladies at RAH have been taking care of my mum for about a year now, (as her care needs have increased quickly and quite significantly.) The care given has been of a high standard and my mum really enjoys the company and conversation that the team provide. I would highly recommend the care given by RAH to your family and loved ones. Massive thank you to Anna, Rachel and all the team!
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for taking the time to write a review - it really means a lot to the whole team.
We feel so privileged to have been able to support your mum and assist her with her complex care needs. It has always been a pleasure and we love making her smile! The carers have all grown to...
Thank you so much for taking the time to write a review - it really means a lot to the whole team. We feel so privileged to have been able to support your mum and assist her with her complex care needs. It has always been a pleasure and we love making her smile! The carers have all grown to really look forward to their visits with your Mum as they've got to know her more and more.
We'll make sure your thanks are passed on to the rest of the team. Thank you again for your kind words and the recommendation.
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Review from B B (Husband of Client) published on 16 December 2025 Date of experience: August 2025•Submitted via Postal Review Card•
Overall Experience
My wife was discharged from hospital in June after four months and needed a care position in order to return home. We had a lot of trepidation about how the system would work and its effect on both my wife and myself, as we are both around 90. Several care providers were looked at, but 'Right at...
My wife was discharged from hospital in June after four months and needed a care position in order to return home. We had a lot of trepidation about how the system would work and its effect on both my wife and myself, as we are both around 90. Several care providers were looked at, but 'Right at Home' seemed more than the best to understand and were very sympathetic to our needs, the manager even saw my wife in hospital and visited our home to ensure that understanding. The initial caring was done by the manager until a routine was established, and then introduced other carers appropriately, but still, with the director, made frequent visits to keep fully aware of progress. We will be eternally grateful to the management & staff for the heartfelt love and care they have shown and are still showing to my wife and I through what has been a very difficult period, and I am sure we would not have gone through this as we have without their understanding help.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind review. It means a great deal to all of us at Right at Home North Leeds, Otley & Horsforth.
We understand how daunting returning home after a hospital stay can be, especially when arranging home care. From the outset, our aim was to provide compassionate, reliable...
Thank you so much for your kind review. It means a great deal to all of us at Right at Home North Leeds, Otley & Horsforth. We understand how daunting returning home after a hospital stay can be, especially when arranging home care. From the outset, our aim was to provide compassionate, reliable homecare support so your wife could return home with confidence and dignity. It was a privilege to meet your wife in hospital & visit your home to ensure the right personalised home care was in place. Establishing a routine, carefully introducing carers, & maintaining regular visits are central to our approach to high quality domiciliary care. On a personal note, it has been lovely to see your wife getting stronger & more chatty week by week, especially supporting herself on the Sara Stedy - her progress has been remarkable & wonderful for me to witness.
Thank you again for your recommendation on homecare.co.uk. We are truly grateful for your trust & remain honoured to support you both.
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Review from John M (Son of Client) published on 18 September 2025 Date of experience: August 2025•Submitted via Website•
Overall Experience
Right At Home have recently provided my mum with care through various home visits in June and August. We needed someone to look in on her whilst we were away on family holidays and give us peace of mind. This they did very professionally and with care throughout those periods, which meant we were...
Right At Home have recently provided my mum with care through various home visits in June and August. We needed someone to look in on her whilst we were away on family holidays and give us peace of mind. This they did very professionally and with care throughout those periods, which meant we were able to relax in the knowledge she was being monitored and aided; now she has dementia. I would not hesitate to use their services again and have no hesitation in recommending them to others. I am certain that I will be contacting them again in the future. Many thanks to the team.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind words and for sharing your experience about Right at Home North Leeds, Otley and Horsforth. We are delighted to hear that our care team was able to provide the support, reassurance, and peace of mind you needed whilst away. It was a pleasure to care for your mum....
Thank you so much for your kind words and for sharing your experience about Right at Home North Leeds, Otley and Horsforth. We are delighted to hear that our care team was able to provide the support, reassurance, and peace of mind you needed whilst away. It was a pleasure to care for your mum. Providing professional, reliable, and compassionate home care is at the heart of what we do - it means a lot to know we made such a positive difference for your family.We really value your recommendation and we look forward to being there for your mum whenever you need us, in the future, for peace of mind, respite care or dementia care. Thank you again for trusting Right at Home North Leeds, Otley and Horsforth.
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Review from David C (Son-in-law of Client) published on 4 July 2025 Date of experience: June 2025•Submitted via Website•
Overall Experience
Right at Home worked with my mum-in-law for a few weeks before her death. She had been declining steadily and become more dependent. She lived with us for about 15 years but latterly lacked other social contact. All the 'girls' (as she called them!) who attended were great. They brought a ray of...
Right at Home worked with my mum-in-law for a few weeks before her death. She had been declining steadily and become more dependent. She lived with us for about 15 years but latterly lacked other social contact. All the 'girls' (as she called them!) who attended were great. They brought a ray of sunshine into her life and she looked forward to their visits. They assisted with showering, bed linen changing and general cleaning, but possibly more important was the company they provided and the anticipation of that company. They were never perfect because that was my mother-in-law, but they were pretty near!
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind and thoughtful words. We're truly honoured to have supported your mother-in-law during her final weeks, and we're so glad our care team could bring comfort, companionship, and a little sunshine to her days.Our carers take great pride in providing not only practical...
Thank you so much for your kind and thoughtful words. We're truly honoured to have supported your mother-in-law during her final weeks, and we're so glad our care team could bring comfort, companionship, and a little sunshine to her days.Our carers take great pride in providing not only practical help - like personal care, housekeeping, and assistance around the home - but also meaningful companionship that makes a real difference. It means so much to know she looked forward to their visits and those that visited her, will miss her warmth, wit and grace.We'll be sure to pass your lovely feedback on to the team - your words will mean the world to them. Thank you again for trusting Right at Home North Leeds, Otley and Horsforth to support your mother-in-law - although it was only a short while, it was a true privilege.
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Review from S E (Daughter of Client) published on 12 June 2025 Date of experience: May 2025•Submitted via Website•
Overall Experience
The team care for my mum a few days a week and they are very good, caring and responsible. They listen to my requests and hers, and I feel she is in safe hands when I'm at work or away. They have never let me down with covering hours for when I need a holiday break and they genuinely want to make...
The team care for my mum a few days a week and they are very good, caring and responsible. They listen to my requests and hers, and I feel she is in safe hands when I'm at work or away. They have never let me down with covering hours for when I need a holiday break and they genuinely want to make sure mum is cared for to my requirements and that she feels safe and happy when with them.
I searched for a reliable care team for a long time and I hit the best with the Right at Home North Leeds, Otley and Wetherby branch.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your lovely words. It means a lot to us to know your mum feels safe, cared for, and happy with our team -that's exactly what we aim for every day.We know how important it is to find a care company you can truly trust, and we're so glad you found that with Right at Home North...
Thank you so much for your lovely words. It means a lot to us to know your mum feels safe, cared for, and happy with our team -that's exactly what we aim for every day.We know how important it is to find a care company you can truly trust, and we're so glad you found that with Right at Home North Leeds, Otley & Horsforth. It's a privilege to support both your mum, and we'll always be here when you need us.Warm regards,Rachel
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Review from Jon K (Client / Service User) published on 10 June 2025 Date of experience: May 2025•Submitted via Website•
Overall Experience
I have now been with right at home for two weeks during which I have had two caters for four different sessions. They have both been extremely helpful and fulfilled requests for driving to the shops and going for a walk.
I have now been with right at home for two weeks during which I have had two caters for four different sessions. They have both been extremely helpful and fulfilled requests for driving to the shops and going for a walk.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you for taking the time to share your experience with Right at Home North Leeds, Otley and Horsforth. We're so pleased to hear that your first few weeks with us have been positive!It's lovely to know our CareGivers have been helpful and supported you with getting out and about, whether to...
Thank you for taking the time to share your experience with Right at Home North Leeds, Otley and Horsforth. We're so pleased to hear that your first few weeks with us have been positive!It's lovely to know our CareGivers have been helpful and supported you with getting out and about, whether to the shops or for a walk. We always aim to match Clients with a small, consistent team, so things feel familiar and comfortable - while still allowing for cover when someone's off or on holiday.We're really glad to have you with us and look forward to supporting you in the weeks ahead!
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Review from M S (Client / Service User) published on 5 June 2025 Date of experience: April 2025•Submitted via Postal Review Card•
Overall Experience
Pleased how it all fitted together. The carers are very helpful and are a big help to ur situation. In some cases, above and beyond would be appropriate. A big thank you to all concerned.
Pleased how it all fitted together. The carers are very helpful and are a big help to ur situation. In some cases, above and beyond would be appropriate. A big thank you to all concerned.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your lovely feedback - we're absolutely delighted to hear that you're pleased with the care and support provided. It truly means a great deal to the whole team to know that their kindness and efforts are making a difference. We've especially enjoyed taking your wife out on...
Thank you so much for your lovely feedback - we're absolutely delighted to hear that you're pleased with the care and support provided. It truly means a great deal to the whole team to know that their kindness and efforts are making a difference. We've especially enjoyed taking your wife out on trips - it's been a real pleasure. I'm also really glad we were able to step in at short notice and extend a visit to support your family during a recent difficult time, as well as add additional visits whenever needed. We're pleased to have been able to tailor the visit times to suit your needs and assist with household tasks. Our aim is always to make things as smooth, comfortable, and supportive as possible. Thanks again for taking the time to share your experience - it's greatly appreciated. I will pass on your thanks to the team.
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Review from J D (Client / Service User) published on 5 June 2025 Date of experience: May 2025•Submitted via Postal Review Card•
Overall Experience
Right at home has been an excellent experience for me. All the help I need!
Right at home has been an excellent experience for me. All the help I need!
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind words. It's an absolute pleasure supporting you, both at your current home and previous address. We truly enjoy our time together-whether it's helping with your online shopping, heading out for lunch or a stroll in the park. You always bring a smile to our faces, and...
Thank you so much for your kind words. It's an absolute pleasure supporting you, both at your current home and previous address. We truly enjoy our time together-whether it's helping with your online shopping, heading out for lunch or a stroll in the park. You always bring a smile to our faces, and we value the wonderful conversations we share together. We're delighted to be part of your journey and look forward to many more happy moments ahead.
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Review from S P (Daughter-in-law of Client) published on 30 May 2025 Date of experience: May 2025•Submitted via Website•
Overall Experience
All carers are extremely reliable, visiting at the time requested & offering the necessary support and care required.
The weekly rota and accessible post-visit carers notes available through the Right at Home website keep the family well informed and make us aware of any issues or concerns that...
All carers are extremely reliable, visiting at the time requested & offering the necessary support and care required. The weekly rota and accessible post-visit carers notes available through the Right at Home website keep the family well informed and make us aware of any issues or concerns that may arise.
The daily visits have provided the family with reassurance and support & the carers have carried out their duties with discretion, empathy and sensibility.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that our carers have been reliable and supportive, and that the online portal helps your family stay informed. At Right at Home North Leeds, Otley and Horsforth, we pride ourselves on offering consistent,...
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that our carers have been reliable and supportive, and that the online portal helps your family stay informed. At Right at Home North Leeds, Otley and Horsforth, we pride ourselves on offering consistent, compassionate, and transparent home care for families and their loved ones. We're so pleased we've been able to provide the reassurance and discretion your family deserves.
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Review from Joanna L (Daughter of Client) published on 30 May 2025 Date of experience: May 2025•Submitted via Website•
Overall Experience
My mother's team of carers are all wonderful. They each bring a personal touch to her visits and make her happy. Right at Home are very flexible and accommodating if our plans need to change.
We as a family are delighted to have found Right at Home and wouldn't hesitate to recommend them to...
My mother's team of carers are all wonderful. They each bring a personal touch to her visits and make her happy. Right at Home are very flexible and accommodating if our plans need to change.
We as a family are delighted to have found Right at Home and wouldn't hesitate to recommend them to others that need care for their elderly relatives.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you for your lovely review. We're thrilled to hear that your mother's care team brings joy to her daily visits and that our flexibility supports her changing needs. At Right at Home North Leeds, Otley and Horsforth, delivering personalised, elderly home care with a warm, human touch is what...
Thank you for your lovely review. We're thrilled to hear that your mother's care team brings joy to her daily visits and that our flexibility supports her changing needs. At Right at Home North Leeds, Otley and Horsforth, delivering personalised, elderly home care with a warm, human touch is what we do best.Our carers truly enjoy spending time with your Mum - especially listening to her wonderful stories about her travels around the world, art and culture. She's such an interesting and engaging person, and it's been a pleasure sharing books with her about her favourite topics, which spark so many lovely conversations. We truly appreciate your recommendation and look forward to continuing to support your lovely Mum.
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Review from Robert W (Client / Service User) published on 30 May 2025 Date of experience: April 2025•Submitted via Postal Review Card•
Overall Experience
Excellent care, helpful and thoughtful. Would use any spare time to do household chores r.e, cleaning very thoroughly. Management very approachable, recommended without reservation.
Excellent care, helpful and thoughtful. Would use any spare time to do household chores r.e, cleaning very thoroughly. Management very approachable, recommended without reservation.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind words. We're glad to hear that both our care and housekeeping support have made a positive difference. Our carers always aim to go above and beyond, and it's great to know that this was reflected in your experience. I'm also delighted to hear that you found us to be...
Thank you so much for your kind words. We're glad to hear that both our care and housekeeping support have made a positive difference. Our carers always aim to go above and beyond, and it's great to know that this was reflected in your experience. I'm also delighted to hear that you found us to be very approachable. At Right at Home North Leeds, Otley and Horsforth, we're proud to deliver thoughtful, reliable care with a personal touch. Thank you again for your recommendation.
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Review from Lesley B (Client / Service User) published on 29 May 2025 Date of experience: May 2025•Submitted via Website•
Overall Experience
Very happy with the carers who have helped me with various jobs in the home, showering, hospital visits, shopping, etc. Also in small emergencies. Would certainly recommend Right at Home to people who need home care.
Very happy with the carers who have helped me with various jobs in the home, showering, hospital visits, shopping, etc. Also in small emergencies. Would certainly recommend Right at Home to people who need home care.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for taking the time to share your experience. We're delighted to hear that our carers have been able to support you with everything from shopping and showering to hospital visits and small emergencies. At Right at Home North Leeds, Otley and Horsforth, we're committed to providing...
Thank you so much for taking the time to share your experience. We're delighted to hear that our carers have been able to support you with everything from shopping and showering to hospital visits and small emergencies. At Right at Home North Leeds, Otley and Horsforth, we're committed to providing dependable, person-centred home care that adapts to your individual needs.It's also been a real joy for our team to learn about your background in dance choreography - your stories and experiences have been truly inspiring! Thank you again for your recommendation - we're proud to be part of your support network and are delighted that we have been able to assist at very short notice with any emergencies.
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Review from C P (Client / Service User) published on 27 May 2025 Date of experience: May 2025•Submitted via Postal Review Card•
Overall Experience
My daughter had referred your company to me, I have been delighted with the staff that have been visiting. Each one has been very friendly and helpful.
My daughter had referred your company to me, I have been delighted with the staff that have been visiting. Each one has been very friendly and helpful.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you for your positive feedback and for trusting the recommendation from your daughter. We're delighted to hear that you've had a great experience with our friendly and helpful care team. At Right at Home North Leeds and Otley, we're dedicated to providing professional and compassionate...
Thank you for your positive feedback and for trusting the recommendation from your daughter. We're delighted to hear that you've had a great experience with our friendly and helpful care team. At Right at Home North Leeds and Otley, we're dedicated to providing professional and compassionate in-home care that helps our clients feel supported, comfortable, and truly listened to.It's been a real pleasure getting to know you - from our friendly chess and draughts competitions to enjoying walks together to the Horsforth Community Caf at St Margaret's. It was also so lovely of you to call the office the other day to share what a great time you had with one of our carers. We were absolutely delighted to pass your kind feedback on to them - it truly made their day. Hearing how much you enjoyed the visit and leaving a kind review means a great deal to all of usThank you again for your kind words.
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Review from S A (Daughter-in-law of Client) published on 23 May 2025 Date of experience: May 2025•Submitted via Website•
Overall Experience
After talking to a couple of care providers, I decided to appoint Right at Home Horsforth for providing companionship care to my mother in law who suffers from vascular dementia. The main reason for this was the attention to detail, empathy and cultural sensitivity that came across in the questions...
After talking to a couple of care providers, I decided to appoint Right at Home Horsforth for providing companionship care to my mother in law who suffers from vascular dementia. The main reason for this was the attention to detail, empathy and cultural sensitivity that came across in the questions we were asked as part of the initial assessment. I felt that I was talking to an expert who genuinely cared about providing the best possible support to an elderly and vulnerable person.
From the start, all the administrative burden has been borne by Right at Home, even when last minute changes are needed. This is important as I work full-time. The companionship care meets our requirements and the care worker is brilliant. I highly recommend the team at Right at Home Horsforth.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you for such a detailed and heartfelt review. We're honoured that you chose Right at Home Horsforth to provide companionship care for your mother-in-law. It means a great deal to know that our empathy, cultural sensitivity, and professionalism stood out during the initial assessment and...
Thank you for such a detailed and heartfelt review. We're honoured that you chose Right at Home Horsforth to provide companionship care for your mother-in-law. It means a great deal to know that our empathy, cultural sensitivity, and professionalism stood out during the initial assessment and throughout the care journey. Supporting families with dementia care - especially when juggling the demands of work and caregiving - is something we're deeply committed to.We've thoroughly enjoyed spending time with your mother-in-law, whether it's doing light exercises together, enjoying peaceful walks around Golden Acre Park, knitting side by side, playing cards, or working on jigsaw puzzles. We're especially pleased that we've been able to match her with a carer who can speak her language and understands her culture.Thank you again for your kind recommendation and for trusting us with her care.
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Review from Vanda P (Daughter of Client) published on 22 May 2025 Date of experience: March 2025•Submitted via Website•
Overall Experience
Right at Home looked after my 94-year-old Mum for 7 months during an accelerated decline in health due to heart failure and a other medical issues. The whole family and I were very happy with the level of care, compassion and professionalism given by the team to Mum in her final months of life. Mum...
Right at Home looked after my 94-year-old Mum for 7 months during an accelerated decline in health due to heart failure and a other medical issues. The whole family and I were very happy with the level of care, compassion and professionalism given by the team to Mum in her final months of life. Mum felt very confident around her carers and often said that she felt that they were "very special people". I couldn't agree more. As well as supporting my Mum they often found time to support me with my worries about Mum's health and were able to give much useful advice. They were always punctual, polite, responsive and very attentive to Mum's needs and what she wanted. Never imposing anything on her. Sometimes things could get very stressful, for eg if Mum had a fall, and the team would respond very quickly to provide extra care as soon as possible. In a quickly changing situation, nothing was too much trouble. I strongly recommend them and thank them enormously for everything they did.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your beautiful review and for sharing your lovely Mum's story. We all grew very attached to her - from her dedicated carers, to our Registered Manager, and myself. She left a real mark on all of us, and we miss her terribly. It was a true honour and privilege for me to support...
Thank you so much for your beautiful review and for sharing your lovely Mum's story. We all grew very attached to her - from her dedicated carers, to our Registered Manager, and myself. She left a real mark on all of us, and we miss her terribly. It was a true honour and privilege for me to support her personally, and I know the rest of the team felt the same. We're so glad she was able to spend her final months in the comfort of her own home, just as she wished, surrounded by those she loved.We were also happy to adapt quickly as her needs changed - increasing hours, providing respite and overnight care at short notice. It meant a lot to be welcomed by your family and to support you all. One of the most special moments was enabling her to get into the garden - calm, peaceful and smiling. Your Mum was an inspirational woman, and we're truly grateful to have been part of her life.
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Review from L S (Daughter of Client) published on 19 May 2025 Date of experience: April 2025•Submitted via Website•
Overall Experience
We carefully researched care companies and found Right At Home to be the best on a number of levels - and this has proved to be absolutely the right choice in practice too.
We knew carers would help, but didn't realise how much - the carers at Right At Home have consistently really gone above and...
We carefully researched care companies and found Right At Home to be the best on a number of levels - and this has proved to be absolutely the right choice in practice too. We knew carers would help, but didn't realise how much - the carers at Right At Home have consistently really gone above and beyond for both my parents. Both of them are happier and less stressed as a result of us being with Right At Home.
It's been so lovely to see my mum smile because the carers are so lovely to her, and they have been flexible, proactive and responded to changing needs efficiently and quickly. We are enormously grateful and would wholeheartedly recommend them - we can't thank them enough.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your incredibly kind words. We're truly touched and absolutely delighted that choosing Right at Home North Leeds, Otley & Horsforth has made such a positive difference for your family. Your recent voicemail was also so heartwarming - we genuinely care, and this is more than...
Thank you so much for your incredibly kind words. We're truly touched and absolutely delighted that choosing Right at Home North Leeds, Otley & Horsforth has made such a positive difference for your family. Your recent voicemail was also so heartwarming - we genuinely care, and this is more than just a job to us.It means the world to know we've been able to go above and beyond for your parents, bringing comfort and peace of mind. Seeing your mum smile and knowing both your parents feel less stressed is exactly what we strive for.We're so glad you've found us flexible, proactive, and responsive - supporting changing needs is a key part of what we do.Thank you again for sharing your experience and for your wholehearted recommendation - it truly means so much to us.Warm regards
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Review from Thomas Richard S (Client / Service User) published on 23 April 2025 Date of experience: March 2025•Submitted via Website•
Overall Experience
I am an 80 year old man. After a knee replacement operation, I needed a period of support and care. I chose "Right at Home" after considering several different options. Their approach was both understanding, professional and from the start caring. My first operation was cancelled at short notice...
I am an 80 year old man. After a knee replacement operation, I needed a period of support and care. I chose "Right at Home" after considering several different options. Their approach was both understanding, professional and from the start caring. My first operation was cancelled at short notice and Right at Home responded flexibly and efficiently in re-scheduling my care. Over a two week period I received care from two exemplary carers. They used their skills and experience to support me as I began the process of recovering from the operation and being able to walk unaided once again. I was able to discuss with them the type and amount of care I needed as during my recovery. Nothing was too much trouble. I am convinced that the speed of my recovery and increased confidence I gained in my mobility, was accelerated by and dependent on the superb care I received over the two weeks. I will not hesitate to use them again in the future if and when needed.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind and thoughtful words. We're truly honoured that you chose Right at Home North Leeds, Otley & Horsforth to support you during your recovery from knee surgery.It means a great deal to hear that our team was able to provide the flexibility, professionalism, and...
Thank you so much for your kind and thoughtful words. We're truly honoured that you chose Right at Home North Leeds, Otley & Horsforth to support you during your recovery from knee surgery.It means a great deal to hear that our team was able to provide the flexibility, professionalism, and compassion you needed-especially through the unexpected change in your operation date. We're so pleased to know that the two carers we allocated to you made a positive impact on your recovery journey and helped boost your confidence and mobility on both a daily basis and overnight. Your acknowledgement of their dedication and skill is incredibly heartening. We have passed on your praise to the carers who supported you-they were delighted to know they had made such a difference.Please know you're always welcome to reach out to us in the future. We're here whenever you may need us again.Wishing you continued strength and good health.
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Review from L F (Client / Service User) published on 6 March 2025 Date of experience: October 2024•Submitted via Website•
Overall Experience
Right at Home are a responsive care provider with good communication and committed staff who genuinely care for their clients, especially the manager, who doesn't just do office work like many from other agencies. She and individual carers will work hard to make sure your special events can be...
Right at Home are a responsive care provider with good communication and committed staff who genuinely care for their clients, especially the manager, who doesn't just do office work like many from other agencies. She and individual carers will work hard to make sure your special events can be supported as well as every day care.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you so much for your kind words and thoughtful review. We truly appreciate your recognition of our team's dedication and commitment to providing compassionate care. Ensuring our clients feel supported-not just in their daily needs but also during special moments-is at the heart of what we...
Thank you so much for your kind words and thoughtful review. We truly appreciate your recognition of our team's dedication and commitment to providing compassionate care. Ensuring our clients feel supported-not just in their daily needs but also during special moments-is at the heart of what we do.Your feedback about our communication and hands-on approach means a lot, especially to our registered manager and carers, who always strive to go the extra mile. It's wonderful to hear that their efforts have made a positive impact in your life.If there's ever anything more we can do to support you, please don't hesitate to reach out. Thank you again for your trust in Right at Home North Leeds, Otley and Horsforth.
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Review from Michelle T (Daughter of Client) published on 19 February 2025 Date of experience: January 2025•Submitted via Website•
Overall Experience
Thank you to all the ladies who give care to our Mum, you are amazing. I love your attention to detail, your creative ideas and your flexible attitude. Thanks also to the Management Team who try so hard to adapt to my Mum's ever-changing needs and our demands.
Thank you to all the ladies who give care to our Mum, you are amazing. I love your attention to detail, your creative ideas and your flexible attitude. Thanks also to the Management Team who try so hard to adapt to my Mum's ever-changing needs and our demands.
↩Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)
Thank you for your kind words and for sharing your experience. It means so much to us to know you appreciate the care, creativity and dedication of our team. Your mum is a joy to spend time with, and we love making each visit meaningful-whether through art, reminiscing, or making dream catchers....
Thank you for your kind words and for sharing your experience. It means so much to us to know you appreciate the care, creativity and dedication of our team. Your mum is a joy to spend time with, and we love making each visit meaningful-whether through art, reminiscing, or making dream catchers. She has particularly enjoyed trips to a lake in the area, nature reserve, garden centre and art centre, always with time for coffee, cake, or ice cream while chatting about life. Our visit to the art centre was especially memorable, and while memories may fade, we leave little notes or sunflowers as familiar reminders. The most touching part is that she always gives us a kiss on the cheek-a beautiful sign that the warmth and connection remain. We understand that value for money is important, which is why our hour-long visits provide the best experience allowing time for meaningful engagement, familiarity and continuity of care. Thank you for trusting us with your mum's care-it's a privilege to be part of her world.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2025
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (1)
News
22 Apr 2026
Right at Home North Leeds, Otley and Horsforth has been awarded the 5-star Employer. This award followed its network’s annual anonymised Carer Satisfaction Survey results, administered by the independent research...
There are no accreditations posted yet for Right at Home (North Leeds, Otley & Wetherby).
Meet the Team (2)
Rachel CritchleyJob Title Managing Director and Owner of Right at Home North Leeds, Otley & HorsforthJoined 2023
Having lived in North Leeds for over 20 years, I know the area like the back of my hand – and I’m incredibly proud to serve the community I call...
Having lived in North Leeds for over 20 years, I know the area like the back of my hand – and I’m incredibly proud to serve the community I call home. As the Owner and Managing Director of Right at Home North Leeds, Otley & Horsforth, I feel privileged to provide high-quality, reliable home care services that help people live comfortably and confidently in their own homes.
Since the age of 30, I’ve owned and successfully managed several businesses – but nothing has been more rewarding than combining my entrepreneurial experience with my true passion: helping people.
I’m especially committed to supporting older adults and those living with dementia, which is why I volunteer with several fantastic local organisations including AVSED, Guiseley Senior Citizens, Guiseley Memories, and Dementia Friendly Horsforth. Whether I’m on a steering group or serving tea at a social, I love being hands-on in the Leeds community.
Outside of work, I’m a proud mum to my two wonderful kids, Ella and Jack, and enjoy long walks with our lively Yorkshire whippet, Alfie. I also love camping, travelling, and getting stuck into the occasional property renovation project.
At Right at Home North Leeds, Otley & Horsforth, I’m surrounded by a dedicated team of professional CareGivers who go above and beyond every day. We provide a wide range of personalised support – including personal care, companionship, respite care, and specialist dementia care – across North Leeds, Otley and Horsforth. Every tailored care plan is designed to meet individual needs and promote dignity, independence and wellbeing.
Creating a positive, supportive working environment is one of my top priorities. I want every member of our team to feel valued, respected and proud of the life-changing work they do.
My personal values are trust, equality and compassion, and they guide everything we do at Right at Home North Leeds, Otley & Horsforth. If you’re looking for a compassionate, trusted provider of in-home care, or would like to learn more about joining our growing team, I’d love to connect with you.
Anna UrwinJob Title Registered Manager of Right at Home North Leeds, Otley & HorsforthJoined 2023
Hi, I’m Anna, the Registered Manager at Right at Home North Leeds, Otley and Horsforth, and I’m proud to support our wonderful team from our office...
Hi, I’m Anna, the Registered Manager at Right at Home North Leeds, Otley and Horsforth, and I’m proud to support our wonderful team from our office in Horsforth.
I’ve lived in Yeadon for many years, and my heart truly belongs here. It’s a privilege to now serve the very communities I’ve grown up in and care deeply about.
My journey into care began in the most personal way – as an unpaid carer for my Grandma, who was living with Alzheimer’s disease. Supporting her through the challenges of dementia was both humbling and rewarding, and it helped me understand just how important compassionate, person-centred support really is. After she passed away, my Grandad moved into a care home. While the staff were kind, I know he would have felt more comfortable and connected staying in his own home, surrounded by the memories he cherished.
That experience inspired me to explore professional care work. I began my career in domiciliary care in Horsforth as a Care Assistant. I quickly realised I had found my calling. I progressed to Care Co-ordinator and eventually became a Registered Manager – a role I’m incredibly proud to hold today.
I’m passionate about providing high-quality, in-home care that allows people to remain safe, independent, and supported in the place they know best – home. I also enjoy giving back to the community through local volunteering with over-65s in Horsforth and Guiseley.
Working at Right at Home North Leeds, Otley and Horsforth has been an inspiring and fulfilling chapter in my career. From the moment I joined the Horsforth branch, I have not looked back.
Every day, I feel proud to lead a team of dedicated CareGivers who make a real difference in the lives of our Clients and their families.
I’m excited about what the future holds as we continue to grow and deliver trusted, compassionate care across North Leeds, Otley and Horsforth.
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