Right at Home (Cardiff & Newport)

7 Castleton Court, Fortran Road, St Mellons, Cardiff CF3 0LT

Right at Home (Cardiff & Newport)
Right at Home (Cardiff & Newport)
Right at Home (Cardiff & Newport)

Right at Home (Cardiff & Newport) provides well-qualified professionals for care-in-the-home needs, helping with a wide range of personal care and domiciliary challenges including: respite, post-hospital care and live-in care.

The service can tailor provision for both mental and physical health related complications, adopting a positive approach to clients and their loved ones and maintaining strong community links with related health services.

Group : Right at Home UK

Person in charge: Vivienne Foley (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 140

Staff Languages (other than English): Czech, Welsh, Estonian, Finnish, Russian, Slovak, Urdu

Fees Guide: Starting from £20.50 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care and Social Services Inspectorate Wales* Report on Right at Home (Cardiff & Newport): click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Reviews

9.8 Right at Home (Cardiff & Newport) has a Review Score of 9.8 (9.810)

The Review Score of 9.8 (maximum of 10) for Right at Home (Cardiff & Newport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Right at Home (Cardiff & Newport) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.81 for Right at Home (Cardiff & Newport) is calculated as follows: ( (150 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 184 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Right at Home (Cardiff & Newport) is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    26
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home (Cardiff & Newport)?

  • Extremely LIKELY
    28
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home (Cardiff & Newport)

  • Client / Service User
    17
  • Daughter of Client/Service User
    10
  • Son of Client/Service User
    3
  • Daughter-in-law of Client/Service User
    1

When I became my dads live in carer after he came home from hospital I was quite apprehensive about it. However, the support from Right at Home has been absolutely marvellous. The carers are wonderful, friendly people, totally dedicated to looking after people, I now see them more as friends rather than carers. Also, the office staff are super too, always willing to answer questions and queries in a friendly, cheerful manner.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am happy with my care. The carers are very nice, polite and kind. I am very happy that I am with Right at Home.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I enjoy my carers. They are friendly and I am happy.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am over the moon with the care that I receive from Right at Home. The carers are brilliant and all I have is good things to say about them. I would recommend Right at Home to anyone who needed the care.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

As a family, we are very happy with the carers that attend our mother's calls. Our mother enjoys seeing the carers and enjoys their company. Our mother is very confused and forgetful but the carers are very good on how they treat her.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very happy with Right at Home(Cardiff & Newport). I like all the carers and they are very kind and help me when I need it.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very happy with the calls and the care that my mother has. The carers are very thoughtful and do their best with my mother. My mother isn't eating at the moment very much but the carers will sit and talk to her to encourage her the best way they can.
Right at Home are a very good company.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am pleased with my carers and I am happy with my call times. All the girls are very kind and courteous to me.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am happy with the care my father is getting. He seems to have settled in with having the carers. I like the fact that they phone me and have kept me up to date.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very happy with Right at Home. The carers are so good. They make my mornings matter.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Since being with Right at Home it has made a difference to my father and the whole family. The carers are very friendly and they are experienced in what they do. My father is a lot happier that he is getting the care and the times of the calls that suits him.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I like the carers and how they look after me.
They are happy in the mornings and are on time. I like how they look after my home and stay and chat to keep me company.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have different carers who come to take me out for companionship. They are all kind, caring, fun and respectful. They generally arrive on time and are always smart and tidy and a similar age and interests to me which I like.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have found all the carers to be lovely - they have time and patience with my mum and encourage her independence as much as possible. They always spend time to chat to her - although I'm aware that time is an issue. I have been unwell but due to going back to work and I am confidence that my mum will be looked after.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Carers are all very kind and caring towards my father. If possible, I would request that the "team" he has now remain.
Previously, Dad had carers which he grew very fond of and then they were transferred to another area. I leave notes each day for the carers and these instructions are always carried out. As a family, we are very pleased with the service.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

A good service, friendly and helpful staff. Both carers and office staff.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

The care I receive is very good. I get on fantastically with my carers; they always treat me with respect and dignity.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All of my carers are fantastic! Not only do they assist with meal preparation and medication prompting, they also listen to any problems and concerns I may have with life in general. I can have a good laugh with the carers, which makes me feel better.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care that I receive from Right at Home is excellent. The carers meet all of my needs and requirements. They are always very friendly and polite.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

I cannot fault the care I receive. Everyone is very positive and friendly. Carers respect my dignity at all times. Nothing is too much trouble.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The standard of care that I have received over the past 18 months has been outstanding. My carers are friendly, reliable, considerate and nothing is too much trouble or them. Each task is undertaken with pride and completed to an excellent standard. I have become very fond of my carers and I always look forward to their visit.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carers are excellent! They help me with all aspects of my life and support me emotionally.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All the carers are very pleasant, committed people who do their best for my mum. Nothing is too much trouble for them.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Carers give 100% when providing care for me. They are all friendly and approachable, listening to any concerns I may have. They make me feel very relaxed.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Care has been exceptional.
Gentle, caring and attentive.
Very good standard of care.

Treat her like an individual - not just someone to wash.

Interact throughout the call - it's lovely to hear her laugh.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Joe Guishard, M.D at Right at Home (Cardiff & Newport) responded to this review on 04 Apr 2016:

Hilary responded with satisfactory for Value for Money as she is not happy that the local council charge for care.

We need occasional care for our 92 year old Mum who has Alzheimer's. It is not on a regular basis, but Right at Home are always able to help, sometimes at short notice. They respond instantly to requests and queries and their service is professional, efficient and friendly. I would not hesiate in highly recommending them.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Very good care. Very good communication between carers, office and family. Confident in the agency to continue to provide quality care for my mother.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Treated with Dignity: Good

Value for Money: Good

The care my mother-in-law receives is exceptional. All the carers are great and treat my mother-in-law with dignity and respect. They go out of their way to make my mother-in-law relaxed and happy, and they are all a great help to me by giving me and my family time to ourselves.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Very happy with the service received. Very reliable.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

The caring company has provided excellent service to my mother.

How likely would you be to recommend Right at Home (Cardiff & Newport)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

I find Right at Home a good reliable service that covers help and support for my parents, the staff/carers are always friendly and do their best. Keep up the good work!

How likely would you be to recommend Right at Home (Cardiff & Newport)? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

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