Staff are excellent, punctual and always willing to provide the level of care you would expectPaul M(Son of Client/Service User)

Everyone was very caring and went out of their way to help my Aunt who has dementiaSusan W(Niece of Client/Service User)

They are such a lovely team, all very nice and friendlyCharlee B(Granddaughter of Client/Service User)

Staff are excellent, punctual and always willing to provide the level of care you would expectPaul M(Son of Client/Service User)

Everyone was very caring and went out of their way to help my Aunt who has dementiaSusan W(Niece of Client/Service User)

They are such a lovely team, all very nice and friendlyCharlee B(Granddaughter of Client/Service User)

Right at Home North Somerset is a care company that is "Genuinely Caring". They would never aim to be one of the largest care companies, preferring to maintain a friendly yet professional atmosphere across all of the team. They are a local company, employing local people, and genuinely wanting to make a difference in North Somerset.
They provide Top Quality Training and Supervision to all team members, who are all fully...
Care Provided by Right at Home (North Somerset)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 45 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £32 - £39.50
- Weekly Live-in Care Fees: £1,700 - £1,700
Contact Right at Home (North Somerset) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Right at Home UK
- Private Owned
Person in charge
- Grant Attwood (Managing Director)
Right at Home (North Somerset) Reviews (67)
Right at Home (North Somerset) has a Review Score of 9.8 (9.816) out of 10, based on 28 reviews in the last 2 years.
Over all time Right at Home (North Somerset) has 67 reviews.
Right at Home have been providing morning and evening personal care for my elderly mother for two years. All the carers have treated Mum (who has moderate but advancing dementia) with respect and kindness. They fullfill all the duties - including personal care, laundry meds, making breakfast etc - with competence and compassion. They are also reliable and punctual (unless delayed due to circumstances beyond their control). In addition to the face to face service that Mum has received, we have found that Right at Home's management, admin and finance teams efficient and friendly and responsive to any queries or when Mum's needs have changed. We are very grateful for the service and support.
This is so lovely to hear that your Mum has felt like she has been well supported, and treated with dignity. It is excellent to hear that both our care team, and our office admin team, have done their utmost to respond to any queries or changes in need. Thank you for taking the time to feed this back to us, and of course we will continue to do our very best. Warmest regards.
Right at Home have been very helpful not just providing care for our mum but her close family too. I have found them easy to communicate with and they easily adapted with our mum's changing needs. They were always on hand to offer help and went above and beyond. I can highly recommend.
Absolutely brilliant to hear this. Our team is always so pleased to hear what an impact they are making in the lives of our clients and their families. We always strive to go above and beyond, and we are so glad that we have managed to help. Thank you for taking the time to send this feedback. Wishing you all the very best.
Right at home has support my child (age 24,) for approx 2yrs.whom is wheelchair bound with a rare genetic condition.we have 6 carers 3 times per day.they do everything I used to it certainly takes the pressure off when your working ect and we have another child.thry do all the personal care and we have good communication,my child has got a good relationship with the carers and the talk about alsorts it's difficult for them as child is non verbal but as they got to know us they manage to know what's needed.they always ask of there's anything else to be done before they leave,the odd window clean as I'm 5ft and putting up a Xmas tree in child's bedroom which is important to child.overall there nice people along with the office staff as it's no problem to sort out any issues
Thank you so much for this detailed and positive feedback. It is so wonderful to hear that you and your child feel valued, and supported, and I am particularly pleased to hear that you feel our communication is good. Going the extra mile is something we all really value, and I know our team will be...
Thank you for all your support + care your company have shown us.
You and your wife are so very welcome, it is an absolute pleasure to be supporting you. We are so pleased to hear that our team has been so helpful, I know it will mean a lot to them to hear that. Thank you for taking the time to feed back to us and leave a review. All the very best.
Right at Home are very attentive, pleasant and efficient, and will go out of their way to be helpful.
Wow, this is really wonderful to hear. Thank you so much for these kind words and positive feedback. Our team will be so pleased to hear that their efforts have made such a difference - this really means a lot! All the very best.
I am a disabled man age 81 - I use an electric wheelchair and am unable to stand or walk. I need care and my carer comes every morning at 7am to help me to get dressed, washed and ready for the day. My carer comes again at 9.45pm to help me get to bed. On Tuesday afternoon of each week my carer comes to do domestic work in my bungalow - this includes hoovering carpets, washing floors, bed changing, dusting, emptying bins and general tidying to keep my home neat and tidy.
The management have a policy of regular reviews with clients.
Thank you for this wonderful feedback. It means a great deal to the whole team to hear that you feel so well supported. We appreciate you taking the time to write this review, and we are determined to continue delivering the highest level of support into the future. All the very best!
Extremely happy client. Always a happy, caring staff. No job too small. The office is easy to connect with and try their best to accommodate you. Could not be more pleased.
It is so lovely to hear from you, and to learn that you are so happy with how our team goes the extra mile. You are of course a wonderful client to have, and the feeling is mutual! Thank you for being a very special person.
I am very happy with services and carers I have. Don't want it to change in any way.
We are so pleased to hear that everything is going well for you, and that our support is so helpful and suited to your needs. As you know, everyone on the team is really pleased to be supporting you; you are an absolutely lovely person. All the very best.
A very helpful, reliable and knowledgeable lady.
Thank you for taking the time to provide this feedback. We are so pleased to hear that overall you have had a 5 star experience, and many of the aspects of the support we provide are 5 star! We will be in contact to see if there is anything further we can do to improve and meet your needs. Very best wishes.
Once they have sorted my mother they sort the dishes (if I've been lazy or busy ), empty bins and anything that they think needs doing.
They have chats with mum and she feels very relaxed and they always seem to lift her spirit.
Thank you, each and every one of you.
This is so wonderful to hear, and so meaningful to our team to receive such glowing feedback. I know they all try so hard, and it is wonderful to hear of the impact that they are making. Supporting you and your Mum, and lifting your Mum's spirits is our absolute pleasure. We really appreciate you taking the time to let us know. All the very best.
I am very happy with my carers, they are very thoughtful and caring. Recently I asked if they could defrost my freezer and they did a wonderful job, very grateful. I can now put my frozen food in there, as before impossible. They hang my washing out and fold it when dried.
This is so great to hear, and an excellent reminder that it is the little things that make such a difference. Our team is always happy to help where they can, and I am so pleased that you feel well supported. We will pass your kind words on to the team, and it will really make them feel like all their hard work is worthwhile. Thanks again, and have a wonderful day.
The visits by the carers are approximately one hour seven days a week.
Positive aspects to my observations about the care provided by RAH.
Professionalism and punctuality and reliability 5 stars.
Meal preparation 5 stars.
Compassion and kindness 5 stars.
Any issues with medication you have responded appropriately.
All the above have helped the improvement or the person receiving the care.
This is so wonderful to hear. Thank you so much for taking the time to let us know. This kind of feedback is so valuable to us, to know what we are doing well; and so meaningful to our wonderful team of Carers to hear that their work is valued. It is also so wonderful to hear the impact that our work is having on our wonderful clients. Thank you, this has made our day!
All the carers are all amazing.
Thank you so much, this is incredible feedback, and we are so pleased to hear that you are so happy with our incredible Carers! We will pass this on to our team, it will mean a lot to them. A five star review is truly valued, and of course we will always be continuing to strive to improve. All the very best, and thanks again!
I have been treated with respect and dignity. My experience has always been positive. Staff are well trained and confident..
It has been such a pleasure supporting you over the years. We all thoroughly enjoy your company, and we have so pleased to have been there for you when you needed us.. The whole team wishes you all the very best into the future.
I am very pleased with the care I am receiving. Nothing is too much trouble for my carers but I do try to be not too demanding. I am now waiting to have bedtime visits as it is quite difficult for my husband to cope with his dementia.
It is so wonderful to hear that our support is causing such a positive impact in your life. Thank you for sharing these kind words : I know they will mean a lot to the team. We really hope to be able to provide the bedtime visit soon. All the very best!
Very pleased with the service. All caring are very good.
Thank you so much for this wonderful feedback. We are so pleased to hear that you have had such a good experience with our team. We really do try very hard, and pride ourselves on the quality of care and support that we deliver. I will pass your compliments on to our team, and I know it will mean the world to them.
From the initial consultation at home I knew that they would be well looked after.
The app is such a useful tool to give updates as to how each visit went.
All the office staff are superb and so helpful. Nothing is ever too much trouble and will always try to accommodate last minute changes.
Thank you so much for your kind words. We are so pleased that your parents have been well looked after, that you found the app useful, and that you found the whole team super helpful. This is really important to us, as we all really do want the absolute best experience for all of our clients. We will continue to strive for Excellence in all aspects of our service. Wishing you all the very best.
When your family member reaches the sunset of their life, with their mental and physical abilities being severely compromised, one of the most difficult things is to find some hope for the present and future, to give a family member some meaningful experience that would give them the boost to their spirit and the comfort in satisfying their needs.
The elder and more disable the person is, the harder is to provide such experience that they would find enjoyable and which could help them not to give up.
My mother and I are very fortunate to find such people, both carers and management, at Right at Home whose professional expertise, friendly attitude and kind desire to help have been making an enormous difference in my mum's life. According to my mother's words, the support she has been receiving prolongs her life and gives her the drive to cope with the challenges of every new day even when difficulties of living seem to be overwhelming.
We have been blessed meeting Right at Home.
We are so humbled and grateful that you have taken the time to share these thoughts with us. These are truly special words, and go a long way to making us feel that the work we do is important and helpful. We know that you have one special member of the team who supports your family member on a...
Mum seems very happy with the carers, it's nice to get a report each time the carers have been.
It's also nice to have the manager coming to Mum's home, and having a regular catch-up with me and Mum. Seeing how things are going, and being able to change things according to how Mum is coping. Very pleased with the care agency. Top marks from me! The only thing would be nice to have pictures of the carers who are looking after Mum.
Thank you so much for sharing your experience! I'm thrilled to hear that you and Mum have found Right at Home to be friendly and attentive. It's wonderful that the regular updates and visits from the manager are making a positive difference. Your suggestion about having pictures of the carers is a great idea, and I'll make sure to pass that along.
My main Carer is over twice a week and we get along very well! She's extremely understanding of my abilities and also my struggles and thinks of potential issues I may face with my mobility before even I do! She's definitely a highlight of my week and I always can't wait for the next visit!
I am able to access the community with her which gives me a great sense of freedom that I feared I wouldn't get back after my mobility declined.
We've built up a very strong helping relationship.
My carer is an absolute delight to be around and she has my full trust. She is efficient, caring, and overall just an amazing human being! I could not be happier with the care I receive from her and the other Carers.
As a whole, the company seems very understanding of my struggles. There's no attempt to tick boxes (or it doesn't show that way in reviews) which makes them a perfect person-centred approach to care.
Thank you so much for this brilliant feedback for our amazing Care Team. And also for your kind words about the fact that we do not just "tick boxes". It is so wonderful to hear that you feel this way. This really means a lot to us, and I am so pleased that we have been able to support you in such positive and meaningful ways. Wishing you all the very very best.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 May 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (8)
- Posted: Friday 01 Nov 2024THE team behind a North Somerset care company are celebrating after it was selected as a regional finalist in the Great British Care Awards (November, 2024). Right at Home North...
- Posted: Friday 04 Oct 2024Life at Right at Home North Somerset has been go, go, go this September, with lots going on with our clients and our office team too. Read on to find...
- Posted: Thursday 29 Aug 2024What a month August has been! Both our clients and CareGivers have been loving the sunshine this month. There’s also been plenty to celebrate in the office and on our...
Awards / Recognitions (13)
- Recipient: Right at Home UKDate: Friday 30 May 2025
- Recipient: Right at Home UKDate: Friday 31 May 2024
- Recipient: Right at Home UKDate: Wednesday 31 May 2023
Meet the Team (10)
Hello. I’m Grant
Before I joined the care industry, I was an operation and finance professional. I felt like I wanted to do more than just sit in a corporate environment, so I am thrilled to be able to combine my business skills with my desire to support people in my local community.
I have lived in North Somerset for the past decade, with my wife, two boys, and a beagle. We enjoy walks in the woods and have recently taken up cycling as a hobby.
My team and I would be delighted to answer any questions you might have, and hopefully, be able to offer support to you or a loved one.
Hi, I’m Pat.
I am the Registered Manager at Right at Home. My job entails a little bit of everything, including liaising with our wonderful carers and our special clients.
I have been in the care industry for many years. I am extremely passionate about caring for people and ensuring that their needs are met. I lived in South Africa for 35 years, where I worked as a Cardiac ICU nurse. My husband and I moved to the UK in 2016 to be closer to our family. Since then, I have worked as a carer in the community in North Somerset, and also been involved in all aspects of management within Home Care.
I am thrilled to be part of the Right at Home North Somerset team, which is constantly striving to achieve the very best for its clients and carers. Nothing is ever too much trouble!
I love spending time with my family, and my two grandsons. I love going for walks in the countryside, and I am an avid reader. I also enjoy doing all sorts of handwork and spend a great deal of time working in my garden.
Hi, I'm Stacey and I have been with Right at Home since January 2021.
I have done a number of roles in that time from CareGiver to Administration to Compliance and now I am the Deputy Manager.
I have worked in Care since 2010 and have a real passion for providing quality, person centred care to those that need it. Being able to provide someone with the help and support they need has always been the most rewarding thing for me and the reason I do what I do. Seeing the joy on the faces of our clients when they get to visit the Zoo or see the Pantomime drives me to provide a social aspect for them as well as provide the day to day care that they need.
I enjoy spending my spare time with my family and going on holidays/adventures with them. We love our camping trips!
Hi, my name is Clair and I am the Co-ordinator for Area 2.
My background is in early years child care management, managing multiple childcare settings. I have now moved into adult care and am thoroughly enjoying this new direction.
In my free time, I love to bake delicious treats for my family and friends. When I’m not busy baking, I like to take my dog paddleboarding with me around the rivers and lakes of the South West.
I am delighted to be a part of the Right at Home family and to learn all about adult care in the community.
Hi, I am Peggy.
I have only worked in care for a year and a half after having come from a legal background. They say when one door closes, another opens. After I was furloughed and then made redundant, I decided to make a career change. It was the best decision I made. I didn’t have any experience in care but with the guidance and training of our team here at Right at Home I now have a thorough grasp of the world of care. I have thoroughly enjoyed meeting all our clients and working alongside our amazing carers. I still do some care calls and enjoy catching up with the people I have previously cared for.
I have a beautiful tabby cat who shares my life and I sometimes wonder who is in charge of our household!
I enjoy singing and belong to a local Acapella Chorus, called Waves of Harmony. When I am not busy singing with them, I enjoy reading, going for walks and meeting up with my friends.
I am delighted to be part of the Right at Home team.
I have worked in care for about 10 years in a variety of different aspects i.e. Care Homes as well as Home Care, in both Carer and Senior Carer roles. I loved the variety of Home Care and seeing different clients so came to Right at Home nearly 2 years ago.
I love Care Work: being able to help each client with whatever it may be. Previously I have worked with Right at Home in the role of Client Liaison Officer. I have now taken on a more staff-focused role, supporting with Training and Development and conducting spot checks in the homes of our clients, to ensure our care team is fully equipped to deliver really Outstanding care.
Other than work I have 3 beautiful daughters to run around after. They keep me busy and smiling each day.
Hi, My name is Amy and I support the Client Liaison Team here at Right at Home.
I have an extensive background working in the childcare sector for 13 years. I am passionate about caring for others and transferred across to the adult care sector in 2022.
I am vibrant and energetic often spending my time singing and participating in outdoor activities.
I am excited to have the opportunity to support our clients to live independently in their own homes.
I have worked in the Care industry for 16 years, working mostly in the community, but also have worked in a care home. I especially enjoyed working in the community, meeting new people, and giving help and support to help people remain in their own homes for as long as possible.
I came to Right at Home nearly two years ago. Right at Home gave me support and encouragement in finishing my NVQ level 3 in Health and Social Care and supported me with any training I was interested in undertaking.
I really enjoy meeting clients and supporting our CareGivers.
Hi, I’m Amy and I’m the Community Development Officer.
My background is with a weight loss company and I love being out in the community meeting and engaging with people and supporting them in whatever way I can as well as running group events. I’m looking forward to sharing with potential clients the help and support that is available to them through Right at Home and helping strengthen the community feel of the company.
In my spare time, I enjoy cold water swimming, and if not in the water I can often be found on the beach walking my dog. I also enjoy travelling and am a firm believer in always having the next holiday booked!
Hi, I’m Cheryl.
I’ve worked in care, mainly domiciliary, for nearly 20 years, starting as a care assistant and progressing through to my current role.
I enjoy the role I am in as I started my career as a Carer, so I understand how things work out in the community. These days, I also enjoy being able to multitask in and out of the office environment. Right at Home is a great employer with a good reputation. I value that we really put the Clients and Carers first. All of the team are very caring and welcoming.
I enjoy yoga, running and football in my spare time. I am a thrill seeker and love singing and dancing. Favourite TV shows: Strictly Come Dancing, Friends and Grey's.
Frequently Asked Questions about Right at Home (North Somerset)
How many Carers does Right at Home (North Somerset) employ?
Right at Home (North Somerset) employs 60 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (North Somerset) to verify any information. View our terms and conditions. Right at Home (North Somerset) has an Enhanced Service - more info.