Right at Home (North Somerset)

Pure Offices, 137 Pastures Avenue, St Georges, Weston-super-Mare BS22 7SB
Review Us
9.7 58 Reviews
  • Right at Home (North Somerset), Weston-super-Mare
Right at Home North Somerset is a care company that is "Genuinely Caring". They would never aim to be one of the largest care companies, preferring to maintain a friendly yet professional atmosphere across all of the team. They are a local company, employing local people, and genuinely wanting to make a difference in North Somerset.

They provide Top Quality Training and Supervision to all team members, who are all fully qualified and experienced to provide support within the home : including medication, personal care, social outings, shopping, or just plain companionship.

Their offices are based on the M5 just on the entrance to Weston-Super-Mare, which is a great location to provide care to Weston-Super-Mare, Clevedon, Portishead, as well as the inland areas of Nailsea, Congresbury, Yatton, Backwell and surrounds. They also support clients in Cheddar, Axbridge, Wedmore, and Burnham-on-Sea.

Please call to discuss any care needs that you may have - if they can't help you, they can try to point you toward someone who can.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £35
  • Weekly Live-in Care Fees: £1500 – £1600

These prices are only a guideline, please contact Right at Home (North Somerset) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Grant Attwood (Managing Director)

Right at Home (North Somerset) Reviews (58)

Total of 58, showing 41-58
9.7

Right at Home (North Somerset) has a Review Score of 9.7 (9.726) out of 10, based on 28 reviews in the last 2 years. Over all time Right at Home (North Somerset) has 58 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Thank you for caring, your agency has supported with good quality carers who have improved my parents health and wellbeing, subsequently I believe keeping them out of hospital. The agency is happy and willing to discuss and support changes and new requirements. Thank you.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

That is great to hear, we are so pleased that we have had a positive impact on your parents' lives. We really appreciate this fabulous feedback. Very best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

The carers provide companionship for mum whilst her live-in carer has her break. I couldn't be happier with the service Right at Home are providing. The carers are absolutely first-class professionals, so kind and caring, respectful and empathetic to mum's needs on the day, they are adaptable and nothing
is too much trouble. Mum really enjoys their visits. Their visit notes are also extremely comprehensive which is really helpful and reassuring for family members.


I must mention all the staff in the office who are also extremely kind, helpful and efficient, again nothing is too much trouble and the whole process of setting up the care visits has been straightforward and problem free. Thank you so much.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

This is so wonderful to hear. Thank you for taking the time to review us, and let us know how we are doing. We are pleased to hear that the whole team has been helpful to you. Very best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service at Right at Home. We are both very happy with the carer. She is great with my husband, doing all his physio, and we get on really well. Should we need her to do anything, she would be happy to help. She always comes with a smile. We know if we needed to make any changes,
Right at Home would be there to help.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

We are so pleased to hear this fabulous review. We know that this carer, in particular, has worked really well in partnership with yourselves, and we really appreciate this positive approach. Fabulous that it is working so well!

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Overall Experience  Overall Experience 5.0 out of 5

I am a Polio victim (post-Polio Syndrome). I have been receiving care from Right at Home now for 6 months and have been treated with dignity and respect. My carer listens to me and works with me at all times. I have the most respect for her at all times, she leaves the bathroom nice and tidy, just as
she found it.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for taking the time to feed this back to us. It is so fabulous to hear this positive impact. Thank you again, and all the very best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

We have been absolutely delighted with how much the managing director and everyone at Right at Home (North Somerset) have empathized and helped us. I made an email enquiry on the Saturday about some extra help for Mum and Dad and by Monday morning it was all set up to begin the following week. I have
been so impressed with their efficiency, their caring reassuring approach and their understanding and willingness to work with us to solve any snags. For instance, when the neighbour who regularly took Mum and Dad shopping on a particular day, rather suddenly changed her plans long term, the team at Right at Home (North Somerset) had alternative arrangements organised in plenty of time, even though it took some problem-solving! I felt that they were willing to go the extra mile and that gives me so much confidence for the future. I have no hesitation in recommending Right at Home (North Somerset).

Reply from Grant Attwood, Director at Right at Home (North Somerset)

It is so wonderful to hear this, Anne. Thank you for taking the time to give this feedback. We certainly do try to assist wherever possible and we have been really pleased to be able to help Mum and Dad. Please continue to let us know if there is anything we can do to help further.

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Overall Experience  Overall Experience 5.0 out of 5

From the first time I contacted Right at Home (North Somerset), I knew I had made a good decision. They did all they could to accommodate the needs of my mother with regards to the timing of the visits and selecting the carers who would suit her best. Over the last few months, we have needed to increase
the visits from one hour per week to twice daily visits. This was achieved. All the staff, both administrative and carers are extremely professional and friendly. Although my mother was not keen at first on having carers in to help her, she quickly realised they are invaluable and now looks forward to her visits. Many thanks to you all.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you so much for sharing this feedback. We are so pleased to hear that your Mum feels well supported, and also that the care team has been a good fit.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you to the wonderful and caring Right at Home team. We have received the most fantastic care and support from you all. Mum has advanced dementia and recently spent 12 weeks in hospital meaning she needed quite a bit of support at home. Her carers have made a huge difference to us. They have really
taken the time to get to know mum and are always so patient and caring. It has been lovely to see mum settle and be able to enjoy being back at home. The reliability and professionalism have been fantastic thank you.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

We are so very pleased to hear this and thank you for taking the time to share your feedback. It is so wonderful to hear that our carers continue to provide such support, and of course, we will pass these wonderful compliments back to the team. As always, if there is anything further we can do to assist, please do let us know. All the best over the upcoming festive season.

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Overall Experience  Overall Experience 4.0 out of 5

An excellent service is shown with great care and consideration for the patient. Also very helpful to my husband and myself who were his carers, we could not have managed without them. Thank you very much.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for this review. It is so important to us that we support both our clients and their family members or loved ones, and we are really pleased to hear that this has made a difference in both your lives.

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Overall Experience  Overall Experience 5.0 out of 5

Morning and evening care was needed after my wife was discharged from hospital with a Parkinson related illness. We found Right at Home so easy to set up a care package. Any misgivings on our part concerning reliability or punctuality were soon overcome. Management was seamless, the carers were so professional
and just as important friendly. Our overall experience was entirely positive.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Wow, thank you so much for your kind words and positive feedback. That means a lot to us. It has been a pleasure supporting your wife, and we are so pleased that she has recovered so well.

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Overall Experience  Overall Experience 5.0 out of 5

The service I receive from Right at Home gives me security and peace of mind.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for taking the time to review us. It means a lot, and so pleased that you feel that you have security and peace of mind. If there is anything more we can do to improve, please do let us know. Thanks again, and best wishes.

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Overall Experience  Overall Experience 4.0 out of 5

Have found the carers visiting me to be good at her work during the hour with me doing jobs which quickly tire me out.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for your feedback, we are so pleased to hear that our carers are helpful; and that you are finding the visits beneficial.

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Overall Experience  Overall Experience 5.0 out of 5

The service provided by the carers is excellent.
They are punctual and always helpful and friendly.
The company is very flexible if the rota needs to be changed.
A huge thank you to all concerned and best wishes for the future.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Hi Chris. Thank you so much for your feedback. We are so pleased to hear that you are happy with our team, and our responsiveness. You are most welcome, and of course, please let us know if you ever wish to change anything. Best wishes!

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Overall Experience  Overall Experience 5.0 out of 5

Thank you sincerely for your team's care and support for my mum over the recent weeks. It has undoubtedly given both her and dad a safer and more positive start to the day, for which we are grateful. Communications between the team and family have also been highly efficient, which has been valued. Thank
you.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you so much for your lovely feedback, and also really pleased that you are finding our online care monitoring system useful. We are so pleased that we are able to help.

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Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend the carers from Right at Home (North Somerset). My father has needed home care since the outbreak of Covid-19. The staff are absolutely wonderful; caring, thoughtful and proactive. Living too far away to visit I feel so reassured that my father is being well cared for
and this is also a huge help for my mother. I hear nothing but positive feedback from both my parents.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you so much for your positive review. We are so pleased to hear that we have brought you and your parent's such peace of mind, and we will pass on your compliments to our team. All the best!

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Overall Experience  Overall Experience 5.0 out of 5

The team have worked hard to build a relationship with my mum, who has definitely been challenging. I have been impressed by the dedication and determination shown from the beginning and am very pleased with the progress that the team have made.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for your positive feedback. I will certainly pass on your compliments to our fabulous team, and please let us know if there is anything further we can do.

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Overall Experience  Overall Experience 5.0 out of 5

Most staff are friendly, compassionate and good at listening. They try their best to cater for your needs and that I’m appreciative for. It’s good to see them growing from the time I’ve been with them and hopefully, they can provide more care for people that need it.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for this review. We really appreciate your honest feedback, and of course we will continue to learn and improve. Many thanks from all of us at Right at Home.

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Overall Experience  Overall Experience 5.0 out of 5

From the offset, we have found this agency professional and caring, both with management and carers.
We are comfortable to make our needs clear and feel the carers could not be more helpful.
If and when problems arise the carers and management have been quick to respond.
The health of the client
is closely observed and acted upon. All domestic needs have been carried out mostly without the need to ask.
This is the first time we have personally experienced the need for this kind of support and are extremely pleased with the service.
Thank you.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for your review and feedback. We are so pleased to hear that we are making such a difference, and of course, if there is anything you ever need to speak to us about, don't hesitate to reach out.

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Overall Experience  Overall Experience 5.0 out of 5

The ladies that come to see my husband are absolutely amazing, they are extremely friendly and are very helpful to him. At present, before they come in to attend my husband they are putting on PPE. They tidy up after themselves and before leaving always ask if I need anything.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

We are so grateful for this feedback. It is wonderful for our team to hear this positive review; and also to know that their diligent use of PPE is appreciated. We are always happy to help in whatever way we can, so please do keep in touch. Many many thanks.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Right at Home (North Somerset) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Right at Home (North Somerset) is calculated as follows: ( (122 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 164 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (North Somerset) is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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Meet the Team (11)

Grant

Grant Attwood

Job Title: Nominated Individual

Joined: 2019

Hello. I’m Grant


Before I joined the care industry, I was an operation and finance professional. I felt like I wanted to do more than just sit in a corporate environment, so I am thrilled to be able to combine my business skills with my desire to support people in my local community.


I have lived in North Somerset for the past decade, with my wife, two boys, and a beagle. We enjoy walks in the woods and have recently taken up cycling as a hobby.


My team and I would be delighted to answer any questions you might have, and hopefully, be able to offer support to you or a loved one.

Pat

Pat Reid

Job Title: Registered Manager

Joined: 2021

Hi, I’m Pat.


I am the Registered Manager at Right at Home. My job entails a little bit of everything, including liaising with our wonderful carers and our special clients.


I have been in the care industry for many years. I am extremely passionate about caring for people and ensuring that their needs are met. I lived in South Africa for 35 years, where I worked as a Cardiac ICU nurse. My husband and I moved to the UK in 2016 to be closer to our family. Since then, I have worked as a carer in the community in North Somerset, and also been involved in all aspects of management within Home Care.


I am thrilled to be part of the Right at Home North Somerset team, which is constantly striving to achieve the very best for its clients and carers. Nothing is ever too much trouble!


I love spending time with my family, and my two grandsons. I love going for walks in the countryside, and I am an avid reader. I also enjoy doing all sorts of handwork and spend a great deal of time working in my garden.

Stacey

Stacey Barron

Job Title: Deputy Manager

Joined: 2021

Hi, I'm Stacey and I have been with Right at Home since January 2021.


I have done a number of roles in that time from CareGiver to Administration to Compliance and now I am the Deputy Manager.


I have worked in Care since 2010 and have a real passion for providing quality, person centred care to those that need it. Being able to provide someone with the help and support they need has always been the most rewarding thing for me and the reason I do what I do. Seeing the joy on the faces of our clients when they get to visit the Zoo or see the Pantomime drives me to provide a social aspect for them as well as provide the day to day care that they need.


I enjoy spending my spare time with my family and going on holidays/adventures with them. We love our camping trips!

Clair

Clair Locker

Job Title: Co-ordinator

Joined: 2023

Hi, my name is Clair and I am the Co-ordinator for Area 2.


My background is in early years child care management, managing multiple childcare settings. I have now moved into adult care and am thoroughly enjoying this new direction.


In my free time, I love to bake delicious treats for my family and friends. When I’m not busy baking, I like to take my dog paddleboarding with me around the rivers and lakes of the South West.


I am delighted to be a part of the Right at Home family and to learn all about adult care in the community.

Nicole

Nicole Boothway

Job Title: Training & Development Co-ordinator

Joined: 2022

Hi


I am Nicole, the Training & Development Co-ordinator, at Right At Home. I have a background in Training and have been in the Care Industry for the 6 years I have lived in England.


I came to Care by chance and fell in love with it. Supporting vulnerable people and making their lives that little bit better is the most rewarding job I have ever had.


My role at Right At Home combines my Training and Care background.


I have lived in several countries around the world, so considered travel to be my main hobby, but have now settled in North Somerset.

Peggy

Peggy Freeman

Job Title: Client Liaison Officer

Joined: 2021

Hi, I am Peggy.


I have only worked in care for a year and a half after having come from a legal background. They say when one door closes, another opens. After I was furloughed and then made redundant, I decided to make a career change. It was the best decision I made. I didn’t have any experience in care but with the guidance and training of our team here at Right at Home I now have a thorough grasp of the world of care. I have thoroughly enjoyed meeting all our clients and working alongside our amazing carers. I still do some care calls and enjoy catching up with the people I have previously cared for.


I used to live in South Africa but returned to the UK in 1986 and have resided in North Somerset ever since.
I have a beautiful tabby cat who shares my life and I sometimes wonder who is in charge of our household!


I enjoy singing and belong to a local Acapella Chorus, called Waves of Harmony. When I am not busy singing with them, I enjoy reading, going for walks and meeting up with my friends.


I am delighted to be part of the Right at Home team.

Laura

Laura Davis

Job Title: Training and Development Coordinator

Joined: 2021

I have worked in care for about 10 years in a variety of different aspects i.e. Care Homes as well as Home Care, in both Carer and Senior Carer roles. I loved the variety of Home Care and seeing different clients so came to Right at Home nearly 2 years ago.


I love Care Work: being able to help each client with whatever it may be. Previously I have worked with Right at Home in the role of Client Liaison Officer. I have now taken on a more staff-focused role, supporting with Training and Development and conducting spot checks in the homes of our clients, to ensure our care team is fully equipped to deliver really Outstanding care. 


Other than work I have 3 beautiful daughters to run around after. They keep me busy and smiling each day.

Amy

Amy Snow

Job Title: Client Liaison Support

Joined: 2023

Hi, My name is Amy and I support the Client Liaison Team here at Right at Home.


I have an extensive background working in the childcare sector for 13 years. I am passionate about caring for others and transferred across to the adult care sector in 2022.


I am vibrant and energetic often spending my time singing and participating in outdoor activities.


I am excited to have the opportunity to support our clients to live independently in their own homes.

Jennifer

Jennifer Graham

Job Title: Client Liaison Support

Joined: 2022

I have worked in the Care industry for 16 years, working mostly in the community, but also have worked in a care home. I especially enjoyed working in the community, meeting new people, and giving help and support to help people remain in their own homes for as long as possible.


I came to Right at Home nearly two years ago. Right at Home gave me support and encouragement in finishing my NVQ level 3 in Health and Social Care and supported me with any training I was interested in undertaking.


I really enjoy meeting clients and supporting our CareGivers.

Amy

Amy Collins

Job Title: Community Development Officer

Joined: 2025

Hi, I’m Amy and I’m the Community Development Officer.


My background is with a weight loss company and I love being out in the community meeting and engaging with people and supporting them in whatever way I can as well as running group events. I’m looking forward to sharing with potential clients the help and support that is available to them through Right at Home and helping strengthen the community feel of the company.


In my spare time, I enjoy cold water swimming, and if not in the water I can often be found on the beach walking my dog. I also enjoy travelling and am a firm believer in always having the next holiday booked!

Cheryl-Ann

Cheryl-Ann Gaff

Job Title: Co-ordinator

Joined: 2025

Hi, I’m Cheryl.


I’ve worked in care, mainly domiciliary, for nearly 20 years, starting as a care assistant and progressing through to my current role. 


I enjoy the role I am in as I started my career as a Carer, so I understand how things work out in the community. These days, I also enjoy being able to multitask in and out of the office environment. Right at Home is a great employer with a good reputation. I value that we really put the Clients and Carers first. All of the team are very caring and welcoming.


I enjoy yoga, running and football in my spare time. I am a thrill seeker and love singing and dancing. Favourite TV shows: Strictly Come Dancing, Friends and Grey's.

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