Right at Home (North Somerset)

The care that my dad gets from his wonderful carers is absolutely fantastic. Unfortunately, what lets it down is the disorganisation with his hours. When things change within the office, he is not kept informed and it’s assumed that because he is such a lovely man, he will be fine with any changes. I understand sickness happens, especially in this line of work but I don’t think it is a lot to ask to keep clients informed. But everyone that comes to see him, makes him happy and that is so important.

Absolutely brilliant caregivers and the whole company, I finally get peace of mind that my husband is well cared for especially while I am at dialysis three days a week. He looks forward to the carer arriving and nothing is too much trouble for the caregiver, they have encouraged him to join in with activities that are put on by the office and he has enjoyed getting out, the caregivers have helped both my husband and myself with anything that needs doing personally and with domestic duties as well.

Been a customer of Right at Home for over 12 months. Very good care company and good communication by office and staff with family and client. Very caring and happy with all staff and excellent service they are happy to help whenever you phone.

Absolutely brilliant and professional service and on time. The staff soon got to know my dad's needs and they sent the same carer most nights, meaning that my dad didn't have to keep explaining himself and what he needed.

We have been really impressed by the service Right at Home provides since we became service users six months ago. Formerly our experience of care was inconsistent and predictable - 2/3 calls a day with little extra provided. At the time this seemed good enough but now the flexibility provided has vastly improved the quality of both our lives. I have felt comfortable with our main carer and all the other staff are great too!

I tried to be independent in looking after my husband, but when my own health began to suffer, I was persuaded to ask for help. Right at Home was suggested to me, and I have been delighted with the support my husband and I have received. The carers certainly live up to their title, as they are so friendly, helpful and understanding. My husband's face lights up when they arrive to shower him, and they are so patient with him as he talks about the same topics over and over again. The office staff are friendly and helpful too, and if there is any problem, it is quickly resolved. I know I made the right choice when I asked Right at Home for help, and my husband and I are benefitting from their excellent service.

Changing agencies to "Right at Home" was one of the best decisions I have ever made. I feel less like a customer and more like a member of a large extended family. My current career goes above and beyond to make sure I am comfortable and safe before she leaves. The office staff are always friendly and helpful.

Very good care. They give a sheet to tell mum when they are coming and who her carrier will be, they are happy to help with all things she needs. They try to keep to the same carriers in the week, which mum likes. Also if they are going to change times they will contact me to tell me, nothing is too much trouble for them.

The carers are excellent very kind and helpfully. They are a pleasure to see. Nothing is too much trouble for them. Communication with the office is good. I feel like I am treated very well.

A 5 * service.

Like Right at Home because when they take me out, they don't mind if it's cold or raining; we pop in somewhere for a cop of tea, walk or look at the view. Carers assist me with walking sometimes, help with household tasks if the weather is awful or I feel a bit under the weather. Share my sadness over my husband passing and cheer me up. Enjoy activities group. Look forward to it.

Thank you for caring, your agency has supported with good quality carers who have improved my parents health and wellbeing, subsequently I believe keeping them out of hospital. The agency is happy and willing to discuss and support changes and new requirements. Thank you.

The carers provide companionship for mum whilst her live-in carer has her break. I couldn't be happier with the service Right at Home are providing. The carers are absolutely first-class professionals, so kind and caring, respectful and empathetic to mum's needs on the day, they are adaptable and nothing is too much trouble. Mum really enjoys their visits. Their visit notes are also extremely comprehensive which is really helpful and reassuring for family members.

I must mention all the staff in the office who are also extremely kind, helpful and efficient, again nothing is too much trouble and the whole process of setting up the care visits has been straightforward and problem free. Thank you so much.

Very happy with the service at Right at Home. We are both very happy with the carer. She is great with my husband, doing all his physio, and we get on really well. Should we need her to do anything, she would be happy to help. She always comes with a smile. We know if we needed to make any changes, Right at Home would be there to help.

I am a Polio victim (post-Polio Syndrome). I have been receiving care from Right at Home now for 6 months and have been treated with dignity and respect. My carer listens to me and works with me at all times. I have the most respect for her at all times, she leaves the bathroom nice and tidy, just as she found it.

We have been absolutely delighted with how much the managing director and everyone at Right at Home (North Somerset) have empathized and helped us. I made an email enquiry on the Saturday about some extra help for Mum and Dad and by Monday morning it was all set up to begin the following week. I have been so impressed with their efficiency, their caring reassuring approach and their understanding and willingness to work with us to solve any snags. For instance, when the neighbour who regularly took Mum and Dad shopping on a particular day, rather suddenly changed her plans long term, the team at Right at Home (North Somerset) had alternative arrangements organised in plenty of time, even though it took some problem-solving! I felt that they were willing to go the extra mile and that gives me so much confidence for the future. I have no hesitation in recommending Right at Home (North Somerset).

From the first time I contacted Right at Home (North Somerset), I knew I had made a good decision. They did all they could to accommodate the needs of my mother with regards to the timing of the visits and selecting the carers who would suit her best. Over the last few months, we have needed to increase the visits from one hour per week to twice daily visits. This was achieved. All the staff, both administrative and carers are extremely professional and friendly. Although my mother was not keen at first on having carers in to help her, she quickly realised they are invaluable and now looks forward to her visits. Many thanks to you all.

Thank you to the wonderful and caring Right at Home team. We have received the most fantastic care and support from you all. Mum has advanced dementia and recently spent 12 weeks in hospital meaning she needed quite a bit of support at home. Her carers have made a huge difference to us. They have really taken the time to get to know mum and are always so patient and caring. It has been lovely to see mum settle and be able to enjoy being back at home. The reliability and professionalism have been fantastic thank you.

An excellent service is shown with great care and consideration for the patient. Also very helpful to my husband and myself who were his carers, we could not have managed without them. Thank you very much.

Morning and evening care was needed after my wife was discharged from hospital with a Parkinson related illness. We found Right at Home so easy to set up a care package. Any misgivings on our part concerning reliability or punctuality were soon overcome. Management was seamless, the carers were so professional and just as important friendly. Our overall experience was entirely positive.