Staff are excellent, punctual and always willing to provide the level of care you would expect
Paul M (Son of Client)
Everyone was very caring and went out of their way to help my Aunt who has dementia
Susan W (Niece of Client)
They are such a lovely team, all very nice and friendly
Charlee B (Granddaughter of Client)
These prices are only a guideline, please contact Right at Home (North Somerset) to find out the exact price for your requirements.
Right at Home (North Somerset) has a Review Score of 9.7 (9.726) out of 10, based on 28 reviews in the last 2 years. Over all time Right at Home (North Somerset) has 58 reviews.
Review from A T (Client) published on 28 March 2024
Submitted via Website •
Report
Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you so much for taking the time to feed this back to us. We are so pleased to hear that you are enjoying and making the most of our service and that it is going so well for you. Please do keep letting us know how you are getting on, we always love to hear from our clients. Very best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from I L (Husband of Client) published on 26 March 2024
Submitted via Postal Card •
Report
Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you for taking the time to complete a review and I am glad the service is working well for you and your loved one. Thank you for the feedback, your comments have been taken on board.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J P (Daughter of Client) published on 19 March 2024
Submitted via Website •
Report
Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you for taking the time to complete a review and I am glad the service is working well for you and your loved one. Thank you for the feedback, your comments have been taken on board and I will be sure to strengthen our process for running late with the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephen L (Son of Client) published on 15 March 2024
Submitted via Website •
Report
Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you so much for taking the time to leave your feedback. We are so pleased to hear that the service is going well for you. Please do keep letting us know how you are getting on, we always love to hear from our clients. Very best wishes
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret B (Client) published on 5 March 2024
Submitted via Postal Card •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
Thank you so much for taking the time to feed this back to us. We are so pleased to hear that you are enjoying and making the most of our service and that it is going so well for you. Please do keep letting us know how you are getting on, we always love to hear from our clients. Very best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L R (Son of Client) published on 22 February 2024
Submitted via Website •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
This is wonderful feedback, thank you so much for this review. We are so pleased that you are finding our team to be caring and responsive; and also finding the app to be a useful support. As you know, our entire team is here to support your Mum and you as much as possible, so please continue to let us know how we are doing. Very best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Greg H (Son of Client) published on 6 October 2023
Submitted via Postal Card •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
Thank you for taking the time to give us this feedback. We are so pleased to hear that you rate all aspects of our service either 4 or 5 stars! We very much look forward to being able to provide our continuing support. Very best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R W (Client) assisted by family/friend published on 5 October 2023
Submitted via Postal Card •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
Thank you for your kind and constructive feedback. We are really pleased that you are happy with your routines and Care team, and that you have found our Office Team helpful. As you mention, we provide a digital care system, which clients and/or their authorised family members can log onto, to view upcoming visits and past visit notes. We are sorry that you are having difficulty accessing this system and will continue to work with you to ensure you and your designated representatives to access it effectively. Very best wishes, and thank you again.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J H (Client) published on 14 May 2023
Submitted via Postal Card •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
Thank you for your feedback, it is really important to us. I am pleased to hear that your overall care experience is very good, and sorry that you feel let down by the times of your visits. I will speak with the team and see if anything can be done to find more suitable times.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jackie G (Daughter of Client) published on 13 May 2023
Submitted via Website •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
Thank you for this feedback. Your dad is fab and I am so pleased to hear that the care team is fully supporting him and making him happy. Of course, there are always things we can do to improve, so thank you for that specific feedback. I will be speaking with our office team to see how we can improve our communication with your dad, as I agree this is really important.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ann S (Wife of Client) published on 13 May 2023
Submitted via Website •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
I am so pleased to hear that we are able to support both you and your husband, and thank you for your kind words about our care team. We are privileged to have such a such a fantastic team of carers, and it is wonderful to hear they are going the extra mile for you. If there is every anything we can do to improve, please do let us know! Very best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P H (Daughter of Client) published on 13 May 2023
Submitted via Website •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
Thank you so much for taking time to send this feedback. I am so pleased to hear that you are happy with our service, our care team, and our communications. Of course, there are always ways we can improve, so please do let us know if anything changes. It is a pleasure having you as a customer! Very best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kerry B (Daughter of Client) published on 16 December 2022
Submitted via Website •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
Wow, thank you for taking the time to post this review, we really appreciate it. We are so pleased that you and your Dad have been happy with our service, and we will feed your kind comments back to the team. We wish you and your dad all the very best in the future!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E L (Wife of Client) published on 7 September 2022
Submitted via Postal Card •
Report
Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you so much for your feedback. It is a pleasure to be able to support you both and we are so glad we have been able to make such a difference. Thank you, Micala
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jean M (Wife of Client) published on 23 August 2022
Submitted via Website •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
Thank you for taking the time to let us have this feedback. We are so pleased to hear that we have been able to support you and your husband. It is so helpful to receive positive feedback, and we will make sure the office team and care team are all aware of your very kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Janet K (Client) published on 15 March 2022
Submitted via Postal Card •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
We are so pleased that you have found the move to Right at Home to be a good one. Also, that you feel like part of an extended family. That is exactly the type of company that we are, and our whole team is so pleased to hear that you feel that way. Amazing feedback, thank you very much.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Teresa G (Daughter of Client) published on 15 March 2022
Submitted via Website •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
Thank you for all these wonderful comments. We certainly do try to stick to a regular schedule, and inform you when things change, and also to provide regular carers. We are very grateful for your kind words, and hope to continue to provide a 5 star service. Very best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sybil D (Client) published on 8 March 2022
Submitted via Postal Card •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
We are very happy to hear that you look forward to seeing our team. Thank you for taking the time to give us this feedback, we are so pleased that we are able to help.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandi M (Wife of Client) published on 3 March 2022
Submitted via Website •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
Thank you for this wonderful feedback. We always genuinely try to help, if we possibly can. We are always grateful for this kind of feedback, as we are in this to make a difference! Very, very best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lazulie H (Client) published on 22 February 2022
Submitted via Website •
Report
Reply from Grant Attwood, Director at Right at Home (North Somerset)
We absolutely love taking you out and about. This is something that was really difficult over the past two years, yet something which we truly stand for and believe in. Being out and about is so beneficial for everyone, we are so pleased that we can now do so safely again! We look forward to seeing you at Activities Group every month, you make a real positive impact with everyone who attends, and we so enjoy hearing your singing.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.7 (9.726) out of 10 for Right at Home (North Somerset) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.726 for Right at Home (North Somerset) is calculated as follows: ( (122 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 164 Ratings = 4.726
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (North Somerset) is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 May 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Nominated Individual
Joined: 2019
Job Title: Registered Manager
Joined: 2021
Job Title: Deputy Manager
Joined: 2021
Job Title: Co-ordinator
Joined: 2023
Job Title: Training & Development Co-ordinator
Joined: 2022
Job Title: Client Liaison Officer
Joined: 2021
Job Title: Training and Development Coordinator
Joined: 2021
Job Title: Client Liaison Support
Joined: 2023
Job Title: Client Liaison Support
Joined: 2022
Job Title: Community Development Officer
Joined: 2025
Job Title: Co-ordinator
Joined: 2025
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (North Somerset) to verify any information. View our terms and conditions. Right at Home (North Somerset) has an Enhanced Service - more info.