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Right at Home (North Somerset)

Pure Offices, 137 Pastures Avenue, St Georges, Weston-super-Mare BS22 7SB
Right at Home (North Somerset) Logo
Right at Home (North Somerset) logo
Staff are excellent, punctual and always willing to provide the level of care you would expectPaul M(Son of Client/Service User)
Right at Home (North Somerset), Weston-super-Mare
Everyone was very caring and went out of their way to help my Aunt who has dementiaSusan W(Niece of Client/Service User)
Right at Home (North Somerset), Weston-super-Mare
They are such a lovely team, all very nice and friendlyCharlee B(Granddaughter of Client/Service User)
Right at Home (North Somerset), Weston-super-Mare

Right at Home North Somerset is a care company that is "Genuinely Caring". They would never aim to be one of the largest care companies, preferring to maintain a friendly yet professional atmosphere across all of the team. They are a local company, employing local people, and genuinely wanting to make a difference in North Somerset.

They provide Top Quality Training and Supervision to all team members, who are all fully...  

Care Provided by Right at Home (North Somerset)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £32 - £39.50
  • Weekly Live-in Care Fees: £1,700 - £1,700
The price(s) shown are provided by the agency. Contact Right at Home (North Somerset) for full pricing details and T&Cs.

Contact Right at Home (North Somerset) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Grant Attwood (Managing Director)

Right at Home (North Somerset) Reviews (69)

9.8

Right at Home (North Somerset) has a Review Score of 9.8 (9.829) out of 10, based on 30 reviews in the last 2 years. Over all time Right at Home (North Somerset) has 69 reviews.

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Showing 69 reviews matching selected criteria
Review from A U (Daughter of Client) published on 12 November 2024 Submitted via Postal Card
Overall Experience
When I was finding a suitable care agency for Mum straight away I found them very friendly and helpful, nothing was too much trouble.
Mum seems very happy with the carers, it's nice to get a report each time the carers have been.

It's also nice to have the manager coming to Mum's home, and having a regular catch-up with me and Mum. Seeing how things are going, and being able to change things according to how Mum is coping. Very pleased with the care agency. Top marks from me! The only thing would be nice to have pictures of the carers who are looking after Mum.

Reply from Jasmine Frost, Care manager at Right at Home (North Somerset)

Thank you so much for sharing your experience! I'm thrilled to hear that you and Mum have found Right at Home to be friendly and attentive. It's wonderful that the regular updates and visits from the manager are making a positive difference. Your suggestion about having pictures of the carers is a great idea, and I'll make sure to pass that along.

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Review from K H (Client / Service User) published on 29 October 2024 Submitted via Website
Overall Experience
I get along with all the Carers very well and it's a highlight of my day to see them.
My main Carer is over twice a week and we get along very well! She's extremely understanding of my abilities and also my struggles and thinks of potential issues I may face with my mobility before even I do! She's definitely a highlight of my week and I always can't wait for the next visit!
I am able to access the community with her which gives me a great sense of freedom that I feared I wouldn't get back after my mobility declined.
We've built up a very strong helping relationship.
My carer is an absolute delight to be around and she has my full trust. She is efficient, caring, and overall just an amazing human being! I could not be happier with the care I receive from her and the other Carers.

As a whole, the company seems very understanding of my struggles. There's no attempt to tick boxes (or it doesn't show that way in reviews) which makes them a perfect person-centred approach to care.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you so much for this brilliant feedback for our amazing Care Team. And also for your kind words about the fact that we do not just "tick boxes". It is so wonderful to hear that you feel this way. This really means a lot to us, and I am so pleased that we have been able to support you in such positive and meaningful ways. Wishing you all the very very best.

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Review from Andrew B (Son of Client) published on 28 October 2024 Submitted via Website
Overall Experience
Right at Home have been amazing looking after my Mum. Although having to have someone in to care for a beloved parent is a hard choice, Right at Home has made it easy. They have been able to provide support when needed, advice when needed, and a friendly ear. They have made Mum feel like she has a friendly ear coming around three times a day especially when she's suffering from Alzheimer's. It's a comfort knowing Mum has been looked after by people who care.

I'd have no hesitation in recommending their service.

Reply from Jasmine Frost, Care Manager at Right at Home (North Somerset)

Thank you so much for your heartfelt review! We're delighted to hear that Right at Home has been able to provide such compassionate support for your mum, especially during this challenging time.

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Review from Tilly F (Granddaughter of Client) published on 23 October 2024 Submitted via Website
Overall Experience

Right at Home have been a part of our family for 2 years now. Providing care to my elderly grandmother who has dementia. The care which is being provided is excellent. She has regular carers coming to visit which is very important for us as it means Nan receives consistency in her care. Carers and office staff have treated the whole family with respect and always there to support us when needed. The carers are always finding new ways to support my nan. She is looked after so well. Thank you everyone at Right at Home.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for the feedback, we are glad you are enjoying the service.

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Review from Ruth B (Client / Service User) published on 21 October 2024 Submitted via Website
Overall Experience

I have got nothing but praise for your staff, they are always cheerful and will do anything you ask them to do. They would even walk the dog if I had one! One criticism - I would be very grateful if your office would ring me and tell me the time of my visit is changed, apart from that everything is 1st class.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for the great feedback, I am glad you are enjoying the service. We do our best to share changes and will continue to improve on this.

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Review from Paul M (Son of Client) published on 2 September 2024 Submitted via Website
Overall Experience
Staff are excellent, punctual and always willing to provide the level of care you would expect for a family member.

Unscheduled hospital appointments or admissions lead in most cases to paying for care that is cancelled.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you very much for taking the time to post this kind review. We are so pleased that you and your family have been pleased with our service. Thank you for your understanding in relation to our hospital admissions and cancellation policy. We really enjoy hearing from all our wonderful clients and their family members, so thank you for reaching out. Best wishes.

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Review from K B (Partner of Client) published on 12 August 2024 Submitted via Website
Overall Experience

Right at Home have provided regular short-period care for my partner who has Dementia. This on a mainly companionship basis to allow me to make personal appointments etc. with confidence that she will be safe while I'm out. They have been able to regularly provide the companionship of the same good and confident carer covering the same hours each week. This has been important for the well-being of us both.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you so much for taking the time to feed this back to us. We are so pleased to hear about your positive experience with our service, and wonderful interactions with our carer. It has been an absolute pleasure to be able to help and support you and your partner. Thanks again, and wishing you all the very best.

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Review from Susan W (Niece of Client) published on 8 August 2024 Submitted via Website
Overall Experience

The care that my Aunt had from the Right at Home carers was very good. Everyone was very caring and went out of their way to help my Aunt who has dementia. They helped her both physically and mentally. My Aunt always loved to see them and said the carers really cheered her up.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you so much for your kind words and valuable feedback to our incredible team. This kind of feedback really means a lot to all of us! We really appreciate you taking the time to let us know how you and your aunt found our services. We wish you all the best for the future.

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Review from Patricia P (Daughter of Client) published on 18 June 2024 Submitted via Website
Overall Experience

Professional, caring and very friendly service provided by both management and caring staff. Communication has always been prompt and effective and they have been flexible and accommodating towards my mother's needs.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for great feedback, It is great to hear about such wonderful experiences for clients and their families. We are thrilled to be able to support people when they need it.

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Review from J R (Daughter-in-law of Client) published on 18 June 2024 Submitted via Website
Overall Experience

From the initial contact, the company has treated the whole family with respect and listened to our situation, and from then on have provided wonderful care for Mother-in-law. The carers took their time to get to know her and nothing appeared too much trouble.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for taking the time to feed this back to us. We are so pleased to hear that you are enjoying and making the most of our service and that it is going so well for you all.

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Review from Charlee B (Granddaughter of Client) published on 9 April 2024 Submitted via Website
Overall Experience
They came out the next day to assess my Nan and started care straight away, very good and very reliable. They are such a lovely team, all very nice and friendly but my nan does have a favourite.
If you are looking for care this is the team to go with.

Thank you for everything you do.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for taking the time to feed this back to us. We always love to hear about our client's experiences and that our team are making such a positive impact on clients as well as their loved ones.

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Review from A T (Client / Service User) published on 28 March 2024 Submitted via Website
Overall Experience
Outstanding service from RAH.
- Technically strong
- Excellent carer manner
- Good continuity.
My parents have two visits a day. A range of domestic and professional care.

I let go of our previous carers for poor quality. Best decision I've made. It's great to have daily confidence that they are in good hands and feel well-supported.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for taking the time to feed this back to us. We are so pleased to hear that you are enjoying and making the most of our service and that it is going so well for you. Please do keep letting us know how you are getting on, we always love to hear from our clients. Very best wishes.

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Review from I L (Husband of Client) published on 26 March 2024 Submitted via Postal Card
Overall Experience

The service is very good. I would prefer fewer individuals calling to see my wife. Her condition requires regular callers rather than so many changes. I have no complaints about the service and think the company does very well for my wife.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you for taking the time to complete a review and I am glad the service is working well for you and your loved one. Thank you for the feedback, your comments have been taken on board.

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Review from J P (Daughter of Client) published on 19 March 2024 Submitted via Website
Overall Experience
Our experience with Right at Home is a positive one. I feel that they have my mum's best interests at heart. We have regular carers who have built rapport with our family and carry out their duties with confidence and respect.
The admin team respond well to any queries and I feel they are always keen to help.

Recently, we have had some new carers visit. My only suggestion is that if they are running late to inform the office so they can let the client know if there is a delay.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you for taking the time to complete a review and I am glad the service is working well for you and your loved one. Thank you for the feedback, your comments have been taken on board and I will be sure to strengthen our process for running late with the team.

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Review from Stephen L (Son of Client) published on 15 March 2024 Submitted via Website
Overall Experience
Excellent service staff friendly and always happy to help and give advice.
They work well with my mum who helps to care for my dad and gives her time to have a break doing his shower etc.

They arrive on time and let you know if there is a problem.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for taking the time to leave your feedback. We are so pleased to hear that the service is going well for you. Please do keep letting us know how you are getting on, we always love to hear from our clients. Very best wishes

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Review from Margaret B (Client / Service User) published on 5 March 2024 Submitted via Postal Card
Overall Experience

Only into my first few months, but very pleased with service. Thank you.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you so much for taking the time to feed this back to us. We are so pleased to hear that you are enjoying and making the most of our service and that it is going so well for you. Please do keep letting us know how you are getting on, we always love to hear from our clients. Very best wishes.

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Review from L R (Son of Client) published on 22 February 2024 Submitted via Website
Overall Experience

Right at Home carers have been able to fit into my mum's schedule and become her companions and helpers without any friction or resistance. They are polite, caring and responsive and it’s good to know they are on hand to help out Mum. The Appian app is great also, as I get twice-daily updates on how mum is doing, what she’s eating and to know that she’s safe and happy after each of the carers' visits.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

This is wonderful feedback, thank you so much for this review. We are so pleased that you are finding our team to be caring and responsive; and also finding the app to be a useful support. As you know, our entire team is here to support your Mum and you as much as possible, so please continue to let us know how we are doing. Very best wishes.

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Review from Greg H (Son of Client) published on 6 October 2023 Submitted via Postal Card
Overall Experience

Reliable, carers are pleasant and helpful. Always able to contact the office when needed.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for taking the time to give us this feedback. We are so pleased to hear that you rate all aspects of our service either 4 or 5 stars! We very much look forward to being able to provide our continuing support. Very best wishes.

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Review from R W (Client / Service User) published on 5 October 2023 Submitted via Postal Card
Overall Experience
Right at Home (North Somerset) have been very helpful in providing a broad and consistent care package. Once we all settled into a routine we now have a core care team who are excellent.
The office staff are extremely helpful at sorting any issues for and/or time clashes.
The only challenge has been getting access to the care system the Right at Home provide.

Overall Right at Home and their team have been very good/helpful.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for your kind and constructive feedback. We are really pleased that you are happy with your routines and Care team, and that you have found our Office Team helpful. As you mention, we provide a digital care system, which clients and/or their authorised family members can log onto, to view...  

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Review from J H (Client / Service User) published on 14 May 2023 Submitted via Postal Card
Overall Experience
Very good - mainly on time.

Times need to be improved.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for your feedback, it is really important to us. I am pleased to hear that your overall care experience is very good, and sorry that you feel let down by the times of your visits. I will speak with the team and see if anything can be done to find more suitable times.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2022
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (7)

News
  • Posted: Friday 01 Nov 2024THE team behind a North Somerset care company are celebrating after it was selected as a regional finalist in the Great British Care Awards (November, 2024). Right at Home North...
  • Posted: Friday 04 Oct 2024Life at Right at Home North Somerset has been go, go, go this September, with lots going on with our clients and our office team too. Read on to find...
  • Posted: Thursday 29 Aug 2024What a month August has been! Both our clients and CareGivers have been loving the sunshine this month. There’s also been plenty to celebrate in the office and on our...

Awards / Recognitions (13)

  • Recipient: Right at Home UKDate: Friday 30 May 2025
  • Recipient: Right at Home UKDate: Friday 31 May 2024
  • Recipient: Right at Home UKDate: Wednesday 31 May 2023

Meet the Team (10)

Grant Attwood Job Title: Nominated Individual Joined: 2019
Grant Attwood

Hello. I’m Grant

Before I joined the care industry, I was an operation and finance professional. I felt like I wanted to do more than just sit in a corporate environment, so I am thrilled to be able to combine my business skills with my desire to support people in my local community.

I have lived in North Somerset for the past decade, with my wife, two boys, and a beagle. We enjoy walks in the woods and have recently taken up cycling as a hobby.

My team and I would be delighted to answer any questions you might have, and hopefully, be able to offer support to you or a loved one.

Pat Reid Job Title: Registered Manager Joined: 2021
Pat Reid

Hi, I’m Pat.

I am the Registered Manager at Right at Home. My job entails a little bit of everything, including liaising with our wonderful carers and our special clients.

I have been in the care industry for many years. I am extremely passionate about caring for people and ensuring that their needs are met. I lived in South Africa for 35 years, where I worked as a Cardiac ICU nurse. My husband and I moved to the UK in 2016 to be closer to our family. Since then, I have worked as a carer in the community in North Somerset, and also been involved in all aspects of management within Home Care.

I am thrilled to be part of the Right at Home North Somerset team, which is constantly striving to achieve the very best for its clients and carers. Nothing is ever too much trouble!

I love spending time with my family, and my two grandsons. I love going for walks in the countryside, and I am an avid reader. I also enjoy doing all sorts of handwork and spend a great deal of time working in my garden.

Stacey Barron Job Title: Deputy Manager Joined: 2021
Stacey Barron

Hi, I'm Stacey and I have been with Right at Home since January 2021.

I have done a number of roles in that time from CareGiver to Administration to Compliance and now I am the Deputy Manager.

I have worked in Care since 2010 and have a real passion for providing quality, person centred care to those that need it. Being able to provide someone with the help and support they need has always been the most rewarding thing for me and the reason I do what I do. Seeing the joy on the faces of our clients when they get to visit the Zoo or see the Pantomime drives me to provide a social aspect for them as well as provide the day to day care that they need.

I enjoy spending my spare time with my family and going on holidays/adventures with them. We love our camping trips!

Clair Locker Job Title: Co-ordinator Joined: 2023
Clair Locker

Hi, my name is Clair and I am the Co-ordinator for Area 2.

My background is in early years child care management, managing multiple childcare settings. I have now moved into adult care and am thoroughly enjoying this new direction.

In my free time, I love to bake delicious treats for my family and friends. When I’m not busy baking, I like to take my dog paddleboarding with me around the rivers and lakes of the South West.

I am delighted to be a part of the Right at Home family and to learn all about adult care in the community.

Peggy Freeman Job Title: Client Liaison Officer Joined: 2021
Peggy Freeman

Hi, I am Peggy.

I have only worked in care for a year and a half after having come from a legal background. They say when one door closes, another opens. After I was furloughed and then made redundant, I decided to make a career change. It was the best decision I made. I didn’t have any experience in care but with the guidance and training of our team here at Right at Home I now have a thorough grasp of the world of care. I have thoroughly enjoyed meeting all our clients and working alongside our amazing carers. I still do some care calls and enjoy catching up with the people I have previously cared for.

I used to live in South Africa but returned to the UK in 1986 and have resided in North Somerset ever since.

I have a beautiful tabby cat who shares my life and I sometimes wonder who is in charge of our household!

I enjoy singing and belong to a local Acapella Chorus, called Waves of Harmony. When I am not busy singing with them, I enjoy reading, going for walks and meeting up with my friends.

I am delighted to be part of the Right at Home team.

Laura Davis Job Title: Training and Development Coordinator Joined: 2021
Laura Davis

I have worked in care for about 10 years in a variety of different aspects i.e. Care Homes as well as Home Care, in both Carer and Senior Carer roles. I loved the variety of Home Care and seeing different clients so came to Right at Home nearly 2 years ago.

I love Care Work: being able to help each client with whatever it may be. Previously I have worked with Right at Home in the role of Client Liaison Officer. I have now taken on a more staff-focused role, supporting with Training and Development and conducting spot checks in the homes of our clients, to ensure our care team is fully equipped to deliver really Outstanding care. 

Other than work I have 3 beautiful daughters to run around after. They keep me busy and smiling each day.

Amy Snow Job Title: Client Liaison Support Joined: 2023
Amy Snow

Hi, My name is Amy and I support the Client Liaison Team here at Right at Home.

I have an extensive background working in the childcare sector for 13 years. I am passionate about caring for others and transferred across to the adult care sector in 2022.

I am vibrant and energetic often spending my time singing and participating in outdoor activities.

I am excited to have the opportunity to support our clients to live independently in their own homes.

Jennifer Graham Job Title: Client Liaison Support Joined: 2022
Jennifer Graham

I have worked in the Care industry for 16 years, working mostly in the community, but also have worked in a care home. I especially enjoyed working in the community, meeting new people, and giving help and support to help people remain in their own homes for as long as possible.

I came to Right at Home nearly two years ago. Right at Home gave me support and encouragement in finishing my NVQ level 3 in Health and Social Care and supported me with any training I was interested in undertaking.

I really enjoy meeting clients and supporting our CareGivers.

Amy Collins Job Title: Community Development Officer Joined: 2025
Amy Collins

Hi, I’m Amy and I’m the Community Development Officer.

My background is with a weight loss company and I love being out in the community meeting and engaging with people and supporting them in whatever way I can as well as running group events. I’m looking forward to sharing with potential clients the help and support that is available to them through Right at Home and helping strengthen the community feel of the company.

In my spare time, I enjoy cold water swimming, and if not in the water I can often be found on the beach walking my dog. I also enjoy travelling and am a firm believer in always having the next holiday booked!

Cheryl-Ann Gaff Job Title: Co-ordinator Joined: 2025
Cheryl-Ann Gaff

Hi, I’m Cheryl.

I’ve worked in care, mainly domiciliary, for nearly 20 years, starting as a care assistant and progressing through to my current role. 

I enjoy the role I am in as I started my career as a Carer, so I understand how things work out in the community. These days, I also enjoy being able to multitask in and out of the office environment. Right at Home is a great employer with a good reputation. I value that we really put the Clients and Carers first. All of the team are very caring and welcoming.

I enjoy yoga, running and football in my spare time. I am a thrill seeker and love singing and dancing. Favourite TV shows: Strictly Come Dancing, Friends and Grey's.

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