Right at Home (South Liverpool & Halton)

Carers were on time very good company for my wife Sandra and helpful.

Everything is good but I would like a permanent carer for James. No issues at all with carer, all good with James. We would like someone (local) which we have had in the past.

Carers no complaints at all.

I am very pleased with your care and attention you give me @ all times. Thank you.

My mum looks forward to visits. This helps put me at ease knowing she truest the staff.

I find the carers all to be very friendly, kind, considerate and happy to help in any way they can.

Generally, the care is excellent. There are two aspects which would really help are -

There is no care plan, apart from making an evening meal, although I have a list. This means I gave to explain it all every time I have a different carer.

If the time If a call is altered by more than, say, 15 minutes, it would be helpful if someone lets me know. Sometimes the timescales with my visitors or when I get out.

Quite honestly my aunt couldn't manage at all without their care. The staff are genuinely caring and that's a great comfort to me when I can't be with her myself

The carers are always prompt in following the time table they are alway friendly on arrival and during my wife's care, they inform me of any issues they may come across during the visit. The cares are very respectful of the property and also the family pet.

The care my husband received from this care provider has been shocking to say the least mainly the office staff, don't think anyone of them knows how to tell the truth, had times when carers not turned up and lost count of how many times they put calls back to back, only 10 minutes apart sometimes the carers just didn't leave and care just rolled over, husband rota stopped been done for the week and was done basically day by day, some of the care received by the carers was so bad if you love your loved ones then I would definitely look somewhere else.

We cannot thank Right at Home enough for the outstanding care they gave to our dad, John, and the support they offered to our whole family. From the very beginning, the team showed compassion, warmth, and professionalism that immediately put us at ease. Every carer treated Dad with dignity and respect, while also taking the time to bring comfort and reassurance to us as a family keeping in constant contact. What meant the most was how personal the care felt. They truly got to know Dad, made him feel valued, and supported us every step of the way. Their presence gave us peace of mind and comfort during a very stressful time in our lives.

Right at Home became more than just a care provider - they became like an extension of our family. Even one career took my dad out on a day out free of charge to a local football club stadium on her day off, truly wonderful person. They also proved monthly get togethers' at the local church free of charge I will always be deeply grateful.

I am extremely happy and pleased with the care my husband receives from Right At Home. The staff provides first-class care and always meets all my husband's needs. The staff are professional, friendly, and very caring at all times.

I wish I had found Right at Home from the beginning as I cannot fault anything about this company. Thank you to all members of staff for their caring nature and kindness.

We get daily reports after the visit which gives us peace of mind as to how she is. We also feel part of one big team all trying to do what’s best. The feedback they give us is both priceless and assuring. I would recommend Right at Home without any hesitation as I know how important it is to get the right people in place and they are perfect for my aunt and me.

Right at Home have been a lifeline for us over the last 2 years or so. Their patience, persistence and genuine concern for my elderly parents have been invaluable and very much appreciated. Highly recommended.

The team at Right at Home (South Liverpool) have been supporting our Mum by providing Live in Carers and Day Carers. From our very first inquiry, the team have been supportive, informative and compassionate. All the Carers have been professional and treated Mum with love and respect.

Right at Home management and staff provided excellent service in a timely, flexible and high-quality manner. In addition to high-quality care, the friendly, open way in which all of the personnel communicated with me allowed us to move forward promptly. I would not hesitate to recommend their services.

I'm happy with the carers that come to care for my husband. They are respectful, caring and polite.

I have been very happy with the care and attention given to my wife over the past twelve months. The office staff have always responded to any queries I have made in a very professional way. Thanks once again to Right at Home (South Liverpool).

I would just like to say how fantastic your care service has been. Everyone who has come into the house has been so professional, but more than that, they have been caring, kind, concerned and done everything for Dad with such compassion. Both Mum and Dad had been very worried about having anybody coming into their home, but each carer has allayed all their fears. Thank you so much for making this very difficult time easier for us all.