big help for our familyJanet F(Daughter of Client/Service User)
big help for our familyJanet F(Daughter of Client/Service User)
Right at Home (South Liverpool & Halton) is a high-quality, family-owned home care provider serving Allerton, Aigburth, Childwall, Cronton, Garston, Gateacre, Halewood, Calderstones, Mossley Hill, Woolton, Halton, Widnes, Runcorn, West Derby, Huyton, Grassingdale, Speke and Hale. The service is nurse-lead and overseen by Co-owner and Director of Care, a former Head of Nursing & Allied Health Professionals at Liverpool Women's Hospital, who brings over 25 years of NHS experience.
As a...
Right at Home (South Liverpool & Halton) is a high-quality, family-owned home care provider serving Allerton, Aigburth, Childwall, Cronton, Garston, Gateacre, Halewood, Calderstones, Mossley Hill, Woolton, Halton, Widnes, Runcorn, West Derby, Huyton, Grassingdale, Speke and Hale. The service is nurse-lead and overseen by Co-owner and Director of Care, a former Head of Nursing & Allied Health Professionals at Liverpool Women's Hospital, who brings over 25 years of NHS experience.
As a CQC-registered TDDI (Treatment of Disease, Disorder and Injury) Provider, Right at Home delivers both standard and complex care services. Standard home care includes companionship, personal care, medication administration, respite care and end-of-life support. Complex care includes catheter, PEG, stoma and would care, IV medication, epilepsy and diabetes management, vital sign monitoring, dementia care, spinal injury support, management of challenging behaviours and ventilation care.
The experienced care team provides person-centred support, treating every individual with dignity, respect and genuine compassion.
Care Provided by Right at Home (South Liverpool & Halton)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
20 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Weekly Live-in Care
£1,650 - £1,650
Please call our friendly team in the office for up to date rates
The price(s) shown are provided by the agency. Contact Right at Home (South Liverpool & Halton) for full pricing details and T&Cs.
Contact Right at Home (South Liverpool & Halton) to get a personalised quote:
Right at Home (South Liverpool & Halton) has a Review Score of 9.5 (9.461) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home (South Liverpool & Halton) has 57 reviews.
Reviewer Connection to Right at Home (South Liverpool & Halton)
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Showing 57 reviews matching selected criteria
Review from Linda T (Daughter of Client) published on 4 October 2022 Submitted via Postal Card•
Overall Experience
The carer who sits with my mother overnight is very professional, caring, polite, friendly, curious, funny, intelligent and trustworthy. Overall, I would give him 10/10 and have no problem recommending your staff to anyone.
I am very pleased with your company and the carer.
The carer who sits with my mother overnight is very professional, caring, polite, friendly, curious, funny, intelligent and trustworthy. Overall, I would give him 10/10 and have no problem recommending your staff to anyone.
I am very pleased with your company and the carer.
↩Reply from Gavin Preston, MD at Right at Home (South Liverpool & Halton)
Thank you very much for your feedback. We pride ourselves on recruiting and training caregivers who really care, take time with our clients and deliver a high quality of care. It is a pleasure caring for your mother.
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Review from Sylvia J (Wife of Client) published on 26 August 2022 Submitted via Postal Card•
Overall Experience
The care we have been having from our carer workers has been excellent! They are all lovely and nothing is too much trouble. Having the same carers for my husband is good and he loves them all.
I have every admiration for the work they do and are always happy and smiling.
The care we have been having from our carer workers has been excellent! They are all lovely and nothing is too much trouble. Having the same carers for my husband is good and he loves them all.
I have every admiration for the work they do and are always happy and smiling.
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No Rating
Review from Luca G (Granddaughter of Client) published on 4 April 2022 Submitted via Website•
Overall Experience
Unfortunately, we have had a terrible experience with Right at Home. Firstly the duty of care has been awful with my nan's wee bag constantly overflowing. They have served inadequate meals containing microwave rice, raw tomatoes, and raw bacon which is not only detrimental to her health being...
Unfortunately, we have had a terrible experience with Right at Home. Firstly the duty of care has been awful with my nan's wee bag constantly overflowing. They have served inadequate meals containing microwave rice, raw tomatoes, and raw bacon which is not only detrimental to her health being elderly and vulnerable but also has no nutritional value. I am currently in the process of raising a very serious complaint to the local authority and regulatory bodies as there had been a breach of confidentiality including patients' family members' names and financial information. The carer left an unprofessional note directed at the family to which we had responded to. As a result of this, the carer had her partner come around the property of my nan and physically assault her grandson. This caused an extreme amount of stress for my nan. We have now changed companies and are more than happy with the service they provide. The carer is still employed at Right at Home so be cautious.
↩Reply from Beth Cunliffe, Registered Manager at Right at Home (South Liverpool & Halton)
We are sorry to hear your experience with Right at Home has not been positive and can assure you we take all complaints and concerns very seriously. Right at Home do not discourage complaints and seek to use feedback for continuous improvement.
The allegation mentioned did not relate to a Right...
We are sorry to hear your experience with Right at Home has not been positive and can assure you we take all complaints and concerns very seriously. Right at Home do not discourage complaints and seek to use feedback for continuous improvement. The allegation mentioned did not relate to a Right at Home employee meaning we are unable to conduct investigations into persons not under our employment. We advise any concerns relating to violence or violent behaviour, be reported to the Police. Right at Home will always support the Police and other agencies with their enquiries.
If you would like to discuss any concerns with care needs, please contact the office. We look forward to the opportunity to improve the services we provide and hope to resolve any concerns relating to our service and employees.
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Review from Kat E (Daughter of Client) published on 6 January 2022 Submitted via Website•
Overall Experience
My mum had cancer and needed carers throughout the day, I was nervous about this, as I wanted mum to have the best care, I had no reason to be nervous, cause the carers were amazing, not just with mum, but with me also, the support they gave was second to none, I couldn't praise them enough, always...
My mum had cancer and needed carers throughout the day, I was nervous about this, as I wanted mum to have the best care, I had no reason to be nervous, cause the carers were amazing, not just with mum, but with me also, the support they gave was second to none, I couldn't praise them enough, always had a smile on their faces, and always showed mum the empathy, compassion and care she needed, I couldn't recommend this care agency high enough, they are all wonderful people, thank u all so very much for making my mums end of life a comfortable one.
If you need a care agency for ur family member then 'Right At Home' is the care agency to go with, they are exceptional.
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Review from Rhiannon A (Daughter of Client) published on 25 June 2021 Submitted via Postal Card•
Overall Experience
Communication between the carers, myself and Mum is excellent. It feels like a team effort. Great care and compassion. There's a trust that Mum will be looked after with respect and dignity. I am always informed of any changes noticed during visits, Mum has limb contractions and pain so the carers...
Communication between the carers, myself and Mum is excellent. It feels like a team effort. Great care and compassion. There's a trust that Mum will be looked after with respect and dignity. I am always informed of any changes noticed during visits, Mum has limb contractions and pain so the carers are careful moving Mum slowly and patiently. Carers are friendly, professional, polite and Mum is pleased to have them care for her.
↩Reply from Rachel Woodruff, Care Manager at Right at Home (South Liverpool & Halton)
Thank you for your kind words - South Liverpool Team.
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Review from A N (Husband of Client) published on 22 February 2021 Submitted via Postal Card•
Overall Experience
Your firm was involved in the end of life care for my wife. From your first contact, the professionalism of your staff was impeccable. The care you provided was a source of comfort for my wife and also her family. In these trying times can only hope that things can get back to normal. I will always...
Your firm was involved in the end of life care for my wife. From your first contact, the professionalism of your staff was impeccable. The care you provided was a source of comfort for my wife and also her family. In these trying times can only hope that things can get back to normal. I will always remember the dignity my wife was afforded.
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Review from S B (Daughter of Client) published on 12 January 2021 Submitted via Postal Card•
Overall Experience
The staff who care for our dad are very professional, friendly, and are very kind. My dad, in his words, says 'they are a great gang of girls' and he feels confident with them.
The staff who care for our dad are very professional, friendly, and are very kind. My dad, in his words, says 'they are a great gang of girls' and he feels confident with them.
↩Reply from Mark James, Director at Right at Home (South Liverpool & Halton)
Thank you so much, its a pleasure to support your family.
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Review from Brian C (Client / Service User) published on 16 December 2020 Submitted via Postal Card•
Overall Experience
We are more than pleased with the care, your staff are wonderful, can't praise them enough, they just can't do enough for us. They bring a ray of sunshine into very dull days.
We are more than pleased with the care, your staff are wonderful, can't praise them enough, they just can't do enough for us. They bring a ray of sunshine into very dull days.
↩Reply from Mark James, Director at Right at Home (South Liverpool & Halton)
Thank you for your lovely words, it is a pleasure to be of help.
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Review from A C (Son of Client) published on 24 July 2020 Submitted via Postal Card•
Overall Experience
They have been very patient and caring for my mum. They are also very friendly and caring with my mum's needs. My mum was very anxious about being cared for by new people but they quickly put her at ease.
They have been very patient and caring for my mum. They are also very friendly and caring with my mum's needs. My mum was very anxious about being cared for by new people but they quickly put her at ease.
↩Reply from Mark James, Director at Right at Home (South Liverpool & Halton)
Thank you for your kind words, it was a pleasure to help your mother and family at such a difficult time.
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Review from N K (Wife of Client) published on 14 July 2020 Submitted via Postal Card•
Overall Experience
Staff are professional, efficient and friendly. Their caring attitude and ability to emphasise with their client, has made the transition home, a positive and enjoyable experience; which we look forward to continuing in the future.
Staff are professional, efficient and friendly. Their caring attitude and ability to emphasise with their client, has made the transition home, a positive and enjoyable experience; which we look forward to continuing in the future.
↩Reply from Mark James, Director at Right at Home (South Liverpool & Halton)
Thank you for your kind words, it's a real encouragement for the team.
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Review from Margaret L (Wife of Client) published on 14 July 2020 Submitted via Postal Card•
Overall Experience
Would recommend this company. The carers are efficient and genuinely care about the person they are caring for. They not only put the client at ease but the relatives as well.
Would recommend this company. The carers are efficient and genuinely care about the person they are caring for. They not only put the client at ease but the relatives as well.
↩Reply from Mark James, Director at Right at Home (South Liverpool & Halton)
Thank you very much for your kind comments, Margaret.
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Review from A H (Client / Service User) published on 3 March 2020 Submitted via Postal Card•
Overall Experience
A better provider that my last one, recommend to anybody.
A better provider that my last one, recommend to anybody.
↩Reply from Mark James, Director at Right at Home (South Liverpool & Halton)
Thank you for your kind words, we are delighted you are happy with our service.
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Review from Laura (Daughter of Client) published on 9 September 2019 Submitted via Website•
Overall Experience
Really pleased with the Right at Home team. I was nervous about introducing "care" into my dad's life, mainly concerning how my dad would take the suggestion that he needed "care". Right at Home have been so supportive and helped with approaching my dad, explaining the benefits and ensuring it was...
Really pleased with the Right at Home team. I was nervous about introducing "care" into my dad's life, mainly concerning how my dad would take the suggestion that he needed "care". Right at Home have been so supportive and helped with approaching my dad, explaining the benefits and ensuring it was his decision. The team have given my dad the companionship he was missing. He even joins in the tasks like cleaning, tidying, washing which is ideal. He loves the banter with his carers and always seems more buoyant on the days they have visited. He and I have full trust in the team and I am eternally grateful in easing this transition in my dad's journey with Alzheimer's. I recommend Right at Home to patients and relatives at work frequently as I have seen them support patients and go the extra mile, and now with my dad too.
↩Reply from Mark James, at Right at Home (South Liverpool & Halton)
Thank you for your lovely comments, it is a pleasure to support you and your family.
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Review from Paul T (Son of Client) published on 5 September 2019 Submitted via Website•
Overall Experience
Fantastic care provider! Very responsive, caring and listen to any needs/requests, dealing with them promptly/professionally. We recently needed to have mum discharged from a hospital promptly (due to the poor level of care whilst under the care of the hospital).
The care provider could not...
Fantastic care provider! Very responsive, caring and listen to any needs/requests, dealing with them promptly/professionally. We recently needed to have mum discharged from a hospital promptly (due to the poor level of care whilst under the care of the hospital). The care provider could not have done any more for us at short notice to enable this to happen. They bent over backwards to make it happen with the entire team pulling together and for mum to get back to her house.
Absolutely brilliant!
↩Reply from Mark James, at Right at Home (South Liverpool & Halton)
Thank you for your kind words, it is an absolute pleasure to support you and your family.
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Review from Barbara H (Daughter of Client) published on 6 June 2019 Submitted via Website•
Overall Experience
Could not have asked for a better experience since starting to explore help with looking after my dad. Management were just so friendly and helpful when meeting us to establish exactly what care would be best for Dad. His carer has been visiting him for six weeks now and I have nothing but praise...
Could not have asked for a better experience since starting to explore help with looking after my dad. Management were just so friendly and helpful when meeting us to establish exactly what care would be best for Dad. His carer has been visiting him for six weeks now and I have nothing but praise and gratitude for her help. She is friendly, caring and very willing. Dad likes her. Management have stayed in contact with me to check that all is well and to assure me that once Dad’s needs change then they are ready to adapt.
Thank you.
↩Reply from Mark James, at Right at Home (South Liverpool & Halton)
Thank you for your kind words, Barbara. It is a pleasure to care for your father. We are delighted to support you.
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Review from Janet F (Daughter of Client) published on 4 June 2019 Submitted via Website•
Overall Experience
Great response from Right at Home from initial contact to installation of carers. Lovely people. Efficient, reliable and professional. It has been a big help for our family in trying to keep Mum at home.
Very grateful.
Great response from Right at Home from initial contact to installation of carers. Lovely people. Efficient, reliable and professional. It has been a big help for our family in trying to keep Mum at home.
Very grateful.
↩Reply from Mark James, Director at Right at Home (South Liverpool & Halton)
Thank you for your review, we have great pleasure in helping you and your family.
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Review from W H (Client / Service User) published on 3 June 2019 Submitted via Postal Card•
Overall Experience
All OK.
All OK.
↩Reply from Mark James, at Right at Home (South Liverpool & Halton)
Thank you for your kind review, it is a pleasure to be of service to you.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 February 2020
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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News
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Meet the Team (1)
Gavin PrestonJob Title Managing DirectorJoined 2022
Gavin and his team are passionate about making a difference in the lives of their clients. They are constantly looking for ways to improve the...
Gavin and his team are passionate about making a difference in the lives of their clients. They are constantly looking for ways to improve the quality of service they offer and are delighted that the growing number of 4* and 5* reviews on Homecare.co.uk and the increasing number of word-of-mouth referrals for clients and carers received are an indication that their commitment to constant and never-ending improvement is bearing fruit.
Gavin and his team believe that by looking after their carers they will look after Right at Home South Liverpool's clients. They provide in-house training, supervision and spot checks to ensure quality standards are upheld and look to offer career progression opportunities to carers where possible.
Gavin's view is that "we don't just take care of our clients, we look after their families as well by providing clear communication with family members and removing the worry that their loved one is receiving the right care in their home".
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (South Liverpool & Halton) to verify any information. View our terms and conditions. Right at Home (South Liverpool & Halton) has an Enhanced Service -what an Enhanced Service includes.
