Right at Home (South Liverpool & Halton)

15 Meridian Business Village, Hansby Drive, Hunts Cross, Liverpool L24 9LG
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9.7 46 Reviews
  • Right at Home (South Liverpool & Halton), Liverpool
Right at Home (South Liverpool & Halton) is a high-quality, family-owned home care provider serving Allerton, Aigburth, Childwall, Cronton, Garston, Gateacre, Halewood, Calderstones, Mossley Hill, Woolton, Halton, Widnes, Runcorn, West Derby, Huyton, Grassingdale, Speke and Hale. The service is nurse-lead and overseen by Co-owner and Director of Care, a former Head of Nursing & Allied Health Professionals at Liverpool Women's Hospital, who brings over 25 years of NHS experience.

As a CQC-registered TDDI (Treatment of Disease, Disorder and Injury) Provider, Right at Home delivers both standard and complex care services. Standard home care includes companionship, personal care, medication administration, respite care and end-of-life support. Complex care includes catheter, PEG, stoma and would care, IV medication, epilepsy and diabetes management, vital sign monitoring, dementia care, spinal injury support, management of challenging behaviours and ventilation care.

The experienced care team provides person-centred support, treating every individual with dignity, respect and genuine compassion.
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Care Provided by Right at Home (South Liverpool & Halton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 20 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: £1650 – £1650

Please call our friendly team in the office for up to date rates

These prices are only a guideline, please contact Right at Home (South Liverpool & Halton) to find out the exact price for your requirements.

Contact Right at Home (South Liverpool & Halton) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Right at Home (South Liverpool & Halton) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lowri Lloyd-Preston (Registered Care Manager)

Right at Home (South Liverpool & Halton) Reviews (46)

9.7

Right at Home (South Liverpool & Halton) has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years.
Over all time Right at Home (South Liverpool & Halton) has 46 reviews.

Overall Experience
  • 42
  • 3
  • 0
  • 0
  • 1
Date Published
  • 46
  • 2
  • 2
  • 7
  • 39
Reviewer Connection to Right at Home (South Liverpool & Halton)
  • 13
  • 9
  • 7
  • 7
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from A H (Client) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A better provider that my last one, recommend to anybody.
Reply from Mark James, Director at Right at Home (South Liverpool & Halton)
Thank you for your kind words, we are delighted you are happy with our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Laura (Daughter of Client) published on 9 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really pleased with the Right at Home team. I was nervous about introducing "care" into my dad's life, mainly concerning how my dad would take the suggestion that he needed "care". Right at Home have been so supportive and helped with approaching my dad, explaining the benefits and ensuring it was his
decision. The team have given my dad the companionship he was missing. He even joins in the tasks like cleaning, tidying, washing which is ideal. He loves the banter with his carers and always seems more buoyant on the days they have visited. He and I have full trust in the team and I am eternally grateful in easing this transition in my dad's journey with Alzheimer's. I recommend Right at Home to patients and relatives at work frequently as I have seen them support patients and go the extra mile, and now with my dad too.
Reply from Mark James at Right at Home (South Liverpool & Halton)
Thank you for your lovely comments, it is a pleasure to support you and your family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul T (Son of Client) published on 5 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care provider!
Very responsive, caring and listen to any needs/requests, dealing with them promptly/professionally.
We recently needed to have mum discharged from a hospital promptly (due to the poor level of care whilst under the care of the hospital).
The care provider could not have
done any more for us at short notice to enable this to happen. They bent over backwards to make it happen with the entire team pulling together and for mum to get back to her house.
Absolutely brilliant!
Reply from Mark James at Right at Home (South Liverpool & Halton)
Thank you for your kind words, it is an absolute pleasure to support you and your family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barbara H (Daughter of Client) published on 6 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not have asked for a better experience since starting to explore help with looking after my dad. Management were just so friendly and helpful when meeting us to establish exactly what care would be best for Dad. His carer has been visiting him for six weeks now and I have nothing but praise and
gratitude for her help. She is friendly, caring and very willing. Dad likes her.
Management have stayed in contact with me to check that all is well and to assure me that once Dad’s needs change then they are ready to adapt.
Thank you.
Reply from Mark James at Right at Home (South Liverpool & Halton)
Thank you for your kind words, Barbara. It is a pleasure to care for your father. We are delighted to support you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet F (Daughter of Client) published on 4 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great response from Right at Home from initial contact to installation of carers. Lovely people. Efficient, reliable and professional.
It has been a big help for our family in trying to keep Mum at home.
Very grateful.
Reply from Mark James, Director at Right at Home (South Liverpool & Halton)
Thank you for your review, we have great pleasure in helping you and your family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W H (Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All OK.
Reply from Mark James at Right at Home (South Liverpool & Halton)
Thank you for your kind review, it is a pleasure to be of service to you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Right at Home (South Liverpool & Halton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.976 for Right at Home (South Liverpool & Halton) is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) ) ÷ 42 Ratings = 4.976
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (South Liverpool & Halton) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (1)

Gavin

Gavin Preston

Job Title: Managing Director Joined: 2022

Gavin and his team are passionate about making a difference in the lives of their clients. They are constantly looking for ways to improve the quality of service they offer and are delighted that the growing number of 4* and 5* reviews on Homecare.co.uk and the increasing number of word-of-mouth referrals for clients and carers received are an indication that their commitment to constant and never-ending improvement is bearing fruit.


Gavin and his team believe that by looking after their carers they will look after Right at Home South Liverpool's clients. They provide in-house training, supervision and spot checks to ensure quality standards are upheld and look to offer career progression opportunities to carers where possible.


Gavin's view is that "we don't just take care of our clients, we look after their families as well by providing clear communication with family members and removing the worry that their loved one is receiving the right care in their home".

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (South Liverpool & Halton) to verify any information. View our terms and conditions. Right at Home (South Liverpool & Halton) has an Enhanced Service - more info.