Right at Home (South Liverpool & Halton)

The care provided was excellent, and everyone was so helpful and cheerful. Nothing was too much trouble. Highly recommended the care provider - I could not have had better service. Thank you so much for your care provided for me.

My main carer was a lad who was amazing. Although he would often be late, I know he would be so because he would go above and beyond for those he cared for and you could tell he cared deeply about doing a good job, not because he had to but because he wanted to make sure my needs were met. While the care itself is at the higher end of the price range it is absolutely worth it as everyone from the boss down just wants to provide you with the best care possible.

Wow what a team, recently changed care providers for my dad, wish I'd of done it sooner! Dad's in a much better position in every aspect of his life now, everyone is friendly, accommodating and highly professional. My dad looks forward to each day with his new support staff, nothing is too much trouble. Excellent communication from the start and a pleasure to deal with. Would highly recommend it to anyone needing support for their family, thanks so much for making things so easy and hassle-free.

We are so delighted with Right at Home. They took over my mother-in-law's care package from another care provider in November. The difference in my mother-in-law is remarkable. She is so happy with her carers. They genuinely care! They go over and above their brief in order to make sure she is safe and happy. We cannot thank them enough.

My dad's carer has built up a rapport with dad and often checks on him though the night. He listens and joins in the conversation with dad. We find his carer to be helpful and caring in his role.

Very good service from very pleasant and helpful carers who have helped my dad a lot.

Good so far at night. Wonderful carers in the daytime. Couldn't thank them enough.

The standard of care provided for my daughter is excellent. My daughter has really bonded with the carer and I am more than comfortable leaving her in the care of the carer. Overall, extremely happy with the service provided by Right at Home.

Everyone who calls is professional, polite, well mannered and can't do enough for us. Not only doing things for us but also spending time to chat to us and show an interest in our lives.

Very happy at the moment. All going well. Very polite and friendly. Good with mum.

I am very pleased with your company and the carer.

I have every admiration for the work they do and are always happy and smiling.

Unfortunately, we have had a terrible experience with Right at Home. Firstly the duty of care has been awful with my nan's wee bag constantly overflowing. They have served inadequate meals containing microwave rice, raw tomatoes, and raw bacon which is not only detrimental to her health being elderly and vulnerable but also has no nutritional value. I am currently in the process of raising a very serious complaint to the local authority and regulatory bodies as there had been a breach of confidentiality including patients' family members' names and financial information. The carer left an unprofessional note directed at the family to which we had responded to. As a result of this, the carer had her partner come around the property of my nan and physically assault her grandson. This caused an extreme amount of stress for my nan. We have now changed companies and are more than happy with the service they provide. The carer is still employed at Right at Home so be cautious.

If you need a care agency for ur family member then 'Right At Home' is the care agency to go with, they are exceptional.

Communication between the carers, myself and Mum is excellent. It feels like a team effort. Great care and compassion. There's a trust that Mum will be looked after with respect and dignity. I am always informed of any changes noticed during visits, Mum has limb contractions and pain so the carers are careful moving Mum slowly and patiently. Carers are friendly, professional, polite and Mum is pleased to have them care for her.

Your firm was involved in the end of life care for my wife. From your first contact, the professionalism of your staff was impeccable. The care you provided was a source of comfort for my wife and also her family. In these trying times can only hope that things can get back to normal. I will always remember the dignity my wife was afforded.

The staff who care for our dad are very professional, friendly, and are very kind. My dad, in his words, says 'they are a great gang of girls' and he feels confident with them.

We are more than pleased with the care, your staff are wonderful, can't praise them enough, they just can't do enough for us. They bring a ray of sunshine into very dull days.

They have been very patient and caring for my mum. They are also very friendly and caring with my mum's needs. My mum was very anxious about being cared for by new people but they quickly put her at ease.

Staff are professional, efficient and friendly. Their caring attitude and ability to emphasise with their client, has made the transition home, a positive and enjoyable experience; which we look forward to continuing in the future.