Right at Home (Loughborough)

7 Ark Business Centre, Gordon Road, Loughborough LE11 1JP
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10 30 Reviews
  • Right at Home (Loughborough), Loughborough
Right at Home (Loughborough) is part of the Right at Home UK home care provider family. The branch offers home care to adults with a variety of health needs.

Care plans are created for each individual in order to provide personalised care that supports and empowers each client to live the way they choose.

The branch works in an entirely person-centred way, completely avoiding the 'time and task' method by not tendering to the local authority. This ensures that visit times are consistent and reliable and there is always time to care. Minimum visit times are 30 minutes although 60 minutes calls are preferred.

The Carers are not intensively rostered with ample travel time between visits and never expected to be in two places at once. The health and welfare of their Carers is of utmost importance as well as a duty of care but, it is so much more than that.

The best quality and most compassionate and care is delivered by Carers who are happy, supported and appreciated.
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Care Provided by Right at Home (Loughborough)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £38.30
  • Weekly Live-in Care Fees: £1630 – £1870

The foundation of all our care is a one hour visit, because we don't think effective, compassionate care can be delivered in less. However if only a thirty minute or forty-five minute call is require, in the evening for example we are very happy to accommodate that. There is no minimum provision, if the client only wants or needs, one hour a week we are delighted to assist.

These prices are only a guideline, please contact Right at Home (Loughborough) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Claire Moseley (Registered Manager)

Right at Home (Loughborough) Reviews (30)

10

Right at Home (Loughborough) has a Review Score of 10 (9.961) out of 10, based on 13 reviews in the last 2 years.
Over all time Right at Home (Loughborough) has 30 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home (Loughborough)
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Total of 30, showing 1-20
Review from Kathryn P (Client) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home (Loughborough) looked after me after I had undergone a hip replacement in May 2025, when they took over my post-operative care following on from my family. I was required by the surgeon to wear anti-DVT socks for the six weeks following the operation -- an impossible task for me to perform.
So for four weeks, RaH carers visited me twice daily to see to the (dratted but necessary) socks and to give me care and support as needed as I regained strength and ability. It was apparent to me that every single carer who visited me was extremely well-trained in every aspect of the role. I enjoyed the companionship of each of them, despite my challenging circumstances which, of course, continued to improve with time. From first contact to finish, the RaH management proved extremely capable, flexible and user-friendly. As the time came to ditch the socks and my care was no longer needed, there was some regret, but I am whole-heartedly happy to recommend this care-providing company.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you very much. It is always very rewarding when we have helped with a client's rehabilitation to the point that our service is no longer required. Thank you, too, for the special comment about…read more
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Review from Douglas J (Son of Client) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They were very friendly. They arrived on time and were very punctual. They had an amicable demeanour. They performed their duties at the standard that I expected of them.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you very much. Respite visits are an essential service for the client and particularly the client's family. Being a full time carer is physically, mentally and emotionally very demanding and…read more
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Review from Karen Z (Daughter of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home have been helping my parents live safely at home for three years or so now. They have have been really responsive to changing needs and the quality of service is very consistent. The management team have always responded quickly to requests or concerns.
My father has been particularly
struck that not only are they providing a very professional service, but that they do genuinely care about his wellbeing. Contact with the carers themselves help keep my parents engaged with the wider world in a way that wouldn't otherwise be possible and there are many examples of when they have gone above and beyond what could be expected.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you. It is clear from the comments we have from all CareGivers who support your parents that, they really look forward to their visits and they are a pleasure to support. They have real interest…read more
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Review from W G (Daughter of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company is very efficient, responding quickly to emails, sending schedules and confirming arrangements. My father's carers were kind and compassionate, but efficient in the care they provided. The company has much to recommend it.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you very much. I particularly appreciate that you point out that it is entirely possible to be efficient and still be caring. This is the essence of person centered care which requires a…read more
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Review from Andy B (Son of Client) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother required live-in night support whilst she recovered from a health issue.
Right at Home was very responsive and able to meet our requirements in a matter of a few days. More importantly, the care was excellent and the people who "slept in" overnight with my mother were terrific, the ability
to have consistent faces was important for my mother as she could develop a trusting relationship which she did very quickly. Cannot recommend these folks highly enough.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you so much for your very kind words. It has been a pleasure to support your mother and family and it is always very rewarding when a client's recovery and rehabilitation is successful and our…read more
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Review from K H (Son of Client) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service provided by the carers who go in every day. They take time to chat with my mum as well as completing the various jobs for her. My mum is always happy when they have visited. Thank you.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you so much for your kind review. Completing the 'tasks' on a care plan are obviously important and, can be critical. The importance of having genuinely caring staff who, have the time for…read more
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Review from Glenice P (Client) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care company is the best. Nothing is too much trouble whatsoever, they are very caring and gentle and talk to you to save embarrassment.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you so much. We do remember the basics. We exist to support our clients and will help with anything we can. We are undoubtedly caring and gentle and we respect our clients. It is a pleasure to…read more
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Review from L B (Daughter of Client) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Right at Home team are all caring individuals who are providing safe and effective care for my mother. She requires a daily one-hour visit to provide companionship, welfare check and administration of medicines. Her needs are met in an uplifting, dignified and caring way.
The management team are
responsive and adaptable to changes in circumstances and professional at all times.
I have no hesitation in recommending Right at Home as a home care provider.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you so much for this very kind review. It's particularly good that you've highlighted that our care givers lift your mum's mood. This is such an important part of a care visit. We train this but…read more
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Review from A M (Daughter of Client) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have until recently had the pleasure of using Right at Home as the secondary care provider for my father for the past two years.
We have found the company as a whole to be very professional and also flexible during difficult times.
The staff are friendly, caring and always treated Dad as an individual
and with respect. The quality of care has been exceptional, always willing to go above and beyond for him. Thank you so much.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you for your very kind review. It has been a pleasure supporting your Dad and your wider family. It is particularly pleasing to note your comment on flexibility, which is so important when…read more
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Review from S W (Wife of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has dementia and requires help with personal care. The management team at Right At Home in Loughborough were incredibly helpful and thorough with a very 'can do' attitude. The staff who care for my husband are well-trained and meticulous. They have total respect for both my husband and my
home and we both look forward to their visits. They are patient, kind and always good-humoured - a vital asset when caring for someone with dementia.
They do not leave us until I am entirely happy and my husband is comfortable and settled.
I would recommend Right At Home to anyone who is looking for care for a loved one. Thank you so much.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you so much for your very kind review. It was lovely to meet you at our office recently to 'put a face to a name'. It is particularly gratifying to see your comment about training which, is a…read more
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Review from Steve R (Nephew of Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty has required care in her home since two periods of hospitalisation at the end of 2023. The care which has been provided by Right at Home is exceptional. The supervisory and management team keep up excellent communication and offer superb advice and suggestions. This is very welcome when trying
to look after an elderly relative as it is often very difficult to make informed decisions about their health and wellbeing when it is something you are not experienced with. The caregivers are so kind and caring, very often going above and beyond their standard duties to help out both my aunty and us, her close family. Myself and other close family members live over an hour away from my aunty, so it's very comforting to know that she is in such good hands. Right at Home, you are doing an excellent job - thank you.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you so much for your very positive review. I will, of course, share your comments with both the management team and caregivers. We all love what we do and are completely person-centred; however,…read more
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Review from T H (Son of Client) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, the team is consistently friendly, helpful, and attentive to my mum's needs.
Everything that we have asked for has been no trouble at all and the team is lovely to talk to and always happy to help.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you so much for your very positive review and kind words. It is always a pleasure to assist someone who is so active in their community and to work with a very caring and responsive family.…read more
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Review from Angela B (Daughter-in-law of Client) published on 1 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law needed care suddenly after a short illness. I rang Right at Home Loughborough who answered the phone straight away, they arranged everything in a professional, friendly way. The carers arrived at more or less the same time each day. They helped my mother-in-law to get dressed, prepped
breakfast and other meals, hot drinks etc. The staff were clean and well presented and more than helpful, cleaning the bathroom, making beds, and putting the vacuum around when asked to do so. Very good service, not cheap but worth it.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you for your comments about our service. Our rosters are prepared a week in advance, so if there are some slight changes in times, clients are aware. It is our policy for our caregivers to…read more
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Review from E R (Daughter of Client) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home (Loughborough) provide outstanding help and support for my dad. The care staff go out of their way to make my dad comfortable at home. I would highly recommend Right at Home (Loughborough).
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you very much, it is a real pleasure to support your dad. Thank you also for highlighting that our caregivers do go out of their way though, in reality, that is what they do with all clients…read more
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Review from Stan T (Husband of Client) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A first class service, carers are very efficient and friendly and really do care.
Nothing is too much trouble and we are treated with respect.
My wife enjoys the visits and looks forward to the carer coming.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you very much. It is so important that clients have a great relationship with CareGivers and look forward to their visits. Of course, there are always the practical tasks to attend to but,…read more
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Review from Helen H (Daughter of Client) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home (Loughborough) provide excellent care and support for my mother, enabling her to stay in her own home. The carers are kind and attentive, willing to go the extra mile if need be to ensure that her needs are met.
They are very understanding of her medical conditions and the company itself
frequently demonstrates that the client is at the forefront of all decision-making. I know that if there are any concerns that arise I will be notified immediately and the rest of the care team will likewise be informed. I would therefore not hesitate to recommend Right at Home (Loughborough) to anyone seeking highly professional home help.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you so much for these kind words, we will notify the team supporting her. It is particularly appreciated that you highlight our person-centred approach and responsiveness, much appreciated.
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Review from Richard H (Son of Client) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home (Loughborough) has provided outstanding help and support for my mother. The quick response, due to an immediate requirement, and the quality of care that the team have provided has been absolutely fantastic. Providing outstanding care to my mother, they have been very understanding of
her needs. I highly recommend Right at Home (Loughborough).
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you very much. I remember that you used live-chat to make your enquiry which, is increasingly popular and, I believe we responded almost immediately which we always try to do. I'm so pleased you…read more
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Review from Nigel C (Son of Client) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home Loughborough are an outstanding provider of care services. They have provided care for my mother for three days per week, for over eighteen months. The care staff are all friendly and extremely competent. The management systems kept at her home, ensure that any issues are reported and
notified to other carers, and escalated if required. The company has also helped provide other services including advice on how to claim attendance allowance.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you very much. It has been a pleasure to support your mother from the very first visit. We are of course primarily focused on our client but are very happy to help with advocacy and sign-posting…read more
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Review from Sarah B (Daughter of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home are providing outstanding care to my mother. They have been very careful to understand her needs and match her with a carer who has helped her adjust as she is needing increasing levels of support. Taking her food shopping and ensuring the food is put away once home, leaves Mum able to
manage her own meals. She really looks forward to the visits and companionship as well as the practical help she receives. I highly recommend Right at Home.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you for your kind words. It really did make a difference though to work with you to find the most suitable CareGiver for your mother. As you know our first choice was not a success which, may…read more
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Review from Diane H (Daughter of Client) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home Loughborough have been providing care for my elderly parents for over a year. They offer an excellent caring professional service which we are all very pleased with. Highly recommended.
Reply from David Newcombe, Managing Director at Right at Home (Loughborough)
Thank you so much. As you know your parents are still remarkably independent however, it is really lovely to be able to help with the heavier household duties. We are always delighted to do whatever…read more
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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Right at Home (Loughborough) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.961 for Right at Home (Loughborough) is calculated as follows: ( (73 Excellents x 5) + (3 Goods x 4) ) ÷ 76 Ratings = 4.961
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Loughborough) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (5)

David

David Newcombe

Job Title: Managing Director Joined: 2020

David has a commercial and general management background. During 2020, he, like many, questioned if there could be, or should be, more to his working life. The answer was a resounding yes, and he realised that the route to care had been signposted many times in his life, and he was introduced to Right at Home UK. He now believes moving into care was the best decision he has ever made, as it is truly a privilege to work within this sector and serve the community.

Claire

Claire Moseley

Job Title: Registered Manager Joined: 2021

As the Registered Manager, Claire has responsibility for both the quality and the compliance of the care delivered. This means she will be very familiar with the needs of every client and will have interviewed every Carer herself. The role of the RM within a care company is most important, as they are the first point of call for the CQC.


Claire has a Degree in Psychology with Health Studies and has worked in the care sector for over twenty years. During this time, Claire has amassed valuable experience in all areas of care.

Danielle

Danielle Bradshaw

Job Title: Care Co-Ordinator Joined: 2021

The Care Co-Ordinator is responsible for scheduling calls for our Carers to fit in with the requirements of the Clients, whilst also planning the most effective routes with sufficient travelling time between calls. Danielle ensures that visits are made and that care is delivered in a timely manner. With many years in the Care sector, Danielle has a Level Three Diploma in Health and Social Care and a Foundation degree in Nursing. Before taking on this role, Danielle was previously our Senior Carer.

Mandy

Mandy Nash

Job Title: Field Care Supervisor Joined: 2023

In her role as a Field Care Supervisor, Mandy conducts supervisions with Carers and reviews with Clients as well as sharing the ‘on-call’, out-of-hours duties with Claire, Danielle and Ru. Being 'on-call' can also include visiting Caregivers and clients as required, as all of the team at Right at Home Loughborough are always ‘carers’ first.

Mandy has another string to her bow, in that she has multidisciplinary ‘train-the-trainer’ accreditation so she delivers most of our training to new Carers and as part of the constant refreshers and updates for Carers.

Rutendo

Rutendo Zenda

Job Title: Senior Carer Joined: 2024

As Senior Carer Ru is responsible for client and carer liaison and specialist services such as health monitoring.

Frequently Asked Questions about Right at Home (Loughborough)

What Type of Services does Right at Home (Loughborough) offer?

Right at Home (Loughborough) offers Home Care.

How many Carers does Right at Home (Loughborough) employ?

Right at Home (Loughborough) employs 17 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Loughborough) to verify any information. View our terms and conditions. Right at Home (Loughborough) has an Enhanced Service - more info.