Right at Home (Loughborough)

Thank you for this very positive review. All carers involved in supporting your Mum loved spending time with her. Caring is not and easy job and, requires a very specific type of person to do it really well, not least, because it can sometimes be very emotionally challenging. So, it is particularly rewarding for our whole team when have helped with rehabilitation to the point that we are no longer required. That is when we know we have definitely done our job. Thank you, we have passed your kind words to the team. Read less

Thank you for your warm words. Thank you too for highlighting the strength of our process and punctuality of our carers which is so important in home care. It is very pleasing to hear such positive words to describe our carers. We have very high standard in recruitment and training, including me leading the first day of induction which is very much part of the on-boarding process. Something I always look for in the day is a strong understanding of person centred care and the role of a carer. Our training is very thorough however, the foundations of care have to be there naturally. We will pass your comments to the carer team, they will be thrilled. Read less

Thank you for taking the time to write this review and for your kind words which, will be passed on to the team. They will be thrilled. Great leadership is of course essential so, thank you for also praising our Registered Manager. Delivering truly holistic care is though, a real team effort and can only be delivered effectively and with compassion, by carers who genuinely and whole-heartedly care. Integral to this is the principal of person centred care and the understanding of the clients' conditions, needs and preferences. Thank you again. Read less

Thank you for your very kind review. We always share reviews in the business particularly, with the carers most involved and they will be thrilled. We are proud to deliver considered, person-centred care which, is a widely used term in the sector but, it takes the right team, all sharing the same ethos, to consistently deliver it. Your use of the word partnership and the reference to the gradual increase to your mother's needs is so important. We always encourage engagement with a client very early on which, maybe just be a couple of hours per week, which is why we welcome small packages. Thank you again, it is much appreciated. David Read less

Thank you so much for this review. As a provider that works almost exclusively with private clients and can therefore avoid the typical 'time and task' approach to care, we usually have capacity, even at Christmas. Punctuality is also a strength because our carers are not intensively rostered meaning they have sufficient travel time and, most importantly, time to care. We have passed your kind comments to the carer involved who will be thriller to read it, she was certainly well matched to your mum. Read less

Thank you for your positive review. I think you sum up very well, the important factors of all care but, home care in particular. Our carers are friendly not because we trained them to be, because they are, naturally. They are helpful because they care and the desire to help is at the basis of all care. They are professional because they are care professionals who, don't often get the recognition they deserve. You should look forward to the carers visits, it would be awful not to. We have a very strong selection and retention process then we support or carers to do the best job they can at every visit. Thank you. Read less

Thank you for your positive review and recommendation. Rehabilitation is a very important part of our service, not least because NHS provision is very specific, rightly aimed at those with the greatest need, and also, time limited. We therefore provide a vital, sometimes unknown service and, it is very gratifying to assist a client to the point at which we are no longer required, even if that is a very short period of time. Thank you again. Read less

Thank you for your kind review. Given the relentless increases to employment costs and general inflation which, we have no choice but to pass on, it is particularly good to hear that you consider our care to be very good value for money. We set out five years ago to be amongst the best which our reviews and awards confirm. We did this in the knowledge that high quality provision carries a premium and, in these challenging times, it is encouraging that this policy is correct. Thank you, David Read less

Thank you so much for this review and for highlighting our flexibility and positive attitude which, is at the heard of truly person centred care. There is certainly not a 'one size fits all' solution in social care because of individual choices and preferences and sometimes, very varying needs. As you point out, if we can do something we will do it and, that mentality runs right through the whole team. Thank you again, David Read less

Thank you very much. It is always very rewarding when we have helped with a client's rehabilitation to the point that our service is no longer required. Thank you, too, for the special comment about our training, which we do take very seriously. Our induction programme is five days long, and I take day one, which I see as very much part of onboarding. Strong training and a very diligent selection process result in high-quality and consistent care across the business. Thank you. Read less

Thank you very much. Respite visits are an essential service for the client and particularly the client's family. Being a full time carer is physically, mentally and emotionally very demanding and carer fatigue is very real. We offer this for just a day or two or extended periods, it is of course all dependent on the client and their family. It also serves very well as an introduction to care to which, sometimes, there can be some anxiety or resistance. It was a pleasure to support your family and we look forward to the next time. Read less

Thank you very much. I particularly appreciate that you point out that it is entirely possible to be efficient and still be caring. This is the essence of person centered care which requires a professional but entirely human approach. I fully understand the four star score for value for money but our fees are entirely driven by both National Minimum Wage and soon, the increase in Employers National Insurance Contributions. The costs of providing care which meets the CQC's standards of being Safe, Effective, Caring, Responsive and Well-led are now huge and sadly will only increase. Thank you for your considered review. Read less

Thank you so much for your very kind words. It has been a pleasure to support your mother and family and it is always very rewarding when a client's recovery and rehabilitation is successful and our services reduce or cease completely. We know we have done our job! Regarding our ability to commence service quickly, this is largely a feature of us always having capacity as a truly person centred provider and then consistency service and the care team allocated is so important. Thank you again, this review will mean a lot to the carers involved. Read less

Thank you so much for your kind review. Completing the 'tasks' on a care plan are obviously important and, can be critical. The importance of having genuinely caring staff who, have the time for conversation and to listen, should never be overlooked. This time also allows trained, professional caregivers to observe and monitor: is the client in good spirits?, are they communicating as usual, are they sitting comfortably -essentially looking for changes which could indicate, infection, progression of a condition or a low mood, all of which are hugely significant. This is person-centred care. Read less

Thank you so much for this very kind review. It's particularly good that you've highlighted that our care givers lift your mum's mood. This is such an important part of a care visit. We train this but it is essentail that we recruit positive and caring staff who always want to make a difference in each and every call. Thank you also for commenting on the managmeent of the care, we do have an amazing team. Thank you again. Read less

Thank you for your very kind review. It has been a pleasure supporting your Dad and your wider family. It is particularly pleasing to note your comment on flexibility, which is so important when circumstances change. A contributing factor to our responsiveness is that we only work in a person-centred way and as, we don't tender to the local authority, we do not intensively roster our CareGivers. This means we always have built-in flexibility to help our clients and their families when they need us most. Read less