Right at Home (Loughborough)

7 Ark Business Centre, Gordon Road, Loughborough LE11 1JP
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10 30 Reviews
  • Right at Home (Loughborough), Loughborough
Right at Home (Loughborough) is part of the Right at Home UK home care provider family. The branch offers home care to adults with a variety of health needs.

Care plans are created for each individual in order to provide personalised care that supports and empowers each client to live the way they choose.

The branch works in an entirely person-centred way, completely avoiding the 'time and task' method by not tendering to the local authority. This ensures that visit times are consistent and reliable and there is always time to care. Minimum visit times are 30 minutes although 60 minutes calls are preferred.

The Carers are not intensively rostered with ample travel time between visits and never expected to be in two places at once. The health and welfare of their Carers is of utmost importance as well as a duty of care but, it is so much more than that.

The best quality and most compassionate and care is delivered by Carers who are happy, supported and appreciated.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £38.30
  • Weekly Live-in Care Fees: £1630 – £1870

The foundation of all our care is a one hour visit, because we don't think effective, compassionate care can be delivered in less. However if only a thirty minute or forty-five minute call is require, in the evening for example we are very happy to accommodate that. There is no minimum provision, if the client only wants or needs, one hour a week we are delighted to assist.

These prices are only a guideline, please contact Right at Home (Loughborough) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Claire Moseley (Registered Manager)

Admission Criteria

  • We are regulated to provide personal care to anyone aged 18+. we cannot provide to anyone below the aged of 18.

Right at Home (Loughborough) Reviews (30)

Total of 30, showing 21-30
10

Right at Home (Loughborough) has a Review Score of 10 (9.968) out of 10, based on 16 reviews in the last 2 years. Over all time Right at Home (Loughborough) has 30 reviews.

Overall Experience

  • 29
  • 1
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Date Published

30
4
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16
14

Review from Terence W (Son of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been suppling carers for my elderly parents. As a family we cannot thank the staff enough. They have been 100% committed and have genuinely supported them in every need, the carers have looked for any other issues that they can help with prior to leaving. My parents have decided that
they need to go into a residential setting as they are both in their mid-90s.
As a business, they fill all the criteria of a good and well-managed company
Many thanks to all at Right at Home.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you for your very positive review. Your parents were very popular with all CareGivers and it was a pleasure to support them. Enabling clients to stay safely in their own home for as long as possible is a very important part of our service offering though, it's good that your parents have decided to move to a residential setting at a time that's right for them. Very kind regards.

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Review from R T (Son of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started needing help from carers in early summer 2022. From the moment we first contacted them, Right At Home Loughborough were friendly, professional, caring and very reliable. Whilst Mum only needed one hour’s care visit per day, this service was reliably provided and the level of daily care
and also the management support were thoroughly appreciated.
Mum benefitted from Right At Home Loughborough’s services until January 2023 when she decided to move into a care home. I’d happily recommend them.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you for your kind words. It is so important to offer an appropriate amount of support, even if it's only an hour a day which, is why we always have a lot of packages like this. We were delighted to support your Mum until she decided to move to a residential setting. Kindest regards.

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Review from Andrew M (Son of Client) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your client is my mother. She is really quite disabled and has extremely limited mobility.
She has severely impaired grip strength, widespread osteoarthritis, a degree of deafness, and a myriad of problems.
Over the summer, for some reason, I can't remember what, she had carers from another company.
They were not brilliant. What I mean by that, is that, and this is in no way racist, all from foreign climbs, and as such, had pronounced accents; which, due to mum's deafness, made it difficult for her to understand them. As individuals, by and large, they were nice people.
They often, however, did not stay with mum for the whole hour that she'd paid for.
Anyway, we dispensed with their services and were recommended your good selves....What a difference!
All the ladies have English as their mother tongue. They are all kind and of a cheerful disposition. Nothing is too much trouble for them, and they do stay for the full hour.
All in all, can't fault them!
Thank you all.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for your kind review. I thoroughly enjoyed meeting your mother when I did the initial assessment and I know she's been very popular with all CareGivers. Good communication is of course vital, not helped by the now ever-present masks but, they are a must. We do have a very happy team who are all focused on providing the best care and the last part of the visit, once the 'tasks' are complete, with a cup of tea, is the often most important. Thank you.

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Review from Amanda W (Wife of Client) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Right at Home a couple of times already to look after my husband for a few days while I've been away but this time it was 17 days, but as usual, the Managing Director and the whole team took it in their stride. The cat was fed, plants were looked after, and of course, my husband had a lovely
time chatting with the different care givers! So professional in getting the job done smoothly, while so friendly and caring. I have no reservations about using Right at Home and from our experience I would highly recommend them. A great team.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much. Occasional, short term or 'respite care' is a very important and increasingly popular, service and it's such a pleasure to support you and your husband. The team all loved visiting and fully understood the pecking order in the house, with the cat, very much, at the top! We very much look forward to the next time, thank you and kind regards, David

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Review from J M (Daughter of Client) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company stepped in at short notice when my mum was end of life. They were really responsive to our needs and provided a top-quality service. The staff were capable, warm and friendly whilst maintaining professional boundaries. One staff member, in particular, was incredibly supportive in providing
care at the time most needed. The management were available and responsive and so supportive during the bereavement. We couldn't have asked for a better company to support us and will def recommend and use it again when needed. Thanks to all at Right at Home.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for your positive review. It is sometimes simply not possible to help everyone, but we will always do our utmost and, whatever we can do, to help. It was a privilege to support your mum and your family at the most trying of times. Kind regards.

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Review from Sue T (Daughter of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been working with my father for some two and a half years, visiting him three times a week to take him shopping, to appointments etc. At that time I lived abroad and was very happy with the input he was getting. I returned to the UK in October of last year this input of care continued.
However, some three weeks ago a carer from Right at Home contacted me to say that he seemed rather confused and had got all his tablets mixed up. She suggested they call in each day which I agreed to. I went to see my dad and it was obvious that there had been a sudden deterioration. That soon got to a stage where he required three visits each day. On one visit the carer called his senior as dad was having toilet issues. She assessed the situation, called 999 and he was in hospital for a week. Two days after his discharge he again had problems. 999 was called, took 12 hours to arrive. The member of staff stayed through the night with him. Incredible. The level of care from Right at Home is second to none.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you for your very kind words. It has been a pleasure to support your father and he has been very popular with all CareGivers. He is such a gentleman. The Senior CareGiver who supported him through the night, whilst awaiting an ambulance, will be delighted with your comments. It is very good to know that he responding well and we would love to resume care for him should the opportunity arise.

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Review from John O (Son-in-law of Client) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional management and caring team in difficult times, they always tried to supply the care package required.
Always kept you aware of their situation.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you very much for the review. It was a pleasure supporting you and your mother-in-law, and thank you for stating that you are extremely likely to recommend us.

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Review from Glynis (Client) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service. The caregivers are calming and patient, professional and caring. They are very understanding of my needs.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for this lovely review. I know I speak for the whole team in saying that it is a pleasure supporting you and to have helped with your rehabilitation thus far.

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Review from Jaime B (Client) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are the best care company I have ever had. They make you feel accepted with all my illnesses and mental health issues. They go above and beyond what any other care company has done before. Much more personable than previous carers I have had.
Assessment was through I wouldn't want to
go to another care company.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you so much for your kind comments. And thank you for your honest and open approach in the assessment, it made it so much easier for us to provide the appropriate support from the start and refine and adjust it as required. I know our Manager and the team love supporting you and are very happy with the progress they and you have made.

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Review from P O (Brother of Client) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt, helpful, sensitive to the needs of the client. In addition to this, I would describe the care as professional, support and consistent. I enjoy the log entries. Very helpful and informative.

Reply from David Newcombe, Managing Director at Right at Home (Loughborough)

Thank you for this very positive review, Peter. It is much appreciated, and I will, of course, pass your comments on to the team.

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Current Review Score: 10.0 (9.968)

Overview of Review Score

The Review Score of 10 (9.968) out of 10 for Right at Home (Loughborough) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Right at Home (Loughborough) is calculated as follows: ( (91 Excellents x 5) + (3 Goods x 4) ) ÷ 94 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Loughborough) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

Meet the Team (5)

David

David Newcombe

Job Title: Managing Director

Joined: 2020

David has a commercial and general management background. During 2020, he, like many, questioned if there could be, or should be, more to his working life. The answer was a resounding yes, and he realised that the route to care had been signposted many times in his life, and he was introduced to Right at Home UK. He now believes moving into care was the best decision he has ever made, as it is truly a privilege to work within this sector and serve the community.

Claire

Claire Moseley

Job Title: Registered Manager

Joined: 2021

As the Registered Manager, Claire has responsibility for both the quality and the compliance of the care delivered. This means she will be very familiar with the needs of every client and will have interviewed every Carer herself. The role of the RM within a care company is most important, as they are the first point of call for the CQC.


Claire has a Degree in Psychology with Health Studies and has worked in the care sector for over twenty years. During this time, Claire has amassed valuable experience in all areas of care.

Danielle

Danielle Bradshaw

Job Title: Care Co-Ordinator

Joined: 2021

The Care Co-Ordinator is responsible for scheduling calls for our Carers to fit in with the requirements of the Clients, whilst also planning the most effective routes with sufficient travelling time between calls. Danielle ensures that visits are made and that care is delivered in a timely manner. With many years in the Care sector, Danielle has a Level Three Diploma in Health and Social Care and a Foundation degree in Nursing. Before taking on this role, Danielle was previously our Senior Carer.

Mandy

Mandy Nash

Job Title: Field Care Supervisor

Joined: 2023

In her role as a Field Care Supervisor, Mandy conducts supervisions with Carers and reviews with Clients as well as sharing the ‘on-call’, out-of-hours duties with Claire, Danielle and Ru. Being 'on-call' can also include visiting Caregivers and clients as required, as all of the team at Right at Home Loughborough are always ‘carers’ first.

Mandy has another string to her bow, in that she has multidisciplinary ‘train-the-trainer’ accreditation so she delivers most of our training to new Carers and as part of the constant refreshers and updates for Carers.

Rutendo

Rutendo Zenda

Job Title: Senior Carer

Joined: 2024

As Senior Carer Ru is responsible for client and carer liaison and specialist services such as health monitoring.

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