Right at Home (Windsor & Maidenhead)

Bridgeview House, Ray Mead Road, Maidenhead SL6 8NJ

Right at Home (Windsor & Maidenhead)
Right at Home (Windsor & Maidenhead)
Right at Home (Windsor & Maidenhead)

Right at Home (Windsor and Maidenhead) provide versatile care packages, built to specific caregiving needs and preferences, helping families with vulnerable members who need assistance around the home, as well as for post-hospital care.

Clients can benefit from personal care and companionship, help with mobility and short-term respite needs. All care workers are experienced and committed to the provider's vision of supporting dignity and independence.

Group : Right at Home UK

Person in charge: Alyson Hobbs (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Staff Languages (other than English): Punjabi Mirpuri, French, Lithuanian, Panjabi, Punjabi, Polish, Russian, Urdu

Fees Guide: £20

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Right at Home (Windsor & Maidenhead): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

10 Right at Home (Windsor & Maidenhead) has a Review Score of 10 (10.000)

The Review Score of 10 (maximum of 10) for Right at Home (Windsor & Maidenhead) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Right at Home (Windsor & Maidenhead) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Right at Home (Windsor & Maidenhead) is calculated as follows: ( (90 Excellents x 5) ) ÷ 90 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Right at Home (Windsor & Maidenhead) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Right at Home (Windsor & Maidenhead)?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Right at Home (Windsor & Maidenhead)

  • Client / Service User
    10
  • Daughter of Client/Service User
    2
  • Husband of Client/Service User
    2
  • Son of Client/Service User
    1

Very professional, very helpful, always kind and up for a good laugh! I would not be walking without their help (total to date 76 steps).

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott MacRae, Director at Right at Home (Windsor & Maidenhead) responded to this review on 13 Jun 2017:

Many thanks for your excellent review it is always great to reable a client and seeing them improve with our care and support. An ideal result for Right at Home Maidenhead.

I have never had a live-in carer before and it works really well, I am treated with respect and dignity.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott Macrae, Director at Right at Home (Windsor & Maidenhead) responded to this review on 16 May 2017:

Many thanks for your kind review, we are so happy to have found you a great long term live in.

Very pleased with the regular carer, also sporadic carers and also their companionship.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott Macrae, Director at Right at Home (Windsor & Maidenhead) responded to this review on 12 May 2017:

Many thanks for your review. I am glad you are happy with our carers including the "sporadic" ones.

My mother is very happy to have a regular morning carer who is reliable, kind and caring. However, she would prefer an earlier weekend morning call if possible. She also particularly appreciates the social visits and outings.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott MacRae, Director at Right at Home (Windsor & Maidenhead) responded to this review on 02 May 2017:

Many thanks Andrea, we try our hardest for your mum.

They are wonderful people.
They help everyone they visit.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott MacRae, Director at Right at Home (Windsor & Maidenhead) responded to this review on 02 Mar 2017:

Thanks Doreen, we try our hardest!

My experiences with all the carers I've had have been great.
They are all lovely and chatty and caring.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott, Director at Right at Home (Windsor & Maidenhead) responded to this review on 02 Mar 2017:

Many thanks, our caregivers really appreciate your compliments.

I am finding my experience with my carers very good and always look forward to their visits and to all the help they give me.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott MacRae, Director at Right at Home (Windsor & Maidenhead) responded to this review on 02 Mar 2017:

Many thanks, your regular caregiver looks forward to coming to see you too.

I have found all the carers efficient, friendly and caring. The company has always been helpful when an emergency arises.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All carers are very good, no problems. Good time keepers, with a smile.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother is 90 and suffers from vascular dementia. I was in difficulty in finding Carers who could speak Punjabi for mother. I tried many other care agencies locally and outside the Borough but to no avail. Right at home looked into this avenue attentively and managed to obtain Punjabi speaking Carers. This has been an immense support for mother, not only is she familiar with the Punjabi speaking Carers but communicates regularly with the Carers. I am grateful that Right at Home understand the needs of the Client with dignity and passion. Right at Home have been caring for my elderly mother since 2014 and have been providing a service that is tailored to my mother’s requirements. I will certainly recommend Right At Home to other users as Right at home have demonstrated outstandingly the level of care with professionalism and helped the wider community. The management and staff are very courteous and have a dedicated out of hours number for any issues relating to care.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott MacRae, Director at Right at Home (Windsor & Maidenhead) responded to this review on 10 Jun 2016:

Many thanks Palwinder. We always try hard to meet our clients expectations and this instance we specifically hired a Punjabi speaker who was kind, reliable and caring. I am glad you are happy with our service and congratulations for your carer award recently.

On the whole the carers have been good or excellent. I have been very pleased with the service of Right at Home. After excellent help yesterday 16th April, I have upgraded good to excellent for overall standard.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am so happy with my two carers. They help me so much and I look forward to them visiting me. I get to go out to the bank and Tesco and they help me with my bath. They are both good cooks and make sure I have a good lunch.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very happy with the care and support my wife receives form Right at Home Maidenhead. The carers are excellent and my wife is well looked after. I can trust them to take care of her whilst I go to the shops.
I am happy with the times the carers come and I am informed of any changes either on the phone, in person or via email. I would recommend this company to anyone who needs care. Thank you.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott MacRae, Director at Right at Home (Windsor & Maidenhead) responded to this review on 07 Apr 2016:

Thank you for the positive feedback. We always try our hardest for your wife and yourself.

I like all the care as an individual, most of the carers are excellent. Some are good. On the whole I am very pleased.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Scott MacRae, Director at Right at Home (Windsor & Maidenhead) responded to this review on 07 Apr 2016:

Thank you for your review, our caregivers try hard to offer the best care to your wife and in turn to you. It means a lot that you are happy with our care.

My sister and I have been really impressed by the way the team at Right at Home Maidenhead have stepped in to provide evening and weekend care assistance for our father.

They have assessed Dad's care needs in a sensitive and holistic way and reacted quickly and constructively to any issues that Dad has raised.

All of the carers who assist Dad are very pleasant people who seem to enjoy their work and are committed to the ongoing learning and development training offered by Right at Home. Most importantly they are good company for Dad and he regards them as friends who he looks forward to seeing them each day for chats.

How likely would you be to recommend Right at Home (Windsor & Maidenhead)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2017

Best Employers in Care Awards

Recipient: Right at Home UK

Date: Wednesday 08 Feb 2017

more details

April 2016

Top 10 Home Care Groups 2016

Recipient: Right at Home UK

Date: Friday 01 Apr 2016

more details

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