Right at Home (Derby and Surrounding)

I'd be lost without them.

My mum started receiving help at the end of January 2026 after a long illness. She had been completely independent before and was quite worried about relying on people to care for her. From our first discussions with the manager, who visited mum at home, we were put at ease straight away. She spent time chatting with mum and finding out about her life, her wishes and any concerns she might have. The care package was arranged for mum, fitting in with her requirements. Mum is very happy with all of the carers, who are kind, thoughtful and cheerful. We feel very happy to have chosen Right at Home as the care provider for mum and would recommend them without hesitation.

We are extremely happy with the care and attention that my wife receives from all the staff with whom we meet. I know that she is safe and well looked after during the service provision. Well done to you all.

Thank you for all you do !

The Right at Home team in Derby provide visiting home care support for my mum, who has well developed mixed dementia, currently aged 87, living alone and was someone who did not want to accept any care support at all, denying the dementia diagnosis. When I engaged the team, my mother was at risk due to her condition and because she is very active, regularly walking 3 miles crossing busy roads. I live 3 hours away. Over time the carers have develop a trust relationship with my mum and we now have a good care plan in place, which reduces my mums risk, with her being pleased to have 'new friends' visiting. The team continue to respond to my mum's developing care needs and I have daily access to the records of every visit. When I have provided feedback to the team, they have quickly responded to it. The team are caring, practical and proactive, responding to situations which have arisen immediately to ensure my mum is safe.

'Right at Home' was recommended by a friend. It took a little time to convince Mum this is a good idea. She is very capable but I wanted her to have (to start with) a couple of hours a week where she could concentrate on getting herself ready for work.

Right at Home came to my parents house for a consultation which I joined. This visit was so lovely, we had a cuppa and Mum showed the carer around the house and spoke to Dad too to make sure he was happy. Mum and Dad weren't rushed at all and we all had a good chit chat about all sorts. Within two weeks the care had started. Mum isn't great with anything online - she rings and pays over the phone and gets an invoice through the post which is perfect. The two ladies that alternate the care are just great and Mum has settled into the routine of being able to leave Dad alone whilst Dads carer is there. We've just booked extra care for a day so I can take Mum on a trip to London! Thank you RatH :)

Basically it's hard to think of a better run organisation. At a time when you need help the most Right at Home are there for you.

Right at Home (Derby) has offered a very professional, supportive, and caring service to my mum. I am most grateful to the carer and her team for giving the family peace of mind, knowing that she is in good hands, and for maintaining excellent communication at every step.

I cannot praise the care and attention that my partner received too highly. All the carers were so good and treated us both with kindness and dignity. I would recommend Right at Home to anyone needing care. Nothing was too much trouble.

I highly recommend Right at Home (Derby) to anyone in need of home care services. Their exceptional support and expertise have made a challenging time much more manageable for our family.

Throughout our contact with Right at Home every member of staff we have had contact with has been courteous, informed and reliable. Special thanks to three members of staff in particular and I know that H would want me to send special thanks to a particular lady, one of the carers.

Mum has been expertly looked after by Right at Home for the last few years. Her needs have fluctuated over this time and it has been very useful for us that Right at Home has been able to accommodate the extra or fewer care calls that she has required. Mum has enjoyed meeting all the different carers and we are confident that, despite our living many miles away, Mum is able to live in her own home, which is exactly where she wants to be, with the help of these dedicated professionals.

These situations are challenging, but Right at Home makes it that bit easier

Right at Home have provided a wonderful service to my parents. Several friendly, caring, conscientious ladies came to our family home for 3-4 years to support my Mum in the final years of her life, and they have just started to provide a similar service for my Dad. I would describe them as angels. Their support has provided our family with peace of mind, dignity and good humour. I can't stress enough how much they added to my Mum's quality of life as she struggled with various things, and I am sure they will do the same for my Dad.

All my carers have been very pleasant, and helpful. Carers have different levels of experience but they all follow directions well and have learned what I need support with and how quickly so I have been very happy with the service Right at Home Derby has provided me with. I would thoroughly recommend them to anyone seeking support at home. This has been my first and only experience of home care so I can't say anything about value for money, but I am very satisfied with the care and service that I receive. The only reason I've rated management with 4 stars is because communication has sometimes not been as good as it could be (e.g. between the office and my daughter). However, the carers have been very willing to contact the office on my behalf to check arrangements, etc.

I can honestly say that the team at Right At Home Derby have been amazing very personal and reactive to any changes or additional support required. We now have live-in care for my Uncle which has been seamless and a fantastic support for his well-being. To be able to remain at home was his biggest desire and Right At Home has made that possible for him.

I am the court-appointed deputy for my brother who had a stroke three years ago. Not living close to my brother we depend on Right at Home to provide the primary care. Nothing is too much for them (I try to keep my requests reasonable!) replies are friendly and efficient. Delivery is always accurate. Happy to recommend Right at Home (Derby branch in this case).

Right at Home has continued to excel at providing carers who are well-matched to meet my complex needs. I feel safe knowing they are highly trained and well-supported. They are a very happy team which goes a long way to improve the wellbeing of the clients.

I have been with Right at Home for over 5 years. My team of carers are professional and caring. Although the turnover has often been high they have always tried to meet my needs and provide the appropriate cover. I would recommend them.

Professional, caring, reassuring and meet my needs in the best ways they can. The carers are always respectful to me and encouraging in an empathetic way to get out and about which is beneficial for my confidence. One of the best decisions I have made.