I would thoroughly recommend them to anyone seeking support at homeF D(Client / Service User)
The team's dedication and commitment to ensuring my father's well-being have been truly remarkablCaroline J(Daughter of Client/Service User)
I cannot praise the care and attention that my partner received too highlyPenny F(Partner of Client/Service User)
I would thoroughly recommend them to anyone seeking support at homeF D(Client / Service User)
The team's dedication and commitment to ensuring my father's well-being have been truly remarkablCaroline J(Daughter of Client/Service User)
I cannot praise the care and attention that my partner received too highlyPenny F(Partner of Client/Service User)
Right at Home Derby has been taking the worry away from caring for a loved one since 2012. On the back of an Outstanding Caring Rating from CQC, they have gone on to win local and national care awards for the quality of care provided, winning the prestigious UK Skills for Care Accolade for "UK Best Employer in Care 50-249 employees"
Right at Home provides a person-centred approach to home care...
Right at Home Derby has been taking the worry away from caring for a loved one since 2012. On the back of an Outstanding Caring Rating from CQC, they have gone on to win local and national care awards for the quality of care provided, winning the prestigious UK Skills for Care Accolade for "UK Best Employer in Care 50-249 employees"
Right at Home provides a person-centred approach to home care focusing on improving the quality of life of the individual. Highly trained CareGivers combine with industry-leading technology to ensure your loved one is safe and that you have the reassurance of knowing what has happened on each call.
Care is available from 1-hour to 24-hour live-in care. Right at Home will work with clients to help co-design a support plan which will provide the peace of mind and support clients and relatives are looking for.
Customers are able to select from a range of qualified CareGivers to ensure a good match and consistency of care. Reviews and quality checks are completed on a regular basis to ensure complete satisfaction and quality of support.
Clients/Family have free access to an online portal where they can view care plans, call notes, medication and activities completed on each call. Live monitoring and time-stamped log-ins ensure you know what is happening and when.
Care is available for young adults with learning or physical disabilities, dementia care and complex care with delegated authority from district nurses.
With highly trained, personalised and dedicated non-uniformed care assistants, carers provide everything from companionship and personal care to palliative and live-in care.
All carers are fully DBS/CRB checked, complete psychometric profiling, references checked and have completed up to three weeks' training to include the Care Certificate.
Care Provided by Right at Home (Derby and Surrounding)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
45 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£36.50 - £38.50
Weekly Live-in Care
£1,855 - £2,226
The price(s) shown are provided by the agency. Contact Right at Home (Derby and Surrounding) for full pricing details and T&Cs.
Contact Right at Home (Derby and Surrounding) to get a personalised quote:
Right at Home (Derby and Surrounding) has a Review Score of 9.9 (9.855) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Derby and Surrounding) has 75 reviews.
Reviewer Connection to Right at Home (Derby and Surrounding)
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Showing 75 reviews matching selected criteria
Review from Valerie H (Daughter of Client) published on 6 January 2021 Submitted via Postal Card•
Overall Experience
We have only used your service twice for respite care, but the care my Mum received was second to none. We asked for the same young lady on the second instance and were lucky enough to have her for all the calls. This was great as Mum likes her very much and trusted her, as did we. The office team...
We have only used your service twice for respite care, but the care my Mum received was second to none. We asked for the same young lady on the second instance and were lucky enough to have her for all the calls. This was great as Mum likes her very much and trusted her, as did we. The office team I have had dealing with has also been amazing. Thank you so much.
↩Reply from Melanie Rowland, Registered Manager at Right at Home (Derby and Surrounding)
Thank you for your lovely review, your mum is a pleasure to support, the CareGiver has really enjoyed her time with your mum. We hope to be able to help out in the future.
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Review from J M (Client / Service User) published on 19 October 2020 Submitted via Postal Card•
Overall Experience
I have been extremely delighted with the care I have received from Right at Home. All the carers have been very caring and polite nothing is too much trouble. I could not have managed without them.
I have been extremely delighted with the care I have received from Right at Home. All the carers have been very caring and polite nothing is too much trouble. I could not have managed without them.
↩Reply from John Houghton, Owner at Right at Home (Derby and Surrounding)
Thank you for taking the time to complete a review. Your care team really enjoy assisting you with your shopping trips and keeping you as active as possible. Thanks, John
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Review from Debra B (Daughter of Client) published on 24 September 2020 Submitted via Website•
Overall Experience
Every aspect of this service is first class. Setting up the visits was very personal, taking into account Mum's needs, ensuring she was given choice in the type of care to be given. The carers are lovely and kept to a small team for continuity of care ensuring Mum gets to know them and they build...
Every aspect of this service is first class. Setting up the visits was very personal, taking into account Mum's needs, ensuring she was given choice in the type of care to be given. The carers are lovely and kept to a small team for continuity of care ensuring Mum gets to know them and they build up a relationship with Mum. Always available on the phone for any queries and staff extremely helpful and friendly. It's great to see via my phone how Mum's visits have gone, giving me peace of mind. I wouldn't hesitate to recommend Right at Home to anyone.
↩Reply from John Houghton, Owner at Right at Home (Derby and Surrounding)
Many thanks for your feedback, it really helps the team knowing they are making a difference. We look forward to continuing to support your Mum in her home.
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Review from Paul H (Son of Client) published on 16 August 2019 Submitted via Website•
Overall Experience
I first contacted Right at Home in January 2019 regarding supporting my 85-year-old dad. RAH initially visited only three hours a week but as my father's health declined and after a long spell in hospital they offered intensive home support in June 2019. My dad's health needs were complex and RAH...
I first contacted Right at Home in January 2019 regarding supporting my 85-year-old dad. RAH initially visited only three hours a week but as my father's health declined and after a long spell in hospital they offered intensive home support in June 2019. My dad's health needs were complex and RAH went "the extra mile" liaising with various NHS professionals and often staying at the bungalow for lengthy periods when my dad was clearly unable to meet his basic needs. I always felt that RAH showed a good caring attitude, communicated well and worked well between myself and the NHS services. My father is now in 24/7 nursing care. Yes, I would recommend RAH to anyone who is going through this difficult process as a carer or client.
↩Reply from John Houghton, at Right at Home (Derby and Surrounding)
Thank you for the review and the comments. It was lovely supporting your father and hope he has settled into the nursing home. Regards
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Review from Maurice L (Husband of Client) published on 27 June 2019 Submitted via Website•
Overall Experience
I live with my wife who is 87, confined to wheelchair and bed. We have been under the care of Right at Home for approximately two and a half years, this being our first and only need for care. My wife requires four one hour visits per day from a caregiver.
These ladies, receive excellent training...
I live with my wife who is 87, confined to wheelchair and bed. We have been under the care of Right at Home for approximately two and a half years, this being our first and only need for care. My wife requires four one hour visits per day from a caregiver. These ladies, receive excellent training before attending homes on their own, and the company's plan of sending them out as shadows to an experienced Carer, is, in my opinion, an excellent policy benefiting client and newcomer alike. Finally, I should like to add that we both look forward to the majority of our caregivers coming, who, almost without exception perform their duties cheerfully with great care
and attention It would be almost impossible not to have made good friends with several of them!
↩Reply from John Houghton, at Right at Home (Derby and Surrounding)
Hi Maurice, thank you for the kind words. We are very pleased to have helped support your wife over the past few years. The care team enjoy visiting and the office team are always appreciative of your support with her scheduling needs. Looking forward to many more years care and support.
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Review from Anna W (Daughter of Client) published on 21 June 2019 Submitted via Website•
Overall Experience
My mum has been using Right at Home for over a year now. I am very happy with the service provided. Mum has dementia and was extremely reticent about the need for any care at all. All the carers have been very patient with her and her changing demands over the year. Mum now has many issues and...
My mum has been using Right at Home for over a year now. I am very happy with the service provided. Mum has dementia and was extremely reticent about the need for any care at all. All the carers have been very patient with her and her changing demands over the year. Mum now has many issues and these are all dealt with kindly and with a great deal of patience. The carers even go looking for her in the local shop if she is not at home when they call! Mum is happiest if she has the same carers at the same times so she can try to get to know them. Right at Home always try to keep any changes to a minimum.
Whenever I have to call the office (which can be quite often), whoever answers the phone is very understanding of the situation and always helps as best they can. The same can be said for when Mum phones the office (which is also quite often). I would wholeheartedly recommend Right at Home.
↩Reply from John Houghton, at Right at Home (Derby and Surrounding)
Thank you for the kind words and for taking the time to provide a review. We are very pleased that we can help keep your Mum at home and relieve some of the pressure you face as a family. Thank you again.
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Review from Julia F (Daughter of Client) published on 21 June 2019 Submitted via Website•
Overall Experience
I am very happy for Mum to be cared for by Right at Home staff. I have found them to be extremely helpful and thorough in Mum's care. If there are any concerns, a quick phone call is all that's needed. I would definitely be happy to recommend to friends and family.
I am very happy for Mum to be cared for by Right at Home staff. I have found them to be extremely helpful and thorough in Mum's care. If there are any concerns, a quick phone call is all that's needed. I would definitely be happy to recommend to friends and family.
↩Reply from John Houghton, at Right at Home (Derby and Surrounding)
Thank you for the kind review. Our team is very happy to have supported your Mum for such a long time and to have helped her to remain at home.
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Review from Daisy (Client / Service User) published on 15 October 2018 Submitted via Website•
Overall Experience
By providing caregivers that are a similar age to me and have similar interests, I have found that Right at Home has surpassed my expectations of receiving care in the best way. I feel as though I have made friends throughout my 3 years with the company and feel as though any problems were dealt...
By providing caregivers that are a similar age to me and have similar interests, I have found that Right at Home has surpassed my expectations of receiving care in the best way. I feel as though I have made friends throughout my 3 years with the company and feel as though any problems were dealt with in a prompt and understanding manner. I am very grateful for everything, thank you!
↩Reply from John Houghton, at Right at Home (Derby and Surrounding)
Hi Daisy, we are very pleased to have supported you through University, your first experience of living away from home and all the new adventures you had in Derby. The caregivers enjoyed assisting you to access societies and take full advantage of University life. Good luck with your future career. Best wishes, Right at Home.
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Review from Ruth (Great-Niece of Client) published on 12 September 2018 Submitted via Website•
Overall Experience
We have been very impressed with Right at Home who have provided an outstanding quality of service so far. They are well organised and show attention to detail and everyone who we’ve dealt with has been polite and helpful. Likewise, the ongoing accounts, following each care visit, which we can...
We have been very impressed with Right at Home who have provided an outstanding quality of service so far. They are well organised and show attention to detail and everyone who we’ve dealt with has been polite and helpful. Likewise, the ongoing accounts, following each care visit, which we can access daily online, are very reassuring and quickly highlight any issues that require attention, keeping us fully informed even though I work long hours. The carers are excellent, going over and above where necessary and my uncle speaks very highly of them. They are thorough and intuitively meet his needs and their caring approach, respect and attention to detail have helped to ease him into the process of care, with which he now feels much more comfortable. This ongoing care has started to give my uncle some of his independence back and he is noticeably more confident. Many thanks Right at Home.
↩Reply from John Houghton, at Right at Home (Derby and Surrounding)
Many thanks for the detailed feedback, it is great to hear that the team are making a difference and improving your Uncle's life. I will ensure that the feedback is shared. Thank You... John
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Review from Karen A (Daughter of Client) published on 24 July 2018 Submitted via Postal Card•
Overall Experience
Mum has been very happy with the service provided. She gets on well with the ladies who care for her. Everything she has asked for has been done with a cheerful manner and to a high standard.
Mum has been very happy with the service provided. She gets on well with the ladies who care for her. Everything she has asked for has been done with a cheerful manner and to a high standard.
↩Reply from John Houghton, at Right at Home (Derby and Surrounding)
Hi, many thanks the feedback. We are pleased that mum is enjoying spending time with her care team. Kind regards.
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Review from L B (Client / Service User) published on 25 June 2018 Submitted via Review Postal Card•
Overall Experience
Excellent service, polite and helpful team all worked hard and carefully.
Excellent service, polite and helpful team all worked hard and carefully.
↩Reply from John Houghton, at Right at Home (Derby and Surrounding)
Thank you for the kind feedback.
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Review from Christine H (Client / Service User) published on 1 May 2018 Submitted via Review Postal Card•
Overall Experience
I am very happy with the care I have received so far - only a few days so far.
I am very happy with the care I have received so far - only a few days so far.
↩Reply from John Houghton, MD at Right at Home (Derby and Surrounding)
Many thanks for your feedback and comments. We are looking forward to supporting you.
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Review from Joyce S (Client / Service User) published on 9 March 2018 Submitted via Review Postal Card•
Overall Experience
I am quite happy with Right at Home and the care I receive.
I am quite happy with Right at Home and the care I receive.
↩Reply from John Houghton, MD at Right at Home (Derby and Surrounding)
Thank you for the feedback. We have enjoyed supporting you for the past 4 years. We are glad you enjoy our Community Lunch Clubs and the care provided by your team.
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Review from L H (Daughter of Client) published on 23 February 2018 Submitted via Review Postal Card•
Overall Experience
At first, my father was extremely reticent in having help and so the process was introduced gradually. I feel so much better that we have someone in every day now as I am so far away. Everyone is so helpful when I email or phone.
At first, my father was extremely reticent in having help and so the process was introduced gradually. I feel so much better that we have someone in every day now as I am so far away. Everyone is so helpful when I email or phone.
↩Reply from John Houghton, MD at Right at Home (Derby and Surrounding)
Hi, many thanks for taking the time to write the review.
The team enjoys spending time with your dad. We understand the pressures and challenges you face when you live further away and we are happy that we provide some support to you as well.
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Review from Janet B (Wife of Client) published on 22 January 2018 Submitted via Review Postal Card•
Overall Experience
They provide a friendly caring service to my husband and myself. They are approachable, answering and questions I may have. The introduction of the Monday lunch club with its activity session is very good. It is well run, giving my husband an opportunity to mix with other people.
They provide a friendly caring service to my husband and myself. They are approachable, answering and questions I may have. The introduction of the Monday lunch club with its activity session is very good. It is well run, giving my husband an opportunity to mix with other people.
↩Reply from John Houghton, M D at Right at Home (Derby and Surrounding)
Thank you for the review and feedback. It has been a pleasure supporting your husband for the past 4.5 years. We are pleased that our not-for-profit companionship/activity group "Monday Club" provides good stimulus as well as a bit of respite for you. We are looking to expanding and providing more services in the future.
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Review from Rosemary R (Wife of Client) published on 22 January 2018 Submitted via Review Postal Card•
Overall Experience
This is the fourth care group we have engaged, having been recommended by our son. We have been more than satisfied. My husband isn't easy as he has dementia, so it is good that the same four carers attend to him. He has got to know them now, it is less confusing. It is the first time he has had a...
This is the fourth care group we have engaged, having been recommended by our son. We have been more than satisfied. My husband isn't easy as he has dementia, so it is good that the same four carers attend to him. He has got to know them now, it is less confusing. It is the first time he has had a shower every day. His every need is attended to in a friendly way and the bathroom is tidied up and his medication given, then I am asked if there is anything else they can do. It's a brilliant service, and I am always informed if they are running late, but mostly they are on time.
↩Reply from John Houghton, M D at Right at Home (Derby and Surrounding)
Thank you for the kind words and review. The male care team that we put together for your husband enjoy supporting him and have reported back on the positive improvements he is making.
Thank you again.
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Review from Gladys A (Client / Service User) published on 5 October 2017 Submitted via Review Postal Card•
Overall Experience
The carer we use at the moment is very helpful, polite and hard working. Did an excellent job. We will go back to using the other carers when my husband returns home from a rehabilitation centre where he is receiving rehab exercises and learning to walk with walking aids.
The carer we use at the moment is very helpful, polite and hard working. Did an excellent job. We will go back to using the other carers when my husband returns home from a rehabilitation centre where he is receiving rehab exercises and learning to walk with walking aids.
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Review from Janet M (Wife of Client) published on 5 October 2017 Submitted via Review Postal Card•
Overall Experience
I am very satisfied with the care and the carers.
I am very satisfied with the care and the carers.
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Review from K R (Wife of Client) published on 22 September 2017 Submitted via Review Postal Card•
Overall Experience
The best one I have had. So pleased with everything, they are the best.
The best one I have had. So pleased with everything, they are the best.
↩Reply from John Houghton, M D at Right at Home (Derby and Surrounding)
Many thanks for your kind feedback, we are pleased that you are happy with the service you receive.
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Review from E P (Wife of Client) published on 22 August 2017 Submitted via Review Postal Card•
Overall Experience
All carers very good, friendly and polite so no problems.
All carers very good, friendly and polite so no problems.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 August 2022
Overall Good
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Right at Home (Derby and Surrounding).
There are no accreditations posted yet for Right at Home (Derby and Surrounding).
Meet the Team (5)
Melanie RowlandJob Title Registered ManagerJoined 2019
Melanie Rowland is the Registered Manager for both Derby and East Staffs. Melanie is dedicated, and compassionate and never hesitates to roll her...
Melanie Rowland is the Registered Manager for both Derby and East Staffs. Melanie is dedicated, and compassionate and never hesitates to roll her sleeves up and help out wherever possible. Melanie is a passionate and inspiring leader of both teams, promoting the importance of work-life balance.
Melanie has been in the Care industry for many years now and has experience in care homes, mental health units and other adult and child support services.
Melanie loves to travel and hike in her spare time and spend time with her family and company mascots – Islay & Oscar.
John HoughtonJob Title Managing DirectorJoined 2012
John started Right at Home Derby in 2012 after a long and successful career with an industry-leading family-run business.
Taking up the...
John started Right at Home Derby in 2012 after a long and successful career with an industry-leading family-run business.
Taking up the opportunity to spend time in his community, John was elected as a local councillor in Willington.
It was during a community event that John came across an elderly local parishioner who was reliant on care from a contracted provider. The parishioner was looking for help with getting a reliable service provider who would turn up on time, stay for the full time allocated and have some consistency with the care worker they were receiving.
Whilst trying to help the parishioners with their simple request, John realised that their case was not unique and that there were a lot of people who would benefit from a more personalised and quality service.
Determined to make a difference, John decided to use his experience of growing a quality customer-focused business and translate these into the Home Care sector.
Working alongside a dedicated care team, he is passionate about delivering quality care to the people of Derbyshire.
John is now an active member promoting choice and personalisation within Derbyshire and Staffordshire and sits on the management committee of Derby Care Association which works to provide support to local providers and to improve the social care sector in Derby.
John is a recognised Dementia Friends and is training to be a local champion. John also supports Royal Derby Hospitals Dementia Action Group and works with local support group Making Space to help support people within Derby and Staffordshire.
The goal of Right at Home (Derby) is simple:
To allow your loved ones to remain in their homes for as long as possible.
To add years to the lives of your loved ones, but as importantly, to add quality and life to those years.
In practice, this means:
Turning up on time and at a time that is convenient for the customer.
Travelling in our time and not within the customer's allocated time.
Supplying the same friendly home care assistant on each call.
Each call will ideally last for at least 1 hour.
Each call is built on outcome-based activities to improve the quality of life of the individual.
Away from work, John enjoys spending time with his wife and being a permanent taxi driver to his 5 children.
Ruth BerryJob Title Deputy Care ManagerJoined 2017
Ruth's experience within healthcare dates back to 2002, when she began her career in a nursing home at the age of 17. Ruth went on to work in...
Ruth's experience within healthcare dates back to 2002, when she began her career in a nursing home at the age of 17. Ruth went on to work in various settings within the NHS, gaining a broad range of knowledge and experience that has been instrumental in her professional development.
In 2017, Ruth moved into homecare, marking the beginning of her journey with Right at Home Derby. Starting as a CareGiver, she was determined to climb the career ladder and utilize her extensive experience.
Ruth is extremely proud of her team and the hard work and dedication they demonstrate which led to her current role as the Deputy Care Manager for Right at Home Derby.
Ruth's responsibilities as Deputy Care Manager include overseeing the day-to-day operations of the service, conducting client assessments, handling client enquiries, and managing client reviews. Ruth also addresses daily client queries and completes compliance with all CQC regulations.
Her comprehensive approach ensures that Right at Home Derby delivers the highest standard of care to all our clients.
In addition to her managerial duties, Ruth is an active member of the Right at Home Derby Charity Team, which fundraises year-round for the Alzheimer's Society and the British Heart Foundation. Her commitment to these causes highlights her dedication to making a positive impact both within and outside of her professional role.
Jo HudsonJob Title Care CoordinatorJoined 2017
Jo has been an integral part of Right at Home Derby since joining in August 2017 as a CareGiver. Demonstrating exceptional dedication and skill, she...
Jo has been an integral part of Right at Home Derby since joining in August 2017 as a CareGiver. Demonstrating exceptional dedication and skill, she swiftly advanced to the position of Senior Caregiver. By September 2019, Jo had transitioned into an office role to assist with scheduling alongside the Care Coordinator. Her commitment and expertise led to a promotion to full Care Coordinator in October 2020.
Jo has pursued continuous professional development, achieving a Level 3 qualification in Adult Health & Social Care, and is currently completing her Level 4 certification.
Jo thrives in the positive and collaborative environment at Right at Home Derby. With over seven years of service and continual professional growth, she remains hands-on in the community, performing care calls and maintaining her direct connection with clients, a role she find deeply rewarding.
Jodie HuntJob Title Digital and Community Engagement PartnerJoined 2020
Jodie started with Right at Home Derby in February 2020 when she joined as a CareGiver.
Transitioning from a background in hospitality and catering...
Jodie started with Right at Home Derby in February 2020 when she joined as a CareGiver.
Transitioning from a background in hospitality and catering to the healthcare sector was a significant career shift, but a comprehensive training programme equipped Jodie well for the new challenge.
Jodie quickly adapted to her role and soon realised it was a perfect fit, wishing she had made the switch earlier.
With the support and encouragement of the management team, Jodie embarked on an Adult Care Worker apprenticeship. Initially, Jodie was apprehensive about returning to education after a long hiatus, but the ample time and resources provided helped her manage her studies effectively.
In December 2021, Jodie expanded her responsibilities by joining the recruitment team, where she focused on identifying and onboarding future CareGivers. This experience broadened her understanding of the business and sparked a new interest in social media management.
Jodie began managing the company’s social media accounts, which opened up exciting opportunities to engage with our community in new ways.
By January 2024, Jodie fully transitioned from the recruitment department to her current role as the Digital and Community Marketing Partner for Right at Home Derby and East Staffordshire.
In this capacity, Jodie oversees our business websites, Google pages, and social media platforms including Facebook, Instagram, and TikTok. Additionally, Jodie organises charity events, and coffee mornings, and participates in community activities such as local Women’s Institute meetings, sponsored events, fairs, Warm Spaces and Alzheimer’s Memory Cafés.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Derby and Surrounding) to verify any information. View our terms and conditions. Right at Home (Derby and Surrounding) has an Enhanced Service -what an Enhanced Service includes.
