Right at Home (Derby and Surrounding)

I've been very happy with the care that my father has been given and I feel valued as a customer of Right at Home. Every interaction I have with the carers has been very positive and I feel that they genuinely care about my father and his health, which is excellent.

All your carers have been dedicated and professional. They have good judgement of when to lighten the mood and when more gravitas is required. Nothing is too much trouble and no one ever said they needed to hurry off to their next visit before they had properly looked after my mum that day. They all truly care - which is apparent in all their decisions, suggestions and actions. I could not be more grateful for their support over these last few months. Thank you.

We have only used your service twice for respite care, but the care my Mum received was second to none. We asked for the same young lady on the second instance and were lucky enough to have her for all the calls. This was great as Mum likes her very much and trusted her, as did we. The office team I have had dealing with has also been amazing. Thank you so much.

I have been extremely delighted with the care I have received from Right at Home. All the carers have been very caring and polite nothing is too much trouble. I could not have managed without them.

Every aspect of this service is first class. Setting up the visits was very personal, taking into account Mum's needs, ensuring she was given choice in the type of care to be given. The carers are lovely and kept to a small team for continuity of care ensuring Mum gets to know them and they build up a relationship with Mum. Always available on the phone for any queries and staff extremely helpful and friendly. It's great to see via my phone how Mum's visits have gone, giving me peace of mind. I wouldn't hesitate to recommend Right at Home to anyone.

I first contacted Right at Home in January 2019 regarding supporting my 85-year-old dad. RAH initially visited only three hours a week but as my father's health declined and after a long spell in hospital they offered intensive home support in June 2019. My dad's health needs were complex and RAH went "the extra mile" liaising with various NHS professionals and often staying at the bungalow for lengthy periods when my dad was clearly unable to meet his basic needs. I always felt that RAH showed a good caring attitude, communicated well and worked well between myself and the NHS services. My father is now in 24/7 nursing care. Yes, I would recommend RAH to anyone who is going through this difficult process as a carer or client.

and attention It would be almost impossible not to have made good friends with several of them!

Whenever I have to call the office (which can be quite often), whoever answers the phone is very understanding of the situation and always helps as best they can. The same can be said for when Mum phones the office (which is also quite often). I would wholeheartedly recommend Right at Home.

I am very happy for Mum to be cared for by Right at Home staff. I have found them to be extremely helpful and thorough in Mum's care. If there are any concerns, a quick phone call is all that's needed. I would definitely be happy to recommend to friends and family.

By providing caregivers that are a similar age to me and have similar interests, I have found that Right at Home has surpassed my expectations of receiving care in the best way. I feel as though I have made friends throughout my 3 years with the company and feel as though any problems were dealt with in a prompt and understanding manner. I am very grateful for everything, thank you!

We have been very impressed with Right at Home who have provided an outstanding quality of service so far. They are well organised and show attention to detail and everyone who we’ve dealt with has been polite and helpful. Likewise, the ongoing accounts, following each care visit, which we can access daily online, are very reassuring and quickly highlight any issues that require attention, keeping us fully informed even though I work long hours. The carers are excellent, going over and above where necessary and my uncle speaks very highly of them. They are thorough and intuitively meet his needs and their caring approach, respect and attention to detail have helped to ease him into the process of care, with which he now feels much more comfortable. This ongoing care has started to give my uncle some of his independence back and he is noticeably more confident. Many thanks Right at Home.

Mum has been very happy with the service provided. She gets on well with the ladies who care for her. Everything she has asked for has been done with a cheerful manner and to a high standard.

Excellent service, polite and helpful team all worked hard and carefully.

I am very happy with the care I have received so far - only a few days so far.

I am quite happy with Right at Home and the care I receive.

At first, my father was extremely reticent in having help and so the process was introduced gradually. I feel so much better that we have someone in every day now as I am so far away. Everyone is so helpful when I email or phone.

They provide a friendly caring service to my husband and myself. They are approachable, answering and questions I may have. The introduction of the Monday lunch club with its activity session is very good. It is well run, giving my husband an opportunity to mix with other people.

This is the fourth care group we have engaged, having been recommended by our son. We have been more than satisfied. My husband isn't easy as he has dementia, so it is good that the same four carers attend to him. He has got to know them now, it is less confusing. It is the first time he has had a shower every day. His every need is attended to in a friendly way and the bathroom is tidied up and his medication given, then I am asked if there is anything else they can do. It's a brilliant service, and I am always informed if they are running late, but mostly they are on time.

The carer we use at the moment is very helpful, polite and hard working. Did an excellent job. We will go back to using the other carers when my husband returns home from a rehabilitation centre where he is receiving rehab exercises and learning to walk with walking aids.

I am very satisfied with the care and the carers.