Right at Home (Derby and Surrounding)

Melanie Rowland is the Registered Manager for both Derby and East Staffs. Melanie is dedicated, and compassionate and never hesitates to roll her sleeves up and help out wherever possible. Melanie is a passionate and inspiring leader of both teams, promoting the importance of work-life balance.

Melanie has been in the Care industry for many years now and has experience in care homes, mental health units and other adult and child support services.

Melanie loves to travel and hike in her spare time and spend time with her family and company mascots – Islay & Oscar.

John started Right at Home Derby in 2012 after a long and successful career with an industry-leading family-run business.

Taking up the opportunity to spend time in his community, John was elected as a local councillor in Willington.

It was during a community event that John came across an elderly local parishioner who was reliant on care from a contracted provider. The parishioner was looking for help with getting a reliable service provider who would turn up on time, stay for the full time allocated and have some consistency with the care worker they were receiving.

Whilst trying to help the parishioners with their simple request, John realised that their case was not unique and that there were a lot of people who would benefit from a more personalised and quality service.

Determined to make a difference, John decided to use his experience of growing a quality customer-focused business and translate these into the Home Care sector.
Working alongside a dedicated care team, he is passionate about delivering quality care to the people of Derbyshire.

John is now an active member promoting choice and personalisation within Derbyshire and Staffordshire and sits on the management committee of Derby Care Association which works to provide support to local providers and to improve the social care sector in Derby.

John is a recognised Dementia Friends and is training to be a local champion. John also supports Royal Derby Hospitals Dementia Action Group and works with local support group Making Space to help support people within Derby and Staffordshire.

The goal of Right at Home (Derby) is simple:

To allow your loved ones to remain in their homes for as long as possible.
To add years to the lives of your loved ones, but as importantly, to add quality and life to those years.
In practice, this means:

Turning up on time and at a time that is convenient for the customer.
Travelling in our time and not within the customer's allocated time.
Supplying the same friendly home care assistant on each call.
Each call will ideally last for at least 1 hour.
Each call is built on outcome-based activities to improve the quality of life of the individual.
Away from work, John enjoys spending time with his wife and being a permanent taxi driver to his 5 children.

Ruth's experience within healthcare dates back to 2002, when she began her career in a nursing home at the age of 17. Ruth went on to work in various settings within the NHS, gaining a broad range of knowledge and experience that has been instrumental in her professional development.

In 2017, Ruth moved into homecare, marking the beginning of her journey with Right at Home Derby. Starting as a CareGiver, she was determined to climb the career ladder and utilize her extensive experience.

Ruth is extremely proud of her team and the hard work and dedication they demonstrate which led to her current role as the Deputy Care Manager for Right at Home Derby.

Ruth's responsibilities as Deputy Care Manager include overseeing the day-to-day operations of the service, conducting client assessments, handling client enquiries, and managing client reviews. Ruth also addresses daily client queries and completes compliance with all CQC regulations.

Her comprehensive approach ensures that Right at Home Derby delivers the highest standard of care to all our clients.

In addition to her managerial duties, Ruth is an active member of the Right at Home Derby Charity Team, which fundraises year-round for the Alzheimer's Society and the British Heart Foundation. Her commitment to these causes highlights her dedication to making a positive impact both within and outside of her professional role.

Jo has been an integral part of Right at Home Derby since joining in August 2017 as a CareGiver. Demonstrating exceptional dedication and skill, she swiftly advanced to the position of Senior Caregiver. By September 2019, Jo had transitioned into an office role to assist with scheduling alongside the Care Coordinator. Her commitment and expertise led to a promotion to full Care Coordinator in October 2020.

Jo has pursued continuous professional development, achieving a Level 3 qualification in Adult Health & Social Care, and is currently completing her Level 4 certification.

Jo thrives in the positive and collaborative environment at Right at Home Derby. With over seven years of service and continual professional growth, she remains hands-on in the community, performing care calls and maintaining her direct connection with clients, a role she find deeply rewarding.

Jodie started with Right at Home Derby in February 2020 when she joined as a CareGiver.

Transitioning from a background in hospitality and catering to the healthcare sector was a significant career shift, but a comprehensive training programme equipped Jodie well for the new challenge.

Jodie quickly adapted to her role and soon realised it was a perfect fit, wishing she had made the switch earlier.

With the support and encouragement of the management team, Jodie embarked on an Adult Care Worker apprenticeship. Initially, Jodie was apprehensive about returning to education after a long hiatus, but the ample time and resources provided helped her manage her studies effectively.

In December 2021, Jodie expanded her responsibilities by joining the recruitment team, where she focused on identifying and onboarding future CareGivers. This experience broadened her understanding of the business and sparked a new interest in social media management.
Jodie began managing the company’s social media accounts, which opened up exciting opportunities to engage with our community in new ways.

By January 2024, Jodie fully transitioned from the recruitment department to her current role as the Digital and Community Marketing Partner for Right at Home Derby and East Staffordshire.

In this capacity, Jodie oversees our business websites, Google pages, and social media platforms including Facebook, Instagram, and TikTok. Additionally, Jodie organises charity events, and coffee mornings, and participates in community activities such as local Women’s Institute meetings, sponsored events, fairs, Warm Spaces and Alzheimer’s Memory Cafés.