Right at Home (Derby and Surrounding)

I have been with Right at Home for over 5 years. My team of carers are professional and caring. Although the turnover has often been high they have always tried to meet my needs and provide the appropriate cover. I would recommend them.

Professional, caring, reassuring and meet my needs in the best ways they can. The carers are always respectful to me and encouraging in an empathetic way to get out and about which is beneficial for my confidence. One of the best decisions I have made.

His Care team and Manager are friendly, approachable, and efficient. Always eager to assist with any issues that may arise. For me personally, the online facility to read the carer's daily notes is essential. It gives me peace of mind, and enables me to keep a check on my Sibling's health and wellbeing.

Cannot fault Right at Home. They have been absolutely brilliant with the care and help they have provided over the last few years. They have all gone above and beyond to help keep the lady at home. Would highly recommend them to anyone.

I found all your staff very helpful, obliging and attentive. They were also very punctual so I knew exactly when to expect them. Nothing was too much trouble. It was nice to have them in the house. I will certainly use your company again.

Having required care for over 20 years, I can say with confidence that Right at Home are the best. I have found their carers provide a professional and compassionate service. Once here, there will be no need to look anywhere else!

Found the carers to be kind, helpful and capable. Nothing too much trouble and their presence and happy smiles are of great comfort. Would have great difficulty managing without them.

Thank you to Right at Home for the care and attention you provide to support my mum at home. The lady who provides care and companion support for my mum once a week gets the approach and care level absolutely spot on. I am also grateful for the immediate attention to contacting Mum and/or me when attendance has to be altered, and to the ladies who have to step in at short notice. Mum has never been left without support. Everyone is extremely caring, gentle and efficient and I cannot express enough, how much this helps us. It just leaves me to say I am very glad I chose Right at Home to provide support for my mum. Thank you.

Recommended A+ service.

Great dealing and communication with management who have been very reassuring and thorough. We are looking to extend the level of service now we have experienced the service and care provided.

As a carer myself I understand the work required and Right At Home always complete their work to a High Standard. I would always recommend Right At Home!

Very pleased with the friendly characters and personalities of the carers that I’ve met. The care I receive is of a genuine excellent standard and fulfil my care requirements. I would be happy to recommend Right at Home to a family member or friend.

Right at Home are easy to contact and flexible when any problems and changes crop up.

All the carers are very friendly and caring. My Mum finds them all helpful and willing to do anything she asks for help with.

It was always understood that my care would be relatively short term. Nothing was too much trouble and when I wanted my care tweaked this was never any problem. The care workers always arrived on time and were so friendly and caring. I am quite sad not to have them coming, but they have certainly bolstered my confidence.

Thank you isn't a big enough word to express how my mum has benefitted from her early morning and bedtime support visits from the Right At Home carers. They have been professional, kind, thoughtful and friendly. Mum will miss them very much when she moves into a nursing home.

I have found that Right at Home have been very responsive to the changing needs of my father. They have acted swiftly to provide an increased level of care when required. Each carer works to develop a good relationship with my dad. The communication has been great - letting the family know when something unexpected occurs. It's very reassuring to know that we can rely upon the support that my dad is given by Right at Home and that it is of a standard that, at the moment, is enabling him to remain in his own home.

I look after my aunt from 150 miles away and needed somebody on the spot to take care of details. I gave Right at Home a list of the things we needed them to check on and this has been achieved with sensitivity by the carer, who quickly established a rapport with my aunt, being aware of her need to still feel in control. The management has been extremely helpful in arranging a carer to accompany my aunt to her many appointments, sometimes with last-minute changes. I am extremely satisfied with all aspects of the service.

I’ve been with Right at Home for a number of years now and have always found them to be a reliable and trustworthy care company, staffed by individuals who epitomise the title of carer. During this last unique and alarming year we’ve all been going through, it’s been even more important that someone I know and who knows me will be coming to help me with kindness, compassion and a smile (even though it’s hidden behind a mask!).

We have been using Right at Home (Derby) for the past few months for my dad. They carry out a variety of tasks on each visit, such as cooking, ironing and companionship. These tasks, which I requested, were discussed at an initial meeting to ensure the care given to my dad meets his needs. If I felt some tasks needed to be changed, this was amended on my dads care plan promptly. It is excellent, I have log in details to see how each visit has been, which the caregiver writes up. My dad has commented on a number of occasions how he enjoys the caregiver's company and the food they cook for him. It has definitely given myself and my siblings peace of mind knowing my dad is being looked after on each visit and getting the correct care he needs. I would definitely recommend this care company as the caregivers and coordinators have been excellent.